Jackrabbit Gymnastics Reviews

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369 Reviews

- Industry: Professional Training & Coaching
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Company
Reviewed on 2019-07-01
Pros
I love that all the rolls are in one place and that it is easy to see weekly views when figuring out schedules for each session
Cons
I wish there was a spot to put notes that would stay forever with the person that put them there. Not just the Misc tab.
Also wish we could make it so that 2 different people got emails when customers registered.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Recommended for gyms of all sizes!
Reviewed on 2024-12-06
We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It...
We have used Jackrabbit for around 8-10 years. It has made our bookkeeping process much easier. It fits most of our needs and we have not had any issues with the services.
Pros
Ease of use, information retention, provides graphs and charts for comparison.
Cons
I wish I had more authority to create reports, more options to adjust reports. I would like the ability to create reports with specific information that I need, not just prefilled templates.
Alternatives Considered
iClassProReasons for Choosing Jackrabbit Gymnastics
I needed something specific for gymnastics/cheer.Switched From
QuickBooks OnlineReasons for Switching to Jackrabbit Gymnastics
Cost, ease of use, customer service, easy to set up, met our needs- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Good for starting businesses but not likely to be your last stop
Reviewed on 2024-03-18
- Great for the basics
- Costumer service supports the direct offerings of JR
- Great for the basics
- Costumer service supports the direct offerings of JR
Pros
- attendance
- skills tracking
- great customer service
Cons
- Not able to schedule privates
- Does not support referenced 3rd party vendors that they recommend for features they do not offer
- Additional cost for everything except the basics
- customer service cannot support third party concerns
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Love Chat Feature
Reviewed on 2024-12-09
Good. Chat support is helpful when you are in a quick bind. They are always willing to get more...
Good. Chat support is helpful when you are in a quick bind. They are always willing to get more assistance to figure out the problem. Tied with the Facebook group is also very helpful!
Pros
Class and calendar options. Chat feature is great and people are so friendly.
Cons
some scheduling options are limited as well as notes for family accounts.
Alternatives Considered
When I WorkReasons for Switching to Jackrabbit Gymnastics
Better fit for our needs. We didn't need kiosk features and preferred the attendance system over theirs.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Functional, but a bit convoluted
Reviewed on 2024-12-08
A bit of a slow learning curve but after that I did enjoy using the product, although I think I...
A bit of a slow learning curve but after that I did enjoy using the product, although I think I only scratched the surface if it’s entire functionality.
Pros
You could do a lot of different things with it.
Cons
There are multiple ways of doing everything, which can be confusing when learning the product.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jackrabbit Review
Reviewed on 2024-12-09
I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!
I have been using Jackrabbit for over 10 yrs now, and would pick it over any other option!
Pros
It's user friendly, and you're able to do it for multi different reasons.
Cons
Still working out the kins with the setup of individual lessons.
Alternatives Considered
iClassProReasons for Switching to Jackrabbit Gymnastics
More ease of use and versatility. Is a one stop shop for all the things we need and use on a daily basis.- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Not the most user friendly but has lots of pros once you figure it out!
Reviewed on 2024-12-07
It takes some time clicking around to figure out the program but overall it does everything you...
It takes some time clicking around to figure out the program but overall it does everything you need it to do.
Pros
There are tons of reports, and tracking everything you do on each account is easy.
Cons
There are 101 ways to do the same thing. I think the transaction tab can be tricky. I wish you could edit kids' enrollment dates, etc., without having to drop them and start over. I also would like notes from deleted waitlists to be saved instead of having to go in and make a separate note.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Love Jackrabbit
Reviewed on 2024-12-03
I have had a very good overall experience with our Jackrabbit software
I have had a very good overall experience with our Jackrabbit software
Pros
Very friendly and helpful Customer Service.
The product is pretty user friendly.
Cons
The cons I have had have been fixed at some point.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 2.0 /10
Review of jackrabbit
Reviewed on 2024-12-03
Overall experience is good, I wish there were more features around birthday parties, privates...
Overall experience is good, I wish there were more features around birthday parties, privates lessons, adding mass charges by adding rules- automatically add sibling discounts or multi class discounts.
Pros
Ease of use. Jackrabbit makes an effort to make regular upgrades.
Cons
Parent view of charges, functionality on adding charges (review statement below)
Reasons for Switching to Jackrabbit Gymnastics
Functionality and its what’s parents are use to in our area.- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good class system - has areas for improvement
Reviewed on 2024-12-06
Pros
Solid features, ease of use, good customer support.
Cons
Needed changes to the system are sometimes hard to come by. I don't always feel like the updates are for things that should have had a priority on being updated.
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent class management software
Reviewed on 2024-03-12
Jackrabbit overall is user friendly and has a wide variety of features and software it integrates...
Jackrabbit overall is user friendly and has a wide variety of features and software it integrates with. They upgrade the software with new features consistently.
Pros
I love that Jackrabbit integrates with most software and manages not just the classes and clients but staff as well.
Cons
They don’t have enough options for the payment processors they will work with for the payment processing.
As well they need to enhance their up sales offering. Example: when registering for a class, before completing the checkout process asking the client if they would like to purchase merchandise as well.
Alternatives Considered
iClassProReasons for Switching to Jackrabbit Gymnastics
They had the best reputation and more of the features I was looking for.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Definitely a helpful platform!
Reviewed on 2024-12-03
Pros
Customer support is excellent! The integration of class listing tables on our website is a game changer.
Cons
It can be complicated to get the annual registration fee to work properly.
Alternatives Considered
iClassProReasons for Switching to Jackrabbit Gymnastics
The customer service was great. That really helped us to make our decision.- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
JackRabbit Review
Reviewed on 2024-12-03
My overall experience has been great. It is easy to use and navigate. They are always updating the...
