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423 Reviews
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We LOVE our WEAVE!!
Reviewed on 2022-05-24
Pros
We are so busy with our dental practice and its nice that our patients can reach out to us with a text instead of a call. We can respond in between face to face patients or phone calls. We are able to provide patients with reminders of their existing appts and past due appts also. You can do everything seamlessly! We already receive over 150+ calls per day along with 150+ text msgs too! We have been with Weave approx 4-5 years- when they were the new kids on the block! They keep improving and impressing us all the time! We LOVE our WEAVE!!
Cons
some of the new features need a little tweaking - But I have no doubt they will be incredible once they get going!
Reasons for Choosing Weave
Weave is a much betther system with no limitations. Patients can take pictures of their Insurance cards so we can update their information along with drivers licenses etc. Pics of any kind along with any msg they need to provide us.Reasons for Switching to Weave
No limitations with this product!- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great product, support is lacking
Reviewed on 2020-03-25
Good, we love the features and functionality. We use it everyday and our practice has greatly...
Good, we love the features and functionality. We use it everyday and our practice has greatly benefited from it.
Pros
We love the mobile app, two-way texting, call recording and automated review system. Overall, we are very happy with Weave.
Cons
The support is seriously lacking. I've had multiple minor issues that Weave support has failed to address or fix. For example, we have had problems with patient photos being taken out of our practice management software by Weave. No one at Weave's support was able to help with this problem and they eventually gave up. Some add-on features are too expensive. Fax should be available for much less than $50 per month. The dashboard metrics add-on would be great but it's overpriced.
Reasons for Choosing Weave
Weave gave more functionality at a better price than our old phone system and the Dentrix bundle we were using before.Reasons for Switching to Weave
They replaced our phone system at a better price than our old phone system, plus the software features. None of the other products I considered had the potential to replace the phone system.- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Mixed opinions
Reviewed on 2022-05-24
It is making a lot of patient communication taxes a lot easier however we are experiencing more and...
It is making a lot of patient communication taxes a lot easier however we are experiencing more and more problems as they keep rolling out more updates
Pros
I do like that this has a mobile app feature that connects directly to the dentrix software for patient information and viewing the schedule. I do also like that that I can utilize the call forwarding to go to my cell phone after hours for emergency calls without releasing my cell phone number.. We also like that there is an inter office communication feature with team chat. We also love that automated messages can be sent out in English or Spanish .
Cons
I don't like how when we 1st installed it things went very smoothly it did what it was supposed to do however as time has gone on there have been more updates With significantly more issues and glitches. Especially with regards to patients confirming their appointments. When patients type certain messages to confirm an appt, the software is doing 1.of 3 things: changing the appt length, changing the appt day/time, or removing it from our schedule all together. Another issue is calling patients from the mobile app (which is another key feature I wanted to work well). When I try to place a call the app crashes. When a patient calls me, they have trouble hearing me no matter where I am it will cut in and out. With text messaging we have noticed patient names getting switched, messages getting lost or out of order.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Best Communication Platform I've Tried
Reviewed on 2023-08-17
Weave is my favorite communication platform I have tried thus far in my career
Weave is my favorite communication platform I have tried thus far in my career
Pros
Weave is extremely user friendly, has helpful features like "tags" on messages and a team chat for internal communication, and the capability to switch across locations of a company without completely logging in or out.
Cons
Weave often has small glitches that are more a nuisance than a roadblock for patient communication, but their team is quick to troubleshoot and fix them when it is brought to their attention.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Software is great. Customer service could use some work
Reviewed on 2022-05-24
Pros
The features are great once you get them going. We love that our patients name pops up on the screen as they are calling so we can pull their chart up before we ever answer. The Google reviews sending is also helpful. The texting is a great feature. The service itself is great once it is set up correctly.
Cons
Every time we have on boarded a new location there have been issues. We have had calls somehow going to random workers cell phones instead of ringing in the office. We have had faxes not coming through. One time the onboarder just quit in the middle of onboarding and it took us days to reach someone to complete the onboarding. It also does not integrate with therapy software so we miss out on a lot of the features. Also when if the phones go down it is nearly impossible to reach an actual person for assistance.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Highly recommend Weave for Dental offices
Reviewed on 2022-05-24
We love Weave and are so happy to have this communications software.
We love Weave and are so happy to have this communications software.
Pros
Extremely easy interface. Very easy to navigate. Extremely reliable and gathers information quickly to send reminders. The in-office chat option is extremely helpful in communicating information discreetly.
Cons
The only thing i wish that we could do is to delete a queued message. For example, if we scheduled a patient by mistake or for the incorrect type of appointment and change it afterward, it gathers the information in the queue and cannot be changed or cancelled.
