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415 Reviews
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Must-Have for Any Practice!
Reviewed on 2020-02-24
It has helped us do a better, faster job in confirming patient appointments; plus, it helps us stay in touch with our patients when the office is closed. This has helped increase our front office productivity by about 20%, which is much appreciated!
Pros
The best thing about this software is its versatility, as it has an app and can be used within or outside of the office.
Cons
There is no version in Spanish (or other languages) - yet!
Alternatives Considered
PodiumReasons for Choosing Weave
Weave was more intuitive and had better features.Switched From
SolutionreachReasons for Switching to Weave
Better fit for our practice.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good software, poor support and customer service!
Reviewed on 2022-05-25
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.
Pros
The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.
Cons
Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Nightmare
Reviewed on 2022-03-22
We've been using Weave since June of 2021 and let me tell you, we have had troubles since the day that we went live with our install, and they STILL haven't been fixed.
Day One: There was no follow-up with our installation to make sure everything was working properly, we’re a vet clinic and do have emergencies that need attention right away, so having working phone lines is extremely important! I reached out to my install guy right away that I was noticing issues and got no response, I then called the technical support and waited on hold for 1 hour and 10 minutes until someone got to me. After trying to troubleshoot with them for awhile we never got our issue fixed and said that someone will be calling me from a different department, that call didn’t come for about 2 weeks. When I did the demo with Weave, I stressed to them I was worried about tech support because they aren’t local and we are an animal clinic, so things need to work correctly, he reassured me that their tech support was great and that they are available to answer questions that anytime! (false) Basically any type of support is non-existent in this company. We are looking to switch and be done with Weave.
Pros
Team chat feature, I like that I can message an employee individually instead of the the whole group.
Cons
Over the first couple of months, I was documenting the issues that we were having and was reaching out to Weave about the issues that were occurring. Just so aware if you are thinking about purchasing this software, the technical support won’t get back to you for weeks or they just don’t respond. IT’S A NIGHTMARE! Here is the list of issues that we are having….
1. If a client tries to send a long text message, we won’t receive it.
2. Our appt reminder texts are saying the wrong time, so client’s will show up an hour later then they should be.
3. Phones will power off.
4. Our surgical reminder texts won’t send.
5. Some clients won’t receive the overdue vaccine texts.
6. If you try to pick the phone off of hold, you get a prompt that says, “invalid credentials” (I don’t even know what that means) and you literally have to try 8 times to get it off of hold.
7. It will send out appt confirmation texts for clients that have cancelled their appt, some of these texts that are going out are ones that they cancelled WEEKS in advance.
8. When you do the demo of the software, they tell you that if the client confirms in Weave, it will automatically confirm the appt in the Weave dashboard, that’s incorrect.
9. We’ve made patients inactive because either they’re deceased, lost, or no longer have and Weave will send out reminder texts for services overdue (but weird! It doesn’t send it out for patients that are active).
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Leverage your staff's time and efficiency!
Reviewed on 2023-03-09
Our experience with Weave has been a constant learning experience that has resulted in so many more features and customizations than we expected. The support team, seems at times, to be really busy, but so are we and they are always pleasant, helpful and patient. We ask for a feature, and it is either already in development or it will the considered and addressed. This was great move for our business, with the VOIP service allowing extreme customization of call forwarding and voice mailbox application, while the Weave app has allowed our front office staff to offer better customer care, follow-up and recordkeeping. Weave has allowed our business to do more without hiring another customer service person while upgrading customer care. Weave's phone call recording feature has also helped us sort out contentious client misunderstandings without relying on memory and interpretation. We can also add the audio clips of calls to the client record to help us train on how to help them in upcoming calls.
Pros
Weave is very customizable and the support staff will work hard and long to make Weave into what your individual practice/business needs. Weave worked to add so many features and PMS integrations in the 18 months that we have used It. I can't wait to see what is on the horizon.
Cons
It takes time and patience for a system with as many moving parts and players to come fully on line and meet the individual and differing expectations of 5 veterinarians and 5 office professionals. (that's us not you though)
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
new Weave user
Reviewed on 2020-01-29
We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.
Pros
We like how it incorporates all communications into one platform that ties into our software system.
Cons
It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer
Reasons for Choosing Weave
the phone service and caller ID was included in the WEAVE systemSwitched From
SolutionreachReasons for Switching to Weave
the phone system and caller ID- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave review for dental office
Reviewed on 2022-06-01
Great. It may be pricier than other programs, but I save a lot using the voip program so in the end it evens out. Plus has more features than other programs
Pros
I love that o can check schedule from an app on my phone. I can also contact patients from home using the app and the outgoing phone number is the office number
Cons
The voip phone sometimes cuts out. Not really weaves fault, it the area I am in where the internet is not always reliable
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave
Reviewed on 2020-03-03
Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.
