Track-POD Reviews

Track-POD

4.6 (123)
Single-dashboard solution to last-mile logistics challenges.

Overall rating

4.6 /5
(123)
Value for Money
4.4/5
Features
4.4/5
Ease of Use
4.5/5
Customer Support Software
4.4/5

97%
recommended this app
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123 Reviews

Lucas
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Trackpod

Reviewed on 2021-09-16

Very good software for logistics

Very good software for logistics

Pros

The integrarion api ita simple to use and reduce time and cost

Cons

The photo taking limiter and that they removed the live tracking in the advance version

Response from Track-POD

Thanks for sharing your feedback, Lucas! We'll keep improving Track-POD to match more of our customers' needs.

Cherry
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

highly recommend

Reviewed on 2022-09-14

Pros

The features are amazing and have great scope to offer more info for the customer as my business expands. It is affordable enough so I can afford the product as a starting out business and I have upgraded to the higher version to unlock more features I love it so much. My customers rave about its accuracy on van tracking and they love the info they receive. The support desk are always happy to help

Cons

I would like them to develop their relationship with Zapier/Shopify integrations a bit more

Response from Track-POD

Hi Cherry, thanks for leaving a review, we're proud to power your growing business!

Josh
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Track POD Review

Reviewed on 2022-08-31

Pros

Clear PODs that can be sent directly to customers.

Cons

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

Gary
Overall rating
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 10.0 /10

POD Configuration

Reviewed on 2022-01-07

good so far, still in testing phase

good so far, still in testing phase

Pros

easier to use than previous solution to use and navigate

Cons

restricted, to driver qty, unable to cater for replacement drivers when original on holiday

Response from Track-POD

Hi Gary,
Thanks for sharing your positive experience with the implementation!

Ahmed
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Great product. Terrible customer service

Reviewed on 2020-05-12

Negative. I truly think you need to listen to your customers more and not just focus on the money.

Negative. I truly think you need to listen to your customers more and not just focus on the money.

Pros

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

Cons

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

Mgcini Norman
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Track-POD Review

Reviewed on 2021-07-09

The excellent features provided to logistic businesses. I suggest all new courier corporations to...

The excellent features provided to logistic businesses. I suggest all new courier corporations to apply Track-POD. Being capable to check deliveries being dropped off and that they are able to signal and take an picture that is right customer support , growth our client satisfaction and engagement. Greater, person friendly and smooth to use for drivers.

Pros

Driver is tracked through GPS and notifications are computerized. Auto routing, Customisable POD. Drag and drop. The capacity to speedy create and optimise routes .The Dashboard design is simple to use and extremely useful. Addresses and item records stores and auto populates automatically. Easy to use, intuitive studying. Easy to setup. Real time statistics .And very consumer pleasant.

Cons

You can not edit . Finding cope with every so often inaccurate, particularly in rural regions. Battery drain at the phones became the most important concern, however adequate if plugged and charging inside the car .Not capable of trade the phone quantity for text monitoring updates.

Response from Track-POD

Dear Mgcini Norman,

Thank you very much for such a detailed review. We will continue to improve and optimize our apps.

Raimondas
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Track-POD solution lifted us to next level of delivery process management

Reviewed on 2022-09-06

We have centralized route planning function and standardized transport management functions in the...

We have centralized route planning function and standardized transport management functions in the company

Pros

Route planning automation, delivery process traceability and electronic POD, which allowed us to introduce paperless process!

Cons

Customized report for clients via WEB application

Response from Track-POD

Hi Raimondas,
Thank you for sharing your experience with Track-POD, we're proud to support your transition to a paperless process.

Verified Reviewer
Overall rating
  • Industry: Chemicals
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 7.0 /10

Good but not Perfect

Reviewed on 2019-07-03

Pretty handy app. POD functions are excellent. Web app is a little clunky to use. Also we still had...

Pretty handy app. POD functions are excellent. Web app is a little clunky to use. Also we still had to buy a seperate app for route tracking.