Alternatives Considered
Lighthouse 360Reasons for Choosing Weave
The software was not reliable and not user friendly. Support was also extremely difficult to interact with.Switched From
SolutionreachReasons for Switching to Weave
The overall features and user friendly interface with weave were exceptional.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Once excellent service suffering declines in reliability and support
Reviewed on 2021-11-09
Pros
The integration of a phone system and business text is great. The fact that it integrates with our practice management software and allows us to send reminders and mass texts to patients is fantastic.
Cons
The app interface is small, about the size of a normal cell phone face. There’s no excuse for this on a desktop app. Also, the text feature is limited. All texts come into one inbox, and there’s no way to parse out individual conversations by user. In other words, there are no text threads to help organize things. Finally, Service quality issues have plagued with over the past couple of months. Currently there is an outage, which prompted me to write this review. It is becoming less reliable, and also it takes a long time to get through to support.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good software, poor support and customer service!
Reviewed on 2022-05-25
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team...
Overall we like weave software. It has helped symplied a lot of our tasks.
The installation team was incompetent. It set for a bad start. The person at onboarding team did was she could to help. Lack of follow up and customer service after she left.
Pros
The ability to enter patient information to call and text them without digging into the EMR.
Calling directly from the weave software without the need to dial the number.
Love the text to pay link, the call recording, the patient history.
Overall easy friendly software.
Cons
Integration with our EMR to avoid duplicate work.
The system bugs a lot and thr lack of customer service.
The limited option and basic platform to email marketing to our patient.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave
Reviewed on 2020-03-03
Weave really takes a lot of work off the front desk personnel. Give them more time to do other...
Weave really takes a lot of work off the front desk personnel. Give them more time to do other things.
Pros
Love the texting and accepting photos in the office. Easy to use app. Easy to install and get set up. Takes a load of work off the Front Desk personnel.
Cons
The only thing I don't like is the new update: when you go to messages you don't see a name, you see phone #s. I have sent the wrong message to a couple of people because I think I'm in a certain person's account.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Weave review
Reviewed on 2022-06-01
Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy...
Utilizing staff more when we do not have to spend as much time contacting patients/calling. Easy of working texts between patients, etc.
Pros
The ease of scheduling/reach out to patients via text is great. The automated features are ideal for us as well.
Cons
It faults from time to time and kicks us out - logging in frequently is a common thing.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
new Weave user
Reviewed on 2020-01-29
We had several issues when initializing the phone system. I wouldn't mention this if the issues had...
We had several issues when initializing the phone system. I wouldn't mention this if the issues had been addressed in a timely manner but it has taken almost a month to get everything set up properly. Also the response time in answering questions and fixing issues that may have potentially lost us some business were not taken care of in a timely manner.
Pros
We like how it incorporates all communications into one platform that ties into our software system.
Cons
It does not provide a newsletter/email blasting platform. We use that a lot when we are having specials, discounts, events, and keeping our patients current as to what is going on. Also it has no way for patients to check in and have forms to sign that would incorporate into our EHR system. 2 downfalls that your competitors offer
Reasons for Choosing Weave
the phone service and caller ID was included in the WEAVE systemSwitched From
SolutionreachReasons for Switching to Weave
the phone system and caller ID- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Ultimate Communication Tool
Reviewed on 2023-03-09
Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is...
Our overall experience with Weave is very possible. It's not "solving a problem" as much as it is providing an absolute necessity.
Pros
We love that we are able to communicate with our patients quickly and effectively as it relates to their appointments. It has been really helpful when we are not in the office or in the event of emergency. It also allows the doctors to look at the schedule in advance.
Cons
We are currently having some issues with call quality. There are delays, and patients have complained about us cutting out. We can hear these quality issues in some of the recorded calls. In terms of scheduling, we love that we can see the schedule at a glance, but it's very bare bones. It would be awesome if we could see appointment notes in the scheduling feature, because when doctors review their sched off site, they're not always sure why the patient is coming in or why they were scheduled the way that they are.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave is awesome!
Reviewed on 2020-03-26
Pros
They are always looking for ways to improve services. Customer service is always very friendly and quick to help with any issues that we have.
Cons
Our Office still cannot see the patient balance on account when we pull them up in Weave
Alternatives Considered
DemandforceReasons for Choosing Weave
More options through WeaveSwitched From
SolutionreachReasons for Switching to Weave
Liked cost and services they offer better- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Weave - service Is very unreliable - Do Not Ever Deal With Their Service
Reviewed on 2021-11-15
One of the worst customer service experience I have ever experienced. Everytime there is a...
