Elite EXTRA Reviews

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231 Reviews
- Industry: Transportation/Trucking/Railroad
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Game Changer
Reviewed on 2024-04-03
Absolutely great customer service. The best customer service I've received hands down. I know I can...
Absolutely great customer service. The best customer service I've received hands down. I know I can call in and get immediate help when I'm having an issue on the floor.
Pros
It provides accountability. It provides accountability on our drivers' side, making sure they are staying on the intended route for their day and creating a great customer experience. It provides accountability on our management side, when drivers record their daily mileage or complete vehicle inspections that information is logged and saved for management to review and schedule maintenance on vehicles, keeping our staff safe.
Cons
Sometimes Karmak is a real pain to deal with, sometimes it seems like the communication between EXTRA and Karmak could be better, but I'm not sure this is on EXTRA's side.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Good Product
Reviewed on 2024-04-02
So far the system is very good for it's intended purpose. It allows to the sales person and the...
So far the system is very good for it's intended purpose. It allows to the sales person and the delivery to plan the route together. The real time tracking and the route tracking of each driver is very good and helps to plan the day and the up coming days. Having a dot on the map showing where something needs to be delivered is also another way to create the best route for each driver. Overall it is a good product once you figure out all the little icons.
Pros
Being able to have both their route drawn on the map and there current location allows for estimating the drivers return time and if they will have time for another delivery. Additionally, building routes for multiple drivers helps to make deliveries more efficient and helps to limit overlapping delivery areas. The easy of building routes and customizing the order makes the system very user friendly.
Cons
One draw back is that the system does not update the shipping address when it is changed in the ERP system it is tied to. The color scheme needs to have some options so that the dispatch screens can been seen better. Currently, the white and the light grey our close to the same color so it's hard to tell what is highlighted and what's not. Especially, when project the software on to a large screen TV.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
DELIVERY MANAGEMENT
Reviewed on 2024-04-22
Pros
TRACKING DELIVERIES AND DRIVER ROUTES IS A GREAT FEATURE THAT HAS COME IN HANDY SEVERAL TIMES
Cons
DIFFICULT TO NAVIGATE THE PROGRAM SOMETIMES AND TO TRAIN NEW PEOPLE
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Love some of the Features
Reviewed on 2024-04-22
My experience for the most part has been positive. There have been times where our systems updated...
My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.
Pros
That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.
Cons
It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Game Changer! Hands Down The Best In The Market!
Reviewed on 2024-04-03
Overall experience with Elite EXTRA has been fantastic! Great team! Great leadership! Great...
Overall experience with Elite EXTRA has been fantastic! Great team! Great leadership! Great product! Highly recommend!
Pros
Elite EXTRA has completely changed our business! Hands down the best delivery management solution out in the marketplace! Here are some key points that I like the most about Elite EXTRA:
- Easy to use and frequently updated mobile app
- Automatic sequence of route when selecting multiple deliveries
- ETA's on deliveries for us and our customers
- Communicating with drivers through the app
- Seamless integration with our POS system
- Ability for drivers to take pictures of deliveries and submit proof of delivery
- Payment management for drivers
- Request Uber if no drivers are available
- Live GPS tracking
- Full detailed satellite map
- REPORTING! Full reports on drivers delivery times, idle times, route management and much more! Very useful reports!
- Easily identify which invoices and part numbers are with which driver
- Very advanced yet easy and straight forward to use once learned!
Highly recommend Elite EXTRA!
Cons
There is nothing I dislike about Elite EXTRA!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Fast Efficient Delivery System
Reviewed on 2024-04-15
Pros
The tracking and organization is well done, easy to learn and easy to teach.
Cons
The only con is signers for deliveries are stored giving drivers the opportunity to not ask who is signing and just select a previous signer.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Elite review-cps
Reviewed on 2024-04-02
Has been a great relationship between our company and Elite for many years. We have grown along...
Has been a great relationship between our company and Elite for many years. We have grown along with Elite over the years having intertwined our businesses beautifully.
Pros
I like the whole package. Couldn't imagine our company running without this product
Cons
Wish could take and store pics at time of delivery and store with tracking/delivery information like ups/fedex.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
A solid platform with excellent support!
Reviewed on 2024-04-15
Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot...
Very good. The team behind the software is amazing and upbeat, I was on the phone with them a lot when I first started and they helped me to build our recurring and scheduled routes, optimization of routes. I never ran into a tech who was in a bad mood or unwilling to help me. I never felt like they were rushing to get me off the phone and they probably answered the same questions I had over and over and never got mad.
Pros
The customer service team is outstanding!
Easy to dispatch routes. (Once set-up)
Many options to building routes and/or recurring routes.
Software is mostly intuitive.
Cons
Artificing issues with routes and or names of old stops or route names.
No way to build "test routes" offline without creating invoices to manually build the faux route.
- Industry: Automotive
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Game Changer!
Reviewed on 2024-04-02
Overall, our experience with Elite Extra has been overwhelmingly positive. While there are...
Overall, our experience with Elite Extra has been overwhelmingly positive. While there are certainly some challenges and limitations, the benefits far outweigh any drawbacks. The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control.
Pros
Elite Extra has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level.
Cons
While Elite Extra offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great delivery system!
Reviewed on 2024-04-15
Love it. Must have in all my locations, and we use it daily!
Love it. Must have in all my locations, and we use it daily!
Pros
Locating where drivers are in real time.
Cons
Was a lot of information to get use to on one screen.
- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PDX review of Elite Extra application
Reviewed on 2024-04-24
Overall experience is very good. From the ease of use, simplified driver app for drivers and...
Overall experience is very good. From the ease of use, simplified driver app for drivers and responsiveness of support team.
