TheWorxHub Reviews

The product is very user friendly. My staff have very little issues when using the software. Support is excellent.

Some of the glitches take awhile to get ironed out but considering how much the software does it runs smooth and they address the glitches if its critical to daily function of the software.

I like that there are features to do big things quickly. Like say you change a staff member you can quickly reassign the tickets with a few clicks. I like that there can be great reports by the software if you put in great information that gets specific by category and subcategory's.

When you screw up making something since its a cloud base it is permanently there. Can be deactivated but there isn't so much a delete and start over button.

The ease of use. How you can give a better detail of the problem you are having when you put in a work order.

The access parts of it need to be separated more. Meaning people who can implement stuff into the program should be able to do so and not see all the admin side of it.

Our facility has utilized the Worxhub program for 10 years or so. I was part of the research team when we began research CMMS programs. What stood out about Worxhub was how robust the program was. The ability to track, manage and produce reports were important to us. In the Long-Term Care environment, our customer base are 65+ folks. They come into our facility with very high expectations. When our staff properly utilize the note functionality on work orders, we are provided with data that we can accurately respond when residents call on. This platform also provides us many tools to measure staff productivity. The program also allows for us to create resident, staff and area reviews and inspections. The program does an outstanding job of providing tools that assist with everyday management.Our facility also utilizes the Housekeeping and Landscaping modules. Housekeeping utilizes the program primarily for staff scheduling. We are able to create weekly schedules with support information for special requests like sheet sizing, product usage, time of day needs, etc. This is vital to our success.

I would say the one thing that continues to be somewhat of challenge is the overall speed of the program. The program with choose a server each day, but traffic on the program can slow down to a point of frustration at times. We are working with the Brightly team to help reduce issues on the client side and have seen improvements.

Easy of use. History at your fingertips. The ability to categorize for more immediate retrieval.

Would like to have more control over the sub categories.

Rent calculation, keep a clear evidence of the tenants. Issuing work orders for repairs. I would like to get more trained in how to use more fixtures like: inventory, accounting, etc.

I didn't have the chance to use all features, but for the work orders, rent calculations its much easier to use them comparing with Yardi software.

This was easy to setup and get implemented. The support from Dude Solutions during & after setup was great. They were always available to assist and were very prompt in addressing any concerns that came up. The canned reports were sufficient for a small hospital like ours. The staff submitting work requests find it to be very intuitive to use. New employees are ready to use the WorxHub with minimal training required. The subscription cost is very reasonable. We evaluated several other CMMS programs and found the WorxHub to be the best bang for our buck.

I wish it had an adhoc report writer function to allow more options in creating reports. It still gives us what we need but more options are always better. Also wish the fields of the work order allowed more customization.

My favorite part of TheWorxHub is the way all asset data starts with a model. You input a manufacturer, model, risk assessment, PM work order template, etc. one time. Then, you can add as many assets to that model as you want, only inputting the data that is unique to that asset. i.e. control number and serial number.

My least favorite part of TheWorxHub is the "long way around" approach you have to take to view past work orders for a particular asset. You either have to run a report, then look up each work order individually so you can see the details; or go through a process of 7 steps. It seems like it would be much easier to add an "Asset" filter when searching work orders.

Software support from [SENSITIVE CONTENT]. He provides excellent guidance through the program and helps us to achieve the results we are looking for.

I like the software no complaints. The software does alot but probably only using about 30% of its capabilities. Would like opportunities for more online learning tips and tricks course so to speak would be of value being offered once or twice a year.