InTime Reviews

I have figured out a few things by trail and error.

I can't edit the request time. I input inform and go back to update fields on the request format but have to remove the form and then create another new request. I would like to edit the field and update so I am only changing a couple of fields instead of sharing with other users.

The integration of all aspects of scheduling has made the timekeeping and reporting much more complete. Having all the information in one place allows for increased transparency and accountability throughout the agency.It can take a while for the developers to address customer requests for new features, but it’s not unreasonable considering the broad range of users.

Since the system is so integrated, it is hard to use some features if your data lies outside of the more commonplace situations.

Ability to customize any schedule. The ability for staff to see their schedules.

Setting the system up took a lot of time and energy. Once the set-up was complete it works great.

The ease of access to work schedules either through desk top, internet, or app has been easy to navigate and a welcome feature for employees / end users. It affords greater control of balancing personal and work life experiences for employee and employer alike.

Slight leavening curve but but their service and implementation experts make that a non-issue.

Intime fits all our scheduling needs. It is extremely easy to manage squad changes, leave requests, and OT requests. Customer support is also top notch.

we did have difficulties attempting to tie in time in with our payroll system, however this is due to the complexities in our PBA contract

Very few applications our Department uses work with ease. This is the exception. The software is tailored (and fully customizable) to meet law enforcement needs. The customer service is top-tier, and the InTime team overall is genuinely a joy to work with.

The backend of the app was a little confusing at first, having walked in with no experience or exposure. Locating instructional resources was also not very obvious at first; our rep quickly helped with this though!

Leave feature to see who is off on any given day, scheduling feature allows employer to look time in advance to who is working and who is not.

The erase feature causes accidental deletions of employees schedules.

InTime is designed for law enforcement scheduling. Being able to see an entire month of scheduling at a glance is huge.At one point, the city forced use to go to another product and it was extremely painful as it was designed for firefighter scheduling. Luckly that system crashed hard, and we immediately moved our department back to InTime. Also, the InTime support team rocks! They have quickly responded and resolved any issue that we have had.

The initial set-up was very time consuming and tedious at times. However, setting up the system that the city forced us to move to at one point was way more difficult and time consuming.

That we were able to rebuild our scheduling software and utilize it for our payroll import as well. This was an accomplishment no one though possible. It is a huge time saver and extremely more accurate than our old process of paper time cards.

There are just a few issues that we find frustrating. Locations and Activities in the mobile app are not collapsible by group. Employees can't chose to post a overtime shift. When someone is awarded a post from another employee, it doesn't remove the original assignment from the first employee. Also that they don't offer a training database that can easily be updated from live data. Compared to what other software companies offer I feel it is a real miss on InTime's part

Great to be able to use on our phone for many features.

Our contract rules do not fit into their programming.

We have constant changes with schedules, shifts, wages and many intricate rules dictated by both union and non union policy. Having vetted and used several other software programs, we find inTime to work the best for all employees. There are fewer complaints and questions regarding PTO, payroll, scheduling and overtime.

We use inTime and it feeds to another software per school policy. It does not integrate perfectly.

InTime has allowed us to remove a lot of the stresses that have been around for years. Being around LE for 30+ years I have used pen/paper, Word tables, and Excel sheets to make schedules. We then had to manually add vacation, PTO, count hours, add PT hours, etc. InTime has taken all those stresses and put them in one software package, added some other bonuses, and produced a great product.

I can honestly say there is nothing that I dislike about InTime.

The ease at processing 400+ employees payroll. Benefit accruals are in real time, which allows employees to look in the future for their balances. Customer Service is the best I've ever seen!

Implementation was probably the worst. It was all done through zoom meetings. I feel I would have benefited having someone in person work with us during the build.

Integration was simple because we came from an excel spreadsheet system. As an admin and scheduler, I find those tasks mostly easy to navigate and very user friendly.

I think the process of filling posts can be a little more user friendly and intuitive. We do a lot at my agency as far as roles and responsibilities and I am constantly getting the dreaded "!" because there was some small thing that was askew but easily explainable. I wish we had more power to disregard an error.

Having our schedule in a digital, trackable format is great. Some supervisors have challenges with using the system. InTime is not very intuitive.

Not very intuitive, hard to tell why you can't terminate/retire an employee. The pop-up message goes away or doesn't show up easily.

We appreciate the accurate and multiple facets of InTime ; such as the scheduling, OT Posting and Paid Duty posting and tracking.

The mandatory time sheet approvals, and no option to opt out of this process.

The scheduling program itself is great! I love that you can customize it to fit your agency needs. The employee web portal is phenomenal! Having the ability for employees to access through their cellphone or home computer is so beneficial. Support staff is great. I appreciate their quick response and easy to follow advice for troubleshooting problems.

Payroll side of things is more complex and difficult. Trying to train everyone on how to manage their schedule so their timesheet is accurate has been difficult. The Daily Roster is temperamental and is limited on how you can customize it. We are trying to determine the best way to show FLSA so we can utilize InTime for payroll.

It is customer friendly. I like the fact that although it is not a "custom" design for our department, InTime has done a great job of tailoring things to make it seem like it was a custom design. I like the app and the way we can post off-duty jobs to have officers put in for the jobs through the app.

There are times when it seems cumbersome and we have to take too many steps to make sure everything is set. Also, our chief wants the daily roster to show many different things and I often have trouble getting the notes to show up on the roster.

Our agency loves this product. Once implemented, it is user friendly and very versatile. We now have the ability to schedule all of our shits on one convenient platform.

There needs to be more functionality for users. Users often comment that they are unable to view their place in the order for time off request and the find list for new assignments.