Gofrugal

4.4 (199)
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ERP solutions for retail, restaurants & distribution

Overall rating

4.4 /5
(199)
Value for Money
4.3/5
Features
4.4/5
Ease of Use
4.4/5
Customer Support Software
3.9/5

86%
recommended this app
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199 Reviews

Amal
Amal
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Based on short experience of 6 months

Reviewed on 2021-04-03

Overall experience has been pleasant, certainly there have been issues with the product delivery &...

Overall experience has been pleasant, certainly there have been issues with the product delivery & query management but overall the experience has been satisfactory.

Pros

Purchase entry, billing and integration with several sales channels.

Cons

Accounting management should have been simpler. To use accounting module one need to have good understanding of accounting.

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Verified Reviewer
Overall rating
  • Industry: Food & Beverages
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Fast going Gofrugal

Reviewed on 2022-10-26

Pros

It is very easy to use as even person with minimum knowledge can also learn and work in this software easily. Easy to implement and work.

Cons

It works well for small companies and enterprises. Big enterprises need end to end software for complete process. So it will be a drawback.

sunil singh
Overall rating
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

selfies support team

Reviewed on 2023-03-29

i am person who do not know more about the software and bill printer and barcode printer and i am...

i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Pros

1.quick connective with support team 2.many time they give quick solution

Cons

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Verified Reviewer
Overall rating
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Software for Reatil

Reviewed on 2021-04-13

Best Product to maintain All your Retail business. They have very detailed software Billing to...

Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet

Pros

Support and Upto date Software Update as Per best in industry standard

Cons

Report designer should be added in product. It will allow us to design report as per customer required format

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Verified Reviewer
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best software of market

Reviewed on 2022-11-15

I am using from a long time and it is best software.

I am using from a long time and it is best software.

Pros

User friendly , fast working and easy learn,

Cons

Account easy is so tuff to use and it is not same as software

Cyrus
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

RESTAURANT POS -RPOS6.5 REVIEW

Reviewed on 2019-05-18

It is a perfect software to have it in your business to have a 360 degrees view of you business...

It is a perfect software to have it in your business to have a 360 degrees view of you business operations. I am satisfied and would highly recommend to my business partners.

Pros

The software is really fantastic in the sense that i have visibility of the current stock of goods/products in my stores, stock level update, real-time sales reports & able to see the fastest/slowest moving items - all these are visible anytime anywhere on a mobile device i.e thro' Whatsnow App.
I wouldn't miss to mention the quick 24/7 support service, very efficient to mention the least. Very much satisfied with this.
Quick setup of the product - within no time, you started selling through Gofrugal Software with happy results.

Cons

The company should be proactive to get feedback from its clients on the use of their product to ensure that the client utilize the system/product functionality to the fullest...... coz i found out that some crucial functionality are not being utilized reason being it is not known that they exist. With this kind of feedback, the company would be able to narrow down on areas that need training.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best solution for retail

Reviewed on 2021-04-13

Pros

Perfect solution for super market for tension free operations

Cons

I suggest to improve Easy to reach support

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Chaun
Chaun
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

GoFrugal... Is Amazing and I can be frugal when it comes to my. company.

Reviewed on 2022-06-27

Pros

The most important feature of this program is the organization of the system and how easy it is to use.

Cons

Honestly there are nothing that I dislike about the program.

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A Software with Good Customer Support

Reviewed on 2021-04-03

Pros

Billing, Reporting, Inventory Management

Cons

Regarding the differences in live stock and the system stock value.

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Sathya
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great service

Reviewed on 2019-05-27

Simple easy to understand easy to use

Simple easy to understand easy to use

Pros

Easy installation and great support and Easy to use

Cons

So Far no cons, Very pleased with the product

Pottamthazhathe Velayudhan
Overall rating
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

This product is preferable one for a supermarket

Reviewed on 2023-01-20

we are satisfied with software and service

we are satisfied with software and service

Pros

on time attention of complaints through online chat

Cons

It all meet our requirements .Our experience is very good

Soumya J.
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use feature packed software within budget

Reviewed on 2021-04-13

Pros

The first benefit one will notice while using this software is its ultra short learning curve with easy to use features and a host of options to choose from. This is just the beginning, pros also include good support from their assure care team and a timely resolution of of the reported issues in most of the cases. There is also an added benefit of development support for any customisation or personalisation requirements. The HQ portal consists of a host of analytics and reporting tools to ease MIS and business intelligence needs.

Cons

With all the the benefits and features currently offered I feel there is still scope of improvement by adding up to the existing ones. Many other competitors in this segment of retail ERP is strategically partnering with many a lot of third parties to offer free integration from the ERP end. A similar list of strategic partnerships with Gofrugal is hopefully under development or yet to be developed. Focusing on this area may have a positive impact on customer satisfaction as well as business development.

Response from Zoho

Dear Soumya, Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Yes, we have worked along with the third party payment, CRM integrations, you can get in touch with Ushatirtha Das and discuss on it.

Jacob
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Mixed Feeling

Reviewed on 2021-03-24

Overall experience with Gofrugal has been satisfactory.

Overall experience with Gofrugal has been satisfactory.

