Samsara Reviews

The software is easy to use and in real-time. It has the ability to pull videos of accidents and gives up to date driving alerts to keep employee's driving safely and prevent distractive driving.

Change is always difficult but this program was easy to transition to and make rolling out to the dispatch department a piece of cake.

Customer fueled app and software updates.

The company is growing so fast that you lose grasp of your initial contact people to newer roles and have to revert back to their support email. Responses are still handled in a more than sufficient time frame though so it hasn't been a real issue.

The Product is somewhat simple and not to hard to use however the app will put drivers on duty when they take them off duty. Making edits in the driver reports is annoying and more time consuming than necessary due to needing to leave a remark for every edit.

The most disgusting part about this software is the team behind it. DO NOT purchase this software. This is a money grabbing company that will use contracts and unethical tactics to take your money. This company will NOT work with you or be a good business partner. I have a Fleet that I currently am building up. Initially we signed a contract for the starting 8 devices we needed. I purchased another truck recently. I contacted Samsara for another device. In response to this they sent me a contract for an additional device. Which would have been fine however this contract had different timeline terms. Meaning at the end of my contract period we would still be liable for that other device for an additional however many months. I called my account manager to explain that I am building my fleet and planning on almost doubling my trucks. I explained I wont be purchasing these trucks at the same time, I would gradually be acquiring them and would not like to have individual contracts on every truck at different periods throughout the year. Signing the contract would have been fine if the trucks I purchased fell into the same specifications as the original contract. There was no budging or help on their end. This means I would have 6 to 8 additional trucks all with different contractual obligations. [Sensitive Content ] is who I was talking to. There was no help no budging just no. A company like this should be your business partners but Samsara just wants to TAKE ADVANTAGE OF YOU.

Real Time Tracking is helpful in our business to have our vehicles location for giving delivery times to customers that aren't present when the deliveries are made, giving the time/date and a picture of our vehicle at their facility helps with proof of delivery.Maintenance tracking is helpful for keeping vehicles service intervals to be done on time with the alerts to show up before mileage has been reach.

Following distance notifications can be annoying when driving in heavy traffic because the settings are fairly sensitive.Downloading footage from cameras can very slow at times, not sure if that has to do with the cellar service or if there could be an update to improve that retrieval.

This program offers a lot of features and has allowed us to extract data that our small company did not previously have easy access to. Managing HOS, fuel usage, IFTA and more are easier now that we use Samsara. In addition, it is easy to use and even our least tech-savvy drivers have been able to use it without issue.

There are a lot of tweaks to the system on a regular basis, which sometimes affects the interface of the product. This confuses some of our drivers and is difficult to keep up with for those without much technical/computer knowledge.

*Easy to use
*Can be used on different platforms
*Looks very high tech

On the maintenance section-When you create a schedule for any particular unit you have to create multiple for each unit. On an our previous software we used to use before you only have to select a unit and then select what you needed to track ea. PM, DOT inspections etc.

I love that it has two cameras, front and interior facing, that it connects to the control module of the car, that it alerts us when the driver is distracted or unsafe and that it records audio.

I think the sound quality is uneven and can be improved. The video retrieval process is very helpful but clumsy and needs to be improved.

The customer service is top notch along with the different features. It gives all the information we need on our drivers and vehicles at the touch of our finger tips.

Would like for a customer representative to contact us after a year to review how we are using it and to see if we could use to system more to our advantage.

The ease of use of your product, such as the map and alerts

That you still cannot figure out how to get your software to read my two newest trucks odometers - this has been a real problem. I've also had performance issues as a result of them using AT&T as their coverage is not as good as Verizon in the areas my trucks travel.

the app is ok, same as all other companies out there.

you have to pay before you even start getting service.

Very comprehensive. There are probably more thing built into the software than we actually loose.

would like to see mile markers easier on the map search when looking at trucks.

I have no Pros after there was continuous issues throughout the time I was locked into my contract.

Read my overall experience worst experience ever!!!

Easy to use. Team driver logs accessible from same page. Reliable

I haven't have any problems using the Samsara dashboard software.

Easy to use. Support is great. Up to date information.

Any con that comes up tech support takes care of it right away

Having less than one year, I assure all, there are none.

This company seems to be the perfect example of a company including too much, most of which is quite unnecessary .
Most of it constantly fails.

Very user friendly. Accurate and up to date latest information.

Absolute worst customer service I think I've ever dealt with in my professional 10 year career. You can not get a hold of them by phone. No matter how many voicemails you leave, no one ever returns your call. 2nd option is email. I don't know how many I've sent over the last few months to address one issue. No one responds or cares.

Easy to use. Easy for drivers to also use

takes too much to get equipment replaced

I love how much this program offers; it has helped us majorly weed out the not so loyal employees. The ELD portion is simple and easy to use and I don't have to fight the guys to use it for their logs. They just want to use it. I love the camera system as it has helped us out with false reports on reckless driving and gives us a little sense of comfort knowing that we have those backing us up 100%.

The only issue I have seemed to notice is where we live in Nebraska sometimes when the trucks are going out in the sandhills; sometimes the trucks don't quite connect all the way. So the live feed gets a little jumpy, but it still keeps it up to date as best as possible.

The software is all on the internet. I can use the fleet management portion on my tablet, my phone, or any computer as long as I have my login information. So far any tablet or phone I have tried the driver app on has worked.

Only the most minor of issues and even then it is almost not worth mentioning however to be an honest review I do need to mention it. The driver app has locked up while being used on the tablet. No reason has been found as to why as of yet. The app also does not keep the tablet screen on when the app is running which some people don't see as an issue.

It does a decent job of tracking vehicles, the video cuts out sometimes and the real time pictures are only while the vehicle is moving. It takes a little bit for pictures to start when truck first starts moving

The customer service is terrible they will never call you back they only want to e-mail you. Accounting constantly screws up the billing when you call they cannot give you reasons why, I was told by one of the accounting reps they are very small and only have 3 people working. I was told they are trying to create a customer service department but they are to small at this time. If you have a large fleet look elsewhere this is not a great option especially if you are looking for good customer service or product help.

- Artificial Intelligence is great
- Easy to use platform
- Installation was easy
- Gives great overall driver information

-Waiting to see how the backup feature for the trucks work

Easy to use and live reporting is really good

That it does​ not show zip code and full address

I think the ease of use is the best part of it all and then the real time access to all of our vehicles is fantastic. No more, "Our bus never came." I can easily look and see - yes it was a this time, the same as every other day. It also helps work with drivers who may be struggling that we did not realize were struggling.

I can honestly say nothing at this point. We under utilize the system now, but after an in person training, we are ready to get going (for real) - maybe I'll have a "least favorite", but not at this point in time.

It is cloud based, has real time location of truck with map and has a driver app.

Software is faulty. Most recent issue gateway is supposed to automatically record driving time but, it's recording driving AFTER driver is going off duty and truck is parked.. causing HOS violations on log.. tried editing but, because the edit is from DRIVING (incorrectly recorded) to OFF DUTY it indicates there is still an ELD violation. Reached out to Samsara they said it will be about 2 months before this can be fixed. I've decided not to renew my contract.

Ease of use online and on the vehicle app.

Nothing comes to mind...................