Kangaroo Reviews

Kangaroo

4.6 (73)
An all-in-one Loyalty and Marketing Platform for businesses.

Overall rating

4.6 /5
(73)
Value for Money
4.4/5
Features
4.6/5
Ease of Use
4.5/5
Customer Support Software
4.8/5

97%
recommended this app
Sort by

73 Reviews

Simon
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Loyalty Software for Hospitality Businesses

Reviewed on 2023-10-05

Excellent. The team are quick to respond to any queries we have, and are actively contacting us to...

Excellent. The team are quick to respond to any queries we have, and are actively contacting us to keep us up to date with new developments etc.

Pros

The sales & support team are both excellent. So often with software you buy from over enthusiastic sales people to then discover a product which isn't fit for purpose. The software is highly customisable, and the team are proactive in reaching out to make sure you are getting the most from your ongoing investment.

Cons

The backend is a little clunky, seems a little old fashioned and is lacking some functionality.The email marketing engine is a little outdated, and it would be far more preferable to allow all of the functions which only work internally to be available to those using an external email client, like Mailchimp.

Alternatives Considered

Como Sense and MyLoyal

Reasons for Switching to Kangaroo

Integration with Lightspeed EPOS and the great access to support.

Response from Kangaroo Rewards

Hi Simon,

Thanks for your review, we appreciate your feedback! We're glad you've had a positive experience with our sales and support teams thus far and that the solution is working well for your business. There is a new version of the portal available that is more user-friendly with an updated UI.

Additionally, our team is in the process of updating the email marketing engine in the coming months. If you have any further questions about the backend, please reach out to us at [email protected]

Pamela
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Its great

Reviewed on 2023-11-17

Pros

Kangaroo Company stands out as an exceptional workplace where the dedication of its employees is truly commendable. The team consistently goes above and beyond, ensuring that every request is promptly addressed and assistance is readily available whenever needed. Their commitment to thorough follow-ups reflects a genuine concern for the well-being of their employees. Moreover, the company's commitment to continuous learning is evident in their willingness to provide comprehensive training, tailoring it to individual needs and allowing ample time for skill development. The culture of offering insightful advice for the betterment of the restaurant demonstrates not only their professionalism but also their genuine interest in the success of both employees and the establishment they serve.

Cons

No issues with Kangaroo Company; all good!

tim
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

good product

Reviewed on 2019-12-22

fairly good prdouct

fairly good prdouct

Pros

nice simple product to use ...

nice to be able to provide customers with rewards ...

Cons

missing some features that another product had ...

need to be able to let people know when they have a discount ...

Response from Kangaroo Rewards

Hello Tim,
Thank you for taking the time to leave a review. We're pleased to hear that our loyalty software is easy to use and your customers enjoy collecting rewards. As for notifying members when they have a discount, Kangaroo offers several options. Customers may be notified by email automation, SMS Text or push notifications via the APP. I will have our support team reach out shortly to address your concerns. Thank you once again for choosing Kangaroo Rewards. We appreciate your business.

Best Regards,
Team Kangaroo

Victoria
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Victoria's Review

Reviewed on 2023-10-11

The customer service of the staff is top notch. They always respond quickly and are fast to help...

The customer service of the staff is top notch. They always respond quickly and are fast to help come up with solutions to my problems

Pros

Ease of use, Customer point tracking, Customer Service from Staff

Cons

I wish there was more we could do for our tiered customers in the future besides a point multiplier

Response from Kangaroo Rewards

Hi Victoria,
We appreciate your vote of confidence, it means a lot to us.
Regarding Kangaroo's Tier program, we wanted to make sure you're aware of the full capacity and versatility of this program. Point Multiplier is only one of many ways to craft exclusive offers and rewards for each tier. Every targeted offer you create in Kangaroo can be exclusive to a particular Tier. Kangaroo's powerful marketing segmentation has many possibilities. Please don't hesitate to reach out to your dedicated customer success team to go through this and more in-depth.
Thank you for your continued support, and for trusting us with your business!

Joseph
Overall rating
  • Industry: Cosmetics
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great product

Reviewed on 2023-10-06

The support team is amazing, specially [sensitive content hidden], he follows up with us on a...

The support team is amazing, specially [sensitive content hidden], he follows up with us on a frequent basis, just to check whether we need anything, plus very responsive when it comes to colleagues requests/concerns shared with him.The onboarding team was amazing as well, I still remember both of them [sensitive content hidden].

Pros

I honestly was amazed by the all in one marketing platform. The marketing team can run everything from this dashboard without having to leave it.

