Apex Loyalty

5.0 (6)
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Channel & employee loyalty management

Overall rating

5 /5
(6)
Value for Money
5/5
Features
4.8/5
Ease of Use
5/5
Customer Support Software
5/5

100%
recommended this app
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6 Reviews

Mirace Eda
Mirace Eda
Overall rating
  • Industry: Food & Beverages
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Thank you APEX Team!

Reviewed on 2023-03-30

I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team....

I have been working with the apex team for 3.5 years. Extremely agile and solution oriented team. Customer experience, loyalty product experiences are extremely good.

Pros

They are very good at Loyalty campaign mechanics, gift catalog management and salesforce platform usage. The customer relations of the APEX team, which is always helpful and solution-oriented, are always dynamic and positive.

Cons

Communication in development agendas can be complex. In new demands, it is necessary to proceed by simplifying the subject as much as possible.

Ezgi
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

I believe this is one the most revolutionary channel loyalty software out there!

Reviewed on 2018-03-07

Pros

Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.

Cons

I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.

Nisa Nur
Nisa Nur
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Flexible and Easy Tool!

Reviewed on 2023-04-04

Pros

They have a very flexible tool and agile team, so it is very easy to work with them. It is very easy to take action and put the solution in place with them.

Cons

Maybe there could be a hypercare process that we can make some additional developments during first a few months.

Seckin
Overall rating
  • Industry: Tobacco
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best tool to become loyalty Guru!

Reviewed on 2018-03-19

Pros

It has lots of features to manage and engage your customers.
Cluster based activities enables you to offer differentiated activities to your customers depending on your needs.
User friendly admin panel is one of the key benefits.
Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.

Cons

Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.

Mehmet
Overall rating
  • Industry: Retail
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

It's the most useful and functioning loyalty software I've ever used. Great features!

Reviewed on 2018-03-07

Continous communication, engagement & improved business relationship with our partners

Continous communication, engagement & improved business relationship with our partners

Pros

- They provide live demos on demand
- Flexible gamification options
- Segmented content offering
- Rewards ready catalogue featuring digital gift cards
- Very appealing web portal look & feel
- Being able to incentivize Sales activities as well as brand engagement

Burak
Burak
Overall rating
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Rewarding Becomes Easy

Reviewed on 2021-01-08

Customer service is great, helping and solving problems fast.

Customer service is great, helping and solving problems fast.

Pros

Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.

Cons

Reporting and some templates should have been customizable, or this needs to be given for users in future updates.