A Surprise Underdog Comes Through
I believe we made a great decision by choosing Blink and I would recommend them to any other company looking to up their communication game.
In searching for a new communication platform, I thought I knew what I was looking for and which company I would go with. Blink was added as just another platform for comparison. However, during my first demo, I was convinced this was the right choice. It ticked off all the boxes: top down communication, bottom up communication, side to side communication, individual and group chats, an information repository, and one of the best price points of (in my opinion) even inferior platforms. Plus, they were up front about all costs, so I didn't have to worry about a surprise invoice I would have to explain.
There are a few small functionality issues I have had since getting into the platform (such as not having control over what shows up under an employee name or what is displayed in the Directory), but I have been assured the team is adding my suggestions to their list and looking into how we can work around the other issues.
Excellent! Zero Complaints!
Just prior to the start of the COVID-19 pandemic and restrictions put in place, our company anticipated needing a way to communicate internally with our staff and contractors about rapid changes to our workplace and daily lives. Most of our staff are front-line workers and do not have company email accounts. Our internal scheduling app that we use for hourly staff did not have the ability to upload attachments or allow staff to respond to high alert notifications.
Setup was quick and easy. We were able to test Blink for free prior to committing to it, but knew immediately that it was perfect for our needs.
Now, several months into the COVID-19 crisis, we've seen a shift from senior staff using the app solely for important internal communications, to all staff using it for staff recognition, company highlights, events, contests, motivational and uplifting posts, etc. It helps keeps our employees engaged and informed, allowing everyone to have a voice, and it seems to help boost employee morale.
- Ability to share and communicate with all employees or with individual teams
- Quick and helpful responses from Blink staff/developers -- willingness to go above and beyond to meet our company's needs
- Allows for multiple administrators at different levels
- Ease of use
- Ability to communicate privately -- staff can even contact our CEO and get a real-time response
- Real-time chat
- Search feature
- Ability to use on smartphone and PC
When we first started using Blink, posts were limited to one attachment each, which has since been updated. Blink has evolved quickly and quite honestly we have zero complaints.
Fine for communications, lacking in other features
More casual internal communications and email but very primitive. Newsfeed is good but difficult to search so only really works for real-time updates. Lack of ability to share files properly limos use severely and the ‘hub’ feature is too basic as it does not allow the creation of pages to view only upload of docs. The admin and access level features are not rounded enough, it’s all or nothing!
Simple IM app and the newsfeed like appearance of the home page. Some limited integrations, calendar works well.
Lacking in support for 3rd party apps, no ability to view documents in the app only have attachments.
Response from Super Smashing
We are sad to hear that Blink hasn't lived up to your expectations and appreciate your honest review. It definitely helps keep us in check.
To your point, we do have a search feature, which should allow you to not only search Feed posts and Chats but also content on 3rd party integrations. We also have Pages in the Admin Panel, which lets Org and Team Admins create native content for the platform - this should address your concerns about the Hub. Access to different levels of teams or user permissions can be customised in the Admin Panel - it would be great to get your thoughts on what's missing ([email protected]). We have passed on your feedback regarding limited previews of files (since last month this is available for PDF and Word files but we don't yet support all types). Glad that you find the platform helpful for internal communications and hope to hear from you soon!
The Blink Team
We're still playing around with the features but so far after less than a month we are happy with what we are working with.
- free for up to 20 users
- great alternative to a company intranet / communication portal for the micro businesses who want to share their management system documentation with field staff and don't want to fork out expensive licences with Microsoft for similar products like yammer / SharePoint.
- if you are IT savvy and know how to build microapps feature will draw your attention.
- Can download on android and iOS devices
- Has a desktop app for windows and iOS devices
- you have to purchase the premier package at a monthly cost per user to do branding. It would be good if there was a fixed fee per month for up to 10 users for the small companies e.g. £20 plus VAT.
Great Company Social Platform
The level of communication has increased. Blink has been a great tool for people to share their experiences without having to send a company wide email. The chat function has also made it easier for people to ask simple questions without having to send email.
It's super easy to set up and use. The team at Blink are always quick to respond, listen to feedback and suggestions for future features.
Integration with some business applications have been useful for daily updates.
