EyeOnTask

4.8 (54)
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Field service management software for businesses

Overall rating

4.8 /5
(54)
Value for Money
4.8/5
Features
4.7/5
Ease of Use
4.6/5
Customer Support Software
4.8/5

96%
recommended this app
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54 Reviews

Ted
Ted
Overall rating
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible solution, Best value for money

Reviewed on 2021-05-02

EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different...

EyeOnTask replaces several self developed tools and many Excel sheets. It makes the different processes easy and prevents mistakes. Especially the integration of the app for the fieldworkers with the back office improved efficiency.

Pros

EyeOnTask comes with an enormous amount of standard features which can be configured to the requirements. All features are integrated within the software but also over the different user interfaces like the web-interface, the apps and the plugins.
Several financial features for the European market where missing, but added on my request within six weeks.

The price model is very acceptable. For the company I advised the cost was even less than the "free" open source solutions when support was taken into consideration.

There is good support although it is only in English.

Cons

The integration with other software is limited. A direct connection with the accounting software my client uses is not available ( currently solved with an export/import). I however had a good discussions with the people behind EyeOnTask and they are now working on adding a mapping tool. With this tool it would be possible for consultants like me to configure the connections with third party software.

Alternatives Considered

Syntess Atrium and Bitrix24

Reasons for Choosing EyeOnTask

The efficiency in the method of working could be enormous improved and mistakes prevented. An estimated 1,5 FTE is saved with the use of EyeOnTask.

Switched From

Microsoft Excel

Reasons for Switching to EyeOnTask

EyeOnTask is one complete system which can be configured to the requirements other than Bitrix where many plugins of different vendors are needed. And the pricing model is much more friendly than Syntess.
José Antonio
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The most complete and affordable option for FSM.

Reviewed on 2024-07-23

After some time my team is getting use to the software, now we are getting positive feedback from...

After some time my team is getting use to the software, now we are getting positive feedback from my engineer

Pros

His value - quality relationship is one of the best, I check almost all on capterra and some software has an astronomical price, probably was better but don’t have the budget and not match the investment to a department that only generates expenses on some companies (field service support if very difficult to monetise).

Cons

Difficult to configure and understand some modules, like customer portal, or contracts, or actives and personal equipment because customer equipment and personal equipment is configured on the same place.

Alternatives Considered

Zoho FSM, Praxedo and ServiceNow

Reasons for Switching to EyeOnTask

Because is the most affordable and complete option, Zoho doesn’t has pictures of the equipment or actives, servicenow is very complicated to install, some doesn’t fit on our budget
Mick
Overall rating
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Efficient, Modern, Crisp, Economic

Reviewed on 2025-02-21

During the set up phase, the support team were always on hand. I've had the odd "how to" interaction...

During the set up phase, the support team were always on hand. I've had the odd "how to" interactions with support and they have responded promptly with definitive answers or come back quickly when they have had to check with develops.

Pros

Fresh, clean look, strong reporting, attentive support team and willing to listen to suggestions, which have been implemented. Clean clinet reports and good automation. Great for managing teams

Cons

The web portal is strong but needs a revisit. At time of writing, the web portal is version 0.0

Alternatives Considered

WorkPal and Simpro

Reasons for Choosing EyeOnTask

Poor reporting, glitchy, messy system to us. Support was grat but ultimatley could not resolve sporadic issues

Switched From

Joblogic

Reasons for Switching to EyeOnTask

Better fit, easier to use, easy integration and deployment. Less inertia to change for the team
Ashley
Overall rating
  • Industry: Food & Beverages
  • Company size: 501–1,000 Employees
  • Used Weekly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Timekept and used

Reviewed on 2025-02-22

It was a good product for it's purpose but it isn't for me it's a good product though

It was a good product for it's purpose but it isn't for me it's a good product though

Pros

Easy to understand and comprehend very fast

Cons

Not something I would need to use in the future

Bok Mun
Overall rating
  • Industry: Business Supplies & Equipment
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Good and useful software for my business

Reviewed on 2025-01-26

EyeOnTask allows me to keep track of my operations and assets, enabling me to be on top of...

