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173 Reviews
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
easy way to reward our customers every time they shop
Reviewed on 2017-06-13
An easy way to reward our customers for their loyalty!
An easy way to reward our customers for their loyalty!
Pros
The Repeat rewards software is very easy to use. We do not even have to swipe a card with our system. Just input the customers name and you are in business!!
Cons
The repeat rewards software really has no negatives to that I am aware of. It is a very easy way to reward our customers for their repeat business!
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit it and we are glad things are going well! If you need anything at all- just let us know! -RepeatRewards
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Bit Tomato Rewards
Reviewed on 2016-12-06
The system has had a good customer response. I can see the loyalty we are creating. So the...
The system has had a good customer response. I can see the loyalty we are creating. So the customers and the Big Tomato are both reaping the benefit. My only hick up is the additional work it creates for my team. In an ideal world the system would incorporate directly to our POS equipment. As it stands now there are additional steps to rewarding, and crediting the customer with their purchases.
During the slower times of the day this is not an issue, but during our peak hours it is difficult to keep up
Pros
it is thorough
Cons
does not link to my POS syste
Response from Pro/Phase Marketing
Thanks for the review! We are more than happy to work with any POS to integrate if we are not already integrated so if you can send us your reps information we can get in touch with them to see if they would be open to it and get them the information to do so. If you want us to try to do so on your behalf, please send your POS rep's contact info to us at [email protected] and we'll see what we can do! -RepeatRewards
- Industry: Restaurants
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Customer support is amazing.
Reviewed on 2017-06-13
Pros
Gift card component makes it easy to combine loyalty with sales. Love the fact that there is a digital and mail rewards systems.
Cons
Data entry. It would be preferred to have system where the data entry is put on the guest. It is too time consuming for a manager to do.
Response from Pro/Phase Marketing
Thanks for the review! Your Account Manager will be reaching out shortly to discuss some options that we do offer for making data entry such as online enrollment (for the member to enroll via a website) and a mobile app (which has many features including mobile enrollment by the member) to see if this is something you are interested in! If you ever need anything at all, please do not hesitate to ask!
-RepeatRewards
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Product is good
Reviewed on 2017-06-13
Pros
The system is very easy to use and it basically runs itself. Makes it easy for the owner of the business.
Cons
Maybe have the software integrated better with the point of sale software the business is currently using.
Response from Pro/Phase Marketing
Thanks for the review! We appreciate you taking the time to submit feedback. I 'm curious about what POS system you use since we integrate with many so I'm going to have our specialist reach out to see what you use and see if this is something we can potentially explore integrating if we are not already so we will be in touch soon! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
3R's (Repeat Rewards Review)
Reviewed on 2016-12-06
The repeat rewards program is a valuable tool to create loyal customers. This adds value to the...
The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits.
Pros
User friendly
Cons
Does not specify the products customer buy; customer campaign.
Response from Pro/Phase Marketing
Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great addition to our pharmacy.
Reviewed on 2017-06-23
Pros
We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy.
Cons
Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine.
Response from Pro/Phase Marketing
Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
everything seems to be easy to use
Reviewed on 2017-06-13
Pros
easy to check customer transactions online when they forget their card or when they forget their coupon
Cons
override for large dollar transactions seem to be a slight pain to have to go in to software and override.
Response from Pro/Phase Marketing
Thanks for the review! A member of our Support team will be reaching out shortly to see if you would like to be setup to receive an alert when there is a transaction that has been flagged for review to make managing these easier. If you need anything else in the meantime- just ask! We're here to help.
-RepeatRewards
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Repeat Rewards Review
Reviewed on 2019-02-21
Pros
Repeat Rewards customer service did a great job with the set-up. My customers appreciate the customer loyalty program, and it helps us compete with the "big-box" loyalty programs. It also helps provide us with purchasing trends, as well as giving us a platform for direct advertising.
Cons
There is a learning curve to get the most benefits out of Repeat Rewards, but customer service is more than willing to help.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
We've used repeat rewards for a year now. It has been very user friendly for the clerks to use.
Reviewed on 2017-06-19
Increased customer count.
Increased customer count.
Pros
It has been very easy to use. I like being able to access the customer rewards online and making any adjustments necessary. Haven't had any problems or issues with the program.
Cons
The only thing I don't like is in our computer system which is DBMS we have to enter the customer information twice.
