AccuLynx Reviews

I like the software because it’s easy to use and keep track of my jobs.

Sometimes Bugs happen that make the software hard to use but does go away pretty quickly

It’s very convenient for Roofing Companies!

Price is high for extra services and addons.

The app manages all your documents and pictures and client Info in one place which is nice

The app is slow. Do you why is horrible. And the message board on the app is the absolute worst thing I’ve ever had to deal with in my entire life. Trying to tag the right people becomes tedious and very annoying. I really don’t like how when someone puts a new message on my messages it shows me the original message then when I click on that message it doesn’t take me to the same thread just drive straight to the bottom of the messages.

It’s easy and can you it on mobile and at office

Some of the functions for transferring data from phone to the app need improving.

I like that there are many features which allow you to customize each project.

I don't like that there's no option to chronologically assign tasks on task Manager. We have to input numbers and the system will place it in order, but I have to keep arranging the numbers whenever I add a new task. We arrange tasks based on locations and what's urgent to do first.

The ease of the CRM is truly indescribable- the fact that it is so fit for our roofing company and makes all estimates, orders and job information at your finger tips with all information recorded for everyone to see.

No Cons at this time - it is a simple platform that makes our daily operations an ease.

The productivity is way better than previous CRMs I have previously used very user-friendly!

I have no complaints and our account manager has been very helpful with everything!

I like how I can see the dashboard of all projects and where in the process they are of being completed. I also like how I am able to see everyone's schedules which makes it easy for communication throughout the day.

I have yet to find something about AccuLynx that I do not enjoy so far.

I like that you can scan in your documents and can select folders for each paper. It saves instantly as long as you have good service.

When my AccuLynx was synced to my sales rabbit and it always created two leads to each one homeowner but I was able to fix that.

I like the quote/ estimates in the system and that we can setup QuickBooks through the system and send customers an invoice.

I think that when do doing an estimate one thing that needs to be looked into is when given total square footage. Instead of all materials list what it needs it needs to break it down from the biggest to smallest. So, for example, I have a 55 Gal and a 5 gal. If the total square foot is 110 then automatically it should calculate 2 55 gal drums. But instead, the system puts 2 55 gal drums and then it says I need 22 5 Gal buckets. so, I have to erase the 5-gal ones. Need to change the algorithm to caluate it better.

Once it is set up correctly the sky is the limit. It saves so much time when it is setup right that as one person i can turn out the work of four easily. it has checks and balances. every feature i was asking about has now been created, and implemented.

I wish there was a way to remove OR EDIT the standard AccuLynx material and labor items. They cause a lot of issues. They are not useful or helpful. If they were removed from my library and system the templates and estimates would be flawless. if i am searching for an item and it finds the AccuLynx item then it is not linked to anything it doesn't have a price and it has to be changed. it is frustrating.

there needs to be a way to forward an email from AccuLynx that was sent thru AccuLynx.

Ease of use, great customer support, tailored to my industry.

Limited custom options for production and ordering.

We are a full service GC with a large roofing division. We are one of those companies that has morphed a roofing CRM to facilitate all of our product lines (bathrooms, kitchen, windows, entry doors etc) and it takes a lot of work on the front side but it has been worth it so far.

I wish you guys would work to make this CRM encompass more than just Roofing. You have so much more to offer if you would try to make the platform complicit with other product lines. I could go on with a million things for a wish list but at the end of the day I absolutely love the software and I expect it to get only better as the days pass. For reporting and tracking money it has no parallel.

Very impressed with task management, template management and ease of estimate creation.

The mobile app is pretty lousy. It’s exceedingly slow, buggy, and has a poor overall layout.

I like the all the features i learned to use so far. The automation at milestone changes the material lists order function, Estimating features, preload templets.

Its a pain to add custom labor charges and custom material thats pretty standard in the industry. Drywall repair is a frequent request or accidential job cost and adding it to the estimate is pain staking. I would like the ability to just use job cost and have my mark up configured into each item.

The fact that it's industry-specific means that the software works well for us without having to adjust our business processes to suit its native workflow. But they really have shined on the customer service side of things. They have always been so friendly and responsive any time we've needed help with anything, especially during the setup phase and when we were working on a 3-way integration with two other 3rd party software programs. AccuLynx has truly streamlined our work and allows us to manage a large number of concurrent contracts with a level of detail and awareness we were unable to achieve before.

There's a definite learning curve to it. The functionality is robust - it just takes a while to learn what you need to use and what you don't and figure out where it's all located. It's not the most intuitive user interface I've ever used, but I recognize that it would also be pretty difficult to pack that much info into the more streamlined, simple UI styles that are becoming the preferred choice.

The software as a whole has a pretty user-friendly set up. I think the dashboard is probably my favorite part personally because it just gives you a great snapshot of everything that is going on in real time. Any tab or screen you go to is very easy to figure out with just a few clicks.

So far, I think the thing I least like about this software is the way you handle a change order. I think a change order should have an extra tab on the Contract page within the job and there should be a way to track them and submit within the job. Also, the permit tracking I would say leaves a little to be desired. I think it should be a little more customizable, especially in regards to municipalities. For example, there could be a drop down to select where the permit is being pulled so that you can run reports and be able to plan your runs accordingly.

Best CRM program for contractors by far, but it's much more than that! It's all at your fingers. Access from anywhere in the county where you can have a computer connected to the web. Love the integration with QuickBooks, which eliminated the multiple entries. Managing multiple locations all fluidly from Acculynx. All your reports and numbers are right there. Honestly, we operate everything through Acculynx and QB, and it's so smooth. Very easy to use. Department capabilities so office staff and sales reps view what you determine necessary. Our new hire got on for 5 min and messaged me to say, "Wow this program seems really user-friendly" if that says anything!

There is nothing I that least like! I think the program is awesome and a giant leap in the industry. We started with Acculynx back when it was still its first version. I can tell you that they are always trying to improve and make advancements anywhere they can. So be understanding if something in the system changes. I promise it's for the better! We all get used to using something one way and people seem to resist change. These improvements come from our feedback like this, and they are hearing it and implementing. Previously, the reps would push back if there was a software update, but then the "awwww" moment comes later in the day and they love the improvements. So definitely appreciate it!

This program is the absolute easiest to use in the industry today. It can be customized to fit your companies specific needs. The training for new users could not be easier. The reports are helpful and easy to understand and customize. I love the new automation features, it makes it seamless for staff and ensures follow up and consistent communication with homeowners.

The one feature I'd like to see available and made to be easier for us users, being able to build templates for the material order forms. With that said, when sending the order off, not need to save first, then send.