RepeatRewards Reviews
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174 Reviews
- Used Weekly for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
We have only been with them for a short time but the team we have worked with is very...
Reviewed on 2018-06-07
Helping our store have our own rewards program.
Helping our store have our own rewards program.
Pros
It's easy to get around the site and pretty self explanatory. I have found it easy to use and have been able to get help when needed
Cons
Learning new things...It takes time to get used to using new programs. This has been easier than I was expecting.
Response from Pro/Phase Marketing
Thank you for taking the time to submit a review! We are happy things are going well for you and if you ever need anything at all- please do not hesitate to ask our support team. We are here to help make your program a success! -RepeatRewards
- Industry: Retail
- Company size: 11–50 Employees
- Used for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
The website is so hard to use and navigate but I like the end results
Reviewed on 2017-08-16
Pros
The end results are what I want. I like that my customers are being rewarded. It is easy to get them involved because we offer to put them in our system and they don't have to carry a card. I gave the features and functionality 2 stars because the features are great...the functionality needs some work.
Cons
It is so hard to navigate. It's too big and too slow. I never go into it or use it the way I should because it's too overwhelming and I'm too busy to figure it out each time. I am absolutely confused on setting up the double points programs. The descriptions aren't easy to understand and I'm never confident in it. Right now our customers are told they have to show the clerk the email or notification and the clerk will give them double points. I just want them notified that we are having a double points event. They shouldn't need to show anything and my clerks shouldn't need to do anything. It should all be automatic. I am totally confused on how to set up specials in the app. I went through the training once, but don't use it enough to remember my way through it.
Response from Pro/Phase Marketing
Thanks for the review! Your feedback is really important to us and I would like to talk to you more about it so I will be contacting you to see when you're available to do so. In regards to a couple of items below, I want to let you know that we have a new dashboard to make navigating the site easier and we are developing a completely new site as we speak which should be out in Q4 so we'll keep you in the loop. A support team member will be getting you the info on the dashboard as well.
In regards to the double points days and adding specials to the app- you can always just shoot us a quick email with what you want to do and we can take care of it or we are happy to show you this and provide some instruction if you want to do it yourself. We're here to help so please feel free to ask at any time.
-RepeatRewards
- Industry: Retail
- Company size: 51–200 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Rewards experience!
Reviewed on 2016-12-06
I believe in order to take advantage of all the system has to offer you must have someone in your...
I believe in order to take advantage of all the system has to offer you must have someone in your organization be the go-to person for your companies rewards. The system is pretty simple to use and signing up members is easy BUT I think in order to get the best bang for your buck repeat rewards need to rejuvenate their customer service, team. I think my company would utilize more of the product if we understood better the ways to make the system work more efficiently for our company. If you chose to utilize rewards in your company they definitely work but you must have a dedicated staff member who works the process weekly - it needs time and dedication. I would be thrilled if they would offer online tutorials on how to utilize some of the tools and implement changes.
Pros
I like the ease of entering new members and some of the reporting is interesting to see. I do like that you can export into Excel any information / reporting.
Cons
I don't like that I can't find "help" for areas that I don't utilize that would benefit my company. when I reach out to customer service I get quick links and walk through but I think with the technology they could have customers help themselves with more on-line how to - visuals are much better... I also feel like I'm only scratching the service of what the program has to offer which is frustration - I love companies that are pro-active and push me to see what other things the program has to offer.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit it. One of our team members here will be reaching out to your shortly to go over our services in more detail to discuss what may be a good fit to consider changing or adding to your program.
-RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Def develops a deeper sense of loyalty amongst our customers
Reviewed on 2017-03-29
Whether they use their rewards is not the measure of a successful loyalty program. It's the...
Whether they use their rewards is not the measure of a successful loyalty program. It's the psychology of loyalty. Customers remind us if we forget to ask for their card. Others told us they were checking out at another franchise location, and left and drove to our location to be able to get their points. Our logo/virtual business card is in their wallet at all times so we stay front of mind every time they thumb thru their wallet. We are very happy with this program and wish the rest of our franchisees and better yet our franchisor would adopt the program, to help build brand loyalty overall.
Pros
Ability to sort, organize, analyze, export, sync to constant contact and postcard direct mail programs. Address auto-updates. Lots of reports. Multiple user logins with various levels of access (ex: data entry only, vs admin etc). Options for terminal, web, or POS integration for use during the customer's transaction. Ability to link cards for multiple family members/employees.