Response from Pro/Phase Marketing
Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
repeat rewards is worth it
Reviewed on 2017-03-20
Repeat rewards help me keep customer retention. It is another way to keep my customers loyal by...
Repeat rewards help me keep customer retention. It is another way to keep my customers loyal by giving back to them. It prevents customers going elsewhere for reasons of convenience & has them come back to me even for oil changes rather than somewhere else. Great program !!!
Pros
easy to use
Cons
no bar codes on back of reward cards now ?
Response from Pro/Phase Marketing
Thanks for the review! It is much appreciated. We will look into the barcode issue noted and certainly add those to your cards for future orders. We will be in touch soon! Thanks!
-RepeatRewards
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Great Company To Deal With
Reviewed on 2017-06-19
Increased customer loyalty with an easy-to-use interface.
Increased customer loyalty with an easy-to-use interface.
Pros
Great customer support and easy-to-use once set up. My clients enjoy the rewards and it helps keep loyalty.
Cons
Design was somewhat outdated (but is greatly improved with new release). More frequent updates would be nice.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit a review and provide some feedback. If you have anything you need at all- just ask! We love suggestions and are always here to help! -RepeatRewards
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Repeat Rewards is easy to use and keeps everything organized.
Reviewed on 2018-06-06
Easily adding customers and their points to our rewards program and learning more about who our...
Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.
Pros
Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.
Cons
The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.
Response from Pro/Phase Marketing
Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help!
-RepeatRewards
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great to work with
Reviewed on 2016-12-06
The staff has always been great and our rewards program is an integral part of our business. ...
The staff has always been great and our rewards program is an integral part of our business. Overall, we love working with Repeat Rewards!
Pros
Staff is very professional
Cons
There is so much information available that sometimes it is confusing to navigate the website.
Response from Pro/Phase Marketing
Thanks for the review! If you ever need anything at all or are having trouble finding the data you are looking for on your merchant site- just let us know- we're very happy to help! -RepeatRewards
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Melting pot albany
Reviewed on 2016-12-21
I would like to be able to use my list instead of paying again to do emails and offers. Also...
I would like to be able to use my list instead of paying again to do emails and offers. Also mailing certificates and not having a repeat reward app is old.
Pros
Reward system
Cons
Old using mail
Response from Pro/Phase Marketing
Thank you for taking the time to submit a review- we will be reaching out shortly to make sure you are aware of some of the features you aren't currently using like the app for example so we can see if there's any changes you may want to make.
-RepeatRewards
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Every time I have needed assistance everyone has been very helpful!
Reviewed on 2018-05-31
Pros
The ease of use and the ability to change/update most of the information myself. I enjoy the insights that are offered so I can better see how my customers are spending their money. It is very easily trackable which is a must for us.
Cons
The bugs during the transition which were inevitable but still inconvenient. The fact that we can't change the pictures on our mailings without calling in to do so.
Response from Pro/Phase Marketing
Thanks for the review and suggestions regarding changes you would like to see to how updates to campaigns are handled! Our team will review for a possible future enhancement as we are always updating our software and processes to better suit our customer needs. If you ever need anything at all- just ask! We are here to help. -RepeatRewards
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing Service
Reviewed on 2017-02-02
Purchased a company that was using repeat rewards. Was looking for a way to keep my additional...
Purchased a company that was using repeat rewards. Was looking for a way to keep my additional customers while being able to offer a perk to new customers. Repeat rewards did exactly that.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate it- If you need anything at all from us at this time, please let us know. We're hear to help and share suggestions to help with your marketing needs. -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Repeat rewards has been a good program for tracking customers.
Reviewed on 2017-06-19
Tracking customers. Added marketing.
Tracking customers. Added marketing.
Pros
I like the availability to see exactly where customers are at with their rewards. I also like the mailers.
Response from Pro/Phase Marketing
Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need.
-RepeatRewards
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Much easier to work with our software and customers.
Reviewed on 2017-06-08
Gift cards, Customer tracking, Loyal Customers, User Friendly
Gift cards, Customer tracking, Loyal Customers, User Friendly
Pros
User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more.
Cons
Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.
Response from Pro/Phase Marketing
Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Loyalty and Gift Card Review
Reviewed on 2017-02-02
Overall my experience with Repeat Rewards has been wonderful. There is a tremendous amount of...
