Gofrugal Reviews

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199 Reviews

- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Based on short experience of 6 months
Reviewed on 2021-04-03
Overall experience has been pleasant, certainly there have been issues with the product delivery &...
Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.
Pros
Purchase entry, billing and integration with several sales channels.
Cons
Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Food & Beverages
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Fast going Gofrugal
Reviewed on 2022-10-26
Pros
It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work.
Cons
It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
selfies support team
Reviewed on 2023-03-29
i am person who do not know more about the software and bill printer and barcode printer and i am...
i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist
Pros
1.quick connective with support team 2.many time they give quick solution
Cons
1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Software for Reatil
Reviewed on 2021-04-13
Best Product to maintain All your Retail business. They have very detailed software Billing to...
Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet
Pros
Support and Upto date Software Update as Per best in industry standard
Cons
Report designer should be added in product. It will allow us to design report as per customer required format
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best software of market
Reviewed on 2022-11-15
I am using from a long time and it is best software.
I am using from a long time and it is best software.
Pros
User friendly , fast working and easy learn,
Cons
Account easy is so tuff to use and it is not same as software
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
RESTAURANT POS -RPOS6.5 REVIEW
Reviewed on 2019-05-18
It is a perfect software to have it in your business to have a 360 degrees view of you business...
It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.
Pros
The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.
Cons
The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best solution for retail
Reviewed on 2021-04-13
Pros
Perfect solution for super market for tension free operations
Cons
I suggest to improve Easy to reach support
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
GoFrugal... Is Amazing and I can be frugal when it comes to my. company.
Reviewed on 2022-06-27
Pros
The most important feature of this program is the organization of the system and how easy it is to use.
Cons
Honestly there are nothing that I dislike about the program.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A Software with Good Customer Support
Reviewed on 2021-04-03
Pros
Billing, Reporting, Inventory Management
Cons
Regarding the differences in live stock and the system stock value.
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great service
Reviewed on 2019-05-27
Simple easy to understand easy to use
Simple easy to understand easy to use
Pros
Easy installation and great support and Easy to use
Cons
So Far no cons, Very pleased with the product
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
This product is preferable one for a supermarket
Reviewed on 2023-01-20
we are satisfied with software and service
we are satisfied with software and service
Pros
on time attention of complaints through online chat
Cons
It all meet our requirements .Our experience is very good
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use feature packed software within budget
Reviewed on 2021-04-13
Pros
The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.
Cons
With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.
Response from Zoho
Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.
- Industry: Apparel & Fashion
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Mixed Feeling
Reviewed on 2021-03-24
Overall experience with Gofrugal has been satisfactory.
Overall experience with Gofrugal has been satisfactory.
Pros
Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available
Cons
The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Optimal Solution for Business
Reviewed on 2021-03-16
Gofrugal has solved our internal theft issue and of course increased our overall sales with their...
Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.
Pros
Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.
Cons
I dont find one when i compare gofrugal with other software.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Supermarkets
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Sunrisecitygroup
Reviewed on 2021-03-22
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so...
Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.
Pros
Retail easy having excellent features, but HQ having lot of limitations.
Cons
HQ features, reports to be improved.
Technical support should be required improvements.
Response from Zoho
Dear Mr Anand Kumar,
We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
Reviewed on 2021-04-13
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT...
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Pros
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Cons
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Value for Money
Reviewed on 2021-03-16
Helps us at a time we are growing and right now we are far more efficient and have nice tools for...
Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.
Pros
Very user friendly, has numerous features and very robust. Online support have been great.
Cons
WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.
Response from Zoho
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PRODUCT AND SUPPORT
Reviewed on 2021-04-13
I am very much happy with Gofrugal product with customer service and they are providing the help...
I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.
Pros
I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order
Cons
We are almost using all the module i dont have any particular so its good
Response from Zoho
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
- Industry: Electrical/Electronic Manufacturing
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Gofrugal | A Truely POS
Reviewed on 2021-04-02
Gofrugal | A Truely POS, user friendly software
Gofrugal | A Truely POS, user friendly software
Pros
easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use
Cons
no phone support, need edit option in transfer out screen but overall experience with this software is good for us !
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
admin
Reviewed on 2021-04-13
Overall it is value for money and simple to use. it is in detail solution and reports with mobile...
Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .
Pros
Simplest screen and User interface. It is simple to Operate.
Cons
Support have to improve as there is some delay in solution and understanding.
Response from Zoho
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Gofrugal Product Review
Reviewed on 2021-04-13
It’s good and Healthy
It’s good and Healthy
Pros
Maximum feature available. easy to understand easy to configure self help video and document
Cons
Some features of starter we expect in standard
Response from Zoho
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
BEST SOFTWARE
Reviewed on 2021-05-07
no majar problem
no majar problem
Pros
EASY TO USE AND IMPROVE BUSINESS SMOOTHLY
Cons
most of the problems were solved promptly and the supporting team people sweet and soft spoken
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The front runner
Reviewed on 2021-03-29
Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised...
Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.
Pros
Easy to use, understanding the application and 15 years of addiction
Cons
No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.
Response from Zoho
Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Good
Reviewed on 2021-05-12
Pros
Software is user friendly, has all the required features.
Cons
Online chat support is worst. Except for few experts like [SENSITIVE CONTENT HIDDEN] from UP and [SENSITIVE CONTENT HIDDEN]from Mumbai rest all are amateurs and dont understand the issue.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Managing Director
Reviewed on 2021-03-17
I have been using this software since 2014 to date, but and its proven to be the best software in...
I have been using this software since 2014 to date, but and its proven to be the best software in the world
Pros
Usability and functions , good customer support,
currency compatibility in every country
Cons
The software is easy to learn and use, has good customer support and security features
Response from Zoho
Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!