Cons
Some of the reports can be confusing to use/ read.
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate it. We do have a customer facing app option with tons of marketing options for you to use with it as well as a tablet that you could choose to use to have members enroll themselves. Someone from our team will reach out soon with some information on this shortly. -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The past few months the system has been huge improvements the that customer service is awesome!
Reviewed on 2017-06-13
EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries,...
EMail , postcard, letters, newsletter, surveys, follow ups, lost customers, Bdays, anniversaries, and more on autopilot. Customer service is top notch and pricing for the service is well worth the ROI.
Pros
It emails customers if that bounces auto postcards go out
Newsletter service I've started using recently is excellent the price is good, printed and eversion is sent. Color printed pricing is the best I've found.
The software is getting updated to easier reading and easier to use
Staff is outstanding easy to communicate with and good attitude.
I belive it's one of the most robust rewards system out thier.
Cons
They are improving things as I write this so comparing it to the past and writing about the past would not be fair in my opinion.
Maybe having a POS system for Clothing that is integrated would be awesome and that would be the perfect world.
Response from Pro/Phase Marketing
Thanks for the review! We're glad you are enjoying the program and we are happy to hear you are excited about all the new features we came out with recently and are in development with currently! If you ever need anything at all, please do not hesitate to ask. -RepeatRewards
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Customer since 2006
Reviewed on 2018-05-31
HAPPY CUSTOMERS
HAPPY CUSTOMERS
Pros
The software has so much capability -you use it all (all of the analysis & reporting) or just the individual parts you want/need. It is easy to find key data about your customers & their spending habits. We love our reward program-the customers dine, earn rewards & can easily redeem them. Repeat Rewards makes it easy for a small business like us!
Cons
It's not that I don't like the new version of the software (because I am a creature of habit) but I find myself going back to the older version to enter new member application data quickly.
Response from Pro/Phase Marketing
Thanks for the review! We're glad to hear how well things are working for your restaurant. We understand that new software can take a little getting used to but we'll be reaching out to see if you have any suggestions for ways we could make entering in new members easier with the new version of the merchant portal. We are always making updates based on customer feedback and would love to hear your thoughts. Thanks!
-RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
OVER ALL ITS GOOD. STILL HAVE SOME KINKS THEY NEED TO WORK OUT. IM HAPPY I CHOSE THEM.
Reviewed on 2018-06-04
I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN...
I HOPE THAT CUSTOMERS UNDERSTAND I USE THIS PROGRAM AS A THANK YOU. I THINK ITS BETTER THAN OFFERING DISCOUNTS. I THINK IT WORKS BETTER FOR THE CUSTOMERS THAT DONT GIVE ME THERE EMAIL AS GETTING SOMETHING IN THE MAIL IS A BETTER REMINDER AND MAKES MY CUSTOMERS FEEL APPRECIATED.
Pros
I LIKE HOW IT IS ALL INTEGRATED INTO ROCK SOLID POS OF SALE IT SAVES STEPS FOR BOTH ME AND THE CUSTOMER.
Cons
CUSTOMERS DON'T CHECK THEIR EMAIL AND LOOSE THEIR REWARDS. I WOULD LIKE TO SEE THEIR REWARDS COME UP AUTOMATICALLY ON MY POS TO HELP RECTIFY THAT. ALSO ADDING POINTS FROM YOUR NEW WEBSITE IS A PAIN. ITS HARD TO LOOK UP A CUSTOMER SO I KEEP SWITCHING TO THE CLASSIC VIEW. SOME OF THE REWARDS CERTIFICATE DON'T COME UP CORRECTLY ON ROCK SOLID. STILL HAVE TO ADD THE DOLLAR AMOUNT.
Response from Pro/Phase Marketing
Thanks for the review- we appreciate you taking the time to post it! A member from our support team will be reaching out to get a little more information about some of the items you mentioned and to provide some suggestions to make things run a little smoother for you. Please feel free to reach out at any time for assistance or to provide more suggestions- we are always making updates based on customer feedback.
-RepeatRewards
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Let them market to your customers; you have other things to do! Good value.
Reviewed on 2016-12-21
They automatically track birthdays, anniversaries, points earned and they will send emails to those...