EyeOnTask allows me to keep track of my operations and assets, enabling me to be on top of everything.

Pros

Ease of use and multiple functions on one platform.

Cons

Overall great! But would love to have the settings and customization to be a little more user-friendly.

Sally
Overall rating
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Customer Support, Apps Function

Reviewed on 2024-03-02

Support Team very weak, the take days, weeks to rebot the software, I paying with do the report...

Support Team very weak, the take days, weeks to rebot the software, I paying with do the report manually, wasting my time, wasting my money, is not the major issue. I am losing my contract and sales, coz most of photos disappear.

Pros

Nothing I can said, I should get what I pay.

Cons

I lossing contracts and sales due to first 6 months the apps keep down. Manually do service report, all photos gone. Support team very weak.

LUCIANO
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Excellent price/performance ratio

Reviewed on 2024-05-20

Pros

Excellent price-performance ratio. It includes almost all of the features and functions that our operations need at a much lower cost than the rest of the applications. Setup cost $0. Very simple implementation. Very agile technical support always answers our questions.

Cons

We are waiting for the integration with zapier which they informed us is in the plans

Alternatives Considered

Kickserv, Jobber and Zuper

Reasons for Switching to EyeOnTask

The app has all or almost all the functions that are suitable for our operation and since we are starting in this area, the price factor is crucial at this stage.
Nadia
Overall rating
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

fordel technologies

Reviewed on 2024-05-28

GOOD APP JUST NEED SOME WORK DONE AND WILL BECOME A GREAT APP

GOOD APP JUST NEED SOME WORK DONE AND WILL BECOME A GREAT APP

Pros

GOOD APP JUST NEEDS SOME WORK AND UPDATES

Cons

NO CREDIT NOTES
GOING BACK TO THE MAIN PAGE EVERYTIME YOU ACCESS AN INVOICE OR CLIENT VERY ANNOYING AND TIME CONSUMING
NO ABILITY TO PRINT MULTIPLE INVOICES FOR ONE CLIENT YOU HAVE TO PRINT EACH INVOICE ON ITS OWN.

Hani
Overall rating
  • Industry: Public Safety
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

P I P M Pest Control - EyeOnTask Review

Reviewed on 2024-09-24

excellent and comfortable with a professional system such as EyeOnTask

excellent and comfortable with a professional system such as EyeOnTask

Pros

it is a very good system to manage tasks and contacts in your company
the most thing I like is the templates for service reports, invoices and contracts and I can edit it smoothly to match with the company image

Cons

the reacquiring system you will not miss any task or invoice

Suji
Overall rating
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent support

Reviewed on 2024-10-18

100% satisfied customer with no doubt would recommend

100% satisfied customer with no doubt would recommend

Pros

systematic way of process, user friendly

Cons

generating the report, raising the complain and quotation

Elaine
Overall rating
  • Industry: Wholesale
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Good scheduling platform

Reviewed on 2024-05-21

We are happy to continue to use it. Good scheduling software.

We are happy to continue to use it. Good scheduling software.

Pros

Ease of use and set up. My colleague from field technicians to the schedulers to the managers have no issue using the platform after 10 mins orientation.

Cons

Integration to more popular ERP is critical such as MS Dynamics but currently no means to do it now as far as I know.

Sofia
Overall rating
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Software!

Reviewed on 2024-05-06

Pros

It makes my life so much easier! It’s so much easier to manage all!!

Cons

Easy to learn and use, fast and intuitive.

Wade
Overall rating
  • Industry: Security & Investigations
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Eye on task

Reviewed on 2024-06-14

Pros

Easy to use for technicians and support is good

Cons

unable to produce Purchase orders from quote

Diederik
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

The best solution to your service based business

Reviewed on 2024-10-08

One word "Indespensable" we would not be able to run our company without this software.

