2 reviews
Overall rating
5
/
5
Value for Money
5
Features
4.5
Ease of Use
4.5
Customer Support
5
100% recommended this app
2 reviews
Bob B.
Industry: Telecommunications
Company size: 2-10 Employees

President

Used Daily for 1-5 months
Reviewed on 10/9/2020
Review Source: Capterra

It has been a very pleasant experience and I am very happy with the end result.

Pros

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Cons

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Response from Datagate

Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster.
We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Eric W.
Industry: Information Technology & Services
Company size: 11-50 Employees

Datagate greatly optimized our VoIP billing!

Used Daily for 2+ years
Reviewed on 10/21/2020
Review Source: Capterra

Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

Pros

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Cons

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Response from Datagate

Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10