--- description: Detailed reviews on OnPay based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare OnPay with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: OnPay Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Compliance Software](/directory/243/compliance/software) > [OnPay](/software/110713/onpay) # OnPay Canonical: https://www.getapp.ca/software/110713/onpay Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/110713/onpay?page=2) > OnPay is an easy-to-use, cloud-based software for small and mid-sized businesses to simplify payroll, automate taxes, and manage HR backed by reliable, expert support. > > Verdict: Rated **4.8/5** by 466 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of OnPay OnPay automates payroll tax filing and payments. Self onboarding and a self-service portal enable employees to enter and edit their own personal details, as well as access paystub information. OnPay’s mobile-optimized design allows businesses to access payroll features anywhere, from any device. Businesses can manage benefits and HR in one place with OnPay’s health insurance, 401(k) retirement and workers’ comp options, plus integrations with back-office software. Businesses can streamline HR processes with document storage and leave accruals functionality, plus an HR library complete with employee handbook templates, performance plans and annual reviews. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 466 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.8/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: OnPay - **Location**: Atlanta, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$49.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: First month free, base fee starting at $49 + $6 per employee per month. This simple pricing structure allows businesses to know exactly what to expect without the confusion of mysterious quoting processes or unexpected charges. OnPay also provides a convenient tool for businesses to calculate their monthly cost based on the number of people they need to pay each month. Additionally, the plan includes free onboarding support, offering businesses free setup and data migration, making it easy to get started with using the software. Furthermore, OnPay's pricing plan encompasses essential features such as W-2s, 1099s, and year-end filings, unlimited pay runs and schedules, federal, state, and local tax filings, and expert support by phone, chat, and email. The plan also boasts no implementation or integration fees, ensuring that businesses have access to all necessary features without any surprise charges. Overall, OnPay's pricing plan is designed to offer powerful software with exceptional service at a straightforward and competitive price point, making it a cost-effective solution for businesses of all sizes. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - 1099 Preparation - 401(k) Tracking - Access Controls/Permissions - Accounting Integration - Accounting Software - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audit Management - Audit Trail - Benefits Dashboard - Benefits Management - Certification Tracking - Chatbot Software - Check Printing - Collaboration Tools - Compliance Management - Compliance Tracking ## Integrations (8 total) - Deputy - Humanity Schedule - QuickBooks Online - QuickBooks Online Advanced - QuickBooks Time - Turbotax - When I Work - Xero ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Compliance Software](https://www.getapp.ca/directory/243/compliance/software) ## Related Categories - [Compliance Software](https://www.getapp.ca/directory/243/compliance/software) - [Onboarding Software](https://www.getapp.ca/directory/730/onboarding/software) - [Benefits Administration Software](https://www.getapp.ca/directory/254/benefits-administration/software) - [Payroll Software](https://www.getapp.ca/directory/259/payroll/software) - [Human Resources Software](https://www.getapp.ca/directory/256/human-resources/software) ## Alternatives 1. [Deel](https://www.getapp.ca/software/2051182/deel) — 4.9/5 (4277 reviews) 2. [Rippling](https://www.getapp.ca/software/112141/rippling) — 4.9/5 (4798 reviews) 3. [RUN Powered by ADP](https://www.getapp.ca/software/91393/run) — 4.6/5 (1419 reviews) 4. [Paylocity](https://www.getapp.ca/software/102695/webpay) — 4.3/5 (1845 reviews) 5. [ADP Workforce Now](https://www.getapp.ca/software/100336/workforcenow) — 4.4/5 (7216 reviews) ## Reviews ### "Great Payroll System" — 5.0/5 > **Lisa** | *March 31, 2020* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: What I like most about OnPay is how easy it is to use the tool. I do not have a payroll background and I was able to figure out how to process payroll with getting frustrated. It's very intuitive and easy to use. I also like that chat functionality. They respond instantly and are incredibly knowledgeable/helpful. > > **Cons**: I wish we could integrate it with our HRIS platform so I wouldn't have to switch between 2 different systems to process payroll (401k contributions and approve non-exempt time cards, etc.) > > Great tool that is affordable and easy to use\! ----- ### "Great service and easy to use" — 5.0/5 > **Olga** | *December 29, 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: Customer support is very good and reliable. Flexible communication methods, can use email, or phone, whichever you prefer. > > **Cons**: Not being able to set date of payroll check to be sooner to when I ran payroll l. I wish I could make the date of check closer. > > Great experience\! Being new to payroll it's very important to find a supportive service that will be easy to navigate\! ----- ### "OnPay made multiple tax errors and took months and months to respond" — 3.0/5 > **dave** | *November 19, 2023* | Telecommunications | Recommendation rating: 1.0/10 > > **Pros**: OnPay is fine as long as you don't need any support. Their support team is slow and error-prone. If you are doing payroll for a small business you probably need some level of support. > > **Cons**: The problem with OnPay is this... They often misfiled wage withholding with state government. Sometimes they made calculation errors. Other times they filed a day or two late. Either way, it cost fees, interest, and time to resolve the issue. The biggest problem was how long it took OnPay to even respond to these issue. For example, I once submitted a ticket on on \[sensitive content hidden\], and had OnPay submit a response on \[sensitive content hidden\] . For another incident they simple never responded. Also, OnPay did not honor the first month free that they advertise. > > Overall I would not recommend OnPay. It was a bad experience due to tax errors and integrations that did not work. The net result is OnPay caused our small business to receive hundreds of dollars of fees and interest plus more in accounting costs. ----- ### "Great for Micro business" — 5.0/5 > **Marylenny** | *August 23, 2025* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: After searching and looking for a payroll provider, I ended up with onpay. The deciding factor was the value. As a small/micro business my payroll is not consistent so i enjoyed the flexibility of having unlimited payroll and states. The response time was also very impressive. I also like the ease of onboarding and working with the platform. > > **Cons**: I dislike that there is not an option to suspend the account for the months that i will not need it. > > Everything was easy, the onpay team was very responsive and quick to answer my questions. I am still navigating tools but it is pretty intuitive. ----- ### "Payroll Setup" — 5.0/5 > **Susan** | *October 31, 2025* | Investment Management Software | Recommendation rating: 10.0/10 > > **Pros**: OnPay has made setting up my payroll easy and manageable. I was assigned an account manager, a real person, who met with me to understand my payroll needs and walked me through the set up process from start to finish. Overall, a wonderful experience\! > > **Cons**: Nothing, from the very beginning, Onpay walked me through the entire process with a real live person and not a chatbot. > > Seamless, easy, manageable, consumer friendly website. ----- Page: 1 / 20\ Next: [Next page](https://www.getapp.ca/software/110713/onpay?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/110713/onpay) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data