RecDesk Reviews

I use the Point of Sale module for a park that has beach access and a snack shack. With using this feature we have tripled revenues over the last three years. It helps with inventory control in the snack shack, collecting daily admissions, and invoicing our cabin rentals.

The program registration module also is very user-friendly and has put 99% of my registrations on the customer side which relieves me of a lot of administrative time.

I wish the user side had more customizable features to have a unique website layout. It is still a clean layout.

The ability to reach more customers and the ease of organizing programs.

The reporting options are limited for some of our needs.

I like that its user friendly when you actually know the website, initially its pretty confusing. It helps streamline our programs which is very benefitial.

Rec Deck is missing alot of features that seem fairly standard with any program and we have put in requests to get things added/ new features added with no success or follow up.

The registration of programs and memberships has alleviated so much administrative time in the office. We never have over bookings and it is easy to take people off the waitlist if someone decides to cancel. We have less money being transferred in the Club which is always a good thing. The way we can export the data to excel, do attendance, create new programs and refund if necessary are all easy to figure out. The program is front end loaded but it is well worth it for our Club. The ongoing customer support is outstanding. The person who trained me always checks in with me and if I ever have a question, she will always get back to me immediately with the answer. The webinars they offer throughout the year are a bonus when they are introducing new features.

Facility bookings was not ideal for us as we have the add on of pizza and we couldn't find out where they could submit their toppings. We also had too many options that it would always mean someone in the office following up to ensure payment and options were correct. I also wish the grade was something that was an option in the household information instead of using a flex form. Some people don't fill out the flex forms and then we have to contact them to get the information.

I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building.

The least thing about RecDesk is sometimes it duplicates the same person with the same information.

Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues.

That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk.

It was easy to access and set up an account

It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson.

Customer service you receive with Rec Desk is amazing. Quick to respond and is always on top of your issues.

Haven't really came across anything I dislike.

It is very easy to use and very easy to train new employees on it!

It would be helpful if members could not create duplicate accounts. We have some people with 5+ different accounts and it's time consuming to merge accounts so that families only have one account.

The convenience of online registration and credit/debit card payment for our working parents.

I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership.

The ease of learning the program, the ease of using the program.

At this point I don't have any issues that cause me to have a dislike.

The simplicity of the software and it is easy to use

Sometimes I forget how to do things but otherwise the software is user friendly

The ease of use is the best thing about RecDesk, I can hire a new employee and with a month of usage they are trained.

I make all of my schedules on a schedule maker and then have to hand-upload them all and it takes forever. I would love to see a schedule uploader to load them into the system for me.

When I am using recDecks I love how organized all of the tabs are.

There aren't enough short cuts. I also would like an easier process to give credits to accounts.

I like being able to search for customer information for different programs

I wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it.

It helps with my daily schedule and calendar

when cancelling an event by mistake you cannot recover it without entering the entire event again

We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website.

We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well.

THE EASE OF COMMUNICATING WITH OUR COMMUNITY

WE HAVE NOT FOUND ANYTHING YET THAT WE DISLIKE

Customer support is key and is great. We find things here and there that would make our navigation easier but for the most part having someone easily explain another way is great.

I have submitted many requests since we purchased in 2019, definitely look those up.
Pulling POS reports could be easier
Looking up someone by their first name only (not just exporting to excel)
Viewing someone's waivers from their profile would be better than having to find them in the Membership tab and option

The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price!

The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us.