Bird Reviews

Customer service response is quick (in working hours).
Message sending is quick and reliable.
The web pages responds quickly and balance display is real-time.
Supports Chinese characters and supposedly other languages encoded in UTF-8.
Competitive price in the Australia market.

Some of the pages are not fully localized, e.g. sub-account finance page currency is only in EUR.
Not too many user permission control (all users are administrators)
First-time recharge takes a day.
Customer service is not 24/7 (might be inconvenient to users on the Eastern hemisphere.

Easy to use by uploading excel files and sending mass text messages by selecting which columns are originator, message & receiver.
Good visual on the incoming replies and visibility of the conversation thread of each message.
Easy to add the number as a contact to the database.
Easy to export the data onto excel.

Need to have the ability to export onto excel the entire conversational thread per message/contact.
The Messages do not batch together...they come on separate lines. They all need to continue on the same thread on the "SMS Overview" page.

MessageBird is ingeniously architected, from features to branding. The dashboard is beautiful and intuitive, and documentation and supported features like the flow builder are very well done and easy to use. Pricing is competitive and subscriptions are easily set up and managed between developers and multiple clients.

MessageBird is restricted by their "provider" who severely limits sms content, frequency and volume. If there is ever a technical issue, chances are they will have to reach out to their provider for details or assistance. Customer service responds to messages with about 4-24 hour delay, so most immediate concerns go unanswered the first day, although their follow-up and resolution is near perfect.

Easy to use and a perfect solution for Text communication.

I have nothing to mention.

I am putting this review after a lot of frustration that we have gone through using this product. In the beginning, before the sale, the support team responded with 2-3 hours . After we bought the product - we went through 3 weeks of back and forth as we were facing issues with receiving the message. This was also the time we were launching a major campaign and we really needed help.

Tech support is really bad and very very slow and it took us 3 weeks to finally decide we cannot work with this kind of support.

Easy of use and pricing. We've migrated over from a different provider and the development effort was fairly low. We've had no major issues, no performance problems and support was always helpful.

As we deliver messages on a global scale with multiple fees I would love to get price for deliver on a per message basis, which we don't have yet.

Easy to use
Works as you want it to
Reliable

I cannot think of anything i like least.

Easy to use and integrates into so many other tools our there via their Zapier and Webhooks functions.

Not anything at all, they have a great product.

I liked that they use Intercom for their live chat as they were able to quickly solve my problems. We ended up adopting Intercom ourselves after seeing how well it worked

Nothing that comes to mind. Keep up the good work.

We had much better rates than with Twilio for sending SMS messages to our users.

It wasn't a drop-in replacement. And we had some issues in discovering equivalent features. Ultimately GatewayAPI gave us even better rates.

The best tool to send bulk WhatsApp messages automatically. And also bulk sms. Amazing flow, that allows us to create workflows inside the app.

It still not possible to send MMS to Europe, and I need that function in my job.

The price for the quality of product is pretty amazing. We get 99.9% of our texts instantly. We refill our credit for about $50 every 6 months. We added additional security to our network for pennies.

The customer service can often be slow. You have to rely on text-based chat since it is located in Amsterdam. The customer service reps are always very polite and informational, but the wait (especially during critical downtime) can be excruciating.

It's simple to use, you can link up functionality to automate texts with zapier and you can create templates that automatically insert recipients name.

I don't get notifications when a text has arrived, I can't insert emoji's.

Easy api implementation
Competitive prices
Text to voice solution is awesome

Development api cannot track or debug on dashboard. Difficult for our continuos integration because new features like the new text to voice implementation we won't be sure they work until we go live on production

Have been paying twice because of unicoide and plain formats but that was difficult to see because on dashboard appears always 1 message, should indicate something like 2 credits

Its not complicated, and it just works. I used the Ruby gem for my app, it worked very smooth. Much better and less complicated than the other sms providers.

Sometimes there's an issue with sms delivery. Sometimes they get delayed and sometimes just don't get delivered. Its rarely, but something worth looking into :)

I have used a lot of SMS services and MessageBird is the best value for money we have come across. The user interface is very easy to use. We can segment lists, created automated drip sequences and much more.

The fact that MessageBird also integrates with Facebook Messenger and WhatsApp is another reason we chose them over the competition.

Delivery rates are much better and faster than some of the other we tried.

The QuickSend feature needs to be updated. It's great for sending a quick SMS to somebody, but not so great when I need to send a quick response from an exiting template. Yo have to first add the contact if you want to send them a message from a template.

Logging in our clients contact numbers so we can keep them informed of there booking. The support you get is first class and prompt

The only set back we find is sometime the dates breakdown does not correspond with amount of text messages sent

what i like most about this software is the messaging and the way the software is set up

software is great nothing is need to be improve at this time

terrible service, left without access to my account ! can't recieve sms , lost money and timethey shut us down without any refunds and with funds frozen

Lack of transparency and frozen assets without clarification

I really like that they deliver sms with a very high reliability.

Quite expensive - and the client libraries are not the best

easy to implement API, great service, dashboard visibility

Access to deliverability stats, not a lot else!

Ease of use once all is in place and integration with our Magento based website was an absolute breeze

The JAVA API is very good.
Suppoert for SMS and VoiceMessage is excellent.

The flow builder is a bit complicated to understand

It's really easy to setup and start sending messages via the API.

You guys do what you say you do, so no complains here.