Track-POD Reviews

Track-POD is an excellent software program to improve delivery efficiency and maximize profits. In the furniture delivery and logistics business, the optimization feature allows for proper route planning without spending large amounts of time and company resources. In addition, the POD captures Geo stamps of the location where the signatures and pictures were taken to avoid discrepancies between company drivers and customers. We are extremely happy with the service and attention to detail provided by the entire Track-Pod team! The program has allowed us to increase revenues and efficiency without breaking the bank. The value you receive for the money you spend is worth every penny!

The only negative side we have experienced with the software is the inability to remove a delivery stop on a route once the driver has started their route. In the logistics industry, and our business model specifically, we allow for cancellations and rescheduled deliveries even after the product is in transit and the route is started. We also have instances where a delivery will need to be switched from one driver /route to another and the software doesn't allow for a delivery to be removed and reassigned once a route has been started. If a situation like this happens, and happens frequently, we currently have the driver mark it not delivered and reenter the delivery to be assigned to another driver. This isn't ideal but not a major problem in perspective with all the other great features Track-Pod offers.

I like how easy I found it to use. As a manager of a busy shop my time was taken up dramatically and with the introduction of trackpod I have a lot more time to do other things! I like how easy it is to create routes with multiple orders on! I also like how I could train other members of staff on it easily .

The only con I would say is that it sometimes glitches and my drivers tracker will say they are somewhere when they are not however this is only every so often.
And from a drivers point when they are new they find it hard to use so takes some getting use to.

Clear PODs that can be sent directly to customers.

Overly sensitive map scrolling, no historic tracking of drivers speeds etc, can be a little cumbersome & additional drivers are expensive.

Auto routing. Customisable POD. Drag and drop.

advanced version not worth extra money. Will drop back to the basic license next year. Would be very helpful as Manager to have a app to see where the trucks are up to - location and status (ie supervisor version). Can’t edit job in route (is need to remove first). Auto generate new delivery job (ie for next day) for failed deliveries

Have to add a fake job to start and finish to close the route loop and estimate return time.

With with this application I've been able to maintain a high level of service. I have also been able to secure many more government contracts where they require tracking. I would recommend them to anyone.

Not many there have been few bugs that work out in general good product.

The most impactful feature for my company is POD - Proof of delivery. This is perfect to control all deliverys and colletcions without using paper. We can see online the logistic and check photos and signature of who received. It is a very good software!!

I think they could improve the report. For uso to be able to verify the role route in a unique report, with all informations of deliverys and colletcions.

We deliver our orders on our own vehicles, we were originally just looking for a POD bit of software, and four Track-Pod which has given us everything in one. We are able to plan routes to make them cost-effective, have multiple drivers, and also keep our customers updated!

Be great if it could link with our e-commerce platform in some way to help update customers with the progress of their order, and also to update them that their order has been delivered. At the moment this is all manual.

It provides many features and the latest update of the pin point improved even more

it need to have more integrations with cheaper packages

it gets the results we needed for stage 1. accurate LAT/LONGs. Is a big step up from paper based systems

it still feels a bit home made. some functions just dont work and the customer service always pushed the responsibility back on us, rather than work us through them.

The live tracking with customer notifications is a game changer for our industry. We also love the POD's from each delivery made, helps us see exactly where the client received their order onto site.

The route and order automation isn't perfect. We often manual override to suit our trucks. The mapping software is for cars, doesn't seem to support truck routes. i.e. low bridges, load limited roads etc.

Ease of use. Tons of features. Integrated with Shopify easily and allows orders to be fulfilled. Driver is tracked via gps and notifications are automated. But of a learning curve but good features overall

The software isn’t the issue. My problem was with the customer service. I had purchased an annual membership right away, without even taking advantage of the trial because the trial version doesn’t give you the full features. After that. I added a second driver thinking it was monthly subscription (which made sense as it was an option when you signed up the first user). Only to find out I got charged the full 560 Canadian right away for the second user. When I tried to cancel this (my company is still new and we do not need two delivery drivers at this time). I got so much push back from the rep or [SENSITIVE CONTENT HIDDEN] or who ever it was basically telling me not to bug them again and it’s too bad. They ignored my emails pleading them to do the right thing. It was clear. And as a business owner I would have done the right thing. It’s too bad as this is a good app. I wil absolutely not continue once my subscription is through and would not recommend this.

We moved from a manual, time intensive process to real-time information. Not only was this software beneficial to our customers, it was a time saver for our internal team members.

Now that we have our fleet managed by this software, it would be great if we could tackle the remaining gaps. Most of our issues are now with 3 party carriers for outbound and our vendors for inbound - it would be great if we could get close to mandating this software to these partners even if we had to carry some of the cost burden to do so (even if it was with our top partners), I'm sure we'd save it in efficiencies. Is there linking ability and information about the ability to do this?

This is one software product that meets all of our needs from routing to delivering.

The only con is that photos of deliveries are not at a high resolution that we require......other than that everything else is very good.

Great logistics solution for our fleet. We could not mqnahe our drliveries without Trackpod.

Thougt there was better AI to recognise drlivery chronolgy

Track-Pod makes deliveries easy. Since using track-pod our deliveries have gone up and our time spent on them has dropped.

Not much to say about what I like least but maybe a better API

Very easy to use and POD PDF is easy to send to our customers

currently cannot include deliveries made by common carriers....only deliveries made by company's own fleet

The Dashboard design is straightforward to use and extremely functional. Creating routes is a breeze with Track-POD.
Also love the linnworks integration which the technical support were happy to tweak to accommodate our requirements.

The mobile apps could be polished a little, but they are functional and user friendly enough.

Rally easy to create routes and very user friendly.

For me everything works like I want tbh. Maybe a direct call for the team when you need some problems solved.

I like how easy it is to manage routes live, it's simple to optimise and rearrange them, with clear updates.

It can be a bit inflexible, though the customer service team try their best to help.

The customer service is great and it works well without many glitches

Some features that we need are not available or configured in a way that works for us

Ease of plotting, troubleshooting and optimizing routes.

With the ease of plotting, troubleshooting and optimizing routes, there's nothing not to like.

Truck Pod is a great partner to work with. Their delivery software allows us to increase our customer satisfaction (=performance) and engagement.

For small countries the route optimisation doesn't work efficiently.

Track Pod have a very good team for support. For each question you have an answer so quickly, and for all problem a solution.
Thanks for support

They study all evolution possibilities..

So easy to use and for our team to use and to be able to manage and track our in house delivery team.

A bit old school, could use with a refresher on style etc

Easy to assign job & track the team/vehicle

Need live movement of the vehicle like the one in life 360