Pros

Using the Software, we are able to monitor the business in real time from anywhere in the world. The software gets updated regularly. The bugs are cleared and new features are added. Lots of options and reports available

Cons

The accounting side of the software needs to be improved. There should be an option for the users to design the reports from the data available. An option to back-up data and separate the database on basis of financial year would help to reduce the cost of ownership of software. Proper user manual of the software is not available. Hence not even 50% of the features of the software not being used. Currently the software gets an update every week. It's difficult to keep software up-to-date at shop.

Response from Zoho

Thanks so much for your feedback! We're really glad that you are enjoying our product and service. Our team has been continuously working on reducing the patch size and the time consumed for patch update. We will definitely look into your feedback and work on it.

Prem
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Optimal Solution for Business

Reviewed on 2021-03-16

Gofrugal has solved our internal theft issue and of course increased our overall sales with their...

Gofrugal has solved our internal theft issue and of course increased our overall sales with their variety of offers in the system.

Pros

Security is the most important for a retail business and this product has solved the issue for us. Ease to us and they have the best support team. More over, it is cheap.

Cons

I dont find one when i compare gofrugal with other software.

Response from Zoho

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Anand
Overall rating
  • Industry: Supermarkets
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Sunrisecitygroup

Reviewed on 2021-03-22

Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so...

Retail easy/ RPos is excellent software having remarkable reports & features.
HQ software having so many difficulties & missing field of reports etc.
Due to the HQ integration the add on product features are not functioning properly. So we discontinued the add on products.
Real time technical support also need improvements.
ALR renewal support especially [SENSITIVE CONTENT HIDDEN] provided excellent & wonderful support.

Pros

Retail easy having excellent features, but HQ having lot of limitations.

Cons

HQ features, reports to be improved.
Technical support should be required improvements.

Response from Zoho

Dear Mr Anand Kumar,

We'd just like to thank you for taking the time to write this review. We will reach you out and have a direct discussion on the limitations and the reports to be improvised.

ONKAR
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

Reviewed on 2021-04-13

VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT...

VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pros

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Cons

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Response from Zoho

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Muthu
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Value for Money

Reviewed on 2021-03-16

Helps us at a time we are growing and right now we are far more efficient and have nice tools for...

Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pros

Very user friendly, has numerous features and very robust. Online support have been great.

Cons

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Response from Zoho

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Aaditya
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

PRODUCT AND SUPPORT

Reviewed on 2021-04-13

I am very much happy with Gofrugal product with customer service and they are providing the help...

I am very much happy with Gofrugal product with customer service and they are providing the help document with videos.

Pros

I am using the software more then 10 years and its very useful for billing and accounts with GST upload.Very much useful for find the purchase order and make use to place order

Cons

We are almost using all the module i dont have any particular so its good

Response from Zoho

Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!

Verified Reviewer
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Gofrugal | A Truely POS

Reviewed on 2021-04-02

Gofrugal | A Truely POS, user friendly software

Gofrugal | A Truely POS, user friendly software

Pros

easy to use
good customer support
friendly behavior of tech support members
Cheap in cost
Inventory management
E invoice feature is good and easy to use

Cons

no phone support, need edit option in transfer out screen but overall experience with this software is good for us !

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Manish
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

admin

Reviewed on 2021-04-13

Overall it is value for money and simple to use. it is in detail solution and reports with mobile...

Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros

Simplest screen and User interface. It is simple to Operate.

Cons

Support have to improve as there is some delay in solution and understanding.

Response from Zoho

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Hiren
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Gofrugal Product Review

Reviewed on 2021-04-13

It’s good and Healthy

It’s good and Healthy

Pros

Maximum feature available. easy to understand easy to configure self help video and document

Cons

Some features of starter we expect in standard

Response from Zoho

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

PUNITHAVADANI
Overall rating
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

BEST SOFTWARE

Reviewed on 2021-05-07

no majar problem

no majar problem

Pros

EASY TO USE AND IMPROVE BUSINESS SMOOTHLY

Cons

most of the problems were solved promptly and the supporting team people sweet and soft spoken

Sureshkumar
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The front runner

Reviewed on 2021-03-29

Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised...

Previously some issues are there. But past 3 years i am not facing any issue. if any issue raised they will rectify in next patch update.

Pros

Easy to use, understanding the application and 15 years of addiction

Cons

No issues. Day-to-day updating. Some people are struggling to use this software. They need direct phone helpline.

Response from Zoho

Dear Mr Sureshkumar, We'd just like to thank you for taking the time to write this review. Our team will reach you and get the details of the customer, who are interested in Phone Support.

Anurag
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Good

Reviewed on 2021-05-12

Pros

Software is user friendly, has all the required features.

Cons

Online chat support is worst. Except for few experts like [SENSITIVE CONTENT HIDDEN] from UP and [SENSITIVE CONTENT HIDDEN]from Mumbai rest all are amateurs and dont understand the issue.

Sekandi
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Managing Director

Reviewed on 2021-03-17

I have been using this software since 2014 to date, but and its proven to be the best software in...

I have been using this software since 2014 to date, but and its proven to be the best software in the world

Pros

Usability and functions , good customer support,
currency compatibility in every country

Cons

The software is easy to learn and use, has good customer support and security features

Response from Zoho

Thanks, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!