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246 Reviews
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great bang for the buck!
Reviewed on 2019-05-13
I like getting automated payments from tenants. I also like how they notify the tenant if rent is...
I like getting automated payments from tenants. I also like how they notify the tenant if rent is due, or late.
Pros
Once you get in, the system is easy to track tenants. From their payments, to invoices. I like that.
Cons
Its hard to get the tenant set up for online payments. You have to almost walk them through it and follow up several times.
Response from Avail
Hi Greg,
My name is Robert and I'm one of Avail's Community Managers. I just wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review)!
Many landlords have reached out about offering more resources during the tenant on-boarding process. We've made it so that, during the tenant on-boarding process, many instructional emails are sent; this said we are working to provide further in-app steps to hopefully make things a bit more intuitive for tenants who are just getting started.
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Investment Management Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 8.0 /10
Great software for starting out
Reviewed on 2019-12-06
As a family investing in multi-family properties we're wanting to manage them ourselves but we're...
As a family investing in multi-family properties we're wanting to manage them ourselves but we're also starting from scratch. Avail is a great option for listing, leasing and rent collection, which is a HUGE help. It's not perfect but for the price I think it's the best option right now. I'd recommend for anyone with small portfolios or just starting out.
Pros
The software is great about streamlining processes. It takes something like listing the property, which could take hours to post to individual sites like Zillow, Apartments.com etc, and lets you post in a matter or minutes.
Cons
The software can sometimes feel like a hammer when you need a scalpel. When you post your listings the software will scrub out anything that looks like contact information. I assume this is because they want all the communication captive in the system. This is in theory but it forces us to use clunky lines of communication while simultaneously trying to make a first impression with prospective tenants. There are enough examples of how that manifests itself that my newest tenant just moved in and isn't exactly thrilled when I tell her we have use Avail for certain operations.
Alternatives Considered
QuickBooks Desktop Enterprise, Property Manager Cloud, Buildium and SimplifyEmResponse from Avail
Hi Christopher,
Robert here I'm a Community Manager with Avail. On behalf of the team, I just wanted to say thank you so much for the thoughtful feedback! We really do appreciate hearing from valued product users like yourself.
Furthermore, I did want to also sincerely apologize for any issues that you might be running into in terms of the platform not being as fluid as you'd have hoped/being clunky. We always strive to provide users with the as excellent of an experience as possible, and it sounds like this was not the case in your instance. We're making a lot of exciting changes, but in order to keep us humble and make sure we're moving the product in the right direction, I'd love to learn a little bit more about what you think we could improve.
My email is [email protected]. Please feel free to email me at your earliest convenience. All feedback is greatly appreciated and goes a long way! Thank you so much again.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 0.0 /10
Too many basic tech 101 errors not caught and explained to users. just generic error messages.
Reviewed on 2021-07-26
See Cons.
Stress imposed and the need to share extremely sensitive documents by email to get...
See Cons.
Stress imposed and the need to share extremely sensitive documents by email to get around the system and multiple phone calls for each application and to each party is an extremely poor experience, Lost opportunities, and put our personal information at risk, all with zero outcome and benefit.
Pros
ez to launch. that is it.
wish I could say more the review requires more letters so am just typing more.
Cons
1) poor attention to catching user errors and explaining the problem to fix so user can proceed.
2) lack of awareness of use cases that real life users experience. Seems you cant live at same address 2x in past, cant own an address other than your current address. cant have prior rent be 0 (at least give a warning for that, (ie if you owned it).. and anyone without a credit rating will get stuck with a mysterious error and no explanation (which mean no foreign people can apply, which is some regions is an illegal restriction to impose.. but this software is by lack of function imposing it)
3) API (Application connection) hand of from Avail to Transunion is horrible.. sometimes TU get some info, no info, all info.. whatever the case.. the user gets no feedback.. Software that guarantees phones 4+ phone calls to 3 different parties Landloard, Software, Credit Check Company... is NOT a software Solution,, it is a Problem.
