--- description: Detailed reviews on Custellence based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Custellence with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custellence Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Engagement Software](/directory/650/customer-engagement/software) > [Custellence](/software/121015/custellence) # Custellence Canonical: https://www.getapp.ca/software/121015/custellence Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/121015/custellence?page=2) > A web-based customer engagement solution that creates customer journey mapping tools to gather information on user experiences, customer data, and overall satisfaction with features such as drag and drop editing, customizable maps, data visualization, a media library, collaboration tools, and more. > > Verdict: Rated **4.4/5** by 17 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 17 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support Software | 4.4/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Custellence - **Founded**: 2014 ## Commercial Context - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: Pricing is based on 4 tiers (Free, Essential, Professional, Enterprise) that can be purchased on a monthly subscription or billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Sweden, United States ## Features - Churn Management - Collaboration Tools - Communication Management - Customer Database - Customer Experience Management - Customer Profiles - Customer Segmentation - Customizable Templates - Data Import/Export - Drag & Drop - Email Marketing Software - Real-Time Reporting - Reporting/Analytics - Visual Analytics ## Support Options - Phone Support ## Category - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) ## Related Categories - [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software) - [Customer Journey Mapping Tools Software](https://www.getapp.ca/directory/1611/customer-journey-mapping-tools/software) ## Alternatives 1. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews) 2. [Marketo Engage](https://www.getapp.ca/software/990/marketo-lead-management) — 4.3/5 (710 reviews) 3. [Kangaroo](https://www.getapp.ca/software/109869/kangaroo) — 4.9/5 (248 reviews) 4. [Viber](https://www.getapp.ca/software/2049588/viber) — 4.4/5 (4058 reviews) 5. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews) ## Reviews ### "Simple & Powerful Journey Mapping Tool" — 5.0/5 > **Ghulam Husnain Ali,** | *December 9, 2018* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: Custellence is the most elegant and simple yet powerful journey mapping tool that can be used for building collaborative and illustrative journey maps. Highly advised for teams that are starting out journey mapping and want to quickly and cost affectively digitize the 'Post-It' journeys they co-create internally or with customers, or want to collaboratively design journeys amongst geographically spread out team members. > > **Cons**: There is currently no room to link real time or dash-board style metrics from a database. If that is done, and I understand that is something the the Custellence team is working on, Custellence could serve as a journey mapping tool of choice until the organization wants to integrate journey mapping, end-to-end service blueprinting, improvement road-mapping and monitoring all in one solution. > > We have used Custellence to illustrate the experiences customers or various organizations are going through. The digitized PDF versions of these journeys have been easily shared amongst team members and have been used affectively to communicate customer pain areas. ----- ### "Structure your customer centric organisation" — 5.0/5 > **Anders** | *May 3, 2019* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: The flexibility to adapt and gather information in customer centric work. There is an openness in the interface to let me control how we create our customer tourneys and service blueprints. I like the possibility to share and collaborate online. > > **Cons**: Not being able to create an execute version of the information. Sometime the map is lagging when to map is too big. > > I’m a service design consultant helping organisations to develop their customer Centric abilities. We use Custellence to connect external and internal needs and processes to effectively work with service development. It’s great to gather customer, user and coworker research in journeys. It structures lots of information and connect the organisation based on customer needs and behaviours. ----- ### "Terrible customer journey" — 1.0/5 > **Orhan** | *September 26, 2019* | Marketing & Advertising | Recommendation rating: 1.0/10 > > **Pros**: Nothing at all. The whole experience was just terrible. > > **Cons**: I wanted to see a free template as indicated on the site. First I lost my time on making an account. When logging in, there were no free templates at all. Then I received the e-mail form an agent where he was blablabling about how they are people oriented firm etc announcing that I will receive another 3 e-mail during the day\! Sorry, that is just pathetic and this is mental raping. So, bye, bye. > > Non ----- ### "Focused Customer Journey Approach" — 5.0/5 > **Roberto** | *April 25, 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Custellence is detailed in mapping the customer journey and offering a reliable solution. > > **Cons**: Custellence measures all the customer details, and it provides flawless assistance. ----- ### "Impressive Approach Customer Engagement" — 5.0/5 > **Giovanni** | *April 25, 2024* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: Custellence has the right customer engagement, and there are useful marketing streams. > > **Cons**: Custellence has no fault in matters communication, and businesses thrive. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/121015/custellence?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/121015/custellence) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data