One of the worst customer service experience I have ever experienced. Everytime there is a technical problem, I call them on be on hold for a minimum of 1.5 to 2 hours. They overall customer service and support is just too horrible. They significantly increased my annual fee for their totally unreliable service without any notice and approval from me. They all of a sudden disconnect my phone service and hold my phone system hostage until their demand for full payment is made while our patients/customers are unable to reach us for their emergency care pediatric dental services. There are no supervisors or managers to talk to immediately to get the issue resolved. Weave rep on the phone tells me that they will get back to me in 48 to 72 hours (while my phone system is completely down and no unable to make or receive calls). THEY DO NOT SEEM TO CARE ABOUT YOU AS CUSTOMER. I very much regret that I dealt with them but not any longer. Please save yourself from serious trouble and do not ever deal with this company.
Pros
Really Nothing. Weave features are very unstable. Except the basic phone service, none of their features worked for our dental pracitce
Cons
Software features that never worked for me. They increaed my billing fee without any prior notice or my approval.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Overall happy with Weave
Reviewed on 2022-05-25
Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy...
Weave runs our entire phone system, texting ability, faxes, review requests, etc. We really enjoy using this system!
Pros
Generally easy to integrate. Overall user friendly. It's nice to have access to the schedule on your cell phone. Most patients like the texting feature - and it comes through as our office phone number which is KEY so that they don't think they're getting spammed. The staff messaging feature is also nice. Being able to change and update office hours so that the correct voicemail plays is also very nice. It integrates nicely with our electronic health record system. No excessive paper waste w/printed faxes - they can be downloaded and then uploaded to the proper spot.
Cons
Automatic Review request text messages go out to even patient who don't show up for their appointment - so they really need to be manually done until someone at Weave can fix this. We also often go through periods of time where our faxes don't send through which becomes frustrating. Customer service is typically available to help. No mass Email option for promotions, etc.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
WEAVE has been a game changer
Reviewed on 2022-09-29
Weave has been great (well their customer support has really declined over the years) in their...
Weave has been great (well their customer support has really declined over the years) in their attempts to continually add features that eliminate the need to work with an array of companies. They are forward-thinking and understand what we will need before we know we need it. Customer support loves to NOT solve problems. We often find we are passed around to another person or that they are quick to point the finger in a different direction rather than fully looking to understand the issue and find solutions.
Pros
Two-way communication. Patients are BUSY and don't have time to sit on the phone. They are able to send messages and check their messages at their convienece. Patients LOVE the text2pay feature. This feature has helped significantly with declined payments and A/R's
Cons
I know it is not a WEAVE issue but rather a Dolphin issue but I wish the integrations with Dolphin were better. I also wish we had the option to pick which phone # we text. Sometimes the text needs to go to the parent since it is due to financials, sometimes the text needs to go to the patient since it is related to scheduling.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Weave review
Reviewed on 2023-03-06
I think there are some really good aspects to Weave. But the wait times can be long. Every time we...
I think there are some really good aspects to Weave. But the wait times can be long. Every time we call we are told that can be added on the next update but never happens.
Pros
The communication level with our patients are critical: new patients, appointments and confirmations. The ability to contact our patient when it is convenient for them. Texting allows us to do that.
Cons
We are not getting Forms notifications. Can't see text message, or the text being sent says "unfortunately we've been unable to reach you" even on the first text. The constant updates and changes are too much. The last update - the format of the messages- ability to see hx of messages sent and notifications and not user friendly
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave is Wonderful!
Reviewed on 2023-06-22
I have been very pleased with Weave from the beginning. It has saved us time and money. My...
I have been very pleased with Weave from the beginning. It has saved us time and money. My employees are happy and can get more done now. This, in turn, makes me and my physicians happy. I like the fact that you can continue to call for help if you need it and they are very helpful and pleasant. I applaud the staff they have working for them. I like the fact that they are continuously updating and improving the product.
Pros
The integration process was a breeze. They help you with every step. The software is very easy to use. I was a little nervous when they told me that they do not send someone to train you on the software. Once it is installed, you watch the training videos. I was nervous for nothing! The videos explained everything step-by-step and in great detail. The customer service line is more than helpful. The best part is they continue to be helpful long after the purchase of the software.
Cons
We wanted an online payment option, but their software could not integrate with our EMR. I was not happy with that. They did have other payment options, just not the online one. They are continuously updating the software so I think we are now able to have the online payment option.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Weave in real time, makes it easier.
Reviewed on 2020-05-08
Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone...
Overall I am happy with Weave's text and chat messaging, along with the ease of faxes. The phone system has worked well too.