4) UI/UX lacking basic feedback.. can I save. can I come back. how do I go forward, did that work... Im stuck, now what...
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing site for landlords
Reviewed on 2022-06-27
Love it.it is free and gives my listing more exposure
Love it.it is free and gives my listing more exposure
Pros
Free to use.auto populates 12 other sites, so get more leads as landlord. One stop shop does credit and eviction report.
Cons
Hiding the apt number, so people don't knock on an occupied property
Response from Avail
Hi Tamara, thank you so much for putting time into this honest review. We genuinely appreciate your feedback and are happy that Avail has been able to help with making your rental property management process easier. We've also gotten this point of feedback before about being able to hide the apartment number, though listing syndication to partner sites makes it so that the exact address has to be provided. That said, it is a fair point to make and I will be sure to provide this point of feedback to the team to keep it in mind for future considerations. Thank you so much and please let me know if there's anything else we can assist with. Kind regards, Robert B. - Community Manager @ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Keeps your home rentals organized
Reviewed on 2019-11-05
Pros
The following are not in any order of importance. (They are all important>)
* Lease signing (paperless)
* Can customize your lease using state specific template
* Avail reminds tenants when rent is due. My rent is paid on time by my tenants and I dont have to do anything.
* Tenants pay rent using ACH transactions
* Listing your available rentals is easy
* Prospective tenants complet rental application on line (no work for me to input data)
* Tenants pay for background / credit check (I don't have to collect money or do anything) and then Avail sends me the applications
* Avail reminds me 60 days before lease expires (I don't have to remember anything)
* Maintenance portal for tenants to place maintenance requests
* Avail provides a simple to set up marketing website for my properties
Cons
The state specific lease for my state (Florida) was pretty basic and had some typos. I have spent a lot of time improving the lease for my requirements. But it is easy to edit and make changes. Once you do your first lease, you can clone it for your other properties.
Response from Avail
Hi Eric,
Thank you so much for the glowing review. I can't begin to thank you enough! For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should.
Feedback like yours makes it possible for us to make the necessary improvements; my email is [email protected]; in addition to some simple lease fixes, please feel free to let me know any other constructive feedback you might have so we can make that feature stronger.
Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
I really like Avail, and it's improving
Reviewed on 2019-05-10
I have rented property for two years, starting with one and now have four properties. Avail has...
I have rented property for two years, starting with one and now have four properties. Avail has worked as sort of a rental guide for me. From listing, to lease, to collecting payments, Avail has helped me run the flow of being a property owner/manager. I feel like I look more professional to tenants and it keeps me at an arms length on the day to day issues.
Pros
I like:
Support: open a support ticket and they respond within a couple of hours AND solve the problem.
The notifications it gives tenants when rent is due and when they're late.
The ACH payment system
The listing tool to list my rental on numerous sites with only entering the information once.
Cons
-The lease tool can be a little clunky.
-Lease renewals are a bit difficult to figure out.
-A tenant moving to a new unit I manage with a new lease was hard to set up or figure out.
Response from Avail
Hi!!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and that can lead to a not so great experience. For this I do sincerely apologize. We are working on several lease updates and other bug fixes. I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use software for new landlords
Reviewed on 2018-07-28
Easy collections management, automatic payments and lease renewals.
Easy collections management, automatic payments and lease renewals.
Pros
Although Rentalutions offers a ton of functionality, I like how easy it is to setup a payment schedule. Cash flow is important as a Landlord, and Rentalutions will send tenants reminders about payments if not made before a certain date. The landlords also get notifications when payments are made and notified regarding the date of deposit in their account.
Cons
I wish there was a way to trim down the functionality. The new UI is slick, but I really only use about 25% of this product. I find that the screens are a little crowded now.
Response from Avail
Hi! Robert here; I'm one of Avail's Community Managers. Thank you so much for the thoughtful feedback included within your review. Believe me when I say that this is something we definitely take to heart as we try to improve our product and provide an experience that users will grow to love for years to come.