Cons

Nothing actually. I am happy that the team is open for suggestions, even the upper management as well. They never disappoint us in terms of new integrations we would like to have available.

Rawad
Overall rating
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

HUGO BOSS & ANOTHER Review

Reviewed on 2023-11-10

In summary, our experience with the loyalty program has been positive overall. It enhances customer...

In summary, our experience with the loyalty program has been positive overall. It enhances customer loyalty through appealing rewards and personalized offers, contributing to increased engagement. However, the absence of a cashback promotion in the program has necessitated an external solution, leading to occasional customer confusion. Nonetheless, the program's commitment to long-term value and transparent communication remains valuable to our business.

Pros

I'm delighted to provide my feedback on your loyalty program. Our customers love the rewards, personalized offers, and tiered benefits, which boost their loyalty. Early access to promotions and straightforward redemption enhance their experience. Clear points tracking, exclusive events, and surprise rewards add excitement. Your program's commitment to long-term value and timely communication is commendable, enriching our customer experience. Thanks for this partnership.

Cons

A significant downside of the loyalty program is that it lacks a cashback promotion feature, which has been crucial for our business. As a result, we've had to resort to an external product to provide our customers with cashback benefits, potentially leading to confusion and dissatisfaction among our customer base, as they expect such incentives directly through the loyalty program.

Rana
Overall rating
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Best loyalty program and customer service!

Reviewed on 2023-11-13

Pros

Their amazing customer service! Always super attentive and ready to help!

Cons

Nothing so far. Everything is going as we were expecting

David
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Easy-To-Use Dashboard + Tremendous Customer Service

Reviewed on 2023-10-06

Pros

Throughout the process of setting up a customer loyalty mobile app, Kangaroo has been a tremendous partner in offering turnkey solutions and customer service throughout the entire project. The backend is intuitive and simple to use, and a helpful tool for any business looking to implement any customer loyalty program.

Cons

Currently, there or no cons about Kangaroo that come to mind.

Hamza
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Best Loyalty program

Reviewed on 2023-11-29

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala...

We have had a great experience so far. I would like to express my sincere appreciation to Ms. Hala Zeidan and the support team for guiding us throughout the entire process.

Pros

Loyalty Program we used and we liked it most

Cons

As its just five months of use so i will not be able to tell you the cons

Lea
Overall rating
  • Industry: Pharmaceuticals
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

My oras x kangaroo review

Reviewed on 2023-11-28

Love it! Simply anazing the team that helped us to set the loyalty program is professional

Love it! Simply anazing the team that helped us to set the loyalty program is professional

Pros

The assistance, usage and features. Amazing!

Cons

Nothing it was easy to use, no complications .

Zondre
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Best option for Lightspeed

Reviewed on 2019-12-31

Pros

The biggest advantage is that it is fully integrated with Lightspeed POS and E-comm. So, it helps us to create a seamless customer experience. The basic features, such as tracking customer purchase history in analytics and being able to send offers to all of the customers, works at least as well as other loyalty programs.

Cons

A lot of the additional features promised, such as being able to do targeted campaigns based on purchase history and promotions based on category, don't work as promised. The software doesn't capture the information necessary to do targeted campaigns. And, when you try to do a promotion based on a category, you can't select the category from Lightspeed. You have to tag all of the products, which is a lot of extra work.

Response from Kangaroo Rewards

Hello Zondre,
Thank you for taking the time to review our software. We were surprised to see that you're experiencing issues with targeted marketing. We pride ourselves on our comprehensive integration with Lightspeed POS and the granular targeting and customer segmentation capabilities Your review has been forwarded to our support team who will reach out shortly to address your pain points. Thank you once again for choosing Kangaroo Rewards to power your loyalty program. We appreciate your business.

Best Regards,
Team Kangaroo

Andre
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A Rewards System that Grows with Your Business

Reviewed on 2019-12-18

Customer retention is very vital to several businesses. Many people hate how cell phone service...

Customer retention is very vital to several businesses. Many people hate how cell phone service companies always try to market to get new customers into contracts while neglecting their long time customers and not providing the best service/deals/etc. I see the majority of my sales from 80% as returning customers. So it's important to me to keep reminding them that I should be a destination for their shopping. The rewards does a great deal to keep bringing people back to me while I utilize social media to attract new customers.

Pros

I love how Kangaroo Rewards integrates with my Lightspeed POS system. It is very straightforward and easy to use. I can customize how my customers receive points/rewards/bonuses and more! It feature automatic campaigns that reach out to my at-risk customers that reminds them that I still should be part of their shopping experience/reminders. I like the support the company gives to the users. They are always willing to improve the rewards system and also willing to listen to make changes that I find not useful/difficult/confusing. We are part of the top 5 users of Kangaroo Rewards in the franchise that I am in and it's been a great experience so far!

