EngageBay CRM Reviews

EngageBay CRM

4.7 (872)
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Integrated sales & marketing software for growing teams

Overall rating

4.7 /5
(872)
Value for Money
4.7/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.8/5

97%
recommended this app
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872 Reviews

Kevin
Kevin
Overall rating
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Likelihood to recommend 8.0 /10

A dizzying array of tools in a nice, integrated package

Reviewed on 2024-06-01

Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.

Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.

Pros

The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.

Cons

It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.

Alternatives Considered

HubSpot Marketing Hub and Zoho One

Reasons for Choosing EngageBay CRM

I was actually testing both simultaneously having ruled out several others already. This platform is just much easier to get going on with far less customization needed. But the ability to customize is there if I do need it.

Switched From

Zoho One

Reasons for Switching to EngageBay CRM

It's a powerful platform with simple payment structure
Vishal
Overall rating
  • Industry: Financial Services Software
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

My experience with Engagebay

Reviewed on 2024-10-25

Overall it is a fluent experience using engagebay.

Overall it is a fluent experience using engagebay.

Pros

ease of use and simple to get started with.

Cons

Some levels of automation can be still better.

Alternatives Considered

Leadpages

Reasons for Choosing EngageBay CRM

it was expensive for similar features. while other features i did not use much.

Switched From

LeadSquared

Reasons for Switching to EngageBay CRM

just took a trial and i liked the features better.
Gavin
Overall rating
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Excellent resourse

Reviewed on 2024-12-26

Has been exactly what I had hoped for when I found it

Has been exactly what I had hoped for when I found it

Pros

Email tracking - excellent - has done exactly what I needed it to do

Cons

I have no complaints yet - everything works just like promised

Philipp
Overall rating
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Switched from Hubspot to Engagebay

Reviewed on 2024-04-22

The experience was not bad, but i am not sure if i would use it again.

The experience was not bad, but i am not sure if i would use it again.

Pros

Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.

Cons

The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.

Response from EngageBay

Hi Philipp,

Thanks for your feedback.

We are working on localizing the platform into different languages and we should have them soon. We offer live support 24x5 and also have a knowledge base for FAQ's. Were you not able to get the required level of assistance.

Justin
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best Onboard Experience

Reviewed on 2024-12-04

Quick, Easy and Extremely user friendly!

Quick, Easy and Extremely user friendly!

Pros

The user friendly onboarding. Super easy and quick! Let's not mention the landing page templates!

Cons

Can't really say that I disliked anything about the overall experience

Rajdeep Singh
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Support and Quick resolution

Reviewed on 2024-11-07

Its a quickly deployed platform which is good in marketing and automation

Its a quickly deployed platform which is good in marketing and automation

Pros

Support, Ease of use and Cost effectiveness

Cons

Social Suite is not that great, they should include social suite as a new module

Alternatives Considered

HubSpot CRM

Reasons for Choosing EngageBay CRM

Support from customer service department was not that great

Switched From

Aritic Pinpoint

Reasons for Switching to EngageBay CRM

Ease of use and cost effectiveness. I found it the best amongst other CRM and All in one marketing platforms
Chris
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great value for the cost!

Reviewed on 2024-11-18

They have all the important features to manage a campaign and thought their support was timely and...

They have all the important features to manage a campaign and thought their support was timely and helpful.

Pros

In our case we needed to communicate with a large email list and found engagebay an affordable way to do that. They have a good set of features to manage campaigns and receive feedback on email sent and opened.

Cons

There are some features that high end services offered but at their price point I felt like we received excellent value.

Alternatives Considered

Mailchimp

Reasons for Switching to EngageBay CRM

Engagebay has a fair price for a good set of features.
rahim
Overall rating
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

a good CRM and not expensive

Reviewed on 2024-12-05

Pros

all option that offer, like the book appointment, all api, the simplicity of use...

Cons

It's only in english, the sav only in english

Alternatives Considered

Zoho CRM and monday.com

Reasons for Switching to EngageBay CRM

It's a good functionel CRM and it's not expansive
Desiree
Overall rating
  • Industry: Accounting Software
  • Company size: 11–50 Employees
  • Used Monthly for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

EngageBay CRM

Reviewed on 2025-01-13

I will definitely be using EngageBay CRM again in the future.

