Real-Time Labor Guide Reviews

I really like how you can run reports, for labor, or techs, you can get a varierty of reports.

The thing I noticed if you get called away from the invoice program it will just log you out, and it does not always saved it.

The pricing is about the only thing on the plus side for the software

Customer service is not existent to say the least

Customer service not their software shut down over the weekend nobody to answer the phone calls or respond to emails customers standing in my shop waiting for invoicing software to come up and never happens horrible experience I recommend staying away from this company due to lack of customer service over the weekends

I recommend staying with more reputable companies that have 24 hour customer service

Its very user friendly and pretty straight forward, but i might be bit tech savy over most!

As we proceed forward as we all know technology gets better, faster and cheaper as supply goes up. There are now competitors that offer a 3d screen of the parts area you are working on and suggested process and procedures at a much lesser price then Mitchelles or alldata. I would love to see Real Time step up to that!!

ease of billing.license plate to vehicle id

lookup history is ineffective .mileage maintaince. mileage lookup too vague or non existent wish it had more features such as digital inspections.almost no updates.wouldn't mind paying more for better features

I really love the fact that you could type in the license plate and reveal the Vin number for a particular vehicle

I do a lot of presale inspections, Instead of using another application to scan the Vin on cars without a license plate is irritating. I would love to do it from inside Real-Time Labor Guide and it would be great if I didn’t have to be in a browser and could use a app

Easy to navigate. Very functional, its great that I can add parts and specific labor to our shop and store for quick reference.

Customer Service has not been the easiest to get ahold of the few times I've needed too.

Easy to use.

Not enough new content for quite a long time. The software has become stagnant and has many holes.

We have used Real-Time Labor Guide for our shop for over 5 years and as our shop has grown we have purchased other softwares but always keep our real-time subscription. We also do repairs on classic cars and this is the best labor guide software out for estimating labor times for older vehicles.

Through the years the software has not made any big changes.

We are mainly a heavy truck repair shop. Software is very easy to use. I use it as a guide for the flat rate repair. The information in it is consistent with other repair shops as far as time.

Only had a couple of things that was not covered as far a repair.

Easy to use. Cost effective. Able to access from any device or computer

Not being able to edit vehicle selection after starting tickets

I love this product. It makes doing my repair tickets easy

Sometimes finding the actual repair type is a little bit difficult due to the way they are categorized.

the ease of use is outstanding and the accuracy of the times is right on in most cases.

I have not yet found anything to not like

I like it gives you options for time, wish it showed actual book, then real time. I wish it could integrate with sms.

Everything is fine with it, Drawbacks are minimal

The ease of using a tag number to get all information on vehicle.

Does not pre fill fields on frequently used parts.

It saves all invoices and makes pricing a job a breeze

Search criteria should improve By adding make and model and year in the same category

one stop to generate invoices .... keep track of sales

No ability to edit inventory (mistakes and prices

This guide covers HD trucks as well as automotive, and covers several processes that the 'other' companies fall short on. Also allows for more labor intensive jobs where corrosion may be a factor.

I haven't found many 'gaps' in the system. It seems comlete.

Overall very easy to use, and accessible.

Seems to be a little low on the labor guide

Keeping track of all my invoices able to go back to review customers.

Nothing is a great product it does what it claims to do.

User friendly Very easy to navigate theu

I wish it had more in depth labor some smaller labor things it dont list

It is very easy to use and teach others to use. The cost is very fair.

would like to add a repair order that can be tied to the estimates and invoice