My overall experience has been great. It is easy to use and navigate. They are always updating the system to make it even better. The only updates I do not like are the new dashboard and the new calendar. Other than that, I love it.
Pros
Easy to learn and use! Plus, customer service/help team is very quick and helpful. I’ve never run into an issue that I wasn’t able to have fixed within an hour.
Cons
The new dashboard and the new class calendar. I really like the original and always find myself navigating back to it as things are easier to find and navigate.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jackrabbit Gymnastics Review
Reviewed on 2024-12-06
Our experience has bee very good. Jackrabbit listens to input from their users and is very good...
Our experience has bee very good. Jackrabbit listens to input from their users and is very good about implementing changes that make running our business easier.
Pros
We like the ease of moving between students and classes while working in family accounts. We love the ability to schedule our autopay payments. We love using the task manager it allows us to easily assign tasks to staff and track when they have been completed.
Cons
The new dashboard layout does not feel as easy to maneuver around. We do not really like the new calendar it is not as user friendly as the original for our uses.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Essential to Gym Management
Reviewed on 2024-03-12
Almost all positive! We use it daily and would only consider switching if iclasspro had great...
Almost all positive! We use it daily and would only consider switching if iclasspro had great alternatives to the above mentioned problems.
Pros
We love Jackrabbit Class! Our gym wouldn't function without it. My favorite features is how fast and friendly customer service is. I always have a positive experience with customer service.
Cons
The private lesson scheduling system (or lack thereof) and that we can't have a check-out feature for summer camp. We would also like more zapier integrations.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Front Desk Manager Point of View with JackRabbit
Reviewed on 2024-12-07
Overall, the JackRabbit system has increased our business and we get paid promptly from the members
Overall, the JackRabbit system has increased our business and we get paid promptly from the members
Pros
The Online Pre-registration and it seems to be user friendly
Cons
I do not like the way process it takes to create a report. I preferred the old Dashboard to the New Dashboard. The new Dashboard is confusing. I think the way I have to create a report for example a report on Registration Fees, is very complicated. I would like to just Click on a button that says Registration fees paid from such and such a date to such in such a date. Having to query what I need in a report is complicated.
- Industry: Sports
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Easy to use, clear software for class and member management
Reviewed on 2024-03-12
Pros
I like the easy to use layout of Jackrabbit and the ability to automate so many of our regular tasks. JackRabbit presents our calendar and class listings in easy to understand formats and allows for quick registration, account management and payments for our customers.
Cons
There are some areas in JackRabbit that need an update. Such as events.
And sometimes I feel like we have to go through repetitive steps to do one task.
Alternatives Considered
iClassPro- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Program but could be improved
Reviewed on 2024-03-13
Pros
I like all of the new improvements. I like that there is a forum for us to submit ideas.
Cons
I do not like that the improvements seem to be slowly rolling out. I do not like that individual classes are much harder to manage than group classes.
- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Good program and very useful
Reviewed on 2024-12-03
Helpful, useful and better than other programs that do similar management
Helpful, useful and better than other programs that do similar management
Pros
Keeps things organized and they always are i proving and implementing our customer ideals.
Cons
Sometimes the updates do not work properly when they are first released, and cause unexplainable issues
- Industry: Sports
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Everything you need
Reviewed on 2024-03-19
I love the features and the immediate response and support that we get when there is a concern. I...
I love the features and the immediate response and support that we get when there is a concern. I love the frequent updates, which shows how dedicated Jackrabbit is to their customer service.
Pros
Jackrabbit allows us to keep all the information with in a push of a button. The ability to make spread sheets to manage budgets, billing and enrollments. Everything in one tool
Cons
Hard to make or have trouble making group or grouping for email purposes, can only do it with a class or family.
- Industry: Arts & Crafts
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Class Management
Reviewed on 2024-03-25
The software provides most of the features we need to manage our classes, staff, payments. Our...
The software provides most of the features we need to manage our classes, staff, payments. Our experience has been great thus far with the product and the technical support we receive.
Pros
Class Management features, payments, website integration, Zapier integration
Cons
Lack of additional mobile friendly options to provide customer with access via mobile devices. Integration options with third party applications (Jackrabbit is increasingly adding more options which is great). It would be great to provide a way to track service requests from customers inside Jackrabitt, requests for make-ups, transfers, cancellations,with email or text integration. We currently manage this type of requests outside Jackrabbit.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Jackrabbit review
Reviewed on 2024-12-06
It’s works well for our gym and allows us to get everything done that we need.
It’s works well for our gym and allows us to get everything done that we need.
Pros
It allows us to access families and payments quickly
Cons
Can get a bit confusing if you’re a new user.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Jackrabbit
Reviewed on 2024-12-03
We love it! It keeps us organized, keeps our customers happy, and makes life a little easier as a...
We love it! It keeps us organized, keeps our customers happy, and makes life a little easier as a business owner.
Pros
Once you get the hang of it, it’s a very good way to keep organized.
Cons
There is a learning curve, but Jackrabbit helps every step of the way.
- Industry: Performing Arts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Jackrabbit has made our business run so smoothly!
Reviewed on 2024-03-12
Pros
I love that the jackrabbit program does everything for you. Setup is a little tedious but so worth it. Once everything is set up, the program basically runs everything for us!
Cons
The setup is a little tedious. There are a few features that don’t exist so you have to find a work around to tailor it to your specific needs.
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
take it or leave it
Reviewed on 2024-12-03
it ok not excited about it in the new year will be looking at other program options for Canadian...
it ok not excited about it in the new year will be looking at other program options for Canadian based companies
Pros
I think Jackrabbit is easy to understand
Cons
Very had to understand reports and sometimes transactions I also dont like the cost as its in US dollors and does not give us the flexability to debit bank accounts