As for the UI feeling a bit crowded, I do sincerely apologize for that. We're currently working on a few product automations and updates so to make the on-boarding process even more intuitive.
Reviews like yours are central to exploring how we can make things better. If you have any questions or need help within your account, let me know. My email is [email protected], and I'm here as a resource for you.
Kindly,
Robert Bates
Community Manager
@ avail.co
- Industry: Real Estate
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great value
Reviewed on 2019-05-07
It’s simplified and sped up the leasing process. Helps with putting together a contract easily and...
It’s simplified and sped up the leasing process. Helps with putting together a contract easily and making minor modifications where appropriate.
Love the automated emails and reminders but also the flexibility and control over the emails
Pros
Ease of use
Digitize the experience for landlord and renter
Cons
Just a few minor things - changing name on contract in middle of lease. Sort of like a contract adjustment but not a deal breaker.
Response from Avail
Hi Nathan! Thank you so much for the thoughtful feedback. Believe me when I say that your feedback is something we take to heart as we try to improve our product and provide an experience that users will love for years to come. Many DIY landlords join Avail for the very reasons you mentioned, and as we continue to add more tools to the platform, reviews like yours play a central part to exploring how we can make things better. I'll also inquire with my tech team about adjusting the lessor/lessee contact information (typically this isn't something the system allows since it is a legally binding agreement - so we definitely will need to look into this). That said if you have any questions or need help within your account never hesitate to reach out to us; we're here as a resource for you!! :) - Kindly, Robert B. - Community Manager @ Avail
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Avail for property management
Reviewed on 2022-12-03
Overall experience has been good.
Overall experience has been good.
Pros
Easy to use. Has a free option. You can change the standard lease to add in your own terms.
Cons
Charges for auto debit of rent. When renewal came up the deposit language was not clear it was a renewal.
Response from Avail
Hi Wayne! Thanks for taking the time to write your review. We love hearing feedback from our users, and we are glad to hear that you've found our software easy to use.
In regards to your comment about the lack of clarity around the renewal experience deposit language -- we strive to offer clear communications about our features and platform. If you're interested in sharing, we'd love to hear more about your experience so we can work to improve these communications. You can send us a direct message or call us at (312) 292-9347 to chat with our customer care team.
Thanks again for your time, and for being an Avail user! -Brittany M.
- Industry: Financial Services Software
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 2019-11-05
Pros
It’s got a ton of options and the cost is extremely competitive. Very intuitive.
Cons
Don’t want to pay for services as an individual user.
Response from Avail
Thank you so much for the thoughtful feedback. We built our platform so the process of renting could become super easy, especially for property owners who have decided to self-manage their portfolio.
Again, I can't thank you enough for your glowing recommendation and should you ever have any questions or need additional help, please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent apartment management system for sole proprietors
Reviewed on 2021-11-05
Avail has an increasingly good customer service team for us as owners/managers and for tenants...
Avail has an increasingly good customer service team for us as owners/managers and for tenants alike. We regularly offer suggestions to Avail for improvement and believe they take our suggestions into consideration.
Pros
The cost is affordable. We can use and adapt Avail's model lease to create excellent, personalized leases and rules and regulations. Most importantly, Avail provides lease language specific to our state. We were able to set up the structure for managing our 20 apartments in a reasonable amount of time. When we ran into a glitch, we simply called Avail and they walked us through. We use Avail for advertising apartments, leases, and for receiving and tracking security deposits and rental payments.
Cons
It would be very helpful if Avail offered an accounting process that easily integrated with QuickBooks. It isn't easy to download and provide easily understandable payment records each month. Thus we create our own spreadsheet that we provide to our accountant. We have recommended that Avail offer a limited access option for our accountant to view payments for security deposits and rent, and hope this happens soon.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Simplified, easy to use
Reviewed on 2019-11-05
great tech support and made being a landlord easier. Just requires some polishing. Refer to the...
great tech support and made being a landlord easier. Just requires some polishing. Refer to the cons area.