Now that they've allowed multiple photo uploads and direct video posts I can't think of much else. Permission levels could do with more rejigging as most things if you're not admin you can't control perhaps there could be something inbetween admin and user.
Also if you're not part of a team you can't post to that news feed - however there are times when someone from one team might want to post something to only a couple of teams but not the whole company and that's not easily achieveble. Perhaps "team admins" can post to other team news feeds and just not see any of the feed other than their own post?
Perhaps business collaboration tools could be more advanced?
Epic, business changing sofware
As a team Blink are brilliant. They are extremely proactive in all aspects of our relationship, from concept stage through to BAU
Since we have introduced Blink to the company we have found that our communication channels have been revolitionised. We expected that we would be able to improve the comms from the business to staff however we've been blown away at how much we've benefited from the staff being able to communicate clearly with us.
The feed rolls through very fast and so messages can get lost - however I would point out that this feedback has gone to the team at Blink and Featured posts have been created to enable specific posts to remain high profile.
Exceptional…. we seen great feedback in terms of engagement and overall the front line workers now express themselves which we would never seen or shown the Leadership team. Also we can deliver first hand information direct to the phone which is instant. We have been able to create a frontline platform and generate team inclusion.
Function, user friendly and the team at Blink. They understand the business we are and what the objective was to deliver to the frontline workers.
We need understand further before we can express any con's at the moment.
Blink is really awesome!
Blink provides me with an excellent way of communicating with colleagues and getting company updates out to the wider business. I find it better than email as it has a more natural flow and much more efficient as you can create multiple relevant chats and groups for all your requirements. Notifications are great and it intergrates with all my other apps.
I'm looking forward to the getting an update to enable messages to be sent after being offline, this would enable
Me to use offline and keep up to date with chats.
Increased communication across the whole company, easy to be able to speak with management or employees without any hassle of having the incorrect contact details.
Must have work place communication on a plat form that people are familiar with making on boarding a dream
My only criticism is that when on boarding you have to them re enter the employee to add there details such as payroll information.
Excellent networking app
We use Blink as our main communication tool as we are split between two office or on customer site.
After several false starts with other applications, the team quickly adopted Blink. Within two weeks we had rolled out Blink as the tool of choice. We are distributed over two offices and/or on customer site - so having a central messaging tool that everyone uses is great. New joiners find it easy to learn/use.
We have some company-wide channels, individual team channels, lots of ad hoc groups, and then normal direct messaging. Due to the ease of use we use it regularly to bring small/ad hoc project teams together in order to share documentation and messaging.
The fact that there is a desktop app, a web app, an iOS app and Android app means Blink can be used where ever you are. We like the lightning-quick search, have linked it to both Jira and Office 365, and have plans to extend it with an in-house Bot.
New features are released on a regular basis and if we have any questions then we have found the support to be very quick and helpful.
The main limitation is that we still need to use a separate application for screen sharing and voice calls. It would be nice if this feature was added. However, we would rather use Blink for messaging and sharing than go to product that was a unified platform but a poorer experience. For that reason we still currently use Skype for Business for voice and screen sharing but have chosen not to use Microsoft Teams for colloboration as we think Blink is a far better experience.
Helps build teams, gives me a great way to communicate and collaborate.
It's all the small stuff this does apart from being a great messaging app, naturally builds culture within teams and the business. Gives my people the ability to reach out at any time on any device to ask questions and to be helped. Our EPG is linked (via API) and it's a great way to get good automated snap shots awhile on the move... even alerts. We get the ability to message all our people at once in emergency situations (came in handy when the beast from the east arrived)
It's quite fresh but still packed with features, the development cycle is really agile. When we have an issue its usually fixed within a couple of days to a week. We hit a couple of bugs in the early days but we were supported and kept up to date on progress.
This is more than just a messaging app, a great one at that, It enables teams of staff to interact and collaborate with each other enabling a variety of benefits to arise. Some of these benefits include a growth in culture amongst teams and the business, the ability to contact others regardless of time, location or device and the simple yet effective layout of the App has made it more appealing and enjoyable to use. The App allows people to contact all teams during emergency situations. This proves effective during unprecedented events such as the recent 'Beast from the East'. Mostly we like the ceiling of the product. Many products in their early days are plagued with bugs and developmental issues, however, this software has had very few, this is a huge positive as this is rarely the case for new software, this puts the software in a league of its own.
