--- description: Detailed reviews on Maestro PMS based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Maestro PMS with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Maestro PMS Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [Maestro PMS](/software/114427/maestro-pms) # Maestro PMS Canonical: https://www.getapp.ca/software/114427/maestro-pms Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/114427/maestro-pms?page=2) > Maestro PMS offers hotels, resorts and multi-property groups 20+ integrated modules, on premise or cloud, mobile \& touchless, backed by unparalleled support. > > Verdict: Rated **4.3/5** by 23 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Maestro PMS Maestro PMS is a multi-property resort and hotel management solution providing an enterprise-wide and platform independent system that comprises 20 specialized feature modules leveraging a single centralized database. Cloud-based deployment ensures Maestro is accessible via a secured browser connection, with property data housed off-property and backed up within a PCI compliant environment. Scalable modules include front office (PMS), multi-property management, membership, housekeeping, work order, guest loyalty, sales \& catering, spa \& activities, Xpress wireless check-in (iPad), retail \& fine dining POS, plus guest experience management for satisfaction feedback and evaluation. An integrated ResWave2 booking engine is included in Maestro's Web Connection suite, also featuring e-marketing, adds third-party distribution channels to a hotel's independent website in order to boost reservations and give guests self-service access to booking activities or amenities etc. Dynamic yield management is built into Maestro with controls for automating the optimization of room rates and service pricing in order to adapt to shifting market conditions and maximize business revenue. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 23 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: NORTHWIND - **Location**: Markham, Canada - **Founded**: 1978 ## Commercial Context - **Starting Price**: US$25,000.00 - **Pricing model**: Flat Rate - **Pricing Details**: Contact a Solutions Consultant at Maestro PMS at 1.888.667.8488 or info@maestropms.com for detailed and personalized pricing information. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, Ireland, Mexico, United Kingdom, United States ## Features - API - Access Controls/Permissions - Booking Management - Built-in Accounting - CRM Software - Catering Management - Communication Management - Contact Management Software - Customer Database - Customer History - Data Import/Export - Developer Portal - Document Management Software - Electronic Signature - Email Management Software - Employee Management - Extended Stay - For Vacation Rentals - Front Desk Management - GDS/OTA Integration ## Integrations (5 total) - Book4Time - Ivy Experience Suite - ResortCleaning - Tripleseat - Whistle Messaging ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.ca/directory/81/hospitality-property-management/software) - [Property Management Software](https://www.getapp.ca/directory/181/property-management/software) - [API Management Software](https://www.getapp.ca/directory/559/api-management/software) - [Hotel Management Software](https://www.getapp.ca/directory/592/hotel-management/software) ## Alternatives 1. [Hostaway](https://www.getapp.ca/software/106989/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.getapp.ca/software/112215/guesty) — 4.4/5 (465 reviews) 3. [Smoobu](https://www.getapp.ca/software/126203/smoobu) — 4.5/5 (195 reviews) 4. [WebRezPro](https://www.getapp.ca/software/104003/webrezpro) — 4.6/5 (211 reviews) 5. [GuestTracker](https://www.getapp.ca/software/2038539/guest-tracker) — 4.5/5 (12 reviews) ## Reviews ### "Fantastic customer support drives feature rich PMS" — 5.0/5 > **Chris** | *October 18, 2017* | Recommendation rating: 9.0/10 > > **Pros**: The hospitality industry is about people - connecting people, servicing people, and other various interactions. Having a key software vendor that is also about people is invaluable. The support staff at Maestro are what sets them apart from their competition - the Canadian hospitality is on full display here. > > **Cons**: As is common with PMS suites, the interface is a bit dated in its look. The HTML version is a bit more polished however. ----- ### "Used it for 7 years" — 4.0/5 > **Ryan** | *February 18, 2019* | Business Supplies & Equipment | Recommendation rating: 8.0/10 > > **Pros**: Once you get past the learning curve, it's very easy to use and move quickly through the program. It is a great program for all aspects of managing hotel be it inventory and rate management, guest management, reservations, sales, accounting. I'm sure in 7 years I've used it, I didn't get to use every function since there was just so much. What I liked most was that it is quick and easy to access a lot of information (guest, company, or group info or history / room availability and pricing / accounting and sales figures). This was very helpful since easy flow of information is vital to a hotel running smoothly. When loading rates, I particularly liked that I could set automatic rate adjustments base on parameters such as dates, day of the week, occupancy, room type, or a combination of any of the aforementioned. This automation meant that if sudden inventory changes occurred on the rare occasion that I was not working, the rates would increase or decrease to achieve the best average daily rate and occupancy. Managing inventory was very easy with Maestro. Even with 9 different room types, I could use various reports to see overall occupancy, occupancy by room types, and also by specific rooms. I could go on. It is a very solid PMS program and I would use it again. > > **Cons**: The only real dislike that I had with this program was the learning curve. Because the particular Maestro PMS we used was easier to use without using a computer mouse, it was essential to learn the mnemonics (ALT- letter combo) of every function. I still remember that to get to reservations was ALT-I-R. This was was complicated by the fact that sometimes the ALT-letter combo varied between different tasks even though they were similar tasks. The best way to explain is an example: In a guest reservation, to access notes I would key in ALT-I-N, in a group reservation, I would have to key in ALT-I-T. > > I'll have to admit that in 9 years working in hotels that I've only used 2 PMS programs. Of the two, I strongly preferred Maestro. I've used Maestro as a front desk agent, night auditor, front office manager, and general manager. Once past the learning curve, and with repeated use, you can fly through the program quicker than the computer can refresh... at least I could :) ----- ### "Maestro PMS" — 3.0/5 > **Madison** | *July 2, 2019* | Hospitality | Recommendation rating: 5.0/10 > > **Pros**: I like that you can put events in and track bookings. You can make payments and keep record of events and rooms booking. > > **Cons**: The program is not user friendly from a hotel stand point. To check in the employees have so many steps in order to get the guest checked in. The reports are not easy to pull and use. when you call support the person is not always nice and helpful. ----- ### "Maestro Review" — 4.0/5 > **Erin** | *July 12, 2019* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: Transaction details, Customer Support, Auditing Reports > > **Cons**: Unfortunately, we are still waiting on Tax reporting for our 1099's / 1042s annual tax reporting. Being in the US, we require both. We've requested the function over 3 years ago and it is still on the back burner. For US Clients-this is a BIG CON > > Over all, we like using Maestro PMS. ----- ### "Top Notch System and Service" — 4.0/5 > **Andy** | *August 2, 2019* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: The software works as promoted with many options to fit clients needs. What I am most impressed is the level of support we receive and the speed in which we receive support. From daily tech questions to new technology upgrades, the Maestro team is always quick to respond and have the desire to provide solutions. > > **Cons**: Group package rate setup seems to be very complex and difficult to wrap me head around, will continue to study and ask questions. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/114427/maestro-pms?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/114427/maestro-pms) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data