Rent Manager Reviews

It's cheap. That is the only pro. But if you're looking for good software, please don't even consider this.

It crashes and customer service is terrible. There is no way to correct accounting mistakes. It does not generate leases nor offer e-signatures. You have to manually generate owner's statements and manually e-mail them as all e-mails sent from Rent Manager end up in the spam folder.

This is the easiest software to use even with multiple company names. Financial statements are so easy for our accountant to do our taxes with. LOVE IT !!!

There is nothing I don't like about it. Except maybe because it logs you out so often and you have to re-login often

Rent Manager allows for certain customizations which can make the difference for certain customers. Having flexibility can help with your unique processes or methods.

I think the rent ledger transactions can be enhanced. It seems like customer feature requests are not taken very seriously or are rarely implemented.

The ability to manage multiple companies at once

It's more geared towards residential rentals. Many features do not apply to commercial rental management. Also, the software doesn't allow for "clients" set up. The only ones that can pay an invoice are tenants and owners... Very confusing for a property management who does also brokerage

The product is excellent. Has so much to offer an owner/operator like us. We could spend all day learning more and more about the platform - impressed!

I have zero complaints about RM - the small error I was received was fixed in minutes.

Customer service is amazing. I have always been successful working through issues (undoubtedly user error or understanding) with their help on the first try.

The program is so robust I feel as if I am leaving features "on the table". I need to continue my training and use.

The depth of the ability to tailor Rent Manager for each individual user is unparalleled compared to any other software. They are the only Residential Software company that owns their own phone system and integrates directly into the software and every call is attached to either the tenant, owner or vendor history file. The support of Rent Manager is unparalleled, a customer really feels like they are the only customer they have when you call for support. They have a vast staff of programmers that continually update the software. If I look back the way we did business even one year ago, it is so different because of the continued automation features they continue to come out with. Some of the other software companies will tell you as they have told me that they are constantly coming out with new features also, however, they are two years behind Rent Manager and when they do catch up, Rent Manager will have that many more advanced features.

Many times when they release a new feature it needs fine tuning that takes a long time to get. Of course I am very impatient and what they come out with is still leaps and bounds ahead of the competition.

For basic usage the layout is really intuitive and as manager of a rental property you could figure out pretty much everything you need just by poking around. You can do pretty much anything that needs to be done with this software and it has the accounting features that make it an all in one product. Customer support can be slow at times but they will always put in whatever effort it takes to troubleshoot your problems and all staff is in the US.

The help section is a bit lacking. It's more just a beginner how-to guide rather than figuring anything complex out. Plus, it doesn't indicate where certain features need to be manipulated on the back end. Reports are rather cumbersome at times and there are so many that seem too similar. A good wizard for creating reports would be nice. Creating purchase orders is slow, again, a wizard walk-through to get it all done as fast as possible would be nice.

It is a tenant-centric platform, allowing our residents to see their accounts and pay on-line, thereby reducing our central office workload. We operate 15 or so entities with RM and a handful with QuickBooks. From a financial analyst viewpoint, I prefer QB, because of the easy export features. Still, we have 1,300 + tenants and are re-building occupancy at newly acquired mobile home parks, so our focus is on providing the best face for our residents. QB was not doing that for us. This is a more comprehensive program tailored for the rental world

For some inexplicable reason, report exports to Excel do not carry the formulas over. It is a huge time waster for those of doing a repetitive analysis of multiple companies. I can only think this relates to some licensing issue. QB does it automatically and I miss that. In fact, I resent that RM does not provide that functionality and don't understand why they wouldn't provide this time and money saving convenience to their customer base.

We love the lease generation as we use this the most. We also love the history/notes section to keep tabs on each tenant and property.

We have issues with the tenant portal about once a month as well as the incoming calls tab reporting incorrectly. The software does crash every once in a while as well.

Rent Manager is an all in one solution for us - managing property, accounting, communication tools, etc. They have great friendly customer service.

There are several feature requests that have been submitted and they can be a little slow on addresses those items.

The capacity to handle all aspects of property management. Maintenance work orders, financial management, automated reporting, owner and tenant login, web based and modern. I have tried all the competitors and none covered all the bases quite like RM.

No complaints. Any details we were looking for improvement on have been added through one of their updates. RM is progressive and always coming out with improved features and updates to the software.

Now that they are providing more integrations with systems outside of their product, it is making the automation of the office more possible. The customer support people are friendly.

I'm writing this while I sit on hold for Tech Support. This was after my call was picked up and told they were going to transfer me to someone that was immediately available and there wouldn't be any longer of a wait. That was over 5 minutes ago .... Yesterday, I called in on a scripting issue and finally hung up after holding for over 45 minutes. That is simply unacceptable.

The software is the easiest to customize of any that I have researched. This was tremendously important for our business and has allowed us to grow the business with ease to adapt to changes in technology and the business.

1. Have to write a con in this section to complete survey! Would like to see a work flow ability allowing us to integrate our Share Point and Rent Manager software.

The ease of integration with Paylease makes scanning and depositing rent checks seamless. No more trips to the bank and the cost is minimal compared to other scanning equipment. I also like the ease of financial reporting for each building that we own.

There are a lot of boxes to check to make sure you are seeing complete information. For example, there are many ways to see tenants, including past and future, but each catagory needs to have the box checked to be able to see them.