Good Communication Tool
Generally a good, easy to use app that allows good interaction with colleagues as well as getting news and updates out quickly.
Blink is a good way of getting information out to colleagues across different areas of the business.
Would be nice to be able to post in different styles of font. Bold/italic etc.
Sometimes users have issues opening attachments.
Essential part of my every day working life.
The use of "teams" work really well, it means that i can get the message across in a simple and easy fashion to a select group within a targeted conversation. Ultimately this results in less email chains but successfully keeps everyone in the loop.
Connectivity on the mobile is an area for improvement but other than that, i love using this everyday.
Easy to use. Very clever bots and integrations
It puts everything in one place and is very easy to use.
The Feed works great. It pulls everything you need into one space. The messaging side of Blink works very well. Instant messaging, teams, spaces - very easy to use.
Offline working would be nice, but these days everyone is online for the majority of their workday, so just a minor nice to have.
Excellent app to communicate with project teams
Excellent app to communicate with different project teams.
Can integrate with other software through Bots. We can post reports from our back office system to specific project groups on Blink using the API.
First class customer service. The Blink support team are always there to help me with API integration.
New features added regularly.
Rarely have any issues but the support team are always there to help me out with the API integrations.
Makes work more productive
Able to chat to people quickly and easily without disrupting them. More efficient than emails and less formal. Promotes a more friendly environment in the workplace. I like the tea round and gifs! Also like that you can share attachments and images.
Sometimes inappropriate gifs (racist, sexual content etc) I also don't like that it tracks your usage but does not make that clear from the outset and doesn't appear to have an option to switch that off. In general I am not clear on what information others can see about my messages and activity so I would like more clarity on that.
Blink is our second in house comm tool and things are looking up!
We are optimistic about this product, far less buggy than our last in house comm tool. Hopefully they can get notifications improved and I think everything will be groovy at that point.
Blink has some neat features like email search via its platform through single sign ons. It has a hub that makes important work docs painless to find/use immediately. Chat is great and quick.
Notifications need to be improved. The team worries that messages fade into obscurity rather than being seen by appropriate parties.
Response from Super Smashing
Thanks so much for taking the time to provide feedback and we are glad you're enjoying Blink!
As I'm sure you are aware, we're working on the Notification Center which will mean that you'll have even easier access to the most important content on the platform - it would be great to hear your thoughts on that feature when it goes live! Glad to hear you're optimistic about the product as we continue to introduce new features and that once we improve notifications everything will be groovy :)
A refreshing and easy way to work and communicate with my team, colleagues and business contacts!
Much more modern and intuitive than the other tools I use at work. I like how it doesn't confine, I'm able to integrate it with day to day work flows and interact fluidly with those both in and outside my organisation. Professional, modern, fun and effective.
I use the app so much I greedily want more integrations so I can use it across even more workflows.
BLINK AND YOU'VE MISSED IT.
I've never had a problem with it, generally speaking it's enhanced my working experience.
It's not just just a Facebook type, it's so much more work related with tools that directly relate to my job.
It's viewed by everyone, including senior management and it's always there even during your time off.
Blink Review from Sydney Transport company
Greater employee engagement and communication.
Ease of use and the ability to get information out as often as needed and the reach that it provides.
Staff can access and consume at a time that suits them.
Was the video feature and having to upload from youtube for example but no longer an issue since you can upload a video direct now.
Absolutely love this product.
This product is very easy to use, there are many similarities to certain social medial platforms which makes the users feel at ease when using it. It’s extremely handily having all the information at your finger tips.
I feel that there should / could be an option for either calling or Video calling not necessarily for the users maybe for admins or managers to contact the employees who are sick etc (this would have be perfect during the pandemic)
Unlike other types of social media platforms (I know this is in house) there is the facility to block or ignore others for 30 days this could be a good option in the future.
Blink systems have enabled our team to be better connected and significantly more communicative
Ease of use, personalization, cross-platform/device support, encryption and the support we've received from the Blink team
None yet. I can't believe more people aren't using it - it's a tool we've really come to rely on. We have a team spread all over the country and this keeps us all connected