I will definitely be using EngageBay CRM again in the future.

Pros

Engagebay CRM is very easy to navigate, system is very well organized.

Cons

I had no complaints about Engagebay CRM system.

Ruby
Overall rating
  • Industry: Building Materials
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The overall review reviewed!

Reviewed on 2024-12-13

Very happy with the way my application was handled and my questions were all answered.

Very happy with the way my application was handled and my questions were all answered.

Pros

The fast response to my questions and if I needed anything else,very helpful in all aspects.

Cons

Everything seemed great I can't really say that there wasn't anything I didn't appreciate.

Steve
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Pleasantly Surprised

Reviewed on 2024-07-17

I've used this platform for about 6 months now. Once I got passed the warmup process there have...

I've used this platform for about 6 months now. Once I got passed the warmup process there have been no limits. I highly recommend it.

Pros

I like the platform overall. I went in just expecting an email platform but have gotten so much more out of it. The landing pages and ability to bring in my own coding into their platform has saved lots of time for me. Their customer service is top notch and responsive.

Cons

It's not the BEST platform out there. And it's priced that way. No knock against it at all. The best platforms out there cost a fortune. This is the best bang for your buck you'll get anywhere bar none. If money is no object go someplace else. Pound for pound eEngagebay is the real deal.

Alternatives Considered

Moosend and Klaviyo

Reasons for Choosing EngageBay CRM

Both Brevo and Constant Contact had poor customer service. Their product was too limited and when you really wanted to use features in the product they had a new bundle for you to purchase. They were honest and their sales tactics were offensive.

Switched From

Constant Contact and Brevo

Reasons for Switching to EngageBay CRM

Mostly price but I could have went either way as I do like Moosend and Klaviyo and have used them in other capacities in the past.
Michelle
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Our business has benefitted from using EngageBay

Reviewed on 2024-06-17

My overall experience with EngageBay is great! I've never had a problem using the software and any...

My overall experience with EngageBay is great! I've never had a problem using the software and any time I have a question, the support has been quick and helpful.

Pros

The best thing about this CRM is the ease of use. I found it easy to learn and continue using.

Cons

There are some options that could be expanded on such as building web pages, I would benefit from having more options in the design process of the web pages.

David
Overall rating
  • Industry: Accounting Software
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

EngageBay - Just What I Was Looking For

Reviewed on 2024-08-08

Overall I am very pleased with EngageBay. It is the best solution I found for addressing my CRM...

Overall I am very pleased with EngageBay. It is the best solution I found for addressing my CRM and marketing campaing needs.

Pros

1. The functionality and flexibility to develop and manage comprehensive marketing campaign management .
2. The ability to create multiple landing pages to support a variety of lead magnets.
3. Very responsive support

Cons

There really is very little not to like abount EngageBay. There is a learning curve which is not difficult but easy to miss some details early on in the set up and development.

Alternatives Considered

Kit

Reasons for Choosing EngageBay CRM

Ease of use, better integration of functionality, and more complete.

Switched From

GrooveFunnels

Reasons for Switching to EngageBay CRM

More flexibility and functionality. EngageBay is a better fit for my needs.
Sanjay
Overall rating
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Value for Money makes it an Excellent Replacement

Reviewed on 2023-09-01

Very happy with the product due to it's price point, overall customer support and features. Some...

Very happy with the product due to it's price point, overall customer support and features. Some things did take getting used to which would be true of any new product, but it is packed with features and functionality a lot of which we haven't even tapped into yet such as a built-in helpdesk suite. At the moment we're just using it for contact management, e-mail marketing, automation and some CRM features.

Pros

It is extremely feature rich, has very few limitations, one of the best customer support responses I've had with chat features to get issues addressed within a short time, accessibility of the team, unlimited tagging which is crucial to our way of doing business. It's an entire suite that one needs to use. We've still not used all the features and I'm looking forward to use and implement what we have access to as a product.

Cons

There is one pesky irritating thing and that is copy/pasting from a document like Word into the e-mail editor that destroys the formatting. To be fair this has been a problem with all of the ones I've used in the past as well.

