Shopmonkey Reviews

We love the ease of communication with customers through Shopmonkey! Being able to send a quick message, attach pictures of what we're talking about, and have them authorize services withouth having to take time to call each time has streamlined our customer service and time management. It has made scheduling a breeze with quotes attached to each appointment eliminating any confusion. The system for the technicians is wonderful as well, adding notes for the service writer, clocking in/out of jobs, having a detailed work order.

Integration with Quickbooks was definitely a rough start for a few months. We still have connectivity issues sometimes and there are item types that aren't able to transfer over from Quickbooks and things that transfer from shopmonkey in odd ways which takes time to correct. It is also laggy at times and takes a while to receive payments, authorize services, etc

Ease of use & estimating functions. Visually appealing, digital inspections

The system is very bad at doing its own math. What I mean by that is the system requires you to put in parts cost twice, and lets say you add parts invoices there is no way to guarantee that all those parts costs are accounted for. This means your profitability will not always be correct. There is also no place tp put in vendor credit memos.You'd think someone would give this more though. I've explained it quite a few times but seems that they don't care to implement it.Also ---- the system does not correctly export to QuickBooks with parts cost which is an accounting nightmare.

tasks in auto repair shop management. From scheduling and estimating to invoicing and inventory management, Shopmonkey has got covered everything

Nothing as of now but need a improvement in customisation

I like that we can schedule and make an estimate/invoice to save double writeups and also that we can get authorizations in a timely fashion.

The Point of sale for parts only is making us have to hold a double inventory management system.

It is great! Shopmonkey has everything that I needed.

Nothing. I love using it and it has everything that I needed!

Easy to use and comprehensive with the features needed

Technical support has become terrible. Everything is via chat which they often say they will get back to you but never do. When I call the support number is the same issue.

The extra features especially in diagnostic repairs and labor times also very good to have the manuals for each vehicle makes it excellent for me.

Little bit hard to figure out at first if you're not computer savy ,however once you get the hang of it it wasn't terrible at all.

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop):

- Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer

- The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize.

- Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made

- Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing!

Can't recommend this product enough.

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.

Convenient and no hassle to use. Very user friendly.

No negatives to this product, couldn’t think of anything to make it better!

Switching to this system has completely changed how we operate as a team. Making an estimate, sending to client, and collecting funds couldn’t be easier.

Being able to collect ACH and google calendar integration.

There might be a mobile app available, enabling users to access essential features on-the-go.

Regular update and then is I like it this software you in the battle function and all the things

NOTHING, I NEVER USED IT BECAUSE IT WAS TOO DIFFICULT

PUSHY SALES PERSON, LOCKED IN AND WILL NOT LET ME OUT EVEN THOUGH I NEVER USED IT AND EXPRESSED IT MANY TIMES. I EXPLAINED THAT IT WAS TOOO HARD AND THEY DID NOT CARE

i like that it is web based, although it is very laggy a lot of the time.

there is a lot going on and a lot of steps. parts returns and quick books integrations are terrible. promised an android technician app last year and nothing yet.

what i liked most was the user friendly and easy to navigate

i have zero complaints about shopmonkey

Stripe works well as integrated for credit card charging.

We've been locked out for 2 days. There is no support. Chat support is non-existent. Urgent matters can't be handled.

Shopmonkey cut the piles of paperwork. So more auto work gets done.

It take a little computer savvy to learn to navigate

I love how easy it was to set up and how much easier it is to use. Their customer service is the best I have ever delt with and I can't stress this enough. The people that I have had to get help with are all amazing. It is super refreshing how amazing they are at customer service. The software is bad ass and so are their team.

It would be great if they would add the ability to add photos and videos to the service lines, for the web version of the invoice that is sent to your customer, not a deal breaker at all though.