Datagate

Telecom billing and tax compliance for MSPs

Overall rating

5 /5
(4)
Value for Money
5/5
Features
4.8/5
Ease of Use
4.8/5
Customer Support Software
5/5

100%
recommended this app

4 Software options

Bob B.
Overall rating
  • Industry: Telecommunications
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

President

Reviewed on 2020-10-09

It has been a very pleasant experience and I am very happy with the end result.

Pros

Ability to integrate with ConnectWise, QuickBooks online & Connectbooster

Cons

Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.

Response from Datagate

Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster.
We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.

Nicole B.
Overall rating
  • Industry: Telecommunications
  • Company size: 11-50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Switched to DG from another business BEST decision ever

Reviewed on 2021-06-06

The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.

Pros

The look of the invoices, the easiness of the actual invoicing/crediting process.

Cons

We don't like that we have to map invoices each month.

Christa C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great tool for telecom billing

Reviewed on 2021-05-06

Pros

The integration with Bandwidth and the many options available for importing other types of billing records.

Cons

The ability to choose a different billing email address per customer site.

Alternatives Considered

Rev.io

Reasons for Switching to Datagate

Ease of use, direct feed from Bandwidth, better pricing.
Eric W.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Datagate greatly optimized our VoIP billing!

Reviewed on 2020-10-21

Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.

Pros

We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.

Cons

Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.

Alternatives Considered

Avalara and Rev.io

Reasons for Choosing Datagate

We were looking for integration to Connectwise.

Switched From

Rev.io

Response from Datagate

Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.