--- description: Detailed reviews on Upper Hand based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Upper Hand with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Upper Hand Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Sports League Software](/directory/747/sports-league/software) > [Upper Hand](/software/110389/upper-hand) # Upper Hand Canonical: https://www.getapp.ca/software/110389/upper-hand Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/110389/upper-hand?page=2) > Upper Hand is a leading provider of sports and fitness management software that enables businesses to achieve more while doing less. Facilities, studios, and gyms use Upper Hand to operate more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making. > > Verdict: Rated **4.1/5** by 110 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Upper Hand Easy-to-use software protects against member churn and lost revenue incurred from confusing sluggish experiences Online and client app scheduling options enable members to book autonomously at their convenience and drives repeat booking Drives recurring revenue growth with flexible auto-renewal memberships that can be elevated with class credits, retail benefits, and other perks that increase value to clientele Eliminates costly/frustrating double-booking conflicts by automatically blocking out availabilities of the assigned staff and resources after booking Business app lets you manage transactions, adjust schedules, and keep you connected with your business at all times Create any type of program - from lessons to events and rentals - with flexible pricing and billing options that add convenience and encourage higher dollar purchases Critical client notices, including missing waivers, overdue balances, and remaining credits, appear right from their contact card, allowing your staff to stay up to date with the most important information at a glance Connected payment and software platform provides instantaneous access to accurate customer and payments data in real-time and saves time aggregating data from outside sources? Visualize sales performance and buying trends over time, analyze pricing strategies, and spot impending blockers to growth with customizable reports? Calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact? Cloud EMV and hardware integrations make transacting and managing payments seamless on any device, from anywhere Account updater provides an uninterrupted billing experience and protects against lost revenue and cancellations from card declines Create segmented contact groups, schedule custom marketing emails, and maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends Payment and billing options including payment plans, package pricing, proration, and Pay Later, offer increased convenience and drive higher dollar purchases Increase pro shop revenue with retail management tools and real-time inventory reporting that saves time and reduces shrinkage? Automate your payroll with flexible commission rules and time-clock actions that save you time and eliminate calculation errors? Membership analytics and detailed sales reports show performance over time, enabling more informed decisions for growth ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 110 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.0/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Upper Hand - **Location**: Indianapolis, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$79.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Absence Management - Address Book - Alerts/Notifications - Appointment Management - Appointment Scheduling Software - Attendance Management - Attendance Tracking Software - Attendee Tracking - Automated Scheduling - Availability Management - Billing & Invoicing - Booking Management - CRM Software - Calendar Management - Calendar/Reminder System - Capacity Management - Class Management - Class Registration Software - Class Scheduling ## Integrations (2 total) - Fivetran - Snowflake ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Sports League Software](https://www.getapp.ca/directory/747/sports-league/software) ## Related Categories - [Sports League Software](https://www.getapp.ca/directory/747/sports-league/software) - [Yoga Studio Management Software](https://www.getapp.ca/directory/791/yoga-studio/software) - [Club Management Software](https://www.getapp.ca/directory/152/club-management/software) - [Fitness Software](https://www.getapp.ca/directory/673/health-fitness/software) - [Facility Management Software](https://www.getapp.ca/directory/323/facility-management/software) ## Alternatives 1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5059 reviews) 2. [Dash](https://www.getapp.ca/software/2060398/daysmart-recreation) — 4.2/5 (31 reviews) 3. [SmartRec](https://www.getapp.ca/software/133719/smartrec) — 4.3/5 (146 reviews) 4. [Swift](https://www.getapp.ca/software/2068034/swift) — 5.0/5 (15 reviews) 5. [Wowflow](https://www.getapp.ca/software/2048963/wowflow) — 5.0/5 (17 reviews) ## Reviews ### "Upper Hand works well for us\!" — 4.0/5 > **Dan** | *August 10, 2022* | Sports | Recommendation rating: 8.0/10 > > **Pros**: Ease of use for administrator, lots of features for tracking finances and automated emails to clients. Schedule is easy to use and view as well as