They automatically track birthdays, anniversaries, points earned and they will send emails to those customers. It beats trying to do it all yourself. Believe me, I tried, and it is way more cost effective to use Repeat Rewards. You can design and send your own emails through Constant Contact, which is included in the price. You don't have to be a graphic designer to create your own emails. The computer software has templates, photos, and helpful hints. There are many tracking functions within Repeat Rewards, as well as different marketing opportunities, and rewards options.
The customer service is very responsive. There is also a mobile app associated with Repeat Rewards, so we can search for customer data right from the same tablet we use for our POS system. Business owners don't have time to keep up with rewards, birthdays, anniversaries, etc. Let someone else do it for you seamlessly.
Pros
Very thorough and detailed regarding data.
Cons
Wish there was a way to re-issue a reward, if customer doesn't get it, or it expired. We generally accept even expired ones if customer has earned it. Maybe there is a way, but I only know to add on points manually to the account, which then makes the total point count inaccurate.
Response from Pro/Phase Marketing
Thanks for the detailed review! We're happy you are happy with how things are going. If you ever need anything- just ask! Your Account Manager will be reaching out regarding some options for rewards you need to have resent. Thanks! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
IMPECCIABLE
Reviewed on 2017-06-14
REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!
REPEAT CUSTOMERS AND APPRECIATION FROM THEM THAT WE CARE ENOUGH TO SEND THEM COUPONS!
Pros
VERY EASY TO NAVIGATE AND VERY VERY EASY TO RUN REPORTS. WE HAVE HAD THIS PROGRAM FOR AT LEAST 6-7 YEARS AND HAVE HAD VIRTUALLY NO PROBLEMS WHATSOEVER. IF I EVER DO, MY REP ANSWERS MY PHONE CALL QUICKLY IF NOT RIGHT AWAY AND TAKES CARE OF MY ISSUE IMMEDIATELY.
Cons
THERE IS NOTHING THAT I DO NOT LIKE ABOUT THIS SOFTWARE. IF I WERE TO HAVE TO SAY ONE THING IS I WISH THE QUARTERLY REPORTS WERE AVAILABLE SOONER RATHER THAN WEEKS AFTER THE QUARTER.
Response from Pro/Phase Marketing
Thanks for the review! We're glad you are experiencing success with the program and enjoy all the reporting! We just released a new free dashboard feature that can be used for managing your program on-the-go which you may like so we will compile the data for your program so you can use this and a Support Specialist will be in touch soon regarding how it works. If you need anything at all- just ask! -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
V&F Frequent Buyer Program Review
Reviewed on 2017-01-24
I have been using Repeat rewards for many years. I appreciated the program overview that was...
I have been using Repeat rewards for many years. I appreciated the program overview that was completed for Vogel's & Foster's in 2016. It would be great to get that report done quarterly. It gave valuable marketing information that justifies the expense of the program. The report also assisted me in planning our marketing and possible changes going forward.
Pros
Easy to use. Gives useful customer buying information like points accumulated, purchases.
Cons
Difficult to get enough repeat business.
Response from Pro/Phase Marketing
Thanks for posting a review- we really appreciate it! We are happy to review your program with you and provide suggestions at any time but we do also have some automated reports that compile for your review that you can receive right in your inbox to help you stay informed about your program too so someone from our Account Management team will be reaching out to you soon to go over those alerts and see what you might want to get set up.
-RepeatRewards
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
The Perfect Rewards Program
Reviewed on 2016-12-06
We've been with Repeat Rewards for several years now. They have helped me grow my business with...
We've been with Repeat Rewards for several years now. They have helped me grow my business with ease. A very turn key operations. Very easy to administrate. Easy to make changes and their customer support is outstanding. I've already recommended Repeat Rewards to several businesses
Pros
How easy it is to use
Cons
tracking the employees signups
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate you taking the time to submit it and are glad you are happy with how things are going. Someone will reach out to you soon with some info about the employee signup reporting that is available because we do have some reports and campaigns you may find helpful for that. If you need anything in the meantime- just ask! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
3R's (Repeat Rewards Review)
Reviewed on 2016-12-06
The repeat rewards program is a valuable tool to create loyal customers. This adds value to the...
The repeat rewards program is a valuable tool to create loyal customers. This adds value to the business which not most small businesses are doing. It also creates an excitement on the part of our customers by surprising them. It provides also the business data showing your top customers and helps to know more of your customer's buying habits.
Pros
User friendly
Cons
Does not specify the products customer buy; customer campaign.
