BigChange Reviews

It is very easy to use and can be adapted to suit the business' individual needs. BigChange are constantly updating and adding new features. The support team is friendly, helpful and knowledgeable and always answer the phone and emails.

There's nothing I don't like about the software

The facility to invoice live and make cash flow through the business improve.

The schedule does not have dynamic scheduling

The CRM is a good tool for storing customers information

Scheduling engineers for long term jobs is too time consuming

Integration with sage, instant updates, engineers are happy too as they have all their jobs on the tablet with instructions. Less room for error. Roadcrew are fantastic

Took a while to set up but worth it in the end.

Job Watch is a very modular product and very straight forward to tailor to an individual business. Implementing this software had an immediate impact on the speed at which field service jobs were detailed and billed to the client. Cash flow was positively effected due to itemised billing, client sign off of work completed and job reports tied to invoices. Job watch manages all of the processes concerning my company's field service activity, from the tracking of engineers to the delivery of an accurate invoice with the added bonus of reducing time and costs associated with service administration.

The contracts section of the software is difficult to tailor to our business and engineers on site do not have visibility of the contract levels that are set so they cannot see what works are covered by any agreement.

The onboarding and customer service is great. First line support are excellent and it's refreshing to find a company that you call and easily get through to a real person that can resolve problems. The availability of the APIs is generally better than the alternatives.

The reports are not good and not well thought out when compared to competitors, exporting is difficult or not available for some reports and there are no options for the automation of report exports for integration.

Its functionality and the ability to hold all our customers details, job details and job tracking.

There are several actions that need to be done separately in order for an automation to work. This can be tricky to work out and normally involves calling Road Crew.

The ability to tailor a bespoke software system that works for your team and your customers. A we continue to systemise our business, Big Change are at the heart of this.

Automation, photographic job reports, workflows which drive consistency and track your engineer function.

The system sometimes doesn't flow very easily at times, many clicks to get from A to B at times.

Previously we had to use several systems to run our sales team, service department and accounts. This can now all be done as one and each department has access to the whole system. Being able to see what customers have on hire without asking other departments has been key for our sales team.
The quick access to service quotes allows the team to function more efficiently and effectively. Glad we made the decision to change

Some of the reporting could be improved with the likes of power bi. This would enable management teams to create their own purpose built reports

1. Nice bunch of people to deal with2. Reliability and wants to help

SchedulingStock controlSage 50 cloud integration unreliable so we use sage 50 server based

Scheduling, quoting, vehicle tracking functions and word templates. Also reports, automation and central access of information available to all back office users.

The tablets are get for mobile workforce and easy to use; makes paperwork and filing easy and efficient to manage, syncing all information instantly and traceable.

It is a complex system, you need to build up and invest time to explore, setup and implement - overcoming challenges until you get it right and it works for you/ company, that period can be stressful. Also in house for training users is demanding.

Stock module could be improved, enabling stock usage deducted from stock holding without manual process.

The software is packed with features which help our day to day function. having vehicle tracking, shedulling, planning and electronic job cards/delivery notes, sales leads and CRM tools all in one place.

Instant job status through the schedule tab means we can e the status of each job and each resource.

Very data heavy, lots of initial input and adding information

We like the fact that we can monitor our engineers out on the road and can quickly receive their job sheets electronically without the concern of lost paperwork.

The site tends to freeze regularly. I did mention this to a member of staff and they said it was down to google. When google is working as it should but The Big Change is the only thing that is freezing.

Customer Service
Price vs Functionality
Adaptability of the software
Frequency of updates
Big Changes acceptance of users ideas to enhance the software and implement ideas

Being cloud based can be a challenge sometimes.

I like the Scheduling feature once the jobs are on. Very easy to schedule and reallocate jobs when you need to.
I also like the Easy Views - This is one of the most helpful sections of the system.

Having to create a Customer site (Child Company) for every new job you get and then creating a new job especially when you may never work at that site again. would be much easier quicker and convenient if you could free type the site address in.
The training side of it I have to admit is awful. It has taken me so long to get where I am now and most of that has been my time sat playing around with the system - The training videos are too fast, it skips parts out or assumes you know where exactly you are meant to go on the system to do or find something, or it says this part will be covered in another module. A guide for logging a customer - Guide for Logging a Customer Site - A Guide for inputting a job - A Guide for raising an Invoice would be so much better than trying to watch a video take notes and then try and remember how to do it, Esp as customers are expected to input and set up everything virtually within the system.
MAPS - It would be helpful if it would advise how many miles away the engineer is until he reaches his destination.
JOBS / INVOICES - Once the Jobs or Invoices are complete you can't amend any of the details this is very annoying as you are having to duplicate everything and then save any pictures etc and worksheets and move them over to the next one. ALSO the description you type when raising the job. If you make a spelling mistake and the Job is complete you can't correct this field - This is then on the customers Invoice.