One word "Indespensable" we would not be able to run our company without this software.

Pros

It is everything we need and more in a service software

Cons

Drains battery of phones too much if thy could improve that it would be super

Joseph
Overall rating
  • Industry: Renewables & Environment
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Feels like it is tailor made for my company

Reviewed on 2023-05-07

This software allows my company to employ new office workers and only have to train them on how to...

This software allows my company to employ new office workers and only have to train them on how to navigate eye on task. We have cut staff training times in half. As well as that I no longer bring my work home with me in the evenings. As the owner of the company I was always catching up on paperwork, but this product gives you your time back. Every job and associated detail is at the click of a button, no more running out of stock, no more office and field mistakes that cost time and ultimately money.

Pros

This software is so well made for the service industry you can tell the correct research was carried out. It is overall quite simple to get working for your company. No more unorganised job schedules or trailing through emails looking for field documents, and most importantly the customer can be invoice before the field team even leave the job.

Cons

So far I am very happy with the software, there are some small things that need to be updated for my country but when I find something that needs attention I get in touch with the eyeontask team to suggest a certain addition and so far they have taken it on board and the changes are made.

Alternatives Considered

Tradify and Salesforce Sales Cloud

Reasons for Choosing EyeOnTask

I did some research I liked the look of eyeontask and signed up for a free trial, after one day I knew it was the correct software to grow my company.

Reasons for Switching to EyeOnTask

They had a promo video that was aimed at my particular industry and it drew me in, after that the pricing is quite competitive
Gaby
Overall rating
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best field service program out there.

Reviewed on 2023-04-14

Program has been amazing. Aside from being so affordable, it is packed with so many features that...

Program has been amazing. Aside from being so affordable, it is packed with so many features that makes my job a lot easier. Support team has been very helpful... Any time I had any issue or question, they were always there to help, always listened to my feedback. I've tried so many other programs before picking Eye on Task, and I am very happy to have stumbled upon it. Hands down the best option out there. I'm very surprised they aren't at the top with the highest and most reviews. Highly recommend to everyone.

Pros

How affordable it is and how support always listens to their customers.

Cons

The date format. But they just fixed the issue so I'm a happy camper now :)

Alternatives Considered

Housecall Pro, FieldEdge and RazorSync

Reasons for Switching to EyeOnTask

The price was very affordable compared to other programs. They had way more features and customization as well.
Tom
Overall rating
  • Industry: Furniture
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent system

Reviewed on 2022-03-11

Pros

There's nothing I don't like about this, I have tried a lot of systems including very popular ones, this is by far the best and the price was an added bonus.

Cons

There's nothing I dislike about this, it's done everything that we needed which was hard to find in other systems on the market

yeo
yeo
Overall rating
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

HomeUnited Repair Service Review EOT

Reviewed on 2022-07-26

Tested many other trial of other software found EOT BEST in term of ease of use, setup and...

Tested many other trial of other software found EOT BEST in term of ease of use, setup and especially good on the Customer Portal and expenses entry and many other functionality. Technical help very fast on skype.

Pros

Simple and ease of use, setup and especially good on the Customer Portal and expenses entry and many other functionality.

Cons

The Accept job, travel then start and later complete too much to click and tends to missed or forget, Would be good if can be automate with GPS logging.

Derrick
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Field worker app

Reviewed on 2021-07-07

we can manage out field workers, appointments and leads from the one software and its user friendly...

we can manage out field workers, appointments and leads from the one software and its user friendly for our filed worker, was most impress that the field worker and the admin app for mobile device are independent of each other this allows me to run both at the same time extremely useful.

