Fullbay Reviews

when everything is working it is fine but it seems to freeze up often

system changes to often on different ways to do things

FULL BAY HAS HELP US WITH JOB ORGANIZATION, SHOP FLOW, AND EFFICACY .

THERE NEEDS TO BE A BETTER WAY TO PRIORITIZE JOBS.

I LIKE THE EASE OF USE AND THE ABILITY TO ACCESS FROM PHONE OR TABLET. I CAN BE AT OUT OF THE SHOP AND RECEIVE A CUSTOMER CALL NEEDING UPDATES. I CAN LOOK IT UP LIVE AND GIVE THEM THE ANSWERS THEY NEED. ALSO FOR THE CUSTOMERS THAT USE THE PORTAL IT PROVIDES THEM WITH THE ABILITY TO SEE THE STATUS OF THEIR REPAIRS AND LOOK UP HISTORICAL REPAIR INFORMATION.

INITIALY I DISLIKED HAVE TO SELECT AND CLICK ORDER PARTS BUT THEY HAVE ADDED A BUTTON THAT YOU CAN CLICK ONE TIME AND DONE NOW

I like the real time capabilities of creating service requests and through to the final invoice. The reporting is thorough and precise and helps us find weaknesses and inefficient processes. The customer portal has proven to be very useful for active customers. We like the quoting and order feature of the parts process with our vendors. The PM tracking and reporting is very robust and accurate. It seamlessly interfaces with Quickbooks and recognizes when it fails to export and item. Overall we we are very happy with Fullbay and we intend to continue using it. It gets better every day.

Some customers do not like the portal and we have to save each estimate, SO, and Invoice as a pdf and email it to them. The parts and inventory system has some glitches when transferring parts across divisions. Scheduling and tracking service calls cannot be done completely with Fullbay. Tracking daily service types, calls, and sorting them is also difficult ( but we know it is coming soon). Still I feel like these "cons" are soon to be sorted out and we look forward to new releases and functionality.

I liked how the software tracks non inventory parts. Applying them directly to Invoices. If anything is returned that is all trackable. You are able to see that the part was sent back and credited. Very helpful with keeping track of Cores or any other returned parts.

I had a hard time with the Inventory portion of this program. I can see where it would work great it just didn't for how large our Inventory is.

Fullbay has made my business more successful. The work order process, inventory control, parts ordering, checklists and invoicing is painless. Fullbay will help with any training or systems changes to help grow your business. Absolutely amazing! Definitely a great value.

No concerns or issues at all. Training and customization is always available.

I like how easy it is to use and I love the technical support team. They are easy to get a hold of and answer back very quickly.

I do not like how tedious some tasks are. There are too many steps in having to create a service order and to delete an action item in the service order itself. The reports are rudimentary, they do not provide detailed information and are time-consuming to manipulate once downloaded. The labor guides are also not very good.

It is easy to track what is going on with every piece of equipment, and billing does not get left behind - it is front and center to be attended to. We can log onto the software from anywhere - even when we're on vacation to check on things. The techs are learning to watch their own numbers and strive to improve. And most customers like the ability to access their own customer portal. It's been a win-win for everyone! AND NO MORE PAPER REPAIR ORDERS THAT GET DIRTY, GREASY, AND SMUDEGED!

INVENTORY - I wish we could reconcile more than 1 page at a time.
RECEIVING CUSTOMER PAYMENTS - I would like to see that submit button at the top!
RETURNED PARTS - when keying multiple returns for a single vendor, they export to QuickBooks as multiple entries for a single credit memo - if keyed at one time in FullBay, would like to see it export to QuickBooks as one entry. Also have the ability to enter a Credit Memo date.

Fullbay has made my office time dramatically less. It even dropped more when I switched to Quickbooks online. The data transfer from Full bay to Quickbooks is instant. There are no more paper time cards to review and calculate. The service process is so streamlined. Invoicing is a breeze, as long as thechs are doing there due diligence. Overall, this product has been a 10 of 10 for my business. Also, the support staff is amazing.

I have only one con in my opinion. I don't like the fact, that when looking for an inventory part, on the main screen it does not show part location. However, it shows cost and sell. Being a small shop, I don't have a parts manager. My mechanics pull and bill their parts. I would like to see the cost and sell removed from the inventory screen and part location put in instead.

The greatest advantage of Fullbay for us is workflow and going paperless. The ease at which I can access any information I need is second to none!

Inventory and applying credits to SO's is the toughest issue for me.
An actual app for android or apple would be a welcome addition for my techs.

Doing estimates takes half as much time with full bay lets you know what your costs are and profits before you do the job. Allowing you time to bid more jobs.

Little bit of learning curve to figure out software

One central location for time tracking, AP, AR

Detailed and accurate WIP and Payroll reporting

Fullbay is easy to use. To keep track of inventory and when you need to order Fullbay is a must. Invoicing customers and keeping track of their repairs Fullbay is perfect.

The only 1 issue I can think of is the ability to erase inactive inventory items.

This software is very user friendly from Office Employees to Technicians as well as Customers.

They are a young company and still doing many changes. I wouldn't list this as a Con though as they take pointers and ideas and put them to use in the software with updates.

Very nice program, good support, relevant information and topics.

Wiring diagrams in Motor not comprehensive enough.

Ease of data input, tracking of calls,

unable to track storage of vehicles on rotation calls.

User friendly. Can do a lot with service.

Parts tracking only with inventory parts, not parts put onto SO's directly from vendor.

The Fullbay software is totally integrated and a one-stop-shop for making their users run more efficient businesses. The Fullbay software is the total package for any Diesel repair shop. From order entry, automatic vin lookup, inventory management, service order real-time tracking, customer invoicing and automatic integration into QuickBooks for bookkeeping.

I cannot really find any drawbacks to using the Fullbay software.

The software is relatively easy to get started with and easy to train a new user on.

Some of the reports are not as I would like them to be.

Cloud-based and works with Quickbooks Canadian Version. Decent help online and excellent call centre. The people at the call centre are easy to reach and almost always respond the same day.

Accounting links to Quickbooks has problems calculating taxes ( always off by pennies in QuickBooks, very time consuming making small corrections) issuing a credit to QuickBooks is not functional. You have to imput manually.

Easy to use- they have worked with us on programming that we need

The accounting side integrates with Quickbooks but exports only and isn't real time. This causes some issues that we have had to work around.