MRI Property Management Reviews

MRI Software is highly customizable using the built-in toolkit. Integrations are easy to manage using built-in or custom APIs. The ecosystem is very flexible based on your needs, anything from a single server to a large multi-server farm or setup your environment with the MRI SaaS services.

Multi-database support can be a little challenging. Software updates are always system wide.

So many features! I'm a numbers guy, so my favorite feature is definitely the robust reporting. I can always stay on top of property performance and cut the data however I want. The challenge is making sure that data gets where it needs to be (making sure the team inputs it in a timely manner)

It still feels a bit dated from our resident's perspective. They're used to using apps like Uber, Lyft, Instagram, etc. with great UX and a modern feel. MRI still feels "dated" in comparison.

It's also very expensive. We think it's worth it for our needs, but we definitely have to have a conversation every year when we're planning our budget.

user friendly, easy to customize, great to be able to make the software as flexible as needed to fit the company needs

upgrades are not easy to work through with many issues throughout upgrades, customer support is extremely slow and can take a couple weeks to finally get an answer back as to if the issue found is an issue that has a workaround or will have to wait for MRI to fix the issue in a long-term change.

It is easy to use, you don't need to open multiple windows as all info and tabs are accessible. Easy to export to excel. Arranging columns and search option.

The mobile service is really slow, main system crashes every now and then and does run slow.

Ease of setting up resident files; accessibility of reports and ease of running reports. Ease of processing statement of deposits; works well and integrates well with other software products.

Works slowly and program often freezes.

It can handle high volumes of data. The reporting is rather customizable as a general comment, and glitches are easily resolved.

Occasionally it does glitch, in which random/obvious side effects can occur when posting charges, etc, but they are usually easy to resolve.

MRI web is pretty est to use. There a minimal steps compared to MRI windows. User interface looks really nice and is pretty self explanatory.

When something goes wrong (latency, reports not updating correctly, etc.) it can take some time for MRI to fix it on the back end. It's also quite difficult to communicate with their customer support team. I feel like they all have 80% knowledge of the software and often you "figure it out together".

This software encompasses many needs for a real estate business, from property management to accounting.

This software lacks in some functionality for HOA management, but is new to the HOA market.

I like the options it provides and the unified experience it offers. I enjoy the ability to integrate with other software if I do not pick one of their products. They have options for commercial and public options and are rapidly growing to support a larger market. They are also an international company and have been around for many years.

So far the only thing that seems to be a negative is that support is mainly pointing to documentation and training is pushed to be mainly web but this can also be a good thing to save money, time, and travel.

That it is compatible with other systems.

The system does run slow sometime (we have a lot of users/communities)

MRI is industry-known and a reputable software. It is widely accepted in our industry as the source of truth for reliable demographic data. We use this software for audience research.

If you are not familiar with the software, creating reports/pulling data can be confusing. Wish they had a more seamless, user-friendly process for this

I love that MRI Software allows your to be the owner of your own product. As an Admin and End User, you are in control of the way your data is updated and portrayed even to 3rd party investors. The software allows you to customize and choose your own modules and experience.

Due to the ever growing nature of MRI's business, there are always updates and new modules to implement or test. While this is exciting and change is inevitable in any software, it can also be overwhelming and chaotic/rushed at times.

1.We really like that you can get messages so many different ways.
2. We like that it records the call between maintenance and the resident on emergency calls.
3. It is great that you can record a message if you have a temporary change.

1. The call back feature that blocks the personal number is only available in the emergency maintenance mailbox. All other mailboxes it shows the phone number.

It's simple to use and you can find things pretty easy. Entering applications, making rent payments, along with work orders are easy to do. Still learning what all the program has to offer.

Notes in tenant files should be easier to find under Occupancy. Receipts shouldn't be numbered unless posted the payment-it renumbers when you "X" out (hit a wrong button etc.). A small video tutorial for new users that can be sent when setting up logins-auto sends?

I really like there Central Overview Screen. This screen shows you all of the important information you need, in a quick and easy to read with great graphics. You can make custom reports with queries, which is extremely helpful in making business decisions. I use MRi software for all of my property management needs. I really like that it is a cloud software, so no matter where i am, i can log onto their software.

Some older residents complain about the online rent payment program, but i believe that is human error

I like that MRI interface is user-friendly and the reports are easy to run. I also like that the reports can be exported to PDF as well as Excel spreadsheets.

Since my company has been using the web-based version of MRI, MRI X, it has increased the start up time. When before it took a couple of seconds for the program to load, it can take up to 1-2 minutes for it to load now. Not too bad, but it can seem like forever when you need to run a report or enter a new vendor in a rush.

This software allows us to track prospects/residents at our property, run reports, keep records easily, and keep up with work orders all in one!

Sometimes, MRI can freeze or lag, like any software. It corrects itself and then works fine. It also takes some time to learn; however, it’s not complicate and you catch onto it quickly.

The customer support is great. They are able to help with mostly any question! All you have to do is call the 1800 number.

The bach reports are nice, but it would be great if there was a way to change the date on the whole batch, not have to go I to each report within the batch to enter the date.

User friendly. System support is excellent.

Aged delinquency report processing time is too long.

Easy to use and accustomed to product. Multiple programs.

The customer support is non existent. Communication is bad.

The integration process was fairly easy. The software is very user friendly and the customer service is the best I've ever seen for such a product.

I don't have any complaints about this software.