--- description: Detailed reviews on Passportal based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Passportal with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Passportal Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Encryption Software](/directory/472/encryption/software) > [Passportal](/software/119403/solarwinds-passportal) # Passportal Canonical: https://www.getapp.ca/software/119403/solarwinds-passportal Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/119403/solarwinds-passportal?page=2) > N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities > > Verdict: Rated **4.4/5** by 89 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 89 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: N-able ## Commercial Context - **Starting Price**: US$18.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: Contact N-able for pricing information and to request a product demo. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Antigua and Barbuda, Argentina, Australia, Austria, Bahamas, Barbados, Belgium, Brazil, British Virgin Islands, Canada, Costa Rica, Czechia, Denmark, Dominica, Dominican Republic, Estonia, Finland, France, Germany, Greenland and 21 more ## Features - API - Access Certification - Access Control - Access Controls/Permissions - Access Management - Active Directory Integration - Alerts/Notifications - Application Security - Audit Management - Audit Trail - Authentication Software - Biometrics - Collaboration Tools - Compliance Management - Credential Management - Customizable Branding - Documentation Management - Employee Database - For the IT sector - IT Reporting ## Integrations (11 total) - Autotask PSA - ConnectWise Automate - ConnectWise Cybersecurity Management - ConnectWise PSA - Kaseya BMS - Kaseya VSA - Liongard - N-central - N-sight RMM - NinjaOne - ScreenConnect ## Support Options - Email/Help Desk - Phone Support - 24/7 (Live rep) - Chat ## Category - [Encryption Software](https://www.getapp.ca/directory/472/encryption/software) ## Related Categories - [Encryption Software](https://www.getapp.ca/directory/472/encryption/software) - [Identity Management Software](https://www.getapp.ca/directory/675/identity-access-management/software) - [Computer Security Software](https://www.getapp.ca/directory/676/antivirus/software) - [Password Management Software](https://www.getapp.ca/directory/677/password-manager/software) - [Privileged Access Management Software](https://www.getapp.ca/directory/1181/privileged-access-management/software) ## Alternatives 1. [ManageEngine AD360](https://www.getapp.ca/software/2063670/manageengine-ad360) — 4.6/5 (34 reviews) 2. [ManageEngine Password Manager Pro](https://www.getapp.ca/software/2052672/manageengine-password-manager-pro) — 4.3/5 (23 reviews) 3. [Rippling](https://www.getapp.ca/software/112141/rippling) — 4.9/5 (4614 reviews) 4. [Cisco Duo](https://www.getapp.ca/software/105105/duo-security) — 4.7/5 (548 reviews) 5. [Conecta Suite](https://www.getapp.ca/software/2060912/conecta-suite) — 4.9/5 (47 reviews) ## Reviews ### "Better than IT Glue" — 4.0/5 > **Kym** | *September 26, 2019* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: It is very easy to use, the browser plug-ins make password entry a breeze and integration with other tools such as Connectwise Control (ScreenConnect) and TakeControl is fantastic > > **Cons**: Sometimes the Chrome browser plugin will do strange things, but only if you have A LOT of tabs open (I think more of a Chrome issue than PP) > > My documentation for clients is so much easier to access and the runbooks feature gives you a nice readable document to hand over should the need arise. I usually update my runbooks and archive them for those "Just in case" moments. ----- ### "Great Product" — 4.0/5 > **Tim** | *July 25, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The website is very easy to use. The plugins for ScreenConnect and Microsoft Edge work very well and make me and my team more efficient. The password sync with servers has helped a lot with user support. > > **Cons**: The plugin for Firefox doesn't work very well. The app on the iPhone only has access to passwords and none of the documentation. At times the server password sync can be buggy but it is easily fixed with a reinstall of the software. The customization of the documentation is a little lacking but not too bad. > > Using Passportal has enhanced our ability to keep client passwords secure. Since there is documentation as well we are able to keep almost all of our information in Passportal making information more easily accessible. The ability to use Passportal with Screenconnect has been an added bonus as it makes logging into systems much quicker than before. ----- ### "Great Product, Serious Implementation Issues" — 3.0/5 > **Graham** | *July 25, 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The product is solid. Its password management feature puts it ahead of other documentation platforms. But... > > **Cons**: Transitioning from IT Glue has been nearly impossible. I was told we'd be able to export all our data from IT Glue, and import into PassPortal via a basic .zip file, but it wasn't that simple. First, and most importantly, not one password was successfully imported from IT Glue to PP. Zero. The same with documents and articles. So effectively, all of the useful information that can't just be grabbed by integrating with our PSA/RMM tools was not imported. I've been told fixes are coming, but it's been weeks and nothing. I have been manually moving password over using the import template, which generally works, but it is time-consuming and one of the appealing features was the import process. Now I have some passwords for some clients, plus some articles and documents, but nothing consistent. And support has not been particularly helpful. They keep saying fixes are coming and not following up, and ultimately I need some kind of resolution here. I very much hope I can do the bulk import soon because it's been almost two months and I am still using two products. > > It's a good tool, but the configuration is taking way to long ----- ### "Excitement for future features." — 4.0/5 > **Austin** | *July 25, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Passportal makes managing passwords for hundreds of clients simple. If a question arises, phone support is rarely longer than a 15 minute wait. Support staff is always courteous and wanting to help find the answer best suited for the scenario. > > **Cons**: Features could be more fleshed out such as setting default properties for folders, but this is only a temporary issue since we’ve been informe by Passportal that this will someday roll out to customers. > > Working with Passportal has been quite positive. The application is fairly intuitive and theirs always someone willing to help. ----- ### "Good bang for your buck" — 5.0/5 > **Michael** | *August 13, 2019* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Good documentation is key to running a successful MSP and PassPortal allows you to keep good notes for both your team and your clients in a secure manner. It's as comprehensive as their largest competitor, IT Glue, but significantly less and with only a month to month commitment. > > **Cons**: It's still not inexpensive, but it's necessary as you scale and mature your MSP. It's also a major undertaking to get setup, but there are good resources to get you up and running. > > It's a solid product at a fair price. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/119403/solarwinds-passportal?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/119403/solarwinds-passportal) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data