Pros

Auto routing. Customisable POD. Drag and drop.

Cons

advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries

Have to add a fake job to start and finish to close the route loop and estimate return time.

Response from Track-POD

Thanks for your feedback. We are constantly working to improve our route planning tool to provide an easy-to-use solution with excellent user experience interfaces. The updates will be coming soon.

6 August 2019 - We are glad to inform that you can edit a job in a route (no need to remove from list), move the order directly in the route to another route using drag-and-drop.

Emmanuella
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Ideal software for our company | tracking limited number of vehicles

Reviewed on 2023-03-01

Good

Good

Pros

Ease of use administratorEase of use driver

Cons

Analytics. Total numbers of hours driver was working = difficult to track...Tracking with multiple webshops should be better and standard

Niccolò
Overall rating
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Software

Reviewed on 2022-08-31

Very good

Very good

Pros

The route planner and the notification system

Cons

The mobile interface and the Map Zooming from Mac

mike
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

well worth the purchase

Reviewed on 2022-08-31

Whenever I’ve had a problem customer service has always been there to help and get me the answers I...

Whenever I’ve had a problem customer service has always been there to help and get me the answers I need in a timely manner.

Pros

I like that I’m able to get signatures and pictures of deliveries.. But I’m able to get a picture of the load. Also allows me to track my drivers to see where the rat when a customer calls to ask how long before their package arrives.

Cons

My only dislike is with the shipping labels but it’s not like Purolator or UPS or Canada Post where you can see the senders information and the receivers information both on the same label.

Response from Track-POD

Hi Mike,
Thanks for sharing your feedback! Regarding Track-POD shipping labels, kindly note that they are customizable and our support team is happy to assist you if needed.

Francisco
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product for the value.

Reviewed on 2022-08-31

I am please with the ease of use of this app and the reliability of its use.

I am please with the ease of use of this app and the reliability of its use.

Pros

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Cons

Not many there have been few bugs that work out in general good product.

Response from Track-POD

Hi Francisco,
Thank you for sharing your positive experience with Track-POD software!

Lee
Overall rating
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Great Front end, poor reporting/support

Reviewed on 2020-05-12

Great functionality but terrible and very limited reporting reporting

Great functionality but terrible and very limited reporting reporting

Pros

The front end app for the drivers is simple to use and the drivers have only the functionality they need. Plus the ability to quickly create and optimise routes is great

Cons

The back end reporting is terrible. To get a run sheet which i use daily I have to manually type all the notes that are on the route sheet onto the loading list which is where our warehouse crew pack from. And drivers have as a backup when the app goes down. The lack of responsive support is also a huge issue. I am looking at moving because the reporting costs me an hour of my time each day. I only have 3/4 runs a day. I could not scale my business with this software as it stands

Response from Track-POD

Hi Lee,

Thanks so much for your review. Your feedback is really useful. We have a road map to improve our reporting. We will appreciate if you provide more details upon '..the app goes down'. Our team strives to respond to our customers during 24 hours. Please note that our support days are Monday - Friday.

john
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Track POD Essential to our business

Reviewed on 2022-08-31

Without this software our job would be a lot harder.

Without this software our job would be a lot harder.

Pros

This is one software product that meets all of our needs from routing to delivering.

Cons

The only con is that photos of deliveries are not at a high resolution that we require......other than that everything else is very good.

jon
Overall rating
  • Industry: Warehousing
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great Product

Reviewed on 2022-09-14

Pros

The live tracking with customer notifications is a game changer for our industry. We also love the POD's from each delivery made, helps us see exactly where the client received their order onto site.

Cons

The route and order automation isn't perfect. We often manual override to suit our trucks. The mapping software is for cars, doesn't seem to support truck routes. i.e. low bridges, load limited roads etc.

Response from Track-POD

Hi Jon, thanks for leaving a review!

Stephen
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 9.0 /10

Great product

Reviewed on 2022-08-31

Pros

Sorting deliveries per drivers is very great feature which we use daily.