Pros
-listing is simplified
-personal marketing page to quick link places not on listing
-leasing is simplified
-online payments
Cons
-needs to be able to break down to individual room rentals. I rent rooms to students in my home, and it splits it up as an apartment or some weird format. When it goes to online listing, it doesn't matchup correctly and people believe its the whole house for rent.
-listing syntax needs to be worked out. seems like what we input in avail doesn't always translate correctly to zillow or zumper listings.
Response from Avail
Hi Quoc!
Thank you for taking the time to write such a detailed review of Avail. I can't begin to thank you enough. Feedback like yours makes it possible for us to make the necessary improvements so we can provide nothing less than a top-notch experience.
My email is [email protected]; just to clarify, our platform is designed for property owners with standard rentals rather than individual rooms for rent (many of the partner sites have restrictions on listing rooms for rent as well). Still, we want to be sure to provide a balanced experience for landlords across the spectrum and your feedback is very valuable to us.
Again, I can't thank you enough for your glowing recommendation and would love to learn more. My email is [email protected] -- feel free to email me with any further feedback you might have. On behalf of my team, thank you so so much for choosing Avail!
Robert B.,
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great software for property management
Reviewed on 2019-06-27
I've been able to easily manage my out of state properties with the help and ease of Avail. The...
I've been able to easily manage my out of state properties with the help and ease of Avail. The maintenance communication layout has allowed me to better track and manage maintenance requests and their associated costs. Additionally it's offered a great platform for managing an e-signed lease agreement.
Pros
Avail is perfect for small property management teams with the ease of marketing your rental through their site, reviewing applications and general tenant screening, creating a lease agreement and tenant maintenance requests. All of these features are easy to use and the overall lay out of the site is user friendly and well displayed.
Cons
The only con I run into with this software is that the automated emails that go out to applicants and tenants do not include an option to cc or bcc the landlord.
Response from Avail
Hi Jacqueline,
Robert here I'm one of our resident Community Managers and I first just wanted to say thank you so much for the thoughtful review. Reviews like yours mean a lot to us; it helps landlords all over the country who are looking for a new rental business solution to find us.
As you noted, we are meant for small DIY landlords (and their teams) and we've tried to think through developing and delivering tools that our core userbase would most appreciate.
I did just want to clarify that from directly within your account you're able to access those email settings. This allows you to receive those same notifications that your tenants are CC'd on (you can also change this from directly via the payments page as well).
Again, I can't begin to thank you enough! In the meantime, if you need anything else please let me know. More than happy to be a resource for you when we can!
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great enabler
Reviewed on 2019-11-05
Is was one of the very first adaptors it enabled me to expand my business beyond what I could have...
Is was one of the very first adaptors it enabled me to expand my business beyond what I could have without it
Pros
Designed with small business rental property owners in mind, full cycle management from advertising and listing to deposit rent and submit service requests
Cons
Lack of mobile app, but the internet application is mobile friendly
Response from Avail
Thank you so much for the 5-star review, Amgad! We definitely want to make the rental process easier for landlords and tenants. Our co-founders set out with the goal of making this process easier, so to hear that type of feedback in a review like yours really does make it all worth it.
As for a mobile app, that is definitely on our product roadmap. In the meantime, our website is optimized for mobile device usage so your tenants can easily access it from their mobile device's web browser. Again, I can't begin to thank you enough for the kind words!
If there's anything we can help out with, please feel free to reach out!
Best,
Robert B.
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
One Stop for all of Your Real Estate Needs
Reviewed on 2019-12-06
Pros
Working with our tenants has never been easier! Avail makes communication simple
Cons
The options for advertising vacant listings could be improved upon but not bad overall
Response from Avail
Thank you so much for the honest review, John!! Believe me when I say this is the type of feedback that really helps us to improve the platform. Personally, I am super thrilled to have you as a part of the Avail community and if there's anything I can do to help provide a better experience, please feel free to reach out directly ([email protected]) -- if you have any additional feedback about our listing feature, I'd be more than happy to share that with my product team.
