ServiceWorks Reviews

The mobile app fit our needs very well. The point of sale portion works for our retail business. The scheduling and dispatch are perfect for us.

The instructional videos were good but I wish there were more to choose from.

The scheduling and ease of information gathering. The way it is setup we can easily navigate and find what our client wanted and we are now able to customise even more their experiences with us. It has removed a lot of non value added activities that we had to do manually. We have the opportunity to look for cost overruns and how efficient we are as a company every day and at any time we have access to progress reports.

The initial configuration is rather easy but being in Quebec, Canada has made some issues difficult for us in setting up taxes and linking up quick books. Otherwise the CRM, Dispatch, job creating software ticks all the boxes for us.

The software is inexpensive. The features they proclaim to have are great, but many of them do not work as advertised if at all.

There are constant major changes that are not communicated. Repeat failiures within the software are almost a weekly event. It is to the point where we joke around about betting what is going to fail next. We have had issues with everything you can think of from ordering/checking in parts, submitting claims, sending notifications, routing, scheduling, accounts receivable, reports made, etc. You name it and it either is still not working or has broken multiple times in the last few months. Most recently was today when customers were getting notifications if the schedule date was changed on their ticket. It was the notification to let them know parts were in. Also today was the system automatically changing the status of tickets with backorder parts received to a status that isn't usable. These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again. Their customer service is non existent. Easy way to tell is to try calling the number yourself. I'm convinced it is set to just go to voicemail automatically, and don't expect a call back. The only live person ever available was the sales rep who first set us up. He was great but has now left the company and I expect many users will do the same.

Offers a lot of options and makes everything really easy for the office and techs both.

It has occasional bugs that make it impossible to work but it's rare and the customer service is great about fixing it!

I like the population auto fills. The search ability is a key factor in running our business. We ran a business in Arizona with twenty-five employee's and keep tracking of what was going on was our biggest hurdle. I tried a lot of other software for this purpose (several costing 5 times the cost of sw) without the power of service works.

Just like learning any new software there are some frustrations along the way. There are a few bugs in the system that haven't been ironed out yet, for example; sometimes I will but in place holder information like the phone number if I don't know it. I will enter all fours or something with the intent to go back and enter the number when I get it. SW uses the ph number for the customer number. I doesn't allow you you to edit the customer number, oh it has the edit icon and you can delete it, but it won't allow you you to enter anything. By the way the work around for this one is copy and paste.

There are many wonderful features but the feature we utilize the most is the dispatch. Being able to dispatch a call by location of the tech allows us to start the day knowing how the week is setting up.

I am having a few issues learning all the features some are a bit redundant but we have to devote the time to learning to use the features making it a priority

The customer service representative was very knowledgeable and helpful, and also very sympathetic/apologetic regarding the constant bugs I kept having to deal with. He did a lot of work to keep bringing these problems to the developers' attention.

It is the buggiest software I have ever experienced, and I can't believe it is "ready" for public use. In fact, reps indicated several times that I was their guinea pig (for no pay) in helping identify all of their bugs. Almost every day, either the schedule wouldn't work, the dispatch wouldn't dispatch, the emails wouldn't email, the whole program wouldn't work, job times got changed to 3 am, etc. etc. Usually it was the employee app that didn't work. Many of my employees gave up on the app and refused to try it ever again. Additionally, it is EXTREMELY hard to figure out how to use. Whatever you think is how you should use it is DEFINITELY not how to use it, as you will screw something up.

I like all features to this software and im still learning on it as well. I like how it combines parts with my parts distributor

the app could be a little bit more user friendly but im getting use to it. I do find it clitchy here and there but I call my guy Will and he gets it taken care of.

The thing I like most about this software is that we can use it on multiple devices.

The thing I like least about this software is how there is no instruction manual. There are many things about this program that make our daily use difficult. Since our switch, the same serial numbers have gone to multiple customers - which is a huge problem. Also since our switch, our accounts receivable has been off.. statements don't print for people that owe. The accounts receivable is also listed by first name, last name - and it would be a whole lot easier to go through if it were last name, first name. Our inventory also got messed up with the switch over, so we had to go through all of that again. It just has caused us a lot more work and we have to be extra aware of billing and serial numbers now. It would be very helpful to have an instruction manual or something to go off of.