Pros
The support team is extremely responsive to inquiries and the uptime percentage is very good.
Cons
The desktop app will open tab after tab when we are working through an issue and switching between screens. I can end up with 8-10 open tabs when complete.
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy, efficient service
Reviewed on 2024-04-05
Pros
The program is very easy to learn and is a great source for our company. The company is also easy to get ahold with any questions and they get to you very quickly with a solution.
Cons
We havent found any cons yet for this program
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
LOVE ELITE EXTRA
Reviewed on 2024-04-15
I LOVE BEING ABLE TO CHAT WITH THE DRIVERS IF NECESSARY
I LOVE BEING ABLE TO CHAT WITH THE DRIVERS IF NECESSARY
Pros
ABLE TO ADD STOPS TO DELIVERIES EASLY AND TRACK PROGRESS OF DRIVERS
Cons
SOMETIMES THE GPS DOES NOT TRACK OR GETS STUCK IN LIMBO
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Product Easy to Learn and Use
Reviewed on 2024-04-02
Pros
Since implementation we have become more efficient. Set up of routes is fast and easy.
Cons
To be totally honest. We have found no cons.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Just get it!
Reviewed on 2024-04-02
We were told when we were first talking about using elite EXTRA to just get it and I would mirror...
We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.
Pros
Having proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.
Cons
Elite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best delivery management system for auto parts.
Reviewed on 2024-04-22
I love the system and all the upgrades that have come through the years.
I love the system and all the upgrades that have come through the years.
Pros
The fact that it integrated to our management system, the ease of use and real time visual of tour fleet.
Cons
Hope in the near future the product development will provide a request that I have put in for a while, the ability of having to see a different color vehicle icon on the tracking map after a driver is not moving for a given time would help tremendously for our hot shot delivery operation.
- Industry: Chemicals
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Essential Tool
Reviewed on 2024-04-15
Pros
Ease of use, real time tracking, ability to use geo code function when we don't a complete address.
Cons
Having to log back in sometimes when we haven't used the app in a couple of hours.
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Elite extra
Reviewed on 2024-05-03
Great. Customer service is excellent. I have not had a bad experience with them.
Great. Customer service is excellent. I have not had a bad experience with them.
Pros
Mastering all the program has to offer. The customer service is excellent.
Cons
No concerns at this time. Any problems that we have had have been handled quickly.
- Industry: Logistics & Supply Chain
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Elite has Helped scale our business
Reviewed on 2024-04-02
Overall a great tool that has helped scale our business and grow a lot!
Overall a great tool that has helped scale our business and grow a lot!
Pros
It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.
Cons
The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them
- Industry: Transportation/Trucking/Railroad
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
TCI - Foristell
Reviewed on 2024-04-22
Pros
The program allows us to visually organize and route our drivers efficiently. We can see where they are at all times and can easily add additional pickups or reroute them depending on where they are.
Cons
Driver ETAs and total route time can often differ up to an hour difference over the total route.
- Industry: Logistics & Supply Chain
- Company size: 5,001–10,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Elite is great for dispatching
Reviewed on 2024-04-04
Pros
I like the ability to dispatch multiple routes within a short amount of time and the ability to track my drivers to make sure they are making their deliveries on time.
Cons
Overall, the program is great. The only thing I wish for, is for Elite to show the number of products per stop without having to print out a manifest to get a better estimate on how stops can be broken up easier.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The one software anybody doing deliveries should use
Reviewed on 2024-04-19
From start to finish setting up this service was a breeze. Their customer support is always ready...
From start to finish setting up this service was a breeze. Their customer support is always ready to help, and setup was simple with almost no hiccups. It took our team 1 week to get used to the new procedure but they have been in love with it ever since.
Pros
Elite EXTRA is easy to use and provides our drivers with critical information to plan out their day. Our dispatchers also enjoy the ease of use, and how simple it is to change paths on the fly.
Cons
We wish the return system was automatically included in the price we pay each month. Returns included would be great.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Future of the Elite X-tra
Reviewed on 2024-04-22
Pros
The best part of Elite Extra is the simplicity of use. The scaled-down graphics and ease of use make it a great web-based software that even the lowest of computers can use. Couple that with the accurate reading and the easy-to-use Driver application, making it the best software for all Delivery Industries.
Thank you!
Cons
There genuinely isn't much to not like about Elite Extra. Perhaps the reporting side can be filtered out to your business needs for ease in reporting. However when you have a better handle on it. It gets much easier.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
I LOVE ELITE FOR OUR BUSINESS
Reviewed on 2024-04-22
IT'S BEEN A GREAT TOOL FOR OUR COMPANY, AND HELPS US GIVE ACCURATE ETA'S TO US AND OUR CUTOMERS. ...
IT'S BEEN A GREAT TOOL FOR OUR COMPANY, AND HELPS US GIVE ACCURATE ETA'S TO US AND OUR CUTOMERS. LORI MAE DOES A GREAT JOB TOO.
Pros
THE LIST, THE ETA'S, AND DRIVER TRACKING
Cons
I DONT REALLY HAVE ANYTHING BAD TO SAY.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Why I love Elite Extra
Reviewed on 2024-04-19
My overall experience is excellent. it helps me keep up with drivers, parts, returns and customers...
My overall experience is excellent. it helps me keep up with drivers, parts, returns and customers orders. I don not know how we got by without this for so long.
Pros
I think the thing I most love about Elite Extra is that I am able to track orders regardless of the date. I've had numerous customers state that they didn't get parts or that they can't find where we left it. I just pull up the pictures and email it to them as proof.
Cons
I can't think of anything that I do not like about Elite Extra.