Workshop Software Reviews

Workshop Software

4.0 (75)
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Auto shop management software for businesses of all sizes

Overall rating

4.0 /5
(75)
Value for Money
4.1/5
Features
3.9/5
Ease of Use
4.1/5
Customer Support Software
4.0/5

72%
recommended this app
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75 Reviews

Mark
Mark
Overall rating
  • Industry: Defense & Space
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

I would find it difficult to run my workshop without this software.

Reviewed on 2018-01-19

Pros

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Cons

Customers unable to respond to SMS, when customer and/or vehicles are deleted from the software - they still present on the service reminder report, Customers receive SMS reminders for vehicles that have been deleted from the system - I pay for those SMS also. Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin. Have to start job in order to order in parts - then the booking is closed and unable to be modified. I trialled the 'inspections' add on, I feel this was not yet re-fined enough to be offered as a pay for service - Would have liked to see a beta and/or trial version. Unable to remove customers if added multiple times by mistake, if any processed invoices are attached.

Response from Workshop Software

Hi Mark,

Thanks for your feedback, appreciate you taking the time to respond.

Great to hear that you could not live without Workshop Software.

For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

cathy
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

review

Reviewed on 2022-01-20

easy to use, back in the beginning i wish i had the opportunity to be trained by workshop software...

easy to use, back in the beginning i wish i had the opportunity to be trained by workshop software direct, it would have been much better.

Pros

ease of finding products, search function is amazing

Cons

the fact that when you create a new product, when it goes across to myob, it does not take the description, therefore you have to do into myob and copy and paste description on every product you create.

Annita
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

It has the bones of a great program, but very slow at bringing in simple features that would...

Reviewed on 2018-01-16

Pros

The program has the potential to be a great cost effective program for small businesses. The vehicle tracking is good, and the recent introduction of email log is good too.

Cons

There are some features that if added would make Workshop Software a great grogram for small businesses. It still is a bit clunky for a program that has been around for a while. The ability to customise Invoices and to edit processed invoices would make life so much easier for our business. Also if the App was abled to be used for booking parts in and out instead of only timesheets, would make business a lot more steamline and stop profit slipping throught the cracks. Also if it had the ability to update prices of parts from recent purchases would be good too.

Response from Workshop Software

Hello Annita,

Thank you for your feedback, appreciate you taking the time to provide feedback.

Your suggestion around closed invoices is a security issue. We want to be sure that users can't change a closed invoice and then potentially open you up for fraud.

You can keep the invoice open and only process it once you know it's right, and if you have to re-issue an invoice, you can simply copy, credit, and then re-issue a new invoice which takes just a few seconds to do.

For booking in parts via the app, you can effectively do this by running Workshop Software in a browser via a large phone (e.g. iPhone Plus) or a tablet (e..g iPad).

In relation to update the price of parts, you can do this from the supplier invoice.

I hope these items help. If you've got any further questions, feel free to contact the support team.

Best regards,

James Mitchell
CEO Workshop Software

Matthew
Matthew
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Workshop Software has been a great addition to our business, well designed for Mechanics

Reviewed on 2018-01-15

Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for...

Vehicle logs and details are brilliant. It has helped in tracking jobs and providing history for machines/vehicles

Pros

The fields available to record details regarding vehicle details, vehicle logs are excellent, user friendly
Very happy with the software and the updates that are always happening to improve the software. Different from using accounting based software

Response from Workshop Software

Great to hear that you're getting great value from Workshop Software.

The vehicle history and details on vehicles are such an integral part of running a workshop. You would be doing yourself a dis-service if you used an accounting package to run a workshop.

It's sometimes not until you see this in action and have it working in your shop, that you see the full potential and wonder how you might have lived without this in the past.

All the best for your future in your business and with Workshop Software.

Thanks again.
James Mitchell
CEO Workshop Software

Verified Reviewer
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 7.0 /10

User-friendly!

Reviewed on 2019-09-17

I can now multitask and have greater control over my time. I can do things more effectively and...

I can now multitask and have greater control over my time. I can do things more effectively and efficiently with Workshop Software!

Pros

I am new user for this software and it really impressed me!
never know that it can make my work so much easier because its easy to note down customer's data like multiple vehicles under the one individual customer. Besides that, I can even create invoice and email it directly to my customer. I am loving this software! well done!

Cons

the customer service is great even though some of the complicated issues might take up some time to solve it, but the waiting time is reasonable. so far so good as I am new user, will explore more.

Tanya
Tanya
Overall rating
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Save yourself the heartache and look for an alternative program

Reviewed on 2021-07-16

Such a shame, that this program could be awesome, if only they had some customer service to sort...