Mike
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best alternative tool for Marketing/CRM

Reviewed on 2024-07-06

I am positive for this app and making it a great alternative for tools like hubspot and all

I am positive for this app and making it a great alternative for tools like hubspot and all

Pros

Its been 2nd month we are using it and already have positive feedback for this app.

Streamlines and automates repetitive tasks are commendable, saving time and effort. Integration with apps is fantastic.

The CRM system addresses all our needs, backed by excellent support from the Engagebay Team.

The platform offers excellent automation for emails, landing pages, and forms, making it a great alternative.

Cons

I find there is a room for Improvement on GUI.
Template and Library is not vast, i guess engagebay can work more on that.

Alternatives Considered

HubSpot CRM

Reasons for Choosing EngageBay CRM

The Contact management system is not good

Switched From

Mautic

Reasons for Switching to EngageBay CRM

Affordable compare to other tools like HubSpot
Warren
Overall rating
  • Industry: Biotechnology
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

Good option for someone needing a cost effective all in one CRM

Reviewed on 2024-02-15

The onboarding and ongoing customer support is fantastic. They are available almost instantly and...

The onboarding and ongoing customer support is fantastic. They are available almost instantly and often will jump on a video call immediately to help.

Pros

The cost vs features is almost unmatched. No bells and whistles but a good, solid platform.

Cons

You get what you pay for, it does what is needed, but does have limitations.

Alternatives Considered

Brevo and Klaviyo

Reasons for Choosing EngageBay CRM

Keap became too expensive when our contact list grew.

Switched From

Keap

Reasons for Switching to EngageBay CRM

Cost was significantly less and features were consistent.

Response from EngageBay

Hi Warren,
Thanks for your review.
I see that you rates us 3/10 on the "Likelihhod to recommend" parameter. Can you please let us know the reason for the low rating on that aspect. Your feedback will immensely help us.

Alicia
Overall rating
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Positive feedback on Engagebay

Reviewed on 2024-09-10

The service is prompt when you have a question and it is working well at the moment for what we...

The service is prompt when you have a question and it is working well at the moment for what we need.

Pros

Keeps all info in one place, easy to navigate and helpful service!

Cons

Takes a bit of time to get everything all set up, but this is to be expected.

Alternatives Considered

HubSpot CRM

Reasons for Switching to EngageBay CRM

the price was a lot more reasonable for the size of our company
Aswathy
Overall rating
  • Industry: Information Services
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Cost Effective Marketing Solutions

Reviewed on 2024-07-05

The overall experience is good, ease to use and engaging dashboard makes a marketers life easy.

The overall experience is good, ease to use and engaging dashboard makes a marketers life easy.

Pros

Marketing multichannel with CRM integrated solution in very effective price.

Cons

The lack of downloading the report options. No in deep analytics for email marketing.

Lydia
Overall rating
  • Industry: Information Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Manage Everything Together.

Reviewed on 2023-08-23

Overall, EngageBay CRM is an extremely useful tool that helps me stay organized, focused, productivi...

Overall, EngageBay CRM is an extremely useful tool that helps me stay organized, focused, productivity, and also helps me complete my goals.

Pros

I liked the ability to create schedules and plan my tasks everyday and use my completed plan to help me be more productive during the day and efficiently and efficiently get things done.

Cons

I didn't like the contacts portion of the software and I think I that's mainly because I don't have any contacts so I didn't get to use this part much

Alternatives Considered

Sunsama

Reasons for Choosing EngageBay CRM

Asana was took complicated to use and required a lot of time planning each day's work that it was more efficient for me to switch.

Switched From

Asana

Reasons for Switching to EngageBay CRM

EngageBay CRM ultimately helped complete more tasks and get more work done and also was providing enough detail for me to be able to plan my schedule using much context.
Krishna
Krishna
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Must have CRM tool for big or small organization.

Reviewed on 2024-05-19

Overall, this tool is easy to implement and use and thanks to their support team which is avl 24/7...

Overall, this tool is easy to implement and use and thanks to their support team which is avl 24/7 to help us. I used the tool during my internship, then I suggested the same to my current organization and hence, that's how we implemented it and now our whole team is using it and loving it.

Pros

1. It's collaborative working environment is so easy to implement and adapt.
2. We don't have to worry about losing our data anymore as all the data is now stored on the cloud.
3. Their server never gets down so our team works any time of the day they want.
4. According to the price, this is the best CRM with all the relevant features as compared to the other alternatives in the market.