If you need anything else, please feel free to reach out to us and thanks so much again for choosing Avail. - Robert B., Community Manager at Avail.co
- Industry: Insurance Software
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great rental mgnt software
Reviewed on 2019-12-06
Easy to buy, set up and use. 8 out of 10.
Easy to buy, set up and use. 8 out of 10.
Pros
Simple to set up
Great lease set up and legal advise.
Easy for tenants to pay their rent.
Cons
No repair person setup for tenants to call when repairs are needed.
Response from Avail
Hi Mike,
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, thank you so much for leaving such a thorough review of our product.
We are making a lot of changes to the platform (all exciting updates that members have asked for), and a review like yours really helps our team to move the product in the right direction.
I've personally made note of the issue of adding a contractor/repair person; typically this individual's contact info would be added from the account settings page. Still, I understand that it could be a little bit more straightforward, and I do deeply apologize for any confusion! Please feel free to send this along with any other constructive feedback over to me ([email protected]). I'll definitely get this over to my Product team.
Thanks again and keep in mind that we're always here as a resource for you! :)
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Property management made easier
Reviewed on 2019-11-05
I love the product
I love the product
Pros
Easy to receive payments and track all payments
Cons
Apartment pay twice same. Andress but pay twice a
Response from Avail
Marcus,
Thank you so much for the thoughtful feedback. I can honestly say that on behalf of the entire Avail team, we truly are lucky to have you as a member of the Avail community. We built our platform so the process of renting could be super easy, especially for property owners who have decided to self-manage their REI portfolio.
In regards to any difficulties you may have experienced when using our platform, I'd love to learn more about what we could be doing better. This is the type of feedback that will help us to remain competitive and will enable us to provide a better all-around experience for our customers.
Again, I can't thank you enough for your glowing recommendation and feel free to reach ou with additional feedback. My email is [email protected]. Please know that we are here as a resource for you. On behalf of my team, thank you so so much for choosing Avail!
Best
Robert B.,
Community Manager
@ Avail.co
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great
Reviewed on 2019-05-07
Pros
I like the customer services response with any questions .
Ease of use .
Cons
If you can add accounting software along with it and provide direct schedule E form for reporting.
If Rent ACH transfer time come down.
Response from Avail
Hi Vikram!
Robert here? I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you so so much for being a valued Avail user (and thank you for the honest review)!
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for); and while I know that additional accounting features are on our product roadmap, I don't have an exact date on the release of those features as of yet. That said I do sincerely apologize for the delay.
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Exactly what I needed for Property Management
Reviewed on 2019-12-06
This is perfect for what I need for my small business. I just wanted a program that was easy to...
This is perfect for what I need for my small business. I just wanted a program that was easy to work with, my tenets could set up their accounts for payments, and I could easily watch the accounts. I also like the ease of access for all my houses or just one house, and how I can keep my contracts, repair requests, and payment online. This was perfect for everything I needed in my company.
Pros
I love how easy the program is to use, the direct deposit option, and how its customizable for what I need. I can change lease prices per month, I can see if a payment is declined easily, and I can quickly check all my houses.
Cons
When I needed to change the rent price I had to cancel the whole thing and put in a new 'lease'. Once its set up for tenets changing items in bulk is not easy .
Response from Avail
Hi Jen,
Thank you so much for the thorough feedback. For many landlords out there who have a lot of questions and might be hesitating to join Avail, feedback like yours makes it clear why they should. I've personally noted the rent-price change issue and have also relayed that to my team.
Again, I can't thank you enough for your glowing recommendation. On behalf of my team, thank you so so much for choosing Avail!
Best,
Robert B.,
Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great For New or Inexperienced Landlords
Reviewed on 2021-09-29
Avail has given me added confidence as a landlord and made it possible for me to keep my landlord-te...
