--- description: Detailed reviews on BeyondTrust Remote Support based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare BeyondTrust Remote Support with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BeyondTrust Remote Support Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [BeyondTrust Remote Support](/software/113939/bomgar) # BeyondTrust Remote Support Canonical: https://www.getapp.ca/software/113939/bomgar Page: 1 / 82\ Next: [Next page](https://www.getapp.ca/software/113939/bomgar?page=2) > BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution. > > Verdict: Rated **4.6/5** by 2010 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BeyondTrust Remote Support BeyondTrust Remote Support allows users to view customers’ screens and react through the remote desktop, enabling the troubleshooting of issues on and off of corporate networks through screen sharing, remote control, unattended access, file sharing, and mobile device camera sharing. Flexible deployment and licensing options reduce management overhead and total cost of ownership. Controlled, secure, fast and flexible connection to and from any platform or device, while utilizing existing security and operational tools. Eliminate VPN for vendors, while delivering granular permissions and a centralized tamper-proof audit trail for reporting to reduce risk. Automate the injection of session credentials without exposing them to reduce risk. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 2010 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BeyondTrust - **Founded**: 1985 ## Commercial Context - **Starting Price**: US$1,995.00 - **Pricing model**: (Free Trial) - **Pricing Details**: Contact BeyondTrust to request pricing information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German - **Available Countries**: Australia, Canada, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Access Management - Activity Tracking - Alerts/Escalation - Annotations - Audit Trail - Authentication Software - Chat/Messaging - Collaboration Tools - Compliance Management - Credential Management - Customizable Branding - File Sharing Software - File Transfer - Knowledge Base Management - Least Privilege - Multi-Channel Communication - Password Manager Software - Real-Time Chat ## Integrations (13 total) - Agiloft - Autotask PSA - ChangeGear - Cherwell Service Management - FootPrints - Freshservice - Intelligent Service Management - JIRA Service Management - Salesforce Sales Cloud - ServiceNow - SysAid - TOPdesk - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Privileged Access Management Software](https://www.getapp.ca/directory/1181/privileged-access-management/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1417 reviews) 2. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24113 reviews) 3. [TeamViewer ONE](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11627 reviews) 4. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Reliable and Secure Remote Support" — 4.0/5 > **Priyanka** | *January 6, 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done. > > **Cons**: Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools. > > Its reliable and secure, with great features like session recording and cross-platform compatibility. While it can be a bit pricey and complicated to set up, it’s definitely worth it for teams needing strong remote support capabilities. ----- ### "A must have tool for every remote worker" — 5.0/5 > **Elizabeth** | *March 29, 2023* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications > > **Cons**: Everything is great about it . No issues so far > > It really helps to solve problems very quickly. The knowledge base and the alert escalation is great in saving my valuable time ----- ### "Reviewing Zoho- A Remote Access Software" — 3.0/5 > **Verified Reviewer** | *December 22, 2022* | E-Learning | Recommendation rating: 5.0/10 > > **Pros**: The software integrated nicely with what we were already using. > > **Cons**: Their customer support service is not great. Since English is not their first language and they were hired just to answer a phone, they are of very little help. > > Overall ZOHO is ok, but I have used better. ----- ### "BeyondTrust - The last remote support tool you will buy." — 5.0/5 > **Jonathan** | *May 13, 2024* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything. > > **Cons**: I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins. > > We started out with just a few licenses and during COVID added more since more users were at home but afterwards we realized how great it was and kept our licenses because we use it so much more. ----- ### "Remote support software Bomgar" — 5.0/5 > **Obakeng** | *January 19, 2022* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: When it comes to allowing IT to remotely access their computers, employees will always be hesitant. This can result in a significant increase in resolution and deployment times. However, because of its various capabilities and customization choices, Bomgar Remote Support has a full set of tools that allow the organization and its users to feel confident in allowing IT to remotely access their machine. > > **Cons**: For your employees and IT support, Bomgar Remote Support is simple to set up and maintain. You can install a shortcut on PCs that will automatically start remote sessions, or you can have a support representative provide you a session key to start the session. As a result, you have a lot of flexibility in how you manage support sessions. Once you've been remoted in, you'll have access to a variety of choices for operating the computer, such as control panel shortcuts, screenshot options, and a simple file sharing interface. The customer can view everything that is going on and communicate with the representative via a chat box that also displays useful information such as the commands that the representative is performing. > > I love it as you can remote into one machine as a group or during a troubleshooting meetings ----- Page: 1 / 82\ Next: [Next page](https://www.getapp.ca/software/113939/bomgar?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/113939/bomgar) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data