M1 ERP Reviews

E2 is a huge step forward from where we were as an organization. The powerful features and endless options make the possibilities for this software seem endless. If you want to perform a particular function odds are E2 has a way to do it.

E2 was such a drastic shift from where we came from that eployees took a long time to adjust, Those that are willing to experiment with the software and its capabilities have had a much easier transition than those who are not.

Customer support is good. You can always get someone on the phone. They do work with you to try and get things figured out. Although you may be on the phone a long time, so plan accordingly.

Everything pretty much. It's the least user friendly software we've encountered. It's not a visible system, everything is buried deep within. It takes many different clicks and screens to see what is needed to see. Doing any retail type business with different price levels is very troublesome. Information that should be simple to look up in near impossible. This system also puts your parts from a PO in the order they want to, not how you entered them. you can't customize any reports without paying or going through a bunch of trouble. We have stumped our techs several times with simple issues that can't seem to be resolved. You can't just hit print on any screen, you have to "generate a report" Creating parts in the system is cumbersome as well. You have to close one window to open another when creating the part, you can't check from one part to another to compare. There's several errors that pop up. The cost of this software was far too high for how much time it added to our work day and work load. We also had to upgrade our main server and some computers to accommodate this software. All in all, this system is not a simple system.

This software is very versatile and covers everything from quoting through shipping. The accounting module keeps everything in one interface so there aren't any integration issues.

The quoting module uses estimate codes that you can not see all at the same time. Reconciliation of accounts only works on a calendar month basis. Credit cards require jumping through some hoops!

We have been using this software for 10 years and I don't know how we ever survived without it.
Product Configurators really helped us streamline our estimating and planning processes.

We have tuned M1 to a point where we have very little issues. It took some time to really figure it out but we realized that the core system didn't really need a lot of the customizations that we thought it did.
I'm not good at cons...

It Will do virtually anything that we need it to do.

Not very good support for the product, ie having to call or e-mail someone to call back, maybe within a couple of days. Manuals are very generic. Online info is very limited too.

Visibility is key for us, and with this software you can follow an opportunity through from initial stages of quoting through final stages of billing and everything in between. And Customer Service is Top Notch!

It can be difficult to make changes to orders once in process, but hopefully that is something their team recognizes and will help to rectify in the future.

We replaced Global Shop with M1. We like M1 because is quick and efficient. We are working on more customized reporting and moving to the newest version - very exciting for our company!!

Getting new downloads up and running is a little difficult. Hard to coordinate M1 Support with our outside IT Consultant

It is very intuitive and extremely detailed. Nothing is missed.

Hard to learn at first, but customer support more than makes up for it. Very helpful and professional.

Although not intuitive at all, once you get used to the system it does work and prior to this year, it has been infallible.

Customer service is fair to poor as we did not receive any contact from this company regarding upgrades, etc. Carefully read the maintenance agreement as it apparently does not cover repairs and upgrades - which begs the question, what is that payment for exactly??

We have been using this software for over 13 years and the fact that it is an open system allows us to implement special features that is only relevant to our business and it is very easy

The quality management in regards to the inventory was lacking when we implemented the software and I don't know if it was improved since then

Very detailed when planning jobs. Trackability of inventory is great.

I am not a fan of how once something has been linked it is not able to be deleted.

Good Sales Team :) Might be good for very small company but wouldn't recommend to any company. After trying other ERPs have almost no Pros except how they did Part Revision.

Software failed when was put to load. Worked fine in pilot but when needed to manage 1.4k POs on daily basis it couldn't do math. At one point had daily meetings with development team from Australia on issues but still couldn't resolve all issues. About twice a week were getting orphan records in DB, development team were no help on this.
ECi started promising us new version but promise was sliding.
After 8 month of deployment time and about 6 month after go live hard decision was made, search for new ERP. When ECi was asked to give us partial refund because their product didn't perform as advertised they revealed themselves as very bad partner.
M1 also has major security issue.

Ease of use, functionality, reporting, scheduling.

Nothing yet. We've been using V7 and are getting ready to switch to V9, looking forward to the upgrade.

The amount of report options is wonderful you have many different options to retrieve your report

trying to figure out the best way to get a report

i like the range of information that is available at the fingertips

could have a more modern look and feel to it

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

The way the data flows through the entire process of production to invoicing.

The help option needs a bit more step-by-step explanation. I have trouble finding what I need.

Easy to use. Broken into modules so everything is grouped together. You can have multiple tabs open and traverse in-between them. Being able to access SQL backend is beneficial for writing customized reports.

Would like to see what users are logged from login screen as sometimes concurrent licenses are orphaned.

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

The only thing that was good was the dashboard
The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks.
Support was often vague - it didnt sound like support personell had the correct training
They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it.
They didn't seem to understand NZ laws
Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

The integration is well done, there are many facets to the software setup that enhance the integration.

I wish the training video's were more up-to-date on some of the advanced features like scheduling and the web interfaces.