The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great. This doesn't exist in any of the other pest control software that I am aware of.

Because we are one of the first in our state, a lot of thinking had to go into getting the system to do what we needed it to do in order to comply with state regulations. But the software is so flexible it is really not a problem

MORE ACCSESSIBLE FROM REMOTE LOCATIONS. WE HAVE ONLY BEEN ON BOARD FOR A COUPLE OF WEEKS SO DONT LIKE IT YET, FRUSTRATING LEARNING A NEW PROGRAM.

OLD SYSTEM WAS SWIFT LINK WHICH SEEMED LOW TECH COMPARED TO THIS NEW SYTEM. MANY STEPS HAVE BEEN ADDED TO ACCOMPLISH THE SAME TASK OF SCHEDULING AND INVOICING OUR APPLIANCE SERV CALLS, AND NEW APPLIANCE AND PARTS COUNTER ORDERS. THE LOGIC AND FLOW OF THE PROFRAM IS NOT FLOWING AND INTUITIVE AS I WOULD LIKE, IE... HAVE TO HIT SAVE SO MANY TIMES ON A SVC CALL TICKET OR YOU WILL LOSE INFORMATION, WHY CANT IT SAVE FROM ONE KEY STROKE?

The most important item was the ability to use GPS to plot the routes for the service techs as well as to see where they were at real time.

ServiceWorks has done a fine job with the mobile option capability. Continue to develop this aspect of the offering.

3 Things:
1) When issues arise I am able to obtain help within a short amount of time.
2) The program is VERY user friendly.
3)Compared to the previous software, this program is much easier to navigate.

Currently, there are still a few glitches to work out. However, I am seeing progress daily to implement corrective action. Serviceworks is a new program and I think a few bugs are to be expected.

I liked the Ease of use and decent reports.

I did not like the difficulty I had in ensuring all members had access to the network.

You can go into the service ticket to make changes.

You have to hit the "OK" for each section to save. It would be faster to be able to hit the "Enter"

We like the ease of booking, scheduling and dispatching service calls.

Configuring wasn't as difficult as we expected but did take some time to get where we wanted. Team was super responsive though and I have no complaints.

Pros: easy to learn, Easy drag and drop scheduling, customer service is great, the customization is amazing.

Con: A little bit more expensive then some products

I have looked at many other field management software. But Service Works is the best. It has all the key features and more to operate a business smoothly. This is easy to use for non hi tech professionals. It is integrated with Service Power, Service Bench, Quickbook and Shopify. The warranty/claim submission is a very smooth process where many hours of time has been saved.

For retail industry they do not offer any gift card management yet. That would be one thing I would suggest to be included.

I enjoyed the layout of this software the most. It was very easy for me to understand and keep track of everything for my business. Keeping track of it all helped me save and raise my profit margin.

I like Least of all that it’s a cloud based software program. I think having another option would be good

Fantastic software easy to use grows with us as we grow I love that it intergrades with our business so seamlessly. Customer service pro [SENSITIVE CONTENT HIDDEN] is helpful, friendly, and patient. She is amazingly easy to contact and is so helpful with any struggle we have had.

Still learning everything but so far there is nothing that I require that isn't provided.

Very good integration with QuickBooks, Marcone easy to navigate and setup.

had to take extra steps to accomplish inventory, search multiple places for inventory

The possibilities of what the software could do. We like the service tracking but lots not working.

The amount of glitches we had to deal with and the amount of issues still unresolved major part of program broken and still no fix.

We are still in the process of getting it up and running.

Trying to integrate our existing software

IT HAS HOPE OF BEING GREAT IF IT WOULD ONLY WORK LIKE IT SHOULD

CONSTANTLY CRASHING, TECHS IN THE FIELD WITH ANDROID DEVICES HAVE NOT SUCCESSFULLY FUNCTIONED SINCE DAY 1, POOR COMMUNICATION FROM SUPPORT, NO RESOLUTION FROM SUPPORT ON THE SEVERAL ISSUES WE HAVE WITH THE APP FUNCTION.