PushPress Reviews

I love the features available with the application, the ability to not only manage members but also their invoicing, payments, ability to self serve as well as the add on features such as check in app, sales app and the class screens app.

Unfortunately I have found a number of bugs or quirks within the app. Most of the time the team has been great to work on them and resolve only a couple outstanding items but I wouldn't completely blame Pushpress, part of it is integration with Google calendar.

reserving classes, seeing attendance history.

I am a gym attendee (not a gym owner). I have been working with Pushpress support for several months to simply delete some accounts on some gyms done drop-ins with. They simply can't remove my identity from these gyms, nor were they able to generate receipts or sync my calendar as a result. When a customer requests to have their identity removed, this should be taken care of promptly. Any company does this, but Pushpress does not.

I've been using PushPress for over two years now and have been consistently surprised by PushPress. The company is constantly evolving, adding new products, services and integrations that empower me to spend less time on running a business and more on what I'm in business for. Exceptional customer service is just the icing on the cake.

Interface is slightly "rigid," but it does everything it needs to do, so it's not really a problem as much as it is an opportunity.

PushPress snd it’s team will absolutely go above and beyond to provide a robust platform that has simplicity and elegance simultaneously. All you need, nothing you don’t.

We have found nothing that we do not like about this platform

User interface is on point. Easy to like and comment on things that build community. Easy to customize for your gym. Backend usage is easy. LOVE IT.

Sometime, it can be slow to load. I'd also like to see the ability to make your results from a WOD private to other users - even at your gym. I realize it's a feature that almost seems counter-intuitive, but we've had a handful of times that would have been useful.

-customer service is readily available, quick, and helpful
-always improving. Bugs and issues are fixed or improved quickly
-looks good. clean
-intuitive, easy to use, easy to teach team how to use

-sometimes app on tablet runs slow, or into issues
-would like more detailed customization when choosing event times, cancellation windows, etc

Customer support is awesome, and usually really quick to respond when a question arises.

Sometimes it just feels...clunky. Reports are typically kind of confusing and it's hard to get to the report you actually need. Member lists/counts don't usually feel accurate and it's hard to customize what customers you are actually trying to track. Setting up an in house lead, or new member is a slow clunky process, transitioning them from a lead to a member, is somewhat clunky. The process to change a members plan by canceling the existing plan is not the greatest since it shows as a canceled plan. 12x per month type memberships are set up bad for the first month since it allows that new member to check in 12 times within the first month, even if they sign up the last week of the month. Integration, product setup, & use of Store app is also clunky.

User friendly, able to complete set up for clients keeps track of members contracts nice store set up for additional revenue while tracking your products. Customer service is top notch within five to ten minutes you get a response from the push press team

Understanding some of the financial reports. Sometimes it takes homework and diving into the financial reports to get the information needed monthly or annually.

We have been with Push Press for our gym management software since it was in beta. It does absolutely everything I need it to do and makes running the gym much easier. Every year the software has added new features. The company is very responsive to the needs of the gyms that use it and the customer service is amazing. Highly recommend

Nothing that I can think of right now

The ease with which PushPress transferred our data from our previous platform was phenomenal. We were concerned with downtime and loss of data which could potentially cause issues for our members. We had zero issues and our members love the ease of use. Our communication has increased across the board and the reports consistently give us the data we need to see how our business is functioning. Can't say enough about PushPress, we love it.

Only con is that we didn't switch to it sooner. Had we done so we would be a year ahead of where we are now but we are closing that gap everyday!

Free version is free. It does a good job of handling session reservations and attendance tracking. Customer support is very good

The paid version is expensive and they take a fee from any billing done through the system. You have to use the paid system to integrate with Zapier

Simplicity, customer support (if ever needed). If anything needs changed or updated, Team crew get it done.

No cons on my end. It's hard to find cons when the team is all about their customers experience and satisfaction.

I really feel like its super easy to use, not confusing at all, i have been using it since day one. There is not other product with the ease of push press.

nothing honestly, everything is super easy, and if there isn't a feature we tell you guys and within weeks/months its a new feature.

So easy unlike other popular softwares. I moved over from MindBody cause it was more straight forward and easy to use right off the back. We're not a crossfit box but run similar to one and all the "extras" with Mindbody just got too confusing and I'm familiar with software!

Honestly, I can't think of one legitimate one. It has a store access for the members that they can purchase themselves (which is totally awesome) and integration with Mailchimp for any plan so I can drip emails to leads.

I love the team behind PushPress and the ease of use the product they put out! PushPress is dedicated to making a top tier product that is both easy to use and easy to customize with their integrations.

As they are a growing company, there can be some features that you have to wait on or you may need to do a workaround to accomplish your goal, but it at least can be done and it can be done without the complexity of other softwares.

I love the ease of use and being able to change clients memberships. Easy to maneuver and the customer service is 2nd to none!!

The check in app could run more smoothly!

So easy to use and when you get stuck the customer service is awesome!

Since I have to pick something I’d say that having to go between the software system Push Press and BTWB for our logging software. I wish they were synced up.