EngageBay CRM Reviews

It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.

I have no complains so far, and I have been using it for 2 years.

Pricewise is the system much cheaper than other Systems - especially if you scale.
You can run more than one domains and the automation functions are good.

The system is less intuitive than e.g. hubspot. more complicated to setup and use.
Help is only in english and there is no real support structure. Unless a old video guided support. This taks more time to effectively use it. What i really didnt like is, the strong outreach for positive reviews. I think i got 5 messages on that...within the first week.

Easy to import contacts. Dashboard is clear. I like the a la carte option of additional services.

I appreciate follow up for assistance, but this was a bit of overkill. I had to clear time to transfer in my contacts and look at the product in more detail, but received 4 calls prior to having that time, creating some pressure.

Even though we've only been using it for two months, the app has received positive reviews thus far. The simplification and automation of repetitive tasks is commendable as it results in time and effort savings. The integration of apps is superb. The Engagebay Team provides excellent assistance for the CRM system, which satisfies all of our needs. Because the platform offers excellent automation for forms, landing pages, and emails, it's a great substitute.

I believe there is room for improvement in the GUI. Given how basic the template and library are, I suppose Engagebay can do better.

Easy to use. Excellent customer service.

I have no real issues with Engagebay CRM. Very happy with it.

I have been using this tool for a few months now and I am happy that I have made a right decision of selecting this tool. It is very much easy to use and understand. It offers excellent features at a very small price.

I have found no issues with the product so far

How easily the tracking tools and API can be linked together, and how it conjures up all the complex functionality needed in one package while tricking consumers into thinking it's easier than it is. Despite its incredible capabilities, the gadget is simple to operate and basic.

Having the ability to delete and then add links, tabs, and menus to items that aren't in use would be convenient. Furthermore, social media marketing is just available on Facebook, Instagram, and Twitter. Really, I would want a far wider range of options.

Engagebay has been a game changer for our business. As a small medium sized company finding a comprehensive affordable was a big challenge for us. Engagebay has exceeded our expectations. The live chat feature is a lifesaver and the support resources like articles, youtube videos are incredibly valuable.

The mobile app has limited features and doesn't offer full range of features that are available on desktop version. Also, I have found a few performance issues while dealing with large volumes of data.

It has the best value for money. I use all features I need and still pay a relatively low free for that. I was actually searching for such CRM and after trying may CRM's Engage bay has all I need.

That I can't integrate messagner chats and have communication inside of the CRM

I find EngageBay a comprehensive, all-in-one solution, offering robust functionalities across organization, task automation, form and landing page creation, marketing campaign management, and result tracking. It provides an extensive toolkit essential for both marketing and sales teams, seamlessly integrating appointment scheduling, content creation, campaign execution, and data organization.

I haven't found a single aspect of EngageBay that I haven't liked yet. Whenever I encounter an issue, the chatbot is always there to provide instant assistance, making the experience even smoother.

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

It does everything i need in a CRM and sales tool. it has definitely helped me become more efficient. Best thing about Engage Bay is their support. Chat support is live and picks up almost immediately. they always resolve the issue, you are never rushed. they will even give you a call if text is getting tedious. It seems nowadays everyone's support is non existent so their outstanding support makes it stand out

its a little difficult setting up /navigating at times, however if you reach out to support, they will get you going in the right direction. once it learn it its simple. and the interface can be a little slow at times, however has never been a real issue.

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

EngageBay CRM is a user-friendly tool, even a tech noob could navigate through it like a pro. The interface is sleek, intuitive, and not overloaded with unnecessary bells and whistles. the customization options are great! I could tailor the CRM to fit my business needs, creating personalized pipelines and custom fields. also with the email marketing tools, Designing and sending out engaging emails was a breeze, and the analytics helped me track their performance. EngageBay CRM just made my life easier.

the mobile app could use a little better. it's functional and gets the job done, but it lacks some of the advanced features and smoothness of the desktop version.

EngageBay cover all of any business needs, from task managing to customer support platform. I mainly use it to collaborate on task and project. It comes with good communication hub that let us to have a quick and swift connection between us to discuss on the task and project.

As this software is packed full with features, it can be quite confusing to use it for the first time, and to choose the correct tool that i need to running the project objective that i has planned. The manual guide is not too detail and not very helpful for me.