Such a shame, that this program could be awesome, if only they had some customer service to sort out issues when they arose.

Pros

An easy to use program that makes business run smooth IF it worked as it should

Cons

Terrible customer support. Missing invoices that wont sync to MYOB, moved to Xero because Workshop Software told me that it was a MYOB problem. Paid Workshop software an additional $1100 to convert to Xero but only one days info came through. I have now had to pay my bookkeeper to sort out all our problems.

Gary
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Love this software. Easy to use , regularly updated

Reviewed on 2018-01-15

Able to use from any device. Great when mobile

Able to use from any device. Great when mobile

Pros

Customer service, updates , ease of use. The contact with the developers is excellent. Price is also very good

Cons

Not much not to like. I love the fact you can access from more than one device. Finding it hard to log on to mobile version

Response from Workshop Software

Thank you for your review Gary, appreciate your kind words.

It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software.

Thanks again.
James Mitchell - CEO Workshop Software

Vikash
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Just the software i needed

Reviewed on 2018-01-19

Pros

Its online i can log in anywhere.its full of interesting features.mobile app to take pictures very useful

Cons

Would like to group all pictures by vehicle number....view pictures by vehicle rego.

Response from Workshop Software

Hello Vikash,

Thanks for your feedback, great to hear that Workshop Software is just the system you need.

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Italo
Italo
Overall rating
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Easy to use I like it

Reviewed on 2018-03-22

The little I know about the application I definitely like a lot

The little I know about the application I definitely like a lot

Pros

Easy to use, support is good and updates too. I have not been a user directly but I have shared with people who have shown me how friendly the interface is.

Cons

I have not yet had time to explore the entire application, but apparently it is not friendly when you need to export data to excel

Response from Workshop Software

Hi Italo,

Thanks for the feedback. Great to hear that the support is good and you live the updates.

As for exporting to excel, you can do that under the "Actions" menu.

Thanks

James Mitchell
CEO Workshop Software

Muhammad
Muhammad
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used for Free Trial
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Most easy and user freindly software to manage

Reviewed on 2019-02-13

Most of the work is done in this software

Most of the work is done in this software

Pros

Very simple interface to understand for every business man.
All the options to operate a workshop with scheduling and good customer support

Cons

There is no auto reminders are sent for preventive maintenance and no option for recurring maintenance.

Response from Workshop Software

Hi Muhammad,
Thanks for your positive review, appreciate your feedback.

Just a note on the reminders, Workshop Software has quite strong capabilities in this area, so maybe that is an oversight, as we can certainly send recurring maintenance text messages or emails.

Thanks again.

Anne-Maree
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

I love using workshop software - it makes my job so much easier and faster

Reviewed on 2018-01-22

Faster invoicing and quotes which keeps the customer happy and makes my job so much easier

Faster invoicing and quotes which keeps the customer happy and makes my job so much easier

Pros

I like how everything is at your fingertips when doing invoices and quotes. i like how there are so many settings and functions that you can do pretty much everything you need to do. I like the integration of popular suppliers which cuts down time.

Cons

I don't like that there isn't a thing for warranty jobs - like there is no option for warranty. That would be the only thing that I like least.

Response from Workshop Software

Hello Anne-Maree,

Thanks for your feedback, great to hear that Workshop Software makes your job so much easier and faster.

As for warranty jobs, there is something coming for you soon ;-)

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

RACHEL
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 3.0 /10

FRUSTRATING

Reviewed on 2018-01-16

LIMITED FORMS OF SOFTWARE FOR THIS INDUSTRY THAT INTEGRATE WITH XERO. WHAT WE HAVE EXPERIENCED IS...

LIMITED FORMS OF SOFTWARE FOR THIS INDUSTRY THAT INTEGRATE WITH XERO. WHAT WE HAVE EXPERIENCED IS SIMPLE TO USE

Pros

EASILY USED. SOME SEARCH FACILITIES ARE LIMITED BUT ON A WHOLE, IS OK TO WORK WITH. YOU GET WHAT YOU PAY FOR.

Cons

THE INTEGRATION BETWEEN THIS SOFTWARE AND XERO - NOT THE BEST
YOU GET WHAT YOU PAY FOR. SEARCH FACILITIES ARE LIMITED

Response from Workshop Software

Hi Rachel,

Thanks for your feedback, appreciate it.

I checked out your logs and note that you had some issues with the Xero integration, completely understand how frustrating that can be. From what I can see, these issues are behind us and hope that you'll get increasing value from Workshop Software into the future.