Response from Pro/Phase Marketing
Thanks for the review- we really appreciate you taking the time to leave one. If you ever need anything or want to brainstorm ideas for your program- just let us know! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great addition to our pharmacy.
Reviewed on 2017-06-23
Pros
We have been very pleased with the Repeat Rewards program. It is very easy to use and doesn't require a lot of extra steps. It allows us to compete with large chains and their reward programs. A great addition to our pharmacy.
Cons
Wish it automatically integrated with QS1 point of sale vs having to swipe the card on a different machine.
Response from Pro/Phase Marketing
Thanks for the review! We integrate with many POS systems and would be happy to speak with a rep from yours to see if they are interested in working together for an integration. We'll get in touch with you shortly to see who you work with to try to pursue this on your behalf and if you need anything at all- please do not hesitate to ask! -RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
We've used repeat rewards for a year now. It has been very user friendly for the clerks to use.
Reviewed on 2017-06-19
Increased customer count.
Increased customer count.
Pros
It has been very easy to use. I like being able to access the customer rewards online and making any adjustments necessary. Haven't had any problems or issues with the program.
Cons
The only thing I don't like is in our computer system which is DBMS we have to enter the customer information twice.
Response from Pro/Phase Marketing
Thanks for the review! If you have a rep at DBMS that you work with, we would love to speak with them on your behalf to see if they would be willing to revise how they built the integration so if so, please send our support team their contact info. If you need anything else, please do not hesitate to ask! We're here to help! -RepeatRewards
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Once setup it almost runs itself
Reviewed on 2018-05-31
Repeat patient tracking
Repeat patient tracking
Pros
ease of website to use. Most things I need to review are on the main page or within a couple clicks.
Cons
If i want to change anything I need to call in and talk with support. Seems like some features (like the prize wheel) should be easier to change.
Response from Pro/Phase Marketing
Thanks for taking the time to post a review- it is much appreciated! We are currently reviewing a possible update to the software that would allow the wheel deal to be updated on your own so we appreciate the suggestion and will make sure to keep you in the loop on the status of this enhancement. If you ever need anything at all- just ask- we are here to help! -RepeatRewards
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Repeat Rewards is a great program! It has increased loyalty throughout all of our pharmacy...
Reviewed on 2017-06-23
Pros
The software has increased loyalty and is for the most part user friendly. The website has a lot of useful information and reports.
Cons
I don't like the multiple steps required to redeem a promotion or reward certificate. I feel this process could be shortened to be more user friendly.
Response from Pro/Phase Marketing
Thanks for the review! Redemption can be done right through your POS system during the transaction so a member of our Support team will be reaching out shortly to see if there is anything we can do to assist with the process you are using. If you need anything at all- just ask! We are here to help! -RepeatRewards
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Repeat Rewards is easy to use and keeps everything organized.
Reviewed on 2018-06-06
Easily adding customers and their points to our rewards program and learning more about who our...
Easily adding customers and their points to our rewards program and learning more about who our most loyal customers are.
Pros
Repeat Rewards is easy to use and keeps everything organized. The layout and design of the software make everything easy to find. The customer data and marketing tools really help us see how well sales are going and to get a good idea of the type of customers that are most loyal.
Cons
The help button does not function well. It's designed well, but there might be too many sub tabs for finding things.
Response from Pro/Phase Marketing
Thank for taking the time to write a review- we really appreciate it! We're glad to hear the program is working well for you but do want to find out more about what you mentioned with the help button so we can look to possibly update to be more helpful so a member from our support team will be reaching out soon to get any additional feedback you want to share. As always, please feel free to let us know if you need anything at any time- we are here to help!
-RepeatRewards
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Serenity Quest Loyalty Program
Reviewed on 2017-01-27
We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! ...
We are using Repeat Rewards as our "Serenity Quest Loyalty Program" and it is going FANTASTIC!! Our customers love seeing their points add up! Our customers also get 10% off their nutritional supplements and the points. This program has really added an extra something special to our Loyalty Program.
Pros
Easy to enter new customers.
Cons
Finding reports I want to see. (but customer service is very helpful, so really isn't that much of a con)
Response from Pro/Phase Marketing
Thanks for the review! We're glad things are going well and if you ever need help with anything at all- just let us know, we're here to help! -RepeatRewards
- Industry: Automotive
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Very easy to use
Reviewed on 2017-06-23
Pros
Ease of use. We have no issues with the software. All my advisors are able to track live their customer points and it helps sell big jobs
Response from Pro/Phase Marketing
Thanks for the review! We're glad you are having success with the program and if you need anything at all or just want to brainstorm marketing ideas for your program- just ask! We are here to help.
