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106 Reviews
- Industry: Logistics & Supply Chain
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent POD software
Reviewed on 10/6/2018
All in all Track-Pod is an excellent tool to improve efficiency. In the past we have experienced situations before where customers have claimed their deliveries never happened and opened claims with their credit card companies saying they never received product and the Geo stamp provided while capturing customer signatures has eliminated all situations where dishonest customers claim a delivery never happened. Very happy with Track-Pod and the excellent features provided to logistic businesses!
Pros
Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!
Cons
The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.
Response from Track-POD
Thanks so much for your review! Soon we will add the possibility to transfer a job to another driver when a route is started.
- Industry: Food Production
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Track Pod is helpful
Reviewed on 9/26/2022
Track pod is brilliant I would highly recommend to any food business that delivers hot food as it has made my life so much easier and customers happier !
Pros
I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .
Cons
The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often.
And from a drivers point when they are new they find it hard to use so takes some getting use to.
- Industry: Food & Beverages
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Track POD Review
Reviewed on 8/31/2022
Pros
Clear PODs that can be sent directly to customers.
Cons
Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.
- Industry: Chemicals
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 7.0 /10
Good but not Perfect
Reviewed on 7/3/2019
Pretty handy app. POD functions are excellent. Web app is a little clunky to use. Also we still had to buy a seperate app for route tracking.
Pros
Auto routing. Customisable POD. Drag and drop.
Cons
advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries
Have to add a fake job to start and finish to close the route loop and estimate return time.
Response from Track-POD
Thanks for your feedback. We are constantly working to improve our route planning tool to provide an easy-to-use solution with excellent user experience interfaces. The updates will be coming soon.
6 August 2019 - We are glad to inform that you can edit a job in a route (no need to remove from list), move the order directly in the route to another route using drag-and-drop.
- Industry: Logistics & Supply Chain
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great product for the value.
Reviewed on 8/31/2022
I am please with the ease of use of this app and the reliability of its use.
Pros
With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.
Cons
Not many there have been few bugs that work out in general good product.
Response from Track-POD
Hi Francisco,
Thank you for sharing your positive experience with Track-POD software!
- Industry: Construction
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best software for POD
Reviewed on 9/7/2022
This software brougth to my company so much benefits. We are loving to use it. With it, we are able to control all the external process. It brought more confidence to our clients that receive immediatly the signed document by email.
Pros
The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!
Cons
I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.
Response from Track-POD
Hi Amanda,
Thank you so much for sharing your detailed feedback on Track-POD features and solutions, we're proud to power your logistics operation!
- Industry: Retail
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Great bit of software that has really taken our company to the next level!
Reviewed on 8/31/2022
We have been using TrackPod for nearly a year now, and it has really helped us grow our own delivery, to the point we are doing extra delivery runs.
Pros
We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!
Cons
Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.
- Industry: Logistics & Supply Chain
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent Software
Reviewed on 9/7/2022
very good communication and customer support.
Pros
It provides many features and the latest update of the pin point improved even more
Cons
it need to have more integrations with cheaper packages
Response from Track-POD
Hi Justin,
Thanks for sharing your feedback!
- Industry: Automotive
- Company size: 51-200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
a good starting point for tracking deliveries
Reviewed on 8/31/2022
pretty good for a starting point, we have got stuck a bit with new features we need that they are not willing to provide.
Pros
it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems
Cons
it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.
- Industry: Warehousing
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 9.0 /10
Great Product
Reviewed on 9/14/2022
Pros
The live tracking with customer notifications is a game changer for our industry. We also love the POD's from each delivery made, helps us see exactly where the client received their order onto site.
Cons
The route and order automation isn't perfect. We often manual override to suit our trucks. The mapping software is for cars, doesn't seem to support truck routes. i.e. low bridges, load limited roads etc.
Response from Track-POD
Hi Jon, thanks for leaving a review!
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 0.0 /10
Great product. Terrible customer service
Reviewed on 5/12/2020
Negative. I truly think you need to listen to your customers more and not just focus on the money.
Pros
Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall
Cons
The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.
- Industry: Packaging & Containers
- Company size: 501-1,000 Employees
- Used Monthly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Completely satisfied, this software greatly improved the customer experience
Reviewed on 9/14/2022
Savings in efficiencies primarily, customer trust in the information we are providing and the ability to provide the information quickly.
Pros
We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.
Cons
Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?
Response from Track-POD
Hi Dave, thanks for leaving a review, we'll keep working to make Track-POD an even better fit for our customers.
- Industry: Transportation/Trucking/Railroad
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Track POD Essential to our business
Reviewed on 8/31/2022
Without this software our job would be a lot harder.
Pros
This is one software product that meets all of our needs from routing to delivering.