Again, appreciate the feedback, it really does help us to grow and improve.

All the best.

James Mitchell
CEO Workshop Software.

Darren
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 0.0 /10

Horrible company to deal with, system didn't work cancelled after 1 week

Reviewed on 2017-07-01

absolutely none

absolutely none

Pros

NONE the program would not allow us to login, we have a email trail of them admitting fault and that they would rectify , weeks past never got back to us
They are very quick to call when you enquire and sign you up but after sales is ridiculous Still taking money out of my credit card

Cons

System wouldn't work have emails from them confirming fault 3 months later they are still taking money from my credit card
DONE DEAL WITH THESE PEOPLE
Thieves and can't even be honest enough to cancel direct debit after admitting faults in software

Response from Workshop Software

Hello Darren,

Thanks for your feedback.

Workshop Software we prides itself on the service we give to clients. I've reviewed your account and have some notes for you:

1. The account (as stated in this review) Double Jacks Garage was never charged.
2. Sun City Hot water was not charged after you notified us to cancel on July 5th.
3. The issue you report that you were unable to login is not correct. You were using the incorrect login details to login via the phone app.

Your feedback is not a representation of the facts, and I request you change it or take it down.

If, by chance I am wrong, please email me the proof and I will refund 3 times the payments you made to Workshop Software and I will humbly apologise.

I'm happy to receive negative criticism, and sometimes we don't always get things right.

In this case, your criticism is plainly incorrect. Look forward to you rectifying this situation.

Thank you
James Mitchell
CEO Workshop Software

Emma
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Workshop software is the best automotive software we have discovered for our business.

Reviewed on 2018-01-15

Easy to use and saves us a lot of time

Easy to use and saves us a lot of time

Pros

It is always adapting and growing and these changes are free. WSSW allow us to give our feedback and areas we would like changed or created in the software. I have never seen a useless or inefficient upgrade. It has more usability and value than any other system on the market we have trialled or attempted to use. My mechanics find it easy to use too.

Cons

If only it completely took over the role of our primitive accounting and payroll systems. It is very frustrating having to pay more for other systems that work much less user-friendly and efficient.

Response from Workshop Software

Thanks for the great feedback Emma, appreciate it.

Glad you find it easy to use and that the new updates are providing great value for you.

I wish you every success in your business and with Workshop Software.

James Mitchell
CEO Workshop Software.

LYN
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

ITS AWSOME

Reviewed on 2018-01-18

Pros

PHOTO IMAGES LINKED WITH PHONE APP ITS EASY TO USE THE FACT ITS ALWAYS BEEN UPGRADED FOR THE BEST OF USE.

Cons

NOTHING MUCH TO COMPLAIN JUST THE FACT IF IT HAD MINI VIDEO WOULD BE GREAT LIKE 30SEC SHOTS. ALSO I THINK SMS SHOULD BE LONGER MORE CHARACTERS. PHOTO IMAGE OF PARTS IN PRODUCTS WOULD BE GREAT ESPECIAL WHEN WE NEED TO SHOW A CUSTOMER WHAT THE PRODUCT LOOKS LIKE.

Response from Workshop Software

Thanks Lyn, appreciate your feedback.

I'm pleased that you find it awesome!

We will continue to add more value to Workshop Software over time, and I hope you continue to get more and more from the system.

All the best.

James Mitchell
CEO Workshop Software

Kael
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Very easy to pick up and staff have answered all queries in a fast and knowledgeable manner

Reviewed on 2018-01-22

Pros

Ease of use and being able to order parts from the one place and track workshop income. Your able to view vehicles past service records which is handy when looking back to when certain repairs etc were carried out.

Cons

Only issue is we cant link our current accounting software to it (Reckon Quickbooks) would have to change our software and not easy to do at this stage due to using the same software for our other business's. Also it would be good if when you are completing a service that you could enter details in so that when the vehicle is next serviced they automatically come up on the new job card for items that need attention that were noted during the last service.

Response from Workshop Software

Hello Kael,

Thanks for your feedback, happy to hear that it's easy to use and that you've got great support.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

Courtney
Overall rating
  • Industry: Mechanical or Industrial Engineering
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Good product, easy to use once you have had a good little play

Reviewed on 2018-01-23

easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to...

easy to use, everything is kept in one area ie accounting etc. accessible anywhere. no need to download any annoying software

Pros

I like that i can access it from any other computer, it would be good if you could access it at the same time while someone else was on it at the same time (different computer) and that it would automatically save and back up

Cons

When you accidentally void an invoice there is no back up anywhere and its just gone... that's disappointing that it can't be tracked back. I feel that everything should be backed up.
is there a back up area, that backs everything up??

