Track-POD Reviews

The integrarion api ita simple to use and reduce time and cost

The photo taking limiter and that they removed the live tracking in the advance version

The features are amazing and have great scope to offer more info for the customer as my business expands. It is affordable enough so I can afford the product as a starting out business and I have upgraded to the higher version to unlock more features I love it so much. My customers rave about its accuracy on van tracking and they love the info they receive. The support desk are always happy to help

I would like them to develop their relationship with Zapier/Shopify integrations a bit more

Clear PODs that can be sent directly to customers.

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

easier to use than previous solution to use and navigate

restricted, to driver qty, unable to cater for replacement drivers when original on holiday

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

Route planning automation, delivery process traceability and electronic POD, which allowed us to introduce paperless process!

Customized report for clients via WEB application

Auto routing. Customisable POD. Drag and drop.

advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries

Have to add a fake job to start and finish to close the route loop and estimate return time.

Ease of use administratorEase of use driver

Analytics. Total numbers of hours driver was working = difficult to track...Tracking with multiple webshops should be better and standard

The route planner and the notification system

The mobile interface and the Map Zooming from Mac

I like that I’m able to get signatures and pictures of deliveries.. But I’m able to get a picture of the load. Also allows me to track my drivers to see where the rat when a customer calls to ask how long before their package arrives.

My only dislike is with the shipping labels but it’s not like Purolator or UPS or Canada Post where you can see the senders information and the receivers information both on the same label.

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Not many there have been few bugs that work out in general good product.

The front end app for the drivers is simple to use and the drivers have only the functionality they need. Plus the ability to quickly create and optimise routes is great

The back end reporting is terrible. To get a run sheet which i use daily I have to manually type all the notes that are on the route sheet onto the loading list which is where our warehouse crew pack from. And drivers have as a backup when the app goes down. The lack of responsive support is also a huge issue. I am looking at moving because the reporting costs me an hour of my time each day. I only have 3/4 runs a day. I could not scale my business with this software as it stands

This is one software product that meets all of our needs from routing to delivering.

The only con is that photos of deliveries are not at a high resolution that we require......other than that everything else is very good.

The live tracking with customer notifications is a game changer for our industry. We also love the POD's from each delivery made, helps us see exactly where the client received their order onto site.

The route and order automation isn't perfect. We often manual override to suit our trucks. The mapping software is for cars, doesn't seem to support truck routes. i.e. low bridges, load limited roads etc.

Sorting deliveries per drivers is very great feature which we use daily.

We found Integration with our software a bit difficult

Very easy to use and POD PDF is easy to send to our customers

currently cannot include deliveries made by common carriers....only deliveries made by company's own fleet

Easy to track deliveries, easy to manage deliveries and such.

As an IT Professional, very good UI, very nice to use and good to get information or fix issues with some of the distribution.

The way it works with sage is annoying, orders can get stuck. Both an issue with Sage and trackpod.

The ease and ability to track drivers on their journey.

It can be a bit bulk to deal with initially. Occasionally it’s difficult to close routes that don’t want to be closed

ease of use. you bring delivery service online into e commerce and all inserts are traceble.

some specific funcionalities were missing. but track-pod is listening and upgrading is coming with great speed.

Versatility, ease of use for new staff. adaptable to our system

not capturing all addresses, could be our integration though

Track-POD delivery system is absolutely amazing, it met up with our companies needs.

The live tracking isn't exactly in real-time

The route planning and the live tracking. They make my job easy and the report is outstanding.

The software is excellent and I love using it.

We used trackpod for just 2 vehicles, both our office staff and our customers found Trackpod a good system as all sides we informed of delivery that would be taking place.
Easy to use from both drivers and office perspective
Route optimisation

Battery drain on the phones was the biggest concern, but ok if plugged and charging in the vehicle