Cons

The users might get lost during their initial days of using this due to their vast featuers but their resource modules are so helpful that they helps them to get back on track.

Also, their support team was always there to help us when we got lost using the tool or had any doubts.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A Game-Changer for Our Business

Reviewed on 2024-10-07

This is the best marketing CRM system I have used!

This is the best marketing CRM system I have used!

Pros

EngageBay has completely transformed the way we manage our customer relationships! As a small business, we needed an affordable CRM solution that didn’t compromise on features, and EngageBay has exceeded our expectations on all fronts.

The user interface is incredibly intuitive, allowing our team to quickly learn and start using it efficiently. The ability to have all our marketing, sales, and support tools in one place is a huge time-saver. From email marketing automation to lead scoring, everything works seamlessly. The visual pipeline gives us a clear overview of our sales process, helping us stay organized and focused.

What really stands out is the exceptional customer support. Whenever we’ve had questions, the EngageBay team has been prompt and helpful, ensuring that we’re maximizing the platform’s potential.

Cons

There is nothing not to like about EngageBay

Sara
Overall rating
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Accepted a Free Trial & Saw What All The Fuss is About

Reviewed on 2024-07-31

I just accepted the free trial to see what everybody has been talking about it being a great and...

I just accepted the free trial to see what everybody has been talking about it being a great and powerful tool for marketing, and I can attest now that I've seen, that I do agree 100%.

Pros

I like how it aligns most platforms with one another, nearly every other software available doesn't streamline the process of connecting all profiles. Most issues are caused by the time it takes to connect them all (like hoops you're made to jump through just to get to that point), I am always searching for a better "main hub" situation because each one, I've learned in my own experiences, that not one single platform, hub, account management, and otherwise, never do ALL that you need them to be able to do. One may do 15 things that the other doesn't but that one missing those 15 features may have the one feature that you really needed to lighten the load or something. Its always something or 5 things, but for the money EngageBay seems to be true to their word, and have nearly mastered the all-in-one hub

Cons

Cost, make it accessible for everyone, even consider a free option because more times than not, someone will desperately need the features that are restricted usually in free-trials or free plans, and end up buying regardless to satisfy that need.

Linda
Overall rating
  • Industry: Accounting Software
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best services

Reviewed on 2024-10-05

Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable,...

Overall, EngageBay CRM is a solid option for small to medium businesses seeking an affordable, user-friendly platform that covers marketing, sales, and customer service in one place.

Pros

EngageBay’s marketing automation is highly useful, offering email campaigns, workflows, lead scoring, and segmentation. These features help businesses nurture leads more effectively and automate repetitive tasks to save time.

Cons

EngageBay CRM is generally well-regarded as a comprehensive and cost-effective customer relationship management platform, especially for small to medium-sized businesses. Its standout features include marketing automation, sales pipeline management, email marketing, customer support tools, and contact management, all integrated into a single platform.

Jigs
Overall rating
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Powerful, Affordable CRM for Small Businesses

Reviewed on 2024-10-21

Pros

I found EngageBay CRM to be highly intuitive and user-friendly. Its all-in-one platform provides seamless access to essential tools such as email marketing, automation, and sales pipeline management without overwhelming complexity. The pricing is also very competitive, especially for startups and small businesses. Customer support is responsive, and the platform offers good customization options for workflows and dashboards.

Cons

While EngageBay offers a broad set of features, some advanced functionalities (like deep reporting and analytics) feel a bit limited compared to more premium CRMs. Additionally, integrations with third-party tools are improving, but it lacks some of the deeper native integrations that larger platforms provide. The mobile app also has room for improvement in terms of speed and usability.

Verified Reviewer
Overall rating
  • Industry: E-Learning
  • Company size: 201–500 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

EngageBay CRM Review: User-Friendly and Supportive

Reviewed on 2024-07-22

Pros

I recently started using EngageBay CRM for sales, and I’m pleased with its simplicity and user-friendly interface. Whenever I have questions or concerns, the support team responds promptly and helpfully.

Cons

As a new user, I’m still exploring all the features. So far, I’d rate it 4 stars. I plan to update my review after spending more time with the CRM and getting to know its capabilities better.