Response from Workshop Software

Hello Neoton,

Thanks for your feedback. Great to hear that Workshop Software is easy to use.

You can access the system at the same time from a different computer, you simply need to add another user.

All the best for your future success with Workshop Software

Thank you

James Mitchell
CEO Workshop Software

Jeff
Overall rating
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Intally good when started to use system and support poor

Reviewed on 2018-01-16

Pros

Booking Diary was quite good to use. Vehicle detail section good
Job catagory section good
Job reports function was good

Cons

Useability constant lose of information. Difficult to move around inside system. Fees charged to retrieve my info when we chose to move our software. Support was slow and staff on front line didn't understand system. Basic requests where given little to no response. I contacted cust support out of frustration via email and was contacted by the same staff member who was unable to help in the first place and was told he was to busy to talk to me. The lack of action / support was my main reason to change provider. This exercise has been expensive and time consuming .

Response from Workshop Software

Hello Jeff,

Thank you for your feedback.

I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone.

Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know.

I wish you every success with the future of your business.

Best regards,

James Mitchell
CEO Workshop Software

Caroline
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

mostly good

Reviewed on 2018-01-16

Pros

easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard

Cons

sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.

Response from Workshop Software

Thanks for your feedback Caroline, appreciate it.

Glad you find it easy to use and easy to search.

In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is.

I hope that Workshop Software continues to provide you great value and with you every success in the future.

Thanks again.

James Mitchell
CEO Workshop Software

Johan
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

I found it easy to use as i'm not computer boffin. When i ask for help the support is there.

Reviewed on 2018-01-19

My workshop runs smoothly, i have control over the order of parts and booking it to the clients.
I...

My workshop runs smoothly, i have control over the order of parts and booking it to the clients.
I can link it with Zero to do my tax with ATO and it makes it easy on my bookkeeper as well.

Pros

it is easy to use and it provide me with what i need to do in my daily workshop routine. It counts my job hrs and parts to do the 40/60 ratio.

Response from Workshop Software

Hi Johan,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business and that you find the system easy to use.

All the best.

James Mitchell
CEO Workshop Software

Indra
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Will never use another program for the workshop

Reviewed on 2018-01-16

Pros

The integration with our accounting software is seamless. Easy to input supplier and customer invoices.

Cons

I wish there was an option to include any workshop equipment purchased, ie. Hoists so they could be listed as an inventory item.

Response from Workshop Software

Hi Indra,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.

All the best.

James Mitchell
CEO Workshop Software

Andrew
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Great software, I now capture and track my business much more extensively.

Reviewed on 2018-01-23

Pros

Its easy to use. I can track customers and their vehicles with ease and maintaining a client history that I never had before.

Response from Workshop Software

Hello Andrew,

Thanks for your feedback, great to hear that Workshop Software tracks your business.

I look forward to Workshop Software providing you more and more value in the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Tracy
Overall rating
  • Used for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Not great

Reviewed on 2018-01-18

Pros

Easy to use, this was quick to get the handle on. This was also easy for those who hated to use computers to use as well. Being able to log in remotely was great

Cons

Being able to talk to Zero and it didn't caused us major problems, wasn't multi branch friendly. We stopped using it and now use Xero only

Response from Workshop Software

Hello Tracy,

Thanks for your feedback, appreciate you taking the time to respond.

It's frustrating to hear that you had issues with Xero. Your feedback will help us learn and grow,.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Neoton
Overall rating
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Makes work easy

Reviewed on 2018-01-23

Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn...

Alot. Get heaps more free time. Can work check things from home or anywhere. Very simple to learn and everything is only a couple of clicks

Pros

Easy to use and almost does everything in 1 program.
Good information on customers. Cars. Easy to check reporting

Cons

Be able to choose what info you want and make it more simple.
Be able to choose the layout you want.

Response from Workshop Software

Hello Neoton,

Thanks for your feedback. Great to hear that Workshop Software makes work easy!

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

CHERYL
Overall rating
  • Used for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

Have had difficulty getting started. Still in trial stage.

Reviewed on 2018-01-17

Pros

Being able to find the history on all customer vehicles. Saves us having to use excel and access data bases for this information.

Cons

Working it with MYOB software - we need our accounting package. Inability to design our own job cards and invoices.

Response from Workshop Software

Hello Cheryl,

Thanks for your feedback, I'm sure that once you get past the initial learning phase that Workshop Software will be a great asset to your business.

If you need help, feel free to contact the support team.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software