Condo Control Reviews

Ease of Working, Announcement templates and violation tracking are great tools - plus convenience of holding back deposit in case of damages.

Nothing that I can really identify; Price increases each year

It is easy to use, customer service is great and the onboarding team did a great job

Condo Control desperately needs to add the ability to include owner/resident photos in the phone book feature

Can keep track of packages, newsletters sent to residents and other items.

It is very slow and it requires a number of screens to get through to get to what you are looking for. When an email is sent to residents it usually takes 1-2 hours before it is received.

I like that it's easy to use, even for beginners.

I think there could be changes to store options where maybe you can have more than one account.

I love how user friendly it is for both the admin and the residents.

There are a few times that the platform goes down for maintenance which can be frustrating.

The ability to maintain association records and communicate to owners/occupants

Needs more features like photos in the phone book

Budget mailing, able to update future resident information.

Discussion Forum: should allow admin to see the full name of the resident in the discussion forum while residents only can see the initials.

I appreciate that Condo Control presents and functions in many areas that will benefit our community, whether it is the ability to purchase necessary items, make payments, find important local information, etc.

I do wish the features could be more custom to the company utilizing Condo Control. I would love a page that can provide new information made available to users but not necessarily worth of a full announcement.

I love the real time updates to residents.

Using the app is not as good as being on a desk top.

Great product, good pricing for the quality

Limited symbols for announcements, and we need more templates for announcements

I appreciate the ease of communicating with our residents.

Sometimes, the templates are too rigid and more modification should be allowed.

Entering parcels is easy due to the multiple login page, Search for residents is a snap. Residents do not stand idly to receive parcel or parking permits.

As a concierge, and leader of a crew of security guards, the program does what it is advertised. Multiple logging of parcels, ease of producing parking permits, setting up new residents and owners in the data base can be done with relative ease.

Great way to alert owners and residents quickly
Helps to keep owners and resident information in a central location
Helps the condo board and manager track service requests
Tasks allow the condo board and manager to organize their efforts

It would be nice to have integration with other services like our security door system
The tasks section is limited in that they have to be assigned to a single person, it would be nice to be able to add others

Pros:-The amenity section gives a calendar view for all the amenities instead of needing to view each amenity calendar one-by-one-Stores frequent visitor information for the parking passes which makes it hassle-free to create parking permits -Easy to navigate GUI for both administrators and users alike unlike other competitors- Customer service is quick and helpful

Cons:- Package entry is sequential and cannot log multiple packages at the same time

I really like that all the information I need is available. From Board meeting minutes to quotations for services or products the corporation has purchased it's all there.

I like that I can book an elevator or a BBQ without having to go down to the concierge and hope he or she is not tied up with anyone.

I also like the notification system, keeps me in the loop on everything going on in the building. Helps to arrange a schedule if needed.

Originally it took some time to find everything but after a few times navigating it became very easy to use.
I can't say I have any other negative things to say.

The software does what it claims, without too many surprises. Overall reliable.

Interface can get confused when the user does something unexpected - eg: if you scroll down too soon when making a staff log, the software gets into a state where you can't scroll back up to close the window and you need to duplicate the window and close the original to continue.

Overall it is doing what I use it for. So I am okay with that.

Administrators/ Managers should have an option to extend the shift hours. Currently when you open your log sheet after sign in, it ask begin time and end time. Managers/Administrators from time to time overstay their shift but the shift log signs you out. That is not so likable to me.

Easy to use, a very good interface, that one can learn how to use it very fast.

System is down often.
The report section need some more work.

tenant portals, amenity bookings, service requests

resolving issues with customer service can be really frustrating

The number one aspect that I like about Condo Control is that Condo Control consistently gets updated and changed and that our comments matter.

We do not like that we are not able to edit dates in the past on the Amenity Booking. For our property there are so aspects of billing that are handled in arrears and because the Amenity Booking locks we cannot edit it.

The easy of use and it just works you never have to worry is it going to load today like the other competitors

Nothing it just works. There is never been a time that i had to worry is it going to work

CCC does a good job of keeping the announcements organized, and is a good space for community forums and accomodating bookings.

It's unclear how open CCC is to various languages. It's also difficult to gather the older generation online, those who would rather read announcements or find communication through pinboards.

Really easy to operate, not complicated at all.

I don't think I would change anything. The software works great the way it is.