Real-Time Labor Guide Reviews

Customization and accuracy of labor times!

Number of labor times not available in the system.

KEEP A FINANCIAL ACCOUNT OF HOW MUCH YOU RAISED THE PRICE WHEN YOU DOUBLE CHECKED REAL TIME & I BET YOU BE LOOKING AT A MINIMUM $ A MONTH IN ADDITIONAL INCOME.
PLUS IF YOU EVER WORK ON A MEDIUM TO LARGE TRUCK - REAL TIME HAS THAT INFO AT NO EXTRA COST. A DOUBLE BONUS!!!!

NONE

????!!!I'm not sure I like anything about them they been introduced by different company

we have to call them at least a couple times a month to correct the time labor times incomplete and they supposed to give you credit to correct them. good luck they ignore you

If I can't find a job customer service always helps me price it out!

Everything works greatfor me. Never had a problem with anything.

Easy to navigate. Very functional, its great that I can add parts and specific labor to our shop and store for quick reference.

Customer Service has not been the easiest to get ahold of the few times I've needed too.

I like the low,avg,high industry labor times and the notes on certain jobs indicating errors with traditional labor guides.

I have to buy separate licenses for each copy. Also, navigating the menu is a bit dated. I'd like to see more effort put into integration so advisors can build a labor estimate quickly.

Very easy to use and configure the coverage is great and can even use custom types of vehicles overall the best software for shop invoicing.

There is nothing I don’t like about the software.

VERY EASY TO OVERWRITE PRICES, PARTS AND JOB DISCRIPTION.

ENGINE SIZE CODE SOMETIMES NOT LISTED FROM THE LIST.

I like it gives you options for time, wish it showed actual book, then real time. I wish it could integrate with sms.

Everything is fine with it, Drawbacks are minimal

Able to use phone app
Support does respond

There no reward when I call to point out errors in Labor Time discrepancies w/ real world experience.

The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

Sometimes it's hard to find the task you're looking for. Some labor times are extremely low but those are getting much better.

We have used Real-Time Labor Guide for our shop for over 5 years and as our shop has grown we have purchased other softwares but always keep our real-time subscription. We also do repairs on classic cars and this is the best labor guide software out for estimating labor times for older vehicles.

Through the years the software has not made any big changes.

We are mainly a heavy truck repair shop. Software is very easy to use. I use it as a guide for the flat rate repair. The information in it is consistent with other repair shops as far as time.

Only had a couple of things that was not covered as far a repair.

All the labor guides that are integrated into the big name services like Alldata and Mitchell, don't go back as far as Real-Time does. Easy to navigate, and often includes obscure job tasks I wasn't expecting to find. The range of low to high hours per job is also on point and fantastic feature

Loses some of the older years as it includes the later models.

Very easy to navigate and use. I really like the simplicity and ease of use.

Nothing now that it has a custom feature for abnormal vehicles or repairs.

The ease of using a tag number to get all information on vehicle.

Does not pre fill fields on frequently used parts.

It saves all invoices and makes pricing a job a breeze

Search criteria should improve By adding make and model and year in the same category

price and ease of use , seems accurate and saves guessing, saves me money , something to show the customer

easy to use and labor rates broken down into sections

some labor guides not accurate search engine never works

Keeping track of all my invoices able to go back to review customers.

Nothing is a great product it does what it claims to do.

Easy to use.

Not enough new content for quite a long time. The software has become stagnant and has many holes.

Use of the system and moving to next application.

Wish it had semi-trailer labor guide, do lots of work on trailers.

nothing the labor time is wrong , if you are a shop you will go broke with this labor time

pricing, you will get screwed, on real time labor guide

easy to use just not accurate on labor times

not all labor actions are on the program, labor time are wrong on some repairs. usually short you on repair time.

Overall the product is very useful. The are very few products for small guys to get away from paper & get access to labor guides. Ive tried all of the $20-$50 monthly options as I wanted a cloud based system that I could work with from anywhere regardless of platform. I really think this has helped me attract more business & close more sales due to accurate quoting. Lets face it people want professional & accurate quotes up front...and when they come back to pickup they dont want surprises either- this gains trust. In this regard RT has actually made me more money & makes things more efficient. How can a small shop justify $100-250 per month for Shop Management? Well theres not much out there that will get you running for sub 100 much less the $25/month I promise ya!

Now for the downsides...Im anxiously awaiting some upgrades- another tier for those of us wanting AR & Inventory, regardless of the info page here there is no inventory- nada. This needs to be fixed. The Customer owed balance needs to me on the main page so you know what folk are due/overdue at a glance instead of drilling into each work order & clicking thru to the end- its ridiculous to have to do that. Multiple tech assignment would be super helpful as well- each labor line should have ability to assign more than one all of the techs- not just one. Adding part vendors on the fly would be nice too but thats nit pickin. We need inventory Customer AR (and report) as well as Quickbooks online integration. I should be able to use this software to see what oil & filters I have on hand at least! All that said, they promise more soon & are adding payment processing- I really hope its soon!