Motive Reviews

We utilize the tracking all day, and the ease of getting reporting and logs.

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

The overall program is great. The reports are great and real-time tracking is amazing

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

That minimal equipment is needed within the cab. Mobile devices, tablets, and computers are utilized without having to buy expensive onboard units. Being that the system operates off of an app on a mobile device updates are current, quick, and require no extra items to be purchased.

The system operates off of a cell signal. At times of poor service there might be a period of time where current updates are not seen until a signal is reacquired. This is minimal at best but does occur.

Ease of use. Had no trouble installing and using the logbook feature. State and Federal DOT inspectors have no issues (yet) dealing with this logbook. It saves fuel receipts (important). I can, after some learning, draw the reports I need. KT called me about a connection issue I was unaware of, which was easily repaired. KT keeps up with any FMCSA logbook requirement changes.

Drawing reports can be complicated and clunky. In particular selecting date values is irritating. Search (anything) is missing. Reports difficult to combine for a full-service report (such as an IFTA audit). The dashcam feature is annoying, it doesn't always work, and right now is out of service.

It’s on my iPad that’s it. User friendly.

Doesn’t stay connected to iPad, gps is not concise.

It has many of the functions we need to locate our fleet.

The updates. We use company supplied tablets to interface with the Keep Truckin ELD. We used to rely on the internet connection supplied by the Keep Truckin ELD to keep the ELD application up to date. There are so many updates that we found ourselves running out of plan data. To be clear, we lock the tablets down so only Keep Truckin app can be used so it is not other apps. We have recently shut down our automatic updates for the Keep Truckin app which means my fleet is constantly behind on updates - some which are critical for the operation. It creates a real hardship to have to manually update our Keep Truckin ELD app when trucks come through the home terminal. Also, trucks that will not leave the drive line when the truck stops is becoming more frequent. ELD connectivity is a real problem.

Everything about this is easy to use and set up. Anyone can use it and set it up. It usually works well with any vehicle, we have used in several different semis and even hot shots. I like the reports for making apportioned and IFTA reporting easy. I have never had any problem that wasn't fixed really quickly. If the unit goes bad they ship another one right away. If you have a problem and can not find how to fix it in help or maybe not typing just the right search you can always call. They have lots of help pages online to help you avoid having to talk to someone, but if a phone call is easier than just call in. I have never had a problem with anything they could not help with yet. We have used them for at least 3 yrs now, some with other companies and some on our own. Other companies and software that we have used was horrible and if we had problems it took people 20+ days to fix. That is never the case with Keep Truckin.

on some vehicles the odometer mileage does not read correctly. Don't get me wrong the mileage for the trip and day is correct to how many miles and such. it just won't read the odometer so that they match for example 299473 on odometer and it has correct miles per day, and trip. just the odometer reading, not a big deal you just put it in and it runs everything fine. Other that that which is not a big deal, every now and then it will say 30 mins on break and then throw a violation because the time was really 29:57. My drivers know to make it go until 32 mins, just to make sure. It rarely happens but i know it has shown 30 and my husband drove and i was watching it. Then i logged in on the computer and it showed a few seconds less than 30min. i also have not called in about this issue as it has only happened a few times and maybe it was a sync issue that was randomly fix when logging off.

its always current and up to date with all new changed to make sure our fleet is compliant with all FMCSA changes. customer success mamagers are always available and on hand. friendly to use for drivers and easy to install.

sometimes the call center takes a while to fix issue, when i call they have to send to another tier and sometimes things need to be done now so drivers arent in violation.
When sending cameras or RMA couldnt take couple days then i forgot about the issue.

This software makes it easy to keep up with where drivers are and what their hours of service are looking like. I am able to quickly check if they are on duty, off duty, or driving. We are able to ensure their breaks are taken on time, and that they don't driver over their allotted time.

The only con I have with this software is when you assign the unidentified driving time, it goes away after that. I wish their was a tab you could look at to make sure the drivers had accepted the time or still needed too.

Very easy to use, great support page, customer service is accessible and knowledgeable in regards to use of devise and software.

Historical location for drivers is only shown on a daily basis, so it is hard to go back and look at the location of each driver on a period of time, for example, a week.

It keeps up with my hours of service on a daily basis

Stops working sometimes when there is a heavy rain. Mileage tracking completely quit working for 2 months. Disconnects from truck periodically.

Well, I manage two companies which use ELDs. In one, we have one KeepTrucking device and the other we use Verizon’s system in the fleet of about 10 units. So everyday I get to compare your systems. KeepTrucking has direct advantages over Verizon’s but lacks in a couple areas. First, KT’s advantage is driver ease of use, and we can do the system installation. Verizon is hard for drivers to understand and needs special service techs to install. Secondly area of service, Montana is the fourth largest state and one of the least cellular regions in the country. There is no getting around it we have dead zones, KT recovers faster than Verizon once a cell tower is picked up. KT is the truckers ELD.

The only real downfall is what or how the trucking management fields are used. Verizon has more included functions in their system, such as timecards and logs, daily and details reports of the drivers and/or the trucks systems. So, cost most likely another issue, that is to say data; the KT system we have needed more data than what was provided in our initial package which we had to purchase on top of our informed cost. Verizon’s total cost was up front.

It's relatively easy to navigate and works as it should.

The wifi they sell with your elog package is 0.5gb/month and it doesnt even come close to being enough data to run an elog for a month.Motive elog is the only thing I run on that tablet.The keep truckin/motive wifi doesn't work very well at all,I normally have to run it off the hotspot on my phone.

We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient.

Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software.

Nothing actually! They are the worst. I hear that they were the worst and We decided to give them a chance but they lived up to the bad name they usually get.

It did not electronically logged which is what we contracted for. Thats the requirement by FMSCA and they don't even care that they device is not doing what we are paying them to do. No matter how much we called and complained, they did nothing except for promises. If you want to BE IN PROBLEMS with FMSCA, you can use them.

What I really enjoy about the motive system is it pretty much does everything for you . Looking forward to it being transponder friendly . That’s always a big advantage . The tracking the mileage separate between the provinces is great l makes ifta so easy .

Awww. This is a bit of an upset with me . Not being able to manipulate it when you have long wait times makes it a little tricky if you have to drove 2 to 3 hours to your load destination, you have to really hope your wait time isn’t too long , otherwise you can’t really get your maximum kms in .