Shop-Ware Reviews

Customers love the presentation of pictures and recommended repairs as clean line items with totals. Get ready to increase ARO 50%

I wish there was more color for the user interface and ability to flag recommendations as “customer concern” “safety” and “maintenance”. As well as more in depth visuals for capacity in the workflow area. Like quickTrac shows how many hours are sold but waiting to be produced by individual technicians and the shop as a whole. I understand both of these are in the works.

Shop-ware is still flexible since they are rigid like a RO Writer. They truly work to help their customers have success using the software. They are still young, so features are coming out still and some more abilities are being added. They have a ways to go on tires.

The inspections portion of the software is great. I think this is what attracted is at the start and keeps us happy every day we use it.

Overall they will work with you to get a product you want to use.

Doesn't not work well for tires. You must use Quickbooks and it's hard to "balance" at the end of the day to know you have the correct cash and credit cards.

The way they setup parts is difficult. There is no pricing matrix and parts all link to a main nomenclature. They works well in certain instances, but not well in others. Everything is a give and take. Overall you can work fast within the software.

I love the way we can share the estimates with the customer via email and text. Inspections are easy to set up and are 100% customizable. Right now I’m a new start up and running my shop with the help of my wife. Being able to share with customers gives us 15 minutes to set up our game plan for what’s coming in next. The digital inspections gives the customers more info to make an educated decision and most of the time they have approved repairs before we ever get that call into them in that 15 minute window. Hands down the best program I’ve ever used!

There’s really not much I can say. A lot of the things I disliked about this program have been fixed or upgraded. I would love to see the ability to add more than on canned job to the ticket at a time, and be able to apply payments to accounts receivable for fleet customers easier.

Ease of use. Very easy to teach someone how to use it. GP$/hr quickly available to estimator.

No two way communication with customer
Labor guide is almost always wrong
Cannot see tech total clocked in time on a ticket without opening the clock up on each individual job and manually adding it together.
When building an estimate on the main screen, as opposed to a recommended service on the right, the correct labor times do not follow the job to future tickets. Making the use of “past services” worthless unless you built it on the right under recommended services.
Would love to be able to look up fluid type and quantities within Shop-ware and not have to rely on or transfer Info to another system to find out that info.

-AVG RO increase of 30%-actual and real ROI
-Service Advisor efficiency is second to none with Shop-Ware
-Customers love the transparency

Michigan specific State Invoice requirements

Accessibility for customers and all employees helps keep the flow of the shop moving and everyone informed, very easy, and quick to build estimates.

The aforementioned inability to unlink with WorldPac, causing parts to wrongly "shoot" onto repair orders already linked.
Would also like the ability to end access times to the software for employees after-hours, so they can't access customer information after-hours.

Easy to learn, WIP screen for the whole shop is AMAZING!

Sandboxy at times. Wish it was more A to Z platform so no steps can be missed.

User friendly. Customers enjoy it and feel more in the loop. Easy to post info I research to the techs when they are doing something new.

Inputting the Vin. Does not recognize older cars and in Hawaii, we have a lot of old cars on the road so it gets frustrating having to take the extra steps to manually override the system when it is not accepting a vin that is the vehicle's actual vin.

You should add the function of being able to take a picture of the VIN, license, and odometer and having the software input that into the vehicles profile.

Ease of use and overall integration with our CRM system.

Pricing is a bit high for a small shop and need to examine tiered pricing of subscriptions for smaller v. larger shops

Ease of use from the digital inspection process & building estimates to the text to pay feature & text approval process we love what Shop-Ware offers. The customer support is always fast, friendly and helpful. Very client friendly, ease of use for clients is a plus. One system takes care of what we used to need 2 or 3 systems for.

Lack of ability to add text or symbols to photos, hard to navigate the initial approval process for clients, no texting options, cannot delete duplicated parts, cores being a separate part vs included in the same line.
Estimator hours could be improved by using a better estimator, the hours are off when compared to Alldata.

The comment I hear most from our customers, other than how much they love our service, is how much they love our software. They love the technology. Being able to approve repairs digitally and see the photos and videos.

Inventory management. I need to see where the parts have been used in the past. History of purchases is great, but history of where it went is just as important.

The full integration of functions and the customer's pov and ease of use.

Technician's hour rate (cost of labor) is figured as an average so the analytics are useless or at least incorrect

Easy to write, edit and dispatch repair orders. Love that I can see customers entering repair orders.

Would like for 1 button email/text customers, space for additional contact numbers and be able to text all listed number is desired. When alerts come in I would like them to display on top of all open windows. Would like software that will let you operate on 2 monitors with limited functions on second monitor. When quoting repair parts I would like to be able to enter several parts from same vendor without having to start the process from the beginning for each part. Would like to see more information in vehicle history such as quoted/declined repairs and any service notes.

I love the user functionality of Shop-ware. It is easy to read and see what is happening, as well as easy to use and figure out.

The reporting features aren't the best and that is the one thing that I use the most. I have to export, sort and essentially re-create each report to the use of my needs after it is dumped into an excel file. I have also had to train my co-workers on how they enter part descriptions just so I can find the data I need each month. We've made it work, but not ideal.

Also, really wish there was a better way to track employee purchases!

the software side of things is pretty good and user friendly.

we have had multiple phone meetings with Shopware to implement some needs and ideas. no effort has been made to follow through on these items. that is frustrating