Track-POD Reviews

Pros

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

Cons

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Pros

I like most that it optimizes the route for the day. Making us more efficient and saving us money on wasted fuel and time.

Cons

The preview option (optimizing yourself) works great. When the software optimized for you it doesn’t allow you to correct the route without complications. (The numbering remains not allowing me to change the routing)

Pros

The price is good, it’s a fraction of the competitors offering for a small company.
The overall design of the product is about right.

Cons

The support is AWFUL. Rude, argumentative and unhelpful. Rather than admit to failings in their product and take suggestions on board, the support team deliberately confuse and delay conversations.
There are many features that are essential that just aren’t implemented. For example, being able to see an updated ETA for a delivery in the admin UI. The app has the info, so why not show it?
They have a good API, but make certain data hidden for no good reason. A complete lack of webhooks is also completely unexplained.

The driver mobile app itself will randomly crash and require deleting and reinstalling. The whole ‘flow’ of the mobile app is confusing.

Editing orders and routes after starting them is convoluted and unnecessarily difficult.

If the drivers miss a step in the app, the admin user cannot fix it (such as closing a completed route).

Pros

We are able to drag and drop routes and quickly optimise where our vans are going

Cons

For retailers like ourselves, it would really help if we had a tracking number that works on a website like “aftership”. This way the customer service emails would reduce as customers tend to patiently wait as long as they can see a tracking showing in transit.

Pros

Even the lowest subscription with Track-Pod allows me to manage my courier with ease. The process of uploading routes, and adding new routes is extremely intuitive and streamlined.

Cons

For the future, I would like to be able to use Track-Pod on a mobile site. Currently even with another phone app that allows me to view desktop versions of websites, I'm unable to add more routes on the fly if I'm not at a desktop computer.

Pros

TYrack-POD is our main tool for planning and managing our cargo-bike logistics team. It's ability to create routes and manage orders for deliveries and collections, shipping client and end customers is easy to use and straightforward for most day to day operations.

Importing xls or csv file is extremely useful if a little quirky and simple integration with Woocommerce is exceptionally useful

Cons

There are a number of improvements I'd make, and I have sent these to the support team for inclusion to their development plan. Multi modal planning, cargo bike and electric vans for example, shipper notifications as well as a few minor improvements.

Pros

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

Cons

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

Pros

The front end app for the drivers is simple to use and the drivers have only the functionality they need. Plus the ability to quickly create and optimise routes is great

Cons

The back end reporting is terrible. To get a run sheet which i use daily I have to manually type all the notes that are on the route sheet onto the loading list which is where our warehouse crew pack from. And drivers have as a backup when the app goes down. The lack of responsive support is also a huge issue. I am looking at moving because the reporting costs me an hour of my time each day. I only have 3/4 runs a day. I could not scale my business with this software as it stands

Pros

Track-Pod makes deliveries easy. Since using track-pod our deliveries have gone up and our time spent on them has dropped.

Cons

Not much to say about what I like least but maybe a better API

Pros

Digital transformation for our company, before we had this app we were printing orders and was time consuming looking for old orders that were signed off to provide customers with proof of delivery. Works great on android so was easier to source equipment to get the POD.

Cons

The app is perfect, we trialed it for a month and the team manager could not find flaws in the app, in fact Track-POD had more to offer like the KPI & reports and also being able to print a POD for customers.

Pros

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

Cons

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

Pros

Auto routing. Customisable POD. Drag and drop.

Cons

advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries

Have to add a fake job to start and finish to close the route loop and estimate return time.

Pros

Automatic secondary routes creation, POD functionality

Cons

Primary routes creation functionality, involving other shipments from different locations despite formed secondary routes

Pros

Easy to set up
Easy to customized
Easy to use
Structure back-office
Smooth api integration

Cons

No free Access to real-time information via the API; would I like to use driver tracking info

Pros

User friendly driver apps (took me about an hour to teach my drivers how to use it properly)
Great visibility
Easy route planning - the software finds the addresses pretty well even for a country that is way behind on GPS technology.
A lot of fields for data

Cons

I wish I could white-label it for less money.
Other than that, it's solid.

Pros

The Dashboard design is straightforward to use and extremely functional. Creating routes is a breeze with Track-POD.
Also love the linnworks integration which the technical support were happy to tweak to accommodate our requirements.

Cons

The mobile apps could be polished a little, but they are functional and user friendly enough.

Pros

The overal handeling op the application and the back-end in good. We don't have difficulties to train our employees with the software.
The use of colour, for example with the buttons.

Cons

The application for android and ios is different, the ios version does not include some of the android version such as an overview of order in a map, possibility to call the customer and the ios does not have a bike route.
Also the many steps to complete an order in the app is inefficient. Such as arrived, delivered, proof of delivery and departed. For us would it be more convenient to have 2 steps/ buttons; delivered and departed.

Pros

Very fast to set up and implement, and easy to use on a daily basis... very little technical training of drivers, logistics team and internal customer support team needed. Once set up a robust order import routine from our stock management software, TrackPOD has fitted in seamlessly and is a massive improvement over the paper-reliant system we were using before.

Cons

Custom fields can't be used in POD's or on emails. Would like a facility to have an on-premise backup/storage of the POD's. Distinction between consignment volume/package count/pallet qty is a little confusing.

Pros

- Interface - web based, easy to use, fast learning.
- Functionality - lots of settings, customization possibilities etc.
- Mobile app - very intuitive for the unskillful driver.

Cons

- Finding address sometimes inaccurate, especially in rural areas.

Pros

Versatility, ease of use for new staff. adaptable to our system

Cons

not capturing all addresses, could be our integration though

Pros

software is very easy, we didn't require special training (only videos on youtube and articles in help center.

Cons

integration with ERP system wasn't smooth (we have oracle fusion)

Pros

Well i am not doing this often, but now i have to. Track-pod is awesome. Really. It helped us to set up our own logistic. Really friendly to use. I like how often you adding new features.

Cons

Well i would like to add our language (czech), as drivers are not that experienced at english. Also route sheet would include call number and total price.

Pros

Ease of use
Automated our processes
Reduced man hours planning
Optimized routes
Live tracking
POD showing cash collected and all item photos

Cons

We cannot send out automatic delivery windows

Pros

We used trackpod for just 2 vehicles, both our office staff and our customers found Trackpod a good system as all sides we informed of delivery that would be taking place.
Easy to use from both drivers and office perspective
Route optimisation

Cons

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle

Pros

So easy to use and for our team to use and to be able to manage and track our in house delivery team.

Cons

A bit old school, could use with a refresher on style etc