Pros
Daily use of Weave in real time text and employee chat has made such a huge difference in our practice. No checking emails or missing as many calls; with live text. Also, communication between employees with individual employees or all staff, all departments has been a time saver. Pt reminders, and or emergency messaging is easy for communicating with Patients. Faxes in and out system works great(saves print).
Cons
Integration was not bad, some problems were with original faxes (third party) I had to cancel this with WEAVE and go to an outside service; since then Weave changed third parties and we have no issues. At times, we have minor hiccups that had to be worked out with customer service or higher up. I do wish there was an easier over ride system(set time and dates ahead). Dealing with COVID19 and many schedule changes in the office, I think changing messages should be easier to do, then the system in process now.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Weave for Dental Providers
Reviewed on 2020-03-20
Pros
The text messaging features are my absolute favorite about the software. We use text messaging for our appointment reminders, upcoming due dates, payment requests, and everyday communications with patients.
My office has been closed this week due to t he COVID-19 pandemic, but we have been able to keep in contact with all of our patients and can even call them when necessary through the Weave app on our mobile phones.
We also have a staff chat that we can use to message each other while in the office or away from the office. It is super handy. We have used many other patient communication products, and have never liked one as much as we like Weave.
Cons
The only con I have is that occasionally the mobile app acts up. But on the pro side of that, there's a mobile app so my office can check up on patients and our schedule anytime.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Great features, but MANY bugs/issues
Reviewed on 2020-12-01
Pros
The program features are great in integrating phone function with text messaging, and seeing schedules when away from office using the phone app.
Cons
There constantly seems to be issues with something that just pops up randomly. For example, phones can be able to ring when called in the morning, then after lunch the phones go straight to voicemail. Issues are not solved in a timely manner; often on hold for long periods of time and then the technician also takes more time to solve the issue.
Other times, the voicemail changes where the message will loop and not give anyone an opportunity to leave a voicemail. Why this happens spontaneously, no clue.
Sadly, these fixed issues are seemingly only temporary, as some problem occurs at a random time in the future, despite not changing ANYTHING in settings or calling customer support. It is a real headache dealing with whatever problem comes up, and having a 50-50 chance of getting it fixed during the first call with tech support.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We love WEAVE
Reviewed on 2023-03-10
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient...
Efficiency, customer service experience vastly improved with WEAVE. Accessibility to patient information. Quick fill for Recare and text to pay nice features.
Pros
Love having appointment schedule on our phones and ability to text patients from anywhere - anytime. Love the connectivity factor. Also appreciate text to pay when it's necessary to collect after the patient's appointment. I also like that we can record patients' phone calls and refer back to them if necessary and the reporting of missed calls is very helpful when we are reviewing phone coverage.
Cons
Sometimes when you are texting a patient and a call comes in - it defaults to the caller. You have to be sure and confirm to whom the text is being sent.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Small Office Big Benefits
Reviewed on 2022-05-24
As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to...
As stated before, the texting and communications aspect of Weave is awesome. I wish we were able to use the scheduling and integration components but our software is archaic and that won't change.
Pros
We don't use all of the options that Weave offers but the text messaging and review management alone is worth the money. We constantly get compliments from our patients on the texting ability. It is easy for us and makes us look like rock stars to our patients who can literally reach us about any time.
Cons
There are some very practical suggestions we have made in regards to texting capabilities (like notification sounds) that would be helpful but nothing has changed since we first got it. The VOIP phones have a lag that makes it frustrating.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Has helped with appointment reminders and cleared time for other task
Reviewed on 2022-06-02
I am still in communication with higher up members of customer support and technical support. They...
I am still in communication with higher up members of customer support and technical support. They have been able to help me with most of our issues and get back to me quickly.
Pros
The appointment and recall reminders has been life saving for our small practice.
Cons
Setting and implementation of the software was nothing short of a nightmare. I was constantly calling or emailing support. I was mislead of the functions and capability of Weave and the whole process made me wish we went with another company. After several escalations I was able to get a few member's of their staff to help me with issues. But based off of my experience with implementation, I couldn't recommend them.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Centralized Office Management
Reviewed on 2020-04-30
A game changer. We are more responsive to our patients and can give a more personal and relevant...
A game changer. We are more responsive to our patients and can give a more personal and relevant experience since we instantly see who is calling and when their last visit was and all critical information about them right on Weave without having to lose time going into our Dental Software.
Pros
The ability to access all text and call records to every patient in office and remotely is key. As an Office Manager I can assign team members responsibility with texting or calling patients and then easily see through Weave that it was done and read the detailed texts or listen to the recorded calls as well to ensure the work wasn’t just done but was done the right way!
Cons
The inability of the system to sort the auto text messages to a separate tab so they don’t crowd the ones that need a response.