-RepeatRewards
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Repeat rewards has been a good program for tracking customers.
Reviewed on 2017-06-19
Tracking customers. Added marketing.
Tracking customers. Added marketing.
Pros
I like the availability to see exactly where customers are at with their rewards. I also like the mailers.
Response from Pro/Phase Marketing
Thanks for the review! If you ever need anything at all or want additional training, just ask! We are here to help with anything you may need.
-RepeatRewards
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Much easier to work with our software and customers.
Reviewed on 2017-06-08
Gift cards, Customer tracking, Loyal Customers, User Friendly
Gift cards, Customer tracking, Loyal Customers, User Friendly
Pros
User friendly, a combination of gift cards, loyalty cards & coupons, all in one. We are now able to gather reports on loyalty customers and much more.
Cons
Would have like to had some one on one training with the staff, there are lots of reports and things available that we were unaware of.
Response from Pro/Phase Marketing
Thanks for the review! We're happy to schedule some additional training for the staff, one of our Support Specialists will be reaching out to you soon to try to coordinate. If you need anything at all please ask- we're happy to help! -RepeatRewards
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great company in every aspect. I have never been disappointed with them!
Reviewed on 2018-06-06
Amazing patient engagement tools to keep customers coming back, and getting old customers to visit...
Amazing patient engagement tools to keep customers coming back, and getting old customers to visit our store again!
Pros
I love the loyalty program. Our customers are always excited to sign up and we are excited to see returning happy faces. It's easy to use and simple to set up!
Cons
I wish our customers had their own portal that they could log into to track their points and balance, or make any necessary changes to their personal information.
Response from Pro/Phase Marketing
Thanks for the review! We do have a member portal (which can even be custom branded for your business) where customers can do everything you mentioned so a member from our support team will be reaching out to you shortly to get you that information. Please do not hesitate to ask if you ever need anything at all. We are here to help!
-RepeatRewards
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
RR review.
Reviewed on 2016-09-28
I like the programs that they offer and how they take care of keeping track of the points, and when...
I like the programs that they offer and how they take care of keeping track of the points, and when certificates get sent out. I like that they tie into Epicor and we can transmit sales for the day. The one thing that I really really don't like is that I have to enter my customers into Epicor AND into their Repeat Rewards Website.
Also navigating through their website is kind of cumbersome.
For some reason a lot of the customers that we put into your website get flagged to not have the mail sent because it's undeliverable. I go in and unclick the box and they get their mail. There was nothing wrong in the first place.
Response from Pro/Phase Marketing
Thanks for taking the time to write a review- we really appreciate it! With how Epicor built the program to work in their POS you unfortunately cannot transfer member demographic data but we do have other options for getting that data into the system. I'll have your Account Manager reach out to you with some ideas and suggestions to help save you time on this and we will also look into if we can pinpoint why some of the addresses you enter are not passing the address standardization/verification process as there may be something that can be done there as well. Thanks!
-RepeatRewards
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Small business
Reviewed on 2016-12-07
I've had a lot of problems with the first computer that you sent me so now you sent me a new one....
I've had a lot of problems with the first computer that you sent me so now you sent me a new one. Working great now!
I wish it was a little cheaper for small businesses!
Pros
Customers love rewards
Cons
A little pricy for small businesses
Response from Pro/Phase Marketing
Thanks for the review! We really appreciate it. We're sorry to hear that the first tablet you received was troublesome but happy to hear the new one is working well! If you need anything at all- just let us know! -RepeatRewards
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
very pleasant
Reviewed on 2017-06-13
Its a good tool for monitoring repeat customers
Its a good tool for monitoring repeat customers
Pros
user friendly and very pleasant customer service. I like the fact that I can see my customers information at a glance.
Cons
I feel that from time to time the customers do not get there rewards due to change of address and they expect me to go in and resend it to them I think there should be an easier way to get a reward that was lost in the mail or not sent because account was accidently put on mail hold...
Response from Pro/Phase Marketing
Thanks for the review! It is much appreciated! Someone from our Support team will be reaching out regarding how to handle lost rewards to get more info to see if we can assist with an easier way to handle these scenarios. If you need anything at anytime, just ask- we're here to help!
-RepeatRewards