Pros
Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.
Cons
The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value for the money!
Reviewed on 2022-06-01
Our overall benefit is that Weave communicates so nicely with Dentrix, helping increase productivity for our Practice Manager, who does everything for our office already and is always working overtime. I understand the review and marketing aspects of Weave are an addition and a nice to have, since it is not designed as a review management software. I am happy with how helpful Weave has been for our front office that I do not mind gathering the other information that I need for marketing manually.
Pros
Makes it easy to ask a patient for a review, allowing them to choose between Google and Facebook.
Cons
It would be nice if the software had the ability to connect to Healthgrades or even Yelp, or perhaps even communicate back to us when a review is left for the practice on the lesser common review platforms, like BirdEye did.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Weave review
Reviewed on 2022-06-01
Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc.
Pros
The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well.
Cons
It faults from time to time and kicks us out - logging in frequently is a common thing.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Great Product. Support Absolutely is the Worse.
Reviewed on 2021-09-16
When it works, its great. When it breaks, plan on spending an extremely long time to get the issue rectified.
Support is:
Very slow with acknowledging an issue.
Slow response to the issue at hand.
No sense of urgency, especially when phones are lifelines of the business.
Constantly explaining to each support rep of how our particular system is setup.
Most all frontline reps are not familiar with an enterprise setup resulting is trial and error troubleshooting.
Pros
Hippa compliant, Chat features, simple interface, all-in-one product
Cons
Support is terrible. Extremely long wait times both by phone, chat and email. If deploying in multiple locations, be VERY CAUTIOUS. Sales reps are quickly to sign you up, and no single point of contact.
Alternatives Considered
Ooma OfficeReasons for Switching to Weave
Hippa Compliancy.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave has decreased our telephone expense.
Reviewed on 2019-10-24
Weave has cut our phone expenses 14% since on-boarding. Weave has improved our paperwork flow within the office and has increased staff efficiency.
Pros
The desktop app allows our staff to have immediate access to messages from our patients. The text feature has improved our communication with our patients. E-fax is a great time saver and has simplified the process of handling patient documents and is HIPAA compliant. Desktop app allows us to easily switch between offices.
Cons
Hold times for customer service historically have been long, however we have seen a decrease in hold time over the last 4 weeks. Would love to have one master account to manage our service as opposed to one for each office. There is a problem with texting to ATT and Criket numbers.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Produce
Reviewed on 2020-03-20
We are a smaller office so the texting makes the patients feel like we are more personal with them.
Pros
I like the fact that I do not have to make very many phone calls to confirm patient appointments. The patients also love the text reminders. I also like the fact that when a patient texts me I can respond immediately if I am in front of my computer screen.
Cons
The only thing that I would like to see added would be a feature that links with our website so patients could text me from the website.
Alternatives Considered
Lighthouse 360Reasons for Switching to Weave
We like the fact that our phone system is included where many of the other companies we looked at had similar products but you had to pay separate for phone service.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Phones, fax and text
Reviewed on 2020-03-31
Pros
It is so easy to use the app and the desktop pop-up. I love the ease of dragging and dropping a file to fax it to someone. There is so much in Weave that we haven't used all of it yet.
Cons
The cost. It seems really expensive, however, we do have phone lines and the software. I think that as Weave continues to develop features it gets closer to worth the cost.
Reasons for Switching to Weave
The platforms were clunky and the service was non-existent. We lost a lot of communication using them. [We had switched to them for the lower cost and quickly returned to Weave]- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Mixed opinions
Reviewed on 2022-05-24
It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates
Pros
I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .
Cons
I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave is awesome!
Reviewed on 2020-03-26
Pros
They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.
Cons
Our Office still cannot see the patient balance on account when we pull them up in Weave
Alternatives Considered
DemandforceReasons for Choosing Weave
More options through WeaveSwitched From
SolutionreachReasons for Switching to Weave
Liked cost and services they offer better- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 1.0 /10
Do not recommend this software unless they improve their overall service
Reviewed on 2020-04-09
Once you have realized how bad and precarious this service is trying to cancel your contract is a nightmare. They refused to give us our Account number fo several weeks until we have to get one of the owners of the company to speak with a manager. Our rep was nowhere to be found after we told him that we needed our Account number to go back to our previous provider. After that, he never answered our calls or emails. Total Fiasco this company.
Save yourself the headache and do not sign up with Weave, stay with your current provider even if its a bit pricier. I can promise you they provide a better service than Weave.
Pros
Nothing. There is not a single thing that I would recommend from this company. We saw them at a Fair and their demos are great, they promise everything and say yes to all your business needs...unfortunately when its time to implement all that you were told they could do you will be very disappointed.
Cons
- The software looks cool and promising at the moment of the pitch, however, the excitement only last what the demo lasts. 80% of the things promised to us were not possible because "they are still developing" they capabilities.
