--- description: Detailed reviews on zenloop based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare zenloop with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: zenloop Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [zenloop](/software/111103/zenloop) # zenloop Canonical: https://www.getapp.ca/software/111103/zenloop Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/111103/zenloop?page=2) > zenloop offers a Customer Experience Action Management Platform. The solution allows businesses to collect, analyze, and automatically translate customers’ insights into impactful initiatives. zenloop closes the gap between feedback and action that leads to a perfect customer journey. > > Verdict: Rated **4.9/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of zenloop High response rates through individual integrations and optimized usability Multi Channel. Ensure convenience for any customer journey touchpoint. Whether it’s on-page after checkout or embedded in emails, creating targeted NPS surveys has never been easier. Target critical customers and take personalized actions Detractors often show low expectations towards companies. Applying personalized win-back actions offers great potential to improve customer relationships and allows for turning detractors into promoters. Real-time feedback as a live feed inspires every employee Live feeds are the perfect dashboard to build a customer centric culture. Put it up on a big screen in the office and watch engagement and morale in your organization go up\! Smart labels identify churn drivers in customer comments Automatically analyze customer feedback using smart labels to identify reasons for customer churn. As a result, it is possible to cluster feedback across multiple clusters and apply thematic filters. Activate loyal promoters for free referrals Referrals are the key marketing channel. Satisfied customers and loyal promoters can be activated as brand ambassadors for referrals to friends and family. By asking for positive reviews on rating portals, companies boost their referral marketing and thus their reputation. Configure the alarm system and immediately forward critical issues internally Email alerts route certain customer feedback to responsible employees immediately. Set up regular email digests to stay tuned how customer relationships improve over time. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 30 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: zenloop - **Location**: Berlin, Germany - **Founded**: 2016 ## Commercial Context - **Starting Price**: €99.00 - **Pricing model**: Usage Based - **Pricing Details**: https://www.zenloop.com/ - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Russian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, Ireland, Liechtenstein, Luxembourg, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - 360 Degree Feedback Software - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Anonymous Feedback - CRM Software - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Customer Experience Management - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Questions - Customizable Reports - Customizable Templates - Dashboard Software - Data Import/Export ## Integrations (9 total) - Adobe Commerce - Freshdesk - Mailchimp - Salesforce Marketing Cloud - Shopify - Slack - WooCommerce - Zapier - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software) - [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software) - [NPS Software](https://www.getapp.ca/directory/1963/nps/software) ## Alternatives 1. [Survicate](https://www.getapp.ca/software/101401/survicate) — 4.6/5 (99 reviews) 2. [Typeform](https://www.getapp.ca/software/91581/typeform) — 4.7/5 (945 reviews) 3. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 4. [Screeb](https://www.getapp.ca/software/2070945/screeb) — 4.5/5 (42 reviews) 5. [GetFeedback](https://www.getapp.ca/software/91575/getfeedback) — 4.6/5 (53 reviews) ## Reviews ### "Zenloop NPS helps us to master the digital transformation" — 5.0/5 > **Verified Reviewer** | *January 3, 2018* | Recommendation rating: 10.0/10 > > **Pros**: Zenloop NPS provides valuable insights into the performance of our products. We can share this insights easily with every employee so that they know about their daily priorities. Thus Zenloop NPS is one of our most important tools that help us mastering the digital transformation. > > **Cons**: The Zenloop guys are doing great work. I hope that they constantly improve the product and we're looking forward to even more sophisticated analytics. ----- ### "Helpful and reviewable feedback" — 5.0/5 > **Verified Reviewer** | *December 30, 2017* | Renewables & Environment | Recommendation rating: 10.0/10 > > **Pros**: This plattform is focused on your needs to receive feedback to all your company activities with customers. Features und collecting data is made easy and improving your plattform and processes with valuable feedback is great. Also the Integration guide and the api reference is easy to use. > > **Cons**: As a young application, there are no really missing features, except the missing mobile applications at the moment. ----- ### "Great tool to measure the NPS" — 4.0/5 > **Lynn** | *June 5, 2018* | Sporting Goods | Recommendation rating: 9.0/10 > > **Pros**: Great and intuative to use tool for measering the NPS. Good customer support if you have questions or sugesstions for missing features. > > **Cons**: More detailed analytics page is missing at the moment but I know that a new analytics page will be launched in the very future. > > Helps us to optimize our processes. ----- ### "easy to handle and good analytics and dashboard features" — 5.0/5 > **Verified Reviewer** | *January 5, 2018* | Recommendation rating: 9.0/10 > > **Pros**: A tool which provides measurable impact on our KPIs and helps us to understand how the user really feels about our service. > > **Cons**: at some points it would be good to have more opportunities to customize the tool for our service and we would appreciate more support with different languages. ----- ### "Simple and intuitive NPS solution" — 5.0/5 > **Verified Reviewer** | *December 30, 2017* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Really simple and intuitive interface NPS is great metric for open customer feedback Practical applications for e-commerce > > **Cons**: Some more analytics features and integrations to data warehouse would be great Pricing could be lower ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/111103/zenloop?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/111103/zenloop) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data