creating events is a breeze if you need to add something quickly. > > **Cons**: More user friendly for clients so that scheduling can be easier. Ability to provide one-time discounts on fees after they have already purchased a membership. > > Overall, we have enjoyed Upper Hand, while it has some flaws it is still user friendly for the staff and easy to get to information quickly. ----- ### "Buck Fastpitch Academy Review of Upper Hands Sports Software" — 5.0/5 > **Tina** | *February 10, 2020* | Sports | Recommendation rating: 9.0/10 > > **Pros**: I love the camp/clinic registration feature, as it significantly helps reduce time I spend processing registrations and payments. Additionally, I love the messaging feature, as it allows me to send mass marketing e-mails and messages to our entire team of athletes, parents and coaches. Lastly, I love that I am able to access Upper Hand through the mobile app, as I am always on the go and often need to be able to schedule or process a payment when I am away from my computer. > > **Cons**: The software is sometimes not very intuitive for the client. I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons. It would be great if they would be able to view all past and upcoming events, as well as their total number of remaining event credits on their dashboard after signing into the mobile app. And while I love the messaging feature on the app, I wish it was better visually designed and would allow you insert graphics and change font size and style. Lastly, while I was thrilled with the latest upgrade that sends out automated reminders, I was bummed that this is only offered to those who upgrade their accounts to the next level. When I first purchased the Upper Hand software, this was one of the initial features included in the membership. I would love to see this feature included for all membership types. > > Overall, we have been extremely happy with our customer service experience with Upper Hand. They are great to work with, and are always so quick to answer questions or fix software bugs. I don't know how I would have grown my business success without the Upper Hand software and their team\! ----- ### "Regretting Leaving MindBody" — 2.0/5 > **Brandon** | *February 4, 2020* | Sports | Recommendation rating: 2.0/10 > > **Pros**: The ability to create a unique platform specific to our business needs. Merchant fee for credit card transactions is favorable as well. > > **Cons**: At our business we are constantly booking clients. We have a mix of repeat and new customers but for the most part we know when we’re seeing clients and classes. The fact that we still cannot make recurring events possible is ridiculous. I should not have to time out of each day to book a client, whom I have had at the same time and date for over 6 months, over and over again. It’s been promised for Q1 for 2020 but that was after Q3 and Q4 of 2019 fell through so we will see. The mobile app continues to either crash or run extremely slow regardless of cell service or WiFi connectivity. Its a coin flip whether I’ll be able to complete a purchase or book an event with out the window dropping. The desktop version is better but we’re not in front desk all day. Functionality seems so circuitous to perform simple tasks like deleting or rescheduling events. I have to find the three vertical dots on one side of the screen then the window populates on the other side to do quick pay or reschedule. If I want to delete I have to search for the specific client rather than doing it through the calendar view where I can actually see the event I’m deleting/rescheduling in the context of my day. In order to reschedule I have click view session then find three vert dots. View event doesn’t seem to do anything. Now imagine trying to train employees who don’t have the knowledge of this platform on how to use this. ----- ### "Upper Hand in Baseball/Softball Facility\!" — 4.0/5 > **Austin** | *August 19, 2022* | Sports | Recommendation rating: 7.0/10 > > **Pros**: The calendar and scheduling are most useful, along with the membership and contact functionality\! > > **Cons**: Some of the areas don’t tailor exactly to the baseball/softball sport specific or multiple team/organization layout. ----- ### "Fastballstrike1" — 4.0/5 > **Kasey** | *August 16, 2022* | Sports | Recommendation rating: 10.0/10 > > **Pros**: Everything is great with the software. I haven’t used anyone else for my business so I don’t have a whole lot to compare with. But all in all, it’s been perfect for my business. > > **Cons**: Once again, this is the only thing I know of. I’ve been with UH for 7 years now and they have progressed well. Thumbs up\! > > Only thing I would say is that there are times that I can’t get something added or taken off in a timely manner. Don’t get me wrong, staff has been amazing and 9/10 is within 24 hours. At one point I asked if I could also make changes to the site which was very enlightening for me. It wasn’t as easy for me as it was for them. Gave me a good look at the back side of the website. Thankfully they do this everyday so they are well rounded. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/110389/upper-hand?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/110389/upper-hand) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data