Avail has given me added confidence as a landlord and made it possible for me to keep my landlord-tenant relationships professional.
Pros
The Avail software provides legal documents that you can edit and customize. It also walks renters through the steps to pay online. You can track expenses by unit, and BEST OF ALL… when you have a vacant unit there is no added charge to upload your photos and advertise it on all of the standard rental sites. The software lets you accept online applications and schedule showings to find your new tenant.
Cons
I would like to be able to use the Avail lease with tenants who do not use the internet. At present the system doesn’t allow that, so I have had to download other software to convert the Avail lease to word and edit it, then upload a scanned copy after signatures are added. It would be nice if there was a way to just do my editing online in the Avail software and print it as an “Externally Signed Lease”.
- Industry: Real Estate
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Tech issues - needs work
Reviewed on 2019-11-05
Pros
I like the idea of it. Everything in one place. Listing, applications, communication management, payments.
Cons
I consistently have tech issues with it. Whether the program automatically archives an application that I haven’t reviewed or emails tenants when I elected to not have automatic emails sent to them. Support needs to respond faster as well.
Response from Avail
Hi Jade,
Robert here I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. Furthermore, I wanted to apologize for any difficulty you've experienced using your account.
As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can definitely cause some confusion, and can lead to a not so great experience.
I'd love to hear more about the tech issues you're experiencing (both the archiving of the applications and the tenant emails being sent), and most importantly, would love to know what you'd like to see changed so that Avail can become a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled.
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Utilities
- Company size: Self Employed
- Used Monthly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great for rental properties
Reviewed on 2019-05-08
Pros
I like that it is affordable and makes it easy for tenants to pay online. Most rental properties I am aware of are difficult for communication and you need to mail a check or drop it off. It's also great for creating and signing leases without having to worry about meeting or mailing paperwork back and forth.
Cons
The interface seems a little cluttered, but that could simply be because I don't use all of the functionality. I do "x" out of some recommendations and such that seem to always come back.
Response from Avail
Hi Joe!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user (and thank you so much for the honest review).
As you may know, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience. For this I do sincerely apologize. We are working on 'decluttering some of the user dashboard to make it a bit more intuitive - more on that to come). I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled!
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly,
Robert B.
Community Manager
@ Avail.co
- Industry: Information Technology & Services
- Company size: Self Employed
- Used for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 5.0 /10
glitch with website
Reviewed on 2019-05-01
Pros
Autopay.
Cons
The last two times I have updated my payment method for Autopay, it did not save. Please fix.
Response from Avail
Hi Lori!
Robert here. I'm one of Avail's Community Managers, and I wanted to follow-up to say thank you for being a valued Avail user. I want to take this time to apologize to you for the experience that you reported.
As you've noted, we are making a lot of changes to the platform (all exciting updates that members have asked for), but with those changes, we realize that it can take time to iron out all of the glitches and can lead to a not so great experience.
I'd love to hear more about what you'd like to see changed, and what we can do to make Avail a product you'd recommend to others. Please email me ([email protected]), and we can get a follow-up call scheduled.
Thank you so much for the honest review and keep in mind that we're here as a resource for you.
Kindly, ?
Robert B.
?Community Manager
@ Avail.co
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Excellent
Reviewed on 2021-12-30
Very helpful
Very helpful
Pros
The website is very easy to work with, it’s doing 80 % of my work. The website works with another rentals websites and it’s posting al my rentals everywhere by it self.
Cons
Everything works perfectly, I don’t want to change anything there
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
level of confidence
Reviewed on 2021-05-15
greater level of efficiency , I have put more time back in my day !!!
greater level of efficiency , I have put more time back in my day !!!
Pros
flexibility of features, ie toggle switches best suited for my biz. auto direct pay, reports , on line apps
mountainous portal , great response time !!!
Cons
would love to see the back end accounting integrated into the front end , this way I can only use one system as now i utilize Q books for accounting .