Cons

We found Integration with our software a bit difficult

Response from Track-POD

Hi Stephen,
Thank you for sharing your feedback!

Menna
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Track POD

Reviewed on 2022-09-07

Amazing...glad our company moved to Track-POD

Amazing...glad our company moved to Track-POD

Pros

Very easy to use and POD PDF is easy to send to our customers

Cons

currently cannot include deliveries made by common carriers....only deliveries made by company's own fleet

Response from Track-POD

Hi Menna,
Thanks for sharing your positive feedback!

Matthew
Overall rating
  • Industry: Plastics
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Trackpod

Reviewed on 2022-09-07

Very good, easy to use and nice to use. Not annoying or intrusive.

Very good, easy to use and nice to use. Not annoying or intrusive.

Pros

Easy to track deliveries, easy to manage deliveries and such.

As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.

Cons

The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod.

Response from Track-POD

Hi Matthew, thanks for the shout-out to our tech team, we'll do our best to keep improving the product further.

Tamati
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Track-POD is a Great App for our business

Reviewed on 2019-11-15

Track-POD solved our manual processing and paper printing also saving on toner costs. Previously we...

Track-POD solved our manual processing and paper printing also saving on toner costs. Previously we had a dedicated staff to sorting orders on a spreadsheet, printing orders lists then distributing the orders list; Track-POD cut down staff hours to do this job overall savings on staff costs. Great app for us.

Pros

Digital transformation for our company, before we had this app we were printing orders and was time consuming looking for old orders that were signed off to provide customers with proof of delivery. Works great on android so was easier to source equipment to get the POD.

Cons

The app is perfect, we trialed it for a month and the team manager could not find flaws in the app, in fact Track-POD had more to offer like the KPI & reports and also being able to print a POD for customers.

Response from Track-POD

Hello Tamati,

Thanks, doe much for your review and warm words.

Heather
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Managing Desserts

Reviewed on 2022-09-14

Excellent

Excellent

Pros

The ease and ability to track drivers on their journey.

Cons

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

Response from Track-POD

Hi Heather, thanks for leaving a review!

grega
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great upgrade for service

Reviewed on 2018-09-17

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing,...

plain great. it helped us grow with ease. so much less hassle about routing, tracking, tracing, ....
if your company does any deliveries you need their app.

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Response from Track-POD

We appreciate your review and will keep doing our best to meet your needs.

Ian
Overall rating
  • Industry: Building Materials
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

gap ltd

Reviewed on 2019-11-22

Pros

Versatility, ease of use for new staff. adaptable to our system

Cons

not capturing all addresses, could be our integration though

Response from Track-POD

Thank you for the feedback which is very important for us.

Michael
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Review

Reviewed on 2022-09-20

Pros

Track-POD delivery system is absolutely amazing, it met up with our companies needs.

Cons

The live tracking isn't exactly in real-time

Tshepiso
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Dsolar PTY LTD

Reviewed on 2022-09-14

Pros

The route planning and the live tracking. They make my job easy and the report is outstanding.

Cons

The software is excellent and I love using it.

Response from Track-POD

Thank you for sharing your positive experience with Track-POD!

Lee
Overall rating
  • Industry: Glass, Ceramics & Concrete
  • Company size: 2–10 Employees
  • Used for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Track Pod Review

Reviewed on 2020-05-26

It was good for POD and saved on Paper printouts.
emailing POD to us was great for us to complete...

It was good for POD and saved on Paper printouts.
emailing POD to us was great for us to complete our order fulfilment process and close jobs down

Pros

We used trackpod for just 2 vehicles, both our office staff and our customers found Trackpod a good system as all sides we informed of delivery that would be taking place.
Easy to use from both drivers and office perspective
Route optimisation

Cons

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle

Response from Track-POD

Hi Lee,
Thanks for your feedback . Yes, the Battery drain on the phones is the concern any phone, as the app uses GPS and 3G/4G constantly that offers you the real-time updates.