Weave Reviews

Easy to use and implement. Patients gave great feed back.

I am waiting for an upgrade through stripe for recurring payments

Phone system and texting capability is great

The new updated format is taking time to learn

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further.
Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

The online scheduling app does not work with our office.

Weave makes all our patient communications easy!

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

All the amenities that come with the software

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

For a dental practice with multiple locations, Weave has great integrations with our practice management software. We've saved countless employee hours communicating with patients since we signed up for Weave.

Although Weave integrates well with our practice management system, we still have to pull up the patients separately from the Weave app, which adds some time to our interactions with patients.

Extremely user friendly and convenient. Saves team members a lot of time.

A bit pricey, wish they were more affordable.

Weave is a great communication solution for our practice. The interface for texting our customers is easy and sleek. Automated text reminders for appointments are very customizable. We highly recommend Weave!

The desktop app had some bugs but they were responsive and those issues were resolved with the new web-based interface.

It is so easy to use, seamlessly integrates with our practice management software. I love that I can check my schedule, voicemail, and office texts from anywhere using the Weave app. The automatic invites to fill out a review for our office have been incredible. As a cold start, this has done so much to help build our business presence online. We have over 50 Google 5-star reviews after only being open for about 6 months!

It is definitely pricey, but I feel that it has more than paid for itself. It would also be nice to schedule appointments from the Weave app, but I don't think that is a feature.

I love the instant communication. No accessing a website. The app is fantastic!
I love the integrated phones, but mostly the texting feature

There are cons? I don't know of any!
Weave has everything.

how easy it is to load on the new computers or phone for the mobile use

when using the mobile app when a call comes in the caller ID doesn't work and its just phone numbers so I really don't know when the call comes from work

The ease of use. The instant communication with my patients.

Frequent service interruption. Change/elimination of features that we have grown accustom to using.

We have a very busy dental practice and Weave is like having my own personal assistant. Being able to text a patient over a phone call saves so much time. Weave also confirms all appointments 7 days ahead and a couple days before and an hour before so the no-shows have dropped significantly! Being able to text/email new patient forms and updates is great and when the patient completes it, it is sent back and integrated into our dental software. We also love the phone system, the caller ID pops up on the screen so you're able to see all the patient information needed. Payments through Weave are so simple and the you can't beat their rate! I highly recommend Weave!

The only con I have is I wish the payments would go directly into the patient's account, we have to manually make sure we put it in, which is an extra step but well worth it!

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Very easy to use, clients love it and so does staff

I wish you can maximize the app, besides that it’s great

I like the appointment reminders and text features the most with weave.

The only complaint I have is that Weave payments is not integrated with Eaglesoft yet. I hope you all are working on that!

The ease of having all our calls and text messages in one spot

Not able to assign voicemails from the app

Automatic appointment reminders and the ability to create templates.

I have had issues with sending PDFs to patients.

Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed.

Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming.

Fast and effecient. Easy to navigate through.

Delayed on cellular device, would like quicker service.