Leapsome Reviews

Helps to get and receive feedback remotely.

User experience and bugs. Clunky piece of a software.

A heck of a value for your hard-earned dollars.

The performance reviews system is second to none in this galaxy, and probably beyond it too.

The OKR features are well balanced, in a sweet spot between "too basic" and "too complicated". The platform also covers the so-much-need CFRs (conversations, feedback and recognition) mechanisms without which the OKRs would be useless.

I promise you that I spent more time thinking about this than about the good things. The pros are clear and evident, but I couldn't find cons, I swear. This says a lot.

Leapsome has many options for customisation when setting up the platform and the different processes. The UX is great and I was easily able to set up our 360-degree performance reviews and employee engagement surveys myself without any additional support. Rolling out new performance management processes with Leapsome has meant that our employees now get the feedback they need for their professional development and we’re able to measure the impact of these changes. We’ve already seen an improvement in some of the key employee engagement metrics since the launch.

I haven’t found anything to be a problem. The platform is constantly improving and getting better so there are always new features being added that I’m looking forward to exploring.

Before Leapsome, our previous processes were done with Excel and Powerpoint but this led to an inconsistent experience. With Leapsome, we now have a uniform experience for every employee for their annual performance reviews and it has introduced a lot more structure to the way we set and manage our company-wide goals. We’re really happy with the platform and will be making use of the automated probation period reviews soon so that new employees also get good feedback.

We’re really happy with the platform and anytime we have had any small issues or questions the customer support team has always solved them for us really quickly.

1. It is good as an employee database, you can store a lot of data about your employees

2. Leapsome works well together, all of the different modules operate together. for example, instant feedback can be referred to in a 121 manager review. Competencies reviewed on a manager review can also be reviewed in instant feedback.

3. Once you have the goals set up, they work quite well numerically - parent goals can have a number of child goals below them, and the average percentage completion of the child goals makes up the parent goals. This works well if your goals are strictly numerical

4. The review system works well, once it is set up. You can automate it so that review cycles go out with managers reviewing their subordinates on their competencies, and employees reviewing each other etc.. This all works quite well together, and in a review you can see past instant feedback (which is the way to give feedback outside of a review cycle)

5. The customer service is very nice and helpful, and have helped me work through complex problems on numerous occasions

In fact, the instant feedback feature is probably the most useful feature for us, despite it being the simplest.

1. The 'learning' module leaves a lot to be desired. The due dates work weirdly, which is hard to explain if you have never used it but it's basically a non-feature - the due dates do not really work.
The UI/UX of completing a learning 'path' (as they call it) is quite poor. It is very basic and the only real customisability you have is a rich text editor. That's it. There is no option to add a preview image for an article for example.
The quizzes are very basic in the options you have - they must be multiple choice, and the answers must be text. All you can change is the amount of correct and incorrect answers.
The 'tasks' are just a check-box. That's it.

2. Goals
I wanted to set 8 different numerical goals for each employee at my company, which update weekly with their progress. We have the numerical data. But, the only way on Leapsome to update a goal is to do so manually - there is no API. So, I am forced to manually update all the goals every week (in the hundreds). This is a waste of my time but necessary

Leapsome's performance management tools are one of the key strengths about the product, it allows for setting a personalized objectives and key results and regular check-ins. The tools are designed to ensure employees receive continuous feedback and be able to track the progress of the goals. Leapcome also enables the enterprise to implement L&D strategies very effectively, with the individual development plans and goal tracking features, it empowers the employees to take charge of their career growth. The customization and Reporting are great options in Leapsome that allows the enterprise to adapt the platform to fit our specific needs in every department.

The pricing is higher compared to other platforms in the market, especially if the enterprise would need to have advanced features, then this will have a huge impact on the total pricing structure. The platform is generally easy to use, however for some departments we noticed that not all the employees were able to fully utilize all of its features.