ServiceWorks Reviews

Pros

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Cons

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

Pros

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

Cons

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

Pros

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.

Cons

Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem

Pros

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

Cons

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Pros

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

Cons

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

Pros

3 Things:
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.

Cons

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

Pros

I liked the Ease of use and decent reports.

Cons

I did not like the difficulty I had in ensuring all members had access to the network.

Pros

Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.

Cons

Con: A little bit more expensive then some products

Pros

Fantastic software easy to use grows with us as we grow I love that it intergrades with our business so seamlessly. Customer service pro [SENSITIVE CONTENT HIDDEN] is helpful, friendly, and patient. She is amazingly easy to contact and is so helpful with any struggle we have had.

Cons

Still learning everything but so far there is nothing that I require that isn't provided.

Pros

Very good integration with QuickBooks, Marcone easy to navigate and setup.

Cons

had to take extra steps to accomplish inventory, search multiple places for inventory

Pros

I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

Cons

For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included.

Pros

I enjoyed the layout of this software the most. It was very easy for me to understand and keep track of everything for my business. Keeping track of it all helped me save and raise my profit margin.

Cons

I like Least of all that it’s a cloud based software program. I think having another option would be good

Pros

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

Cons

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.