Arborgold Reviews

1) Easy to use
2) Incredibly functional
3) Excellent Communication capabilities from the phone center to the invoicing.
4) Excellent customer support

Some things that should be part of the system are not getting updated. In particular I have been asking for a link on Mobile Crew to the Maintenance file so that Un billlable hours can be applied to equipment or any other item when the crew is not working.

I don’t like anything about Arborgold. It is not user friendly, and most importantly, its chemical tracking is unacceptable.

Chemical tracking records does not meet expectations. You might need to use a separate software to track chemical logs so as to pass an audit from the department of agriculture. Software will trick you into thinking it tracks weather, but when you attempt to produce a report, the weather data is not available. What a disaster!

Arborgold had many different functionalities that made day to day administrative tasks easier. Running reports to gather valuable information was a key benefit to this program.

The only con I have is that I wish it had more automated features such as email reminders to clients about upcoming appointments, invoices, etc.

This product has changed the way we do business. It's helped us create a more professional look to our proposals, provides real-time information at the fingertips of the employees as they need it and is overall a very impressive software!

Not much, I would have liked for it to allow me to do my AP through it as well since I'm moving away from Quickbooks.

They definitely have focused on Tree and Landscape industries, and obviously do understand how those industries operate.

The list is too long, but a few major issues we've had: Emails (proposals and invoices) are only received by the client about 50% of the time. This is incredibly unprofessional, and we've lost tens of thousands of dollars due to proposals not being received. The program has a "popup" that says "email sent successfully" whether or not the email was sent, which is deceitful and misleading. If you do complain about this they will invariably place the blame on the email service they partner with, which is unacceptable.The core of their software was obviously designed over a decade ago, and is showing its age. No amount of facelifting or color scheme changes will change the fact that this program functions and feels like it was built before smartphones, and is basically unusable on mobile. The mobile version of their app has so few features it is basically useless. Essentially the only "feature" is composing proposals. Technically, you can schedule work on the mobile app, but to say that it is functional is comical. Each service must be scheduled individually; when a job has 25 services this can take 15-20 minutes. The program is extremely unstable, experiencing frequent crashes. In one instance I spent over 45 minutes composing a proposal, only for the program to crash and delete the entire proposal.

The ease and functionality of this software is 2nd to none! And their support center is the most responsive I've ever seen.

Honestly, there is nothing I can think of.

Easy to use, that means you don't have a hard learning curve. It can be adapt to any company size due to it's functionality, the customer service is brilliant, they will get back to you quickly and solving all your problems.

There are a few bugs, although when you report them they are usually sorted on the next update.

Very simple to use and has the best costing for jobs

It takes time for individuals to learn how to use the software

We signed up a year ago on the basis that an Integration with Xero accounting was going to happen within 2 months

The xero Integration still hasnt happened and when we asked for a refund we were told that they would not refund anything - waste of time and money

Depth of functionality, really like the Work Order feature to allow jobs to remain viewable but unscheduled until I can find a slot. Saves checking and counting proposal status.

It is so slow, I times the jump from screen to screen, 3 to 6.5 seconds - really. Have too much to do to be waiting for this every day. Lack of personalised email template - AB cannot add each customers name to the bill, for that personal touch I need to go in and add a name manually, which really takes away from the whole point of it.

Item description boxes are only viewable for 1 line so writing long description of a task is arduous.

Went back to Jobber, it is quicker, slicker and development is fast too.

ArborGold has a lot of capability and features. It's Industry specific so if your'e an Arborist, it has wonderful insight into your business and trade.

Its platform is access and it runs very slow. When generating reports especially, go get a coffee, do your nails and get lunch because it is a dog. I use Quickbooks too and got spoiled with there split second results. Also, customer service is great when you're buying the product and often absent when you own it. Then any custom reports you need is an upcharge. We switched back to QB...

Very professional and nice to show our clients a quality product.

Takes a while to understand how to utilize this software to fullest potential. Kind of expensive

Customer support is quick to offer advice, solutions, or changes to improve functionality. Frequent updates and training videos are helpful to learn the variety of features.

Arborgold has many features of varying degrees of complexity. Sometimes it is difficult to navigate until familiar with the baseline functionality. This however, becomes extremely valuable once a business takes the time to really learn how to use the software. While it may be overwhelming at first, AG support is quick to offer guidance.

There are so many things that I'm enjoying about this software. One that stands out is their ability to make upgrades and changes that suit your company's needs.

Least thing I liked about the software was the learning curves. This software can do almost anything you can imagine.

I have to say I have relied on that little green "icon" to get questions asked and [SENSITIVE CONTENT HIDDEN] has always helped me get my questions answered.

Updates that effect the way we do things here as opposed to others. When I asked about a few of the changes I was told because other companies requested it. So I am not as important?

I am writing this review because of the great customer support that reps provided me. He was prompt with the feedback from e-mails and when we scheduled a time to speak on the phone he called me at exactly the correct time. He was able to easily communicate what the issue was and how he could correct the problem for me. Furthermore, he moved some jobs in away that made my life much easier. VERY HAPPY

NOTHING. Whenever their is an issue, they are quick to resolve it. The updates they provide for the software keep us up to date.

There are many tools to help a tree company succeed and stay organized. Any time I am stuck with something I get immediate help and guidance. They have many webinars to help with everything!

Don't have any cons at the moment. Everything has been great!

I was really stressing annual renewals this year and Arborgold was there to help. After watching a webinar I saw that they could provide the support I needed. I was paired up with [SENSITIVE CONTENT HIDDEN], a support supervisor, he made the process so quick and easy and most importantly I am confident what got generated.

That I couldn't feel confident on my own.