Sales reps are likeable and extremely helpful.
[SENSITIVE CONTENT] in customer services is a good guy but he must follow through on what he saw and understood when we asked him to come and visit us to see the issues we were having.

The product is only fit for a one trade business- the sales reps will say yes to all your questions without ensuring their answers to be true
Our IT engineer worked on the installation and onboarding full time and was not given the promised support from Big Change
We lost three members of our team, who jointly made a major mistake due to failure of linking separate trades within our organisation.
You will be charged for everything and there are extras on every turn you take.

It is a really important tool in our business. The software does everything we want and more. Big change cuts out so much admin and with all the reminders and alert it does our work for us.

Somethings are not always possible but very few and far between.. However you can suggest to the developers and if they feel it is a wide problem they will develop the change.

The biggest thing about BigChange is the visibility that it gives us. All the information we need is instantly available so we can manage everything more dynamically and keep customers better informed.Integrated vehicle tracking and navigation combined with intelligent and responsive scheduling has further boosted daily productivity and simple things like engineers no longer having to ‘phone-in’ at the start of the day or end of a job are making a real difference to the work that can be completed each day.The ability to automatically capture on-site information including date stamped photographs and ‘no-touch’ signatures, introduced to support Covid restrictions, together with other processes, enabled by BigChange, are also helping Stirling Electrical secure additional contracts with public sector organisations such as Housing Associations.

Integration with Sage has been problematic and has improved slowly over the past two years but it needs more work.

The Dashboard and Schedule screens are great - so easy to understand and use. The vehicle tracking is excellent too - we particularly like being able to use Google to actually see where vehicles are parked. The ability to produce league tables of driver behaviour has also had a great impact on the behaviour of our engineers, and our fleet insurers like this too.
Road Crew are always helpful and knowledgeable and theon-line help centre is also useful.
The integration with our bespoke management software was relatively easy and any subsequent tweaks have been easy to manage.
Our engineers are very happy not to be hand writing job sheets any more and clients are more than happy to accept electronic records.

The facility to download data to create bespoke reports would be very useful, especially around the Resources and Vehicle information - the data on what they do is great but to get a list of, for example, engineers and their skills is not possible without asking Road Crew to do this.

This is a really easy system to use, you can design to meet your company needs for policies, procedures, health & safety. You can manage the system yourself, you do not need software engineers to design your worksheets this can all be done in house

There is a big opportunity to increase a HR facility. We currently pay for HR Access for our HR needs, when we could run just one system but improvements need to be made. the message system could do with having the ability to add an attachment and the text amount increased. A URL (as requested by me as a development request) to the notes section.

We liked the promises that were made when we purchased JobWatch. It sounded perfect for us.

It doesn't work in the way we were promised. Recurring the jobs doesn't work for anything not done on a set day, the invoicing only seems to work if you have a price list, which we don't. The worksheets that govern which RAMS the operatives will see when starting the job keep disappearing and, despite repeatedly reporting this issue, the problem persists. This was supposed to replace our manual system of CRM but we are having to use our old manual system to check that JobWatch is as it should be. Purchasing this product has meant that we are spending nearly twice as long processing jobs and invoices.

This system looks stylish and non threatening to use for both user & in the customer portal section. The best thing about the system is it being so easy to use and all of the automatic customer updates are the a fantastic addition.

The customer portal has the potential to hold a lot more information when customers are booking their jobs through it, it would be a lot better if the customer was able to select the piece of equipment they want to book an engineer for. It would also be better if their service documents, gas safeties etc could be stored there for the customers to access as and when they want to.

Web based, no local or network installation required.
Clean, easy to use UI.
Excellent customer support.
Good, regular roll out of new features.
Excellent communication between back office and filed engineers.
Ability to create custom job card and financial templates.
Ability to create custom worksheets with questions applicable to a specific industry.

The software can feel prescribed and my require a in house procedure change to fit the software.
A wider range of built in reports, with more user selectable parameters.
Stock handling side of the software would benefit from an update.
Some areas of the mobile companion app could be more user friendly.

This software has had a major impact on our business and their team implement changes constantly to keep up with the demands of the user. The initial set up was relatively easy and we had a lot of hand holding during the process.

Sometimes the system can run a little slow.

There are no limits with the software, literally everything can be manipulated to suit your own company's needs.

Implementing at the start can be a big task if you have thousands of sites, but do it right with the support of road crew and it will be totally worth it.