- Customer Service does not suck, even worse, is simply Non-existent. Their website is so limited that for you to customize your phone service your business's needs you literally have to clear your schedule for a whole afternoon and stay on the phone for at least 40 min to get your call answered. Then to your disappointment when you ask for help with particular features their only answer is: we cannot do that yet but we are working on implementing that in the future.
- Chat service does not work, ever !!!. Better for you to be patient and call customer service and waste a whole day trying to get in contact with them. Good luck.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Wonderful Weave
Reviewed on 2023-03-09
Pros
Intergration and setup was easy. We love the ability to customize forms, text patients, and set in-office reminders. We have also been able to limit the number of vendors communicating with our patients through various Weave services. Customer service is stellar! I have always been able to speak with someone in a very timely manner to resolve issues. I've also had suggestions for improvement acknowledged and implemented.
Cons
rearranging/editing the order of information on forms. More optometry friendly templates, ability to organize the order of listed forms, option to duplicate forms/templates, a printer friendly form option for our non-tech savvy patients and the capability of sending forms to new patients who are not yet setup in our EHR/to any phone number would all be very helpful. Recently, we've experienced issues with being able to hear the caller when listening to the recordings. The volume has to be on the max setting, which makes our end very loud, to barely be able to hear the patient.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Dental Office Weave Use
Reviewed on 2020-03-22
I really like the product. I feel like it could use some work on how it functions on different devices. Ex: the pop up on desk top. Schedule on app/ phone.
Pros
Access from my phone with App. The easy use with the phone app.
Cons
Their seems to be a glitch in the pop up on my desk top.
There also seems to be no ability on my phone to sort call or messages without completely scrolling through all of them. This is very time consuming and not efficient.
Alternatives Considered
YapiReasons for Choosing Weave
We felt we were missing calls and unable to manage incoming calls. We needed more access all the time to communicate with our patients.Reasons for Switching to Weave
We actually use Weave with Yapi.- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Good concept that has gotten very buggy lately
Reviewed on 2022-05-24
Increasingly buggy software and support that used to be fast to respond now often takes days to get a hold of someone.
Pros
When we first started with Weave we had good success with the software, good integration to our EMR, and high satisfaction. That is not the case anymore.
Cons
The software has become increasingly buggy lately on all platforms. There are no new EMR integrations lately and our current EMR has been unsupported for several years. If I could find something else that did everything weave did I’d replace it
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great Product/ BAD Customer Service!
Reviewed on 2021-06-22
Pros
Great Product in all features when it works.
Cons
Customer service is AWFUL . I've had 2 major issues since we onboarded 8 months ago. After trying to get someone to help via chat and that didn't work, I tried to call ( I couldn't find a support phone number until I finally got it from sales person) and was on hold 2x for over an hour each time. Thinking this might be a one time issue and gave the benefit of the doubt. Then a second issue arises several months later with the same process.... the live chat person as he was checking on something "Ended the session" and thinking it was and accident tried live chat again. He connected again and then immediately "Ended the Session". 3rd time it was fixed through live chat with a different person, but that was 3 hrs of my day and nothing explained. THERE HAS TO BE A BETTER WAY!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love WEAVE
Reviewed on 2023-03-10
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.
Pros
Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.
Cons
Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Small Office Big Benefits
Reviewed on 2022-05-24
As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to use the scheduling and integration components but our software is archaic and that won't change.
Pros
We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time.
Cons
There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Has helped with appointment reminders and cleared time for other task
Reviewed on 2022-06-02
I am still in communication with higher up members of customer support and technical support. They have been able to help me with most of our issues and get back to me quickly.
Pros
The appointment and recall reminders has been life saving for our small practice.
Cons
Setting and implementation of the software was nothing short of a nightmare. I was constantly calling or emailing support. I was mislead of the functions and capability of Weave and the whole process made me wish we went with another company. After several escalations I was able to get a few member's of their staff to help me with issues. But based off of my experience with implementation, I couldn't recommend them.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Weave offers so many functional features.
Reviewed on 2023-03-09
Our overall experience with Weave has been great and customer service is always top-notch.
Pros
I appreciate the way Weave integrates with our Dentrix software to bring up critical patient information when they call in. The call recording feature has been invaluable to our office. We also use the app on our phones for emergency schedule changes or weather delays when we aren't in the office. It's great to be able to forward calls, change our voicemail and call patients from the office phone number through the app. Weave makes customizing out going messages a breeze as well!
Cons
Sometimes call quality is poor but this may be a more common issue with VoiP systems in general than unique to Weave.
- Industry: Veterinary Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
TEXTING included
Reviewed on 2022-06-09
I had a great experience with set up and our clients like the texting feature.
Pros
I love the text capability and that our clients are able to get a text if we miss a call.
Cons
There really isnt anything I dont like about Weave.