A Good Start
Inside has made it easier to consolidate high volume inboxes and webchat into one platform that can be accessed anywhere my team are working from. It has been a good step up from Outlook.
There is room for improvement about how the program forwards email to different user groups in our organisation that are required to complete the ticket prior to responding to the customer.
Joy of Inside
I quite enjoy using inside. It makes the job easy to do on a daily basis.
I like how easy it is to click and add a message to the customer, send them offers, or transfer them to another department if necessary.
At times there are glitches that need to be fixed when an update is made.
PF Inside review - Live chat
Quite good in terms of exchanges. Not always easy to discuss possible new features implementations
User Interface is intuitive and easy to use
Reporting section is not friendly and very hard to customize in order to have relevant information to drive the business
Pretty good software - lots of customising
Finally reaching the students where they are
Inside makes it easy for agents and executives to engage
From our perspective we are using a very simple level of Inside but are increasingly becoming aware of the further potential of the platform. As we adopt new elements we continue to improve our user experience
The visual interface is superior to other solutions making engaging with customers fun and interesting. We've recently begun deploying the BOTS feature and are finding it helpful to assist customers without adding more agents
Nothing comes to mind. Inside offers so much more capability than we are currently using
INSIDE is FUN!
The best. Within Spark, this is the best software to chat with the customer. I have been using this for more than 4 years and I would still prefer to use this software.
- I feel like I am just playing a game. The layout is good and we can change the theme. Helps for my overall well-being. :)
- I can access my KPI's, sales, productivity, surveys in just one click.
- I can see what the customer's typing in real time without them sending it yet. For me this is the best feature with INSIDE.
Sometimes I can't keep up with the updates :) For the past years, its full of jargons and too technical to read. But I noticed that, you have change and added Guides and Manuals, Videos and tutorials, release notes and support. However, Inside is easy to use so all good.
Review on Livechat
Review for Inside
Good tool to help your customers
INSIDE has proven to increase website revenue, enhance customer engagement and reduce customer servi
Interactive and easy
There are always rooms for improvements
Great visual & user friendly system
Has been great to work with. We have had alot of wins customising and integrating system and they have been helpful throughout. Looking forward to getting more and more value out of Powerfront & Inside.
The visual layout and being able to watch customers move throughout the website. The ability to add customisation into other systems like our CRM. Has been easy for our agents to pick up especially during COVID when many were taught on the fly.
Features like being able to have the webchat set to on constantly even if an agent isn't online yet - We'd like it to be open 8am - 6:30pm like clockwork.
Credit card masking feature is creating a few issues internally.
Getting adjusted to any new software takes a moment but the best part of this is the immediate help and support I've gotten from the INSIDE team. From getting accustomed to the software to implementing new changes and adjustments, their support team has always been responsive and helpful to make this work for us.
The visuals and overall use is pretty self explanatory and a fantastic way to visualize the way our customers shop and view our inventory. It's allowed us to understand their needs and be able to make suggestions and secure sales.
Setup was tricky to do on our own, but the support team was great at helping us with that.
not too bad, just a little more 'clunky' than hoped
Its data collection and reporting accessibility
The limitations around customising to our needs. e.g. you can not fwd and reply to an email all at once - you have to go back in and find it after completing one of these two. emails also double up, and these double ups are not filtered out i.e. double the workload and effort as 2 different people can pick up duplicate emails. The flow on effects, that changes to operator settings have to restrictions applied i.e. if you take the 'cherry picking' option away, you can't pick up an email you were working on with ease - you need to dig into the system to do so
Inside is a good platform
Unique & Engaging
Overall it has been great! There has been a trial and error process to determine what browser works best with Inside (currently we're finding Edge offers the smoothest experience), and the range of options Inside grants does prove training new colleagues a bit more difficult, but the end result works wonders.
While there is an initial learning curve, Inside provides a great experience once you've got a handle on things. The UI/UX is a breath of fresh air, and the available features (co-browse, visiting other channels, visually representing each colleagues current chat pool) are a massive step up from our alternative chat client.
Inside is substantially more process intensive than our alternative chat client, this can prove an issue on less than capable hardware.
Being ablet to control how many customers i can chatted with and my overall experince of inside is fantastic i really love inside, i'm being using inside since 2015 and you guys did a really good job in updating the system with new features etc keep it up
Love how it helped customers can completed their purchase online and the sound i get when they completed a sale :)
Nope you guys are doing a great job, i love inside i find it very effective to deal with customers and the best platform ive ever used:)