---
description: Detailed reviews on Birdeye based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Birdeye with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/3873/ai-marketing-tools/software) > [Birdeye](/software/112535/birdeye)

# Birdeye

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> Birdeye provides an AI-based chat solution for multi-location businesses that engages website visitors 24/7. The platform features intelligent conversation capabilities, lead capture functionality, and seamless handoff to live agents when needed. Businesses can personalize the chat widget to match their brand identity while managing all communications through a centralized smart inbox.
> 
> Verdict: Rated **4.7/5** by 702 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Birdeye

Automates website conversations around the clock, delivering instant responses and engaging visitors even outside business hours.
Seamlessly qualifies leads, books appointments, and gathers contact information without requiring pre-chat forms.
Enables effortless handoff from AI to live agents, ensuring smooth transitions and comprehensive support.
Organizes and manages multi-location conversations through a unified inbox and customizable workflows.
Offers a branded and customizable chat experience tailored to each location or business style.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 702 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.6/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.6/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Birdeye
- **Location**: Palo Alto, US
- **Founded**: 2012

## Commercial Context

- **Pricing model**: Other (Free Trial)
- **Pricing Details**: Contact BirdEye directly for detailed pricing information.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Mexico, New Zealand, Puerto Rico, United Kingdom, United States

## Features

- 2-Way Messaging
- @mentions
- AI Copilot
- AI Writing Assistant
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Audience Targeting
- Augmented Analytics
- Automated Publishing
- Automated Responses
- Autoresponders
- Benchmarking
- CRM Software
- Calendar Management
- Campaign Analytics
- Campaign Management Software

## Integrations (113 total)

- ABELDent
- ASI-ware
- AccuLynx
- Actionstep
- Adobe Commerce
- AdvancedMD EHR
- AestheticsPro
- AppFolio Property Manager
- Appointy
- Arborgold
- BigCommerce
- Bookeo
- Booker
- BoomTown
- Breezeworks

... and 98 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [AI Marketing Tools](https://www.getapp.ca/directory/3873/ai-marketing-tools/software)

## Related Categories

- [AI Marketing Tools](https://www.getapp.ca/directory/3873/ai-marketing-tools/software)
- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)
- [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software)
- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Alternatives

1. [Brand24](https://www.getapp.ca/software/101485/brand24) — 4.7/5 (254 reviews)
2. [GiveMe5.ai](https://www.getapp.ca/software/182703/grab-your-reviews) — 4.7/5 (86 reviews)
3. [ReputationStacker](https://www.getapp.ca/software/2071031/reputationstacker) — 4.9/5 (43 reviews)
4. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1202 reviews)
5. [Hootsuite](https://www.getapp.ca/software/20432/hootsuite) — 4.4/5 (3795 reviews)

## Reviews

### "Great to get real time compliments via facebook and google from customers\! our managers love it." — 5.0/5

> **John Regan** | *September 24, 2019* | Real Estate | Recommendation rating: 10.0/10
> 
> **Pros**: The real time alerts, when a customer rates us on Google\!
> 
> **Cons**: It was a bit slow to intergrate with our self storage software.
> 
> fantastic. Everyone is personalable and knowledgeable.

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### "10 years and counting" — 5.0/5

> **JR** | *May 21, 2025* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Inbox---this feature is the hub of the platform. They have grown from a review platform to a hub that offers many other ways to serve a customer.
> 
> **Cons**: Email needs attention-"from" address looks spammy. We are working with them for a solution, so hopefully it will no longer be our least favorite.
> 
> We have been with them going on 10 years. That it self should give you reason to consider. They are a leader in the field of what they offer.

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### "Stay away from Birdeye\!" — 1.0/5

> **Jaro** | *May 1, 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10
> 
> **Pros**: Unfortunately, there was nothing I genuinely liked, as the results didn’t meet expectations. The promises weren't fulfilled.
> 
> **Cons**: They made big promises but delivered poor results. It felt like empty talk with no real value. Birdeye is simply bad\!
> 
> Stay away from Birdeye\! It was a complete waste of time, energy, and money. Disappointing from start to finish.

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### "Easier to connect with patients via Birdeye texting vs calls/emails." — 4.0/5

> **Cap** | *August 29, 2025* | Medical Practice | Recommendation rating: 5.0/10
> 
> **Pros**: It's easy to text patients - being a medical practice. 
The Hipaa-compliant security is a must. 
Customer support is always speedy.
> 
> **Cons**: We lost some important templates and our phone number at one point, which meant we missed a lot of correspondence from patients.
> 
> Convenient for sending post-appointment reviews to guests. We get better responses throughout the day via Birdeye texting vs phone calls/emails.

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### "Top-Tier Reputation Management with BirdEye – Perfect for Our Clients\!" — 5.0/5

> **Tara** | *May 24, 2025* | Marketing & Advertising | Recommendation rating: 8.0/10
> 
> **Pros**: We've implemented BirdEye's reputation management software across all our client accounts, and the performance has been excellent. The system is powerful yet easy to use, helping us generate and manage reviews seamlessly. Monitoring feedback, responding to customers, and boosting local SEO has never been easier. BirdEye gives us the tools to keep our clients' reputations strong and visible online. Highly recommended\!
> 
> **Cons**: Honestly, there’s nothing we disliked. Every aspect of BirdEye has worked exceptionally well—from setup to daily use. The platform is reliable, efficient, and delivers consistent value for us and our clients.
> 
> Our overall experience using BirdEye’s reputation management software through Morbiz has been nothing short of excellent. We’ve rolled it out across all our client accounts, and the impact has been immediate and measurable.

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## Links

- [View on GetApp](https://www.getapp.ca/software/112535/birdeye)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/112535/birdeye> |
| de-AT | <https://www.getapp.at/software/112535/birdeye> |
| en | <https://www.getapp.com/marketing-software/a/birdeye/> |
| en-AE | <https://www.getapp.ae/software/112535/birdeye> |
| en-AU | <https://www.getapp.com.au/software/112535/birdeye> |
| en-CA | <https://www.getapp.ca/software/112535/birdeye> |
| en-GB | <https://www.getapp.co.uk/software/112535/birdeye> |
| en-IE | <https://www.getapp.ie/software/112535/birdeye> |
| en-NZ | <https://www.getapp.co.nz/software/112535/birdeye> |
| en-SG | <https://www.getapp.sg/software/112535/birdeye> |
| en-ZA | <https://www.getapp.za.com/software/112535/birdeye> |
| es | <https://www.getapp.es/software/112535/birdeye> |
| es-CL | <https://www.getapp.cl/software/112535/birdeye> |
| es-CO | <https://www.getapp.com.co/software/112535/birdeye> |
| es-MX | <https://www.getapp.com.mx/software/112535/birdeye> |
| fr | <https://www.getapp.fr/software/112535/birdeye> |
| fr-BE | <https://fr.getapp.be/software/112535/birdeye> |
| fr-CA | <https://fr.getapp.ca/software/112535/birdeye> |
| nl | <https://www.getapp.nl/software/112535/birdeye> |
| nl-BE | <https://www.getapp.be/software/112535/birdeye> |

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