Real-Time Labor Guide Reviews

Easy to navigate. Very functional, its great that I can add parts and specific labor to our shop and store for quick reference.

Customer Service has not been the easiest to get ahold of the few times I've needed too.

I like the low,avg,high industry labor times and the notes on certain jobs indicating errors with traditional labor guides.

I have to buy separate licenses for each copy. Also, navigating the menu is a bit dated. I'd like to see more effort put into integration so advisors can build a labor estimate quickly.

THE EASE OF USE AND THE ACCURACY OF THE LABOR GUIDE

NOT ANY REAL NEGATIVE ISSUES. DOES LOCK UP SOMETIME WHEN MORE THAN ONE PERSON USING
THE LABOR GUIDE.

Very easy to use and configure the coverage is great and can even use custom types of vehicles overall the best software for shop invoicing.

There is nothing I don’t like about the software.

NICE TO USE YOU AS A GUIDE TO KNOW TIMES ENVOLVED,ALSO LIKE THE WAY YOU PEOPLE LISTEN WHEN WE CALL AND TELL THERE NEEDS TO BE ADJUSTMENTS TO SOME LABOR TIMES! BILLING OUT LABOR ON INVOICES IS SO MUCH EASIER WITH THIS GUIDE.

NOTHING,WELL SATISFIED WITH IT,EASY TO USE,COVERS ABOUT EVERYTHING ENVOLVING JOBS.

Real time labor guide gets you to repair times very quickly.

Sometimes for certain repair topics the descriptions can be vague. For example I've never found a good description for a complete CV axle assembly. It says "axle shaft", inner boot, outer boot, etc. Would be helpful to have an additional choice.

The price is great. Very easy program to use. The program has been getting better and better over the years. The quotes are very nice and professional.

Sometimes it's hard to find the task you're looking for. Some labor times are extremely low but those are getting much better.

Great fast product. Used daily for years. Customer service was outstanding. Maybe had 1 or 2 access issues, resolved immediately.
Alan, who i think may have been owner always helped.

Occasionally, but really rare labor listed to low. When there was a error, the number was obvious. Just double checked on Napa

Very eazy to use. Very affordable price.

I would really love it if they would add diagrams and specifications, part locations and more body part options

We have used Real-Time Labor Guide for our shop for over 5 years and as our shop has grown we have purchased other softwares but always keep our real-time subscription. We also do repairs on classic cars and this is the best labor guide software out for estimating labor times for older vehicles.

Through the years the software has not made any big changes.

It Gives you all labors specifically and gives you a/CAUTION when need be to get proper labor. Been user for many years, Definitely will keep recommending.👍

When new software updates it takes a minute to adjust.

VERY EASY TO OVERWRITE PRICES, PARTS AND JOB DISCRIPTION.

ENGINE SIZE CODE SOMETIMES NOT LISTED FROM THE LIST.

ease of billing.license plate to vehicle id

lookup history is ineffective .mileage maintaince. mileage lookup too vague or non existent wish it had more features such as digital inspections.almost no updates.wouldn't mind paying more for better features

the ease of use is outstanding and the accuracy of the times is right on in most cases.

I have not yet found anything to not like

I like it gives you options for time, wish it showed actual book, then real time. I wish it could integrate with sms.

Everything is fine with it, Drawbacks are minimal

Able to use phone app
Support does respond

There no reward when I call to point out errors in Labor Time discrepancies w/ real world experience.

easy to maneuver through has a wide years of coverage

some times are too generic and are incorrect for specific applications

one stop to generate invoices .... keep track of sales

No ability to edit inventory (mistakes and prices

This guide covers HD trucks as well as automotive, and covers several processes that the 'other' companies fall short on. Also allows for more labor intensive jobs where corrosion may be a factor.

I haven't found many 'gaps' in the system. It seems comlete.

The pricing is about the only thing on the plus side for the software

Customer service is not existent to say the least

Customer service not their software shut down over the weekend nobody to answer the phone calls or respond to emails customers standing in my shop waiting for invoicing software to come up and never happens horrible experience I recommend staying away from this company due to lack of customer service over the weekends

I recommend staying with more reputable companies that have 24 hour customer service

The addition of invoice and estimate headings. The ability to compile "jobs" that customer's could pick and chose from.

Not all vehicles are listed. Older cars and trucks are not listed.

Use of the system and moving to next application.

Wish it had semi-trailer labor guide, do lots of work on trailers.

Great for what I do. Easy to navigate. Very user friendly

Wish it had accounting & inventory Incorporated.