Overall my experience with Repeat Rewards has been wonderful. There is a tremendous amount of support and the quality of support is unparalleled. My only complaint thus far would be the Ease of use and the features and functionality. I wish that Repeat Rewards could integrate with our POS, but it seems like that is not feasible. I know that this is not because of Repeat Rewards, but if I could change one thing of the service, that would be it. Last, the features & functionality could be a bit easier to understand on merchant services. I think that the layout and explanation of the features and functions could be improved a bit. I am certain that our company has not even brushed the surface of the features that Repeat Rewards offers. This is mostly because we are so busy in day to day operations that we lack the time to fully educate ourselves on it's function.
Pros
The support and the functions and services
Cons
That it won't integrate with our POS and the lack of training provided for management for the successful delivering of the product.
Response from Pro/Phase Marketing
Thank you for the review! We do offer phone training sessions so someone from our Customer Support team will reach out to you to see if we can coordinate some time(s) to train with your team soon. I also want to note that we are in the process of updating the merchant portal and adding a dashboard so we'll keep you in the loop as those updates become available! -RepeatRewards
- Industry: Hospitality
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Great platform, nice reporting functions, wonderful customer service!
Reviewed on 2018-05-31
Being able to manage our rewards program has been priceless. This software gives us the ability to...
Being able to manage our rewards program has been priceless. This software gives us the ability to easily pull up reports, update our app, and change user information easily.
Pros
I love the customer service! Support staffs are always there to help and are my go-to's.
Cons
I didn't like the old design as it felt outdated. Recently, the website has undergone a redesign that has made functions easier to find.
Response from Pro/Phase Marketing
Thanks for taking the time to post a review! We are glad you like the face lift we recently gave to the software (along with adding some enhanced functionality). If you need anything just let us know- we're here to help! Thanks! -RepeatRewards
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Small business
Reviewed on 2016-12-07
I've had a lot of problems with the first computer that you sent me so now you sent me a new one....
I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now!
I wish it was a little cheaper for small businesses!
Pros
Customers love rewards
Cons
A little pricy for small businesses
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
very pleasant
Reviewed on 2017-06-13
Its a good tool for monitoring repeat customers
Its a good tool for monitoring repeat customers
Pros
user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance.
Cons
I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold...
Response from Pro/Phase Marketing
Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help!
-RepeatRewards
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Customer reps worked hard to help me with my problem
Reviewed on 2017-06-23
data capture and automated rewards to walk thru guests
data capture and automated rewards to walk thru guests
Pros
The guest can and staff understand the reward system and we are able to communicate that over several locations
Cons
The data base is difficult for me to find what I need. There is a bunch of information over several pages. If I do not know which page from the start it takes time to find it.
Response from Pro/Phase Marketing
Thanks for the review! We recently created a new dashboard option to use for on-the-go reviewing of your program info so we'll get in touch with you shortly regarding how to login to check it out and also to help with navigating the database. Please contact us at any time for help- we have a support team on staff to assist with anything you may need for the program. -RepeatRewards
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Great service
Reviewed on 2018-06-02
Pros
It is not a one size fits all system, very well put together and gives a customer a choice in how they sign up and recieve information.
Cons
Learning the software as it has a good amount of option to reach out to customers so it is time intensive to learn.
Response from Pro/Phase Marketing
Thanks for the review! We appreciate you taking the time to submit one. Our support team will reach out shortly to see if we can be of any assistance with the onboarding, we also have a YouTube channel of video tutorials they can share that may help too. We're here to help! -RepeatRewards
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Flexible Loyalty Program - Great Value
Reviewed on 2016-09-28
Setup and Design was a cake walk. Account manager walked through all options and did the heavy...
Setup and Design was a cake walk. Account manager walked through all options and did the heavy lifting for us. Using file uploads at the end of day all transactions and customer data is loaded with minimal interaction from staff. The program works exactly as expected. We are only using the e-mail rewards but have not had any issues with the program once setup. Customer service is top notch. Account managers know their product very well and have been able to assist with the few minor issues we have encountered. Price is very affordable.
Response from Pro/Phase Marketing
Thanks for taking the time to leave such a thorough review, we really appreciate it! We're glad you are enjoying the program and it's working well for you. If you ever want to talk through any other marketing options we have or brainstorm ideas for your program just give your Account Manager a call. We're here to help!
-RepeatRewards