Cons
The only con is that photos of deliveries are not at a high resolution that we require......other than that everything else is very good.
- Industry: Food Production
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Tool
Reviewed on 8/31/2022
Pros
Great logistics solution for our fleet. We could not mqnahe our drliveries without Trackpod.
Cons
Thougt there was better AI to recognise drlivery chronolgy
Response from Track-POD
Thanks for sharing your feedback, Jean Claude!
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
efficient
Reviewed on 11/20/2019
Overall, track-=pod is a great software to help make your business run better
Pros
Track-Pod makes deliveries easy. Since using track-pod our deliveries have gone up and our time spent on them has dropped.
Cons
Not much to say about what I like least but maybe a better API
Response from Track-POD
Thank you for being a loyal customer of our delivery app. We are glad to know that our delivery software helps businesses grow.
- Industry: Logistics & Supply Chain
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Track POD
Reviewed on 9/7/2022
Amazing...glad our company moved to Track-POD
Pros
Very easy to use and POD PDF is easy to send to our customers
Cons
currently cannot include deliveries made by common carriers....only deliveries made by company's own fleet
Response from Track-POD
Hi Menna,
Thanks for sharing your positive feedback!
- Industry: Retail
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The best of the kind and Amazing customer support
Reviewed on 10/22/2018
This is exactly what we were looking for. The workflow is just like the way we used to do this job manually, but much more streamlined and with the linnworks integration this saves plenty of time.
The best is the fast and professional technical support, both with assistance and with adjusting the software to our needs.
In general as our volumes are growing it became necessary to provide real proof of delivery and a tracking number to our customers. Track-Pod does that and additionally facilitate our work of routing and keeping track of deliveries, shortages and damages.
Pros
The Dashboard design is straightforward to use and extremely functional. Creating routes is a breeze with Track-POD.
Also love the linnworks integration which the technical support were happy to tweak to accommodate our requirements.
Cons
The mobile apps could be polished a little, but they are functional and user friendly enough.
Response from Track-POD
Hi Gianluca,
Thanks so much for your review. We will add Polish support ASAP.
- Industry: Logistics & Supply Chain
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use POD system
Reviewed on 9/7/2022
Pros
Rally easy to create routes and very user friendly.
Cons
For me everything works like I want tbh. Maybe a direct call for the team when you need some problems solved.
Response from Track-POD
Thanks for leaving a review, we're glad to know you find Track-POD route planner useful!
- Industry: Logistics & Supply Chain
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Track-POD is very useful for our small business
Reviewed on 9/13/2022
We use it for route planning and live management, which it works very well for.
Pros
I like how easy it is to manage routes live, it's simple to optimise and rearrange them, with clear updates.
Cons
It can be a bit inflexible, though the customer service team try their best to help.
Response from Track-POD
Hi Rhiannon, thanks for sharing your feedback, we're proud to power your small business logistics!
- Industry: Food Production
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Effective Software
Reviewed on 8/31/2022
Pros
The customer service is great and it works well without many glitches
Cons
Some features that we need are not available or configured in a way that works for us
- Industry: Food Production
- Company size: 501-1,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Convenience
Reviewed on 9/1/2022
Helped my team cut TAT by half on planning and resolving route issues.
Pros
Ease of plotting, troubleshooting and optimizing routes.
Cons
With the ease of plotting, troubleshooting and optimizing routes, there's nothing not to like.
Response from Track-POD
Thanks for sharing your impressive results with Track-POD!
- Industry: Retail
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Excellent partner
Reviewed on 6/3/2021
Pros
Truck Pod is a great partner to work with. Their delivery software allows us to increase our customer satisfaction (=performance) and engagement.
Cons
For small countries the route optimisation doesn't work efficiently.
- Industry: Building Materials
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Track Pod have a very good team for support
Reviewed on 6/21/2021
Pros
Track Pod have a very good team for support. For each question you have an answer so quickly, and for all problem a solution.
Thanks for support
Cons
They study all evolution possibilities..
- Industry: Food & Beverages
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Track Pod Review
Reviewed on 5/19/2020
Benefits are being able to assist customers looking for deliveries, being able to check deliveries being dropped off and that they can sign and take an image if the customer is not home
Pros
So easy to use and for our team to use and to be able to manage and track our in house delivery team.
Cons
A bit old school, could use with a refresher on style etc
Response from Track-POD
Hi Megan,
thank you for letting us to know your feedback. We are improving our web app step-by-step offering flexible and powerful options which are not available in the newest styles/trends at the moment (filters, conditions, searching forms, drag-and-drop, grouping and etc_)
- Industry: Furniture
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Delivery supervisor
Reviewed on 8/31/2022
Overall experience is good.
Pros
Easy to assign job & track the team/vehicle
Cons
Need live movement of the vehicle like the one in life 360