Pros

I have been looking for a field worker software for a number of years i have finally found the one for us the price is competitive, the technical support we are so impress with there service we can relax to know we do not need to look further,
Thank you EyeOnTak i have look and subscribe to so many field worker software this software and support does it all for me

Derrick Barrett
Goldcrest Maintenance Service

Cons

I could not find any thing not to like

Michel
Overall rating
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Eyeontask

Reviewed on 2023-03-20

Pros

Quality of service and ease of use. They answered me right away on the week-end to answer my questions, thanks to Addie!

Cons

Lillte old interface but does the job really well

Malcolm
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Everything you need in Field Management

Reviewed on 2021-03-12

One of the challenges we faced as a company was being able to provide historical data relating to...

One of the challenges we faced as a company was being able to provide historical data relating to work done for clients in the past, images to verify last known state, and providing reports to the client in a timely manner. Using EOT, we were able to take a process which would normally take a day or two to prepare, and break it down to a few minutes. We are now able to immediately send clients reports as well as invoices for work done along with fieldworker comments and photographic evidence via a pdf file. You can also choose which images are sent and include links in your report, all within minutes of a job being completed by the technician.

Pros

Ease of Use
Customizable
Historical Data Storage
Regularly Upgraded and Updated software
Superb Tech Support
Great Price
Great Workflow - Lead->Appointment->Quote->Job->Invoice - All linked
Fieldworker Tracking
Work Scheduler
Customer Portal
Recurring Jobs / Invoices
Expense Tracking
Equipment Tracking
Contract Management
PayPal Integration
QuickBooks and Xero integration

Cons

Still has a few bugs -Sometimes you may need to wait to have tech support resolve your issue

Akbulut
Overall rating
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Perfect solutions and superb aftersales service

Reviewed on 2022-01-16

So far so good.

So far so good.

Pros

We found it very easy of use, although there are plenty of new features that we find on the app and we are implementing those features to our business. All in one solution finally, everything is in one place, reducing the number of processes and paperwork. Our dependence on ms office and emails is getting less and less every day. Our clients love the customer portal and we are getting fewer calls every day from our clients who were asking for progress information on jobs because they can follow every bit from the customer portal with their accounts. Only this feature is enough reason to use Eyeontask. We are extremely pleased with the support service that are reacting in timely manner.

Cons

It would be nice to have some more custom reporting features.

Alternatives Considered

ReachOut Suite and mHelpDesk

Reasons for Choosing EyeOnTask

Limited features, expensive and slow service

Reasons for Switching to EyeOnTask

Good features and reasonable cost
Graham
Graham
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 10.0 /10

Eye On Task- Leading the way to business integration

Reviewed on 2021-01-01

Eye on Task speaks to every area with in a business from production, sales, quality, to a strong...

Eye on Task speaks to every area with in a business from production, sales, quality, to a strong consumer focus

Pros

With Eye on Task the process of alignment in businesses between different departments within a company has become one of the greatest tools to make business practices more efficient.

Cons

Sometimes the data can be too much, which can lead to bottlenecks.

Elzaan
Overall rating
  • Industry: Security & Investigations
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Ease of Use

Reviewed on 2022-12-06

As an admin user on the software, I find it a great addition to our supporting structure for the...

As an admin user on the software, I find it a great addition to our supporting structure for the fieldworkers to provide the necessary feedback and assignment of tasks, without too much hassle.

Pros

The product is reasonably easy to learn and to use on a daily basis.

Cons

The product is limited to the discipline and available time of the fieldworkers to complete and update the status of tasks assigned.

Michael
Overall rating
  • Industry: Utilities
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Cork - Ireland EyeOnTask Review

Reviewed on 2022-07-20

At the start there were some teething problems getting some features tailored to our business. ...

At the start there were some teething problems getting some features tailored to our business.
The EyeOnTask team were brilliant. They worked with us to resolve the technical issues until we were happy.
They always respond to any queries in a friendly and courteous manner.

Pros

Easy to use and navigate. Lots of options for our business

Cons

There were some accounting features missing initially but we have rectified this now.