--- description: Detailed reviews on TOPdesk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare TOPdesk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: TOPdesk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [TOPdesk](/software/111785/topdesk) # TOPdesk Canonical: https://www.getapp.ca/software/111785/topdesk Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/111785/topdesk?page=2) > TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are always here to guide you. > > Verdict: Rated **4.4/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of TOPdesk Meeting your customers’ expectations should be easy, even when your service team is overwhelmed. TOPdesk helps you improve step-by-step, so you can make an impact without added pressure. Getting started with TOPdesk is easy: it's out-of-the-box and quick to personalize with some help from our experts. Together we'll make sure the software works best for your situation. In fact, the tool is based on 25+ years of best practices, so you'll benefit instantly from handy templates for processes like self-service. TOPdesk is scalable and grows with you. Start small with features like Incident Management, Asset Management and Reporting – and add more as your needs change. Want to integrate TOPdesk with other tools? No problem. You'll have access to our API, integrations and the TOPdesk Marketplace. Thanks to train-the-trainer sessions, you'll learn how to maintain the tool without any help from our consultants. Really, there's no coding needed. Need some more help? Our team of experts cares about your success and has your back every step of the way. Get support from in-house specialists 24/5. They speak your language and response is quick and personal – you won't find them using any scripts. You'll become part of the TOPdesk community of experts and peers, here to share tips and tricks for service improvements. TOPdesk is available as SaaS and on-premises deployment. Licensing is flexible and subscription based . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 110 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support Software | 4.5/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: TOPdesk - **Location**: Delft, Netherlands - **Founded**: 1993 ## Commercial Context - **Starting Price**: US$77.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Spanish, Swedish - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, Caribbean Netherlands, Chile, Denmark, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Poland and 9 more ## Features - API - Access Controls/Permissions - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Management - Audit Trail - Automated Responses - Automated Routing - Availability Management - Barcode/Ticket Scanning - Barcoding/RFID - CMDB Software - CRM Software ## Integrations (59 total) - AFAS Software - AI Chatbot - Azure DevOps Server - BeyondTrust Remote Support - Bird - BlueDolphin - Chatbot - Clicksign - D4Sign - Digital Signage - Dynatrace - Ericsson NetCloud Manager - Exact Synergy - FastPass SSPR - Flexwhere ... and 44 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) ## Related Categories - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software) - [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software) - [Maintenance Management Software](https://www.getapp.ca/directory/327/maintenance-management/software) ## Alternatives 1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews) 2. [ACMP Suite](https://www.getapp.ca/software/2076685/acmp-suite) — 4.5/5 (173 reviews) 3. [Wasp Asset](https://www.getapp.ca/software/104423/assetcloud) — 4.5/5 (376 reviews) 4. [BlueTally](https://www.getapp.ca/software/2056709/bluetally) — 4.6/5 (80 reviews) 5. [IT Glue](https://www.getapp.ca/software/113707/itglue) — 4.6/5 (331 reviews) ## Reviews ### "TopDesk is a ticket system that has very basic functionality." — 3.0/5 > **Verified Reviewer** | *July 10, 2018* | Insurance Software | Recommendation rating: 7.0/10 > > **Pros**: TopDesk is actively developing its product which is awesome\! It is a good ticket system that gets the job done. I have had very little down time. > > **Cons**: They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost. > > Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box. ----- ### "Simplifies life at the IT service Desk" — 4.0/5 > **Pieter** | *January 2, 2025* | Civic & Social Organization | Recommendation rating: 6.0/10 > > **Pros**: Simple to use, lot's of easy to use buttons to navigate. With templates and best practices > > **Cons**: It's just a platform that simplifies life at the IT service desk. People can drop their requests and tickets and the IT service desk can solve them. For assetmanagement is this platform not good enough. > > For dropping request and tickets and solve them it is the platform to be. ----- ### "TOPdesk academy essentials training" — 5.0/5 > **Stijn** | *March 27, 2025* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: Bringing all the different features together to manage almost an entire environment > > **Cons**: GUI is sometimes a bit unclear to find some options > > Very good. Very easy to use once the right procedures are in place ----- ### "Topdesk user review" — 4.0/5 > **A.** | *September 25, 2024* | Government Relations | Recommendation rating: 9.0/10 > > **Pros**: Implementation and amendment in the way you (and your organisation) you like > > **Cons**: The windows are changing, so you cannot use your printscreens anymore > > The people are nice and professional. ----- ### "Good supplier" — 4.0/5 > **Marly** | *September 25, 2024* | Public Policy | Recommendation rating: 8.0/10 > > **Pros**: It's a very stable application and there's a good ondersteuning > > **Cons**: Some of the modules are not very userfriendly > > It's a very good supplier and they have short lines. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/111785/topdesk?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/111785/topdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data