Datagate Reviews
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9 Reviews
- Industry: Computer & Network Security
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
TTC's review of datagate
Reviewed on 2025-01-17
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Very positive. [sensitive content hidden]is excellent, patient, and very knowledgeable.
Pros
Well designed, good interface, and capable.
Cons
Inability to design invoices based on templates. Must submit change requests to DG.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Very pleased so far
Reviewed on 2024-05-08
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the...
Great so far! Implementation was great, and Sogol was extremely helpful in assisting us with the integration setup between ConnectWise/ WisePay.
Pros
Ease of use. Simple setup. Integration with our other softwares!
Cons
Manual invoicing process and lack of real-time payment information to flow into system.
Reasons for Choosing Datagate
Customer login issues, and lack of integration with Connectwise.Switched From
Rev.io BillingReasons for Switching to Datagate
The ability to integrate with all of our other softwares, and the relationship with CSI, our tax consultant, so tax mapping and setup would not be an overwhelming setup process. I also appreciated that Datagate offers QBO discounts.- Industry: Information Technology & Services
- Company size: 2–10 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great setup staff
Reviewed on 2024-02-06
Pros
Quickbooks integration. [sensitive content hidden]
provided great on-boarding experience
Cons
there is nothing i did not like .
Response from Datagate
Thank you for your review and for highlighting our seamless QuickBooks integration and onboarding experience Frank! We're happy to hear you found everything to your liking and appreciate your support.
- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Early Days, but Overall Very Pleased!
Reviewed on 2022-11-15
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership...
Our experience so far has been overwhelmingly positive - we are excited to see where our partnership leads!
Pros
The onboarding process was so smooth, and our project manager was incredibly helpful in the process. We were able to take on the process of invoicing and managed to update our customer records in the process. The process to generate invoicing is one of the easiest we have found, and it has made things much more convenient to review and approve items.
Cons
Our ConnectWise integration continues to run very slow, and can be sporadic. We haven't been able to identify the issue, which can sometimes cause concern as the updates we have made in our CRM are not showing in the billing platform. This can, and has, been overcome by manually syncing but can be frustrating. Additionally, we would like to see more options when sending or re-sending invoicing.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Datagate greatly optimized our VoIP billing!
Reviewed on 2020-10-21
Bottom line is we save a bunch of time, our customers received great traditional telephony style...
Bottom line is we save a bunch of time, our customers received great traditional telephony style bills and our vendors support and enjoy working through the Datagate platform.
Pros
We have been using Datagate for years and have found many improvements in our business processes. The primary reason we made the switch to Datagate was for our telephony/VoIP billing to sync the invoicing data to Connectwise. Prior to Datagate we had to manually enter data each month which was not scalable. We also had several monthly compliance reporting requirements that took a great deal of time to put together and Datagate’s reporting greatly simplified that process and saved us many hours per month. Last we have appreciated Datagate’s support team who do a great job of getting in meetings with us to tackle new processes or direction of our VoIP billing.
Cons
Early on we had some bumps as the Connectwise integration was built, but that was years ago and its been great since.
Reasons for Choosing Datagate
We were looking for integration to Connectwise.Switched From
Rev.io BillingResponse from Datagate
Thank you for this review Eric. We are glad to hear of your success in VoIP billing with Datagate and ConnectWise. Much appreciated.
- Industry: Telecommunications
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Switched to DG from another business BEST decision ever
Reviewed on 2021-06-06
The implementation process was long and took a lot of effort on our part. However, Sogol, our...
The implementation process was long and took a lot of effort on our part. However, Sogol, our implementation specialist really helped us through it and was a great help.
Pros
The look of the invoices, the easiness of the actual invoicing/crediting process.
Cons
We don't like that we have to map invoices each month.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great tool for telecom billing
Reviewed on 2021-05-06
Pros
The integration with Bandwidth and the many options available for importing other types of billing records.
Cons
The ability to choose a different billing email address per customer site.
Alternatives Considered
Rev.io BillingReasons for Switching to Datagate
Ease of use, direct feed from Bandwidth, better pricing.- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Monthly for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Datagate for VoIP Tax integration
Reviewed on 2023-11-28
Very good. I hope it will continue well into the future.
Very good. I hope it will continue well into the future.
Pros
Easy to setup and get going. The help during implementation was topnotch.
Cons
Can't think of anything. We're really just starting to use it. So far so good.
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
President
Reviewed on 2020-10-09
It has been a very pleasant experience and I am very happy with the end result.
It has been a very pleasant experience and I am very happy with the end result.
Pros
Ability to integrate with ConnectWise, QuickBooks online & Connectbooster
Cons
Some of the integration steps are currently manual - (sync with ConnectWise). But I am working with Datagate to automate these processes.
Response from Datagate
Thank you Bob, we appreciate your feedback and its great that you are having a good experience using Datagate telecom billing integrated with ConnectWise Manage, QuickBooks Online and ConnectBooster.
We give careful consideration to all suggestions from our clients, to further improve our product. As a result of your suggestion, the automatic ConnectWise synch is now on our product roadmap, so Datagate users in future will not need to press a button to trigger it.