Cons

My major complaint to the company was the layout on the administrator's website. I find it very difficult to navigate and find exactly what I need. Some of the self-service FAQ's have been down for a bit but they are finally back up. At a conference I attended, Kangaroo Rewards assured to me that there is an update coming and will be available soon that addresses all my concerns! So it's exciting to see that they are listening to user feedback.

Alternatives Considered

Quickbooks Point of Sale

Reasons for Choosing Kangaroo

I was using the rewards from QuickBooks POS and they weren't really that customizable. They had a generic rewards where they granted some set dollars/points to customers when they hit a spending limit. It didn't make it fun or enjoyable for my customers or for me to promote loyalty to my brand when they can be buying elsewhere.

Switched From

Quickbooks Point of Sale

Response from Kangaroo Rewards

Hello Andre,
Thank you for the glowing review! It was a pleasure meeting you at the conference and we're thrilled that our software is helping to contribute to the success of your business! Thank you for your ongoing support and fidelity, we appreciate your business.

Warm Regards,
Team Kangaroo

Joshua
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

The Loyalty Program we were looking for

Reviewed on 2020-01-21

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo...

We did everything manually which meant a lot of customers slipped through the cracks. Kangaroo allows us to properly reward our customers and makes that process very streamlined. Another very important aspect fo Kangaroo was that they were willing to work with us although we are a small operation in Belize.

Pros

Firstly it linked with our POS which was a big plus for us and although this has nothing to do with the actual program, the customer attention for onboarding and setup was great. There are so many options for how guests can be rewarded that you almost get lost, but this allows you to specialize days, weeks, a certain time and so forth allowing for a very customizable service.

Cons

My biggest concern is the sign-in page for the customer. It is a little too basic for my liking and doesn't properly resize for the screen used. I wish it looked more like a web app that a webpage.

Alternatives Considered

TapMango

Reasons for Switching to Kangaroo

Kangaroo was willing to work with us despite our size of operations and location, very customer orientated as well as affordable.

Response from Kangaroo Rewards

Hello Joshua,
Thank you for the 5 Star review! We're delighted that our loyalty software is exactly what you were looking for to help you meet your business's goals and that our support team's attentiveness is appreciated. We like to practice what we preach and work hard to create an exceptional customer experience. Your comments regarding the sign-in page will be reviewed by our development team and a member of our support team will reach out shortly. Thanks again for choosing Kangaroo Rewards to power your loyalty program.

Best,
Team Kangaroo

Andrea
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Kangaroo review

Reviewed on 2019-12-18

We love having an easy loyalty program that is really good. I like how we've been able to customize...

We love having an easy loyalty program that is really good. I like how we've been able to customize it for our slowest day (Wednesdays) to give more points. I am able to reach someone quickly in customer service when I need to.

Pros

No app is required! This is huge to customers and has encouraged many people to join it. I like that it is based on phone number as well because I think that is easier for people to remember than an email. I love the features with the text/email blast options.

Cons

We have been integrating this into our new point of sale system from our old point of sale. We've run into some issues with points/settings not correctly transferring over. I also wish there was a more efficient way to show points on the receipt- right now points are only shown if you replace the notes section in the point of sale. This is more of an integration issue that I hope can be worked out.

Response from Kangaroo Rewards

Hello Andrea,
Thank you for the positive review. We are happy to read that our program is working well for you especially as a tool to enhance business on Wednesdays. Our support & development team will look into your issue regarding displaying the points on the receipt for your new POS system. Thank you for your continued support and fidelity. we value your business.

Best Regards,
Team Kangaroo

Michelle
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Kangaroo Rewards integrates with Lightspeed POS and Shopify eCommerce

Reviewed on 2023-05-11

Meets my integration needs and the customer service has been excellent.

Meets my integration needs and the customer service has been excellent.

Pros

I appreciate that the Kangaroo Rewards program integrates with Lightspeed POS and Shopify eCommerce platforms. Also, it connects to Klaviyo for email marketing. I know that I’m not using all that the system has to offer but I’m looking forward to beginning to add reviews and referrals,

Cons

The integration isn’t seamless for our customers. Sometimes it creates a duplicate account and merging is not as easy as I would like it to be.

Alternatives Considered

FiveStars

Reasons for Choosing Kangaroo

I changed to Lightspeed POS and needed it to work with Shopify eCommerce

Reasons for Switching to Kangaroo

Integration with Lightspeed, Shopify and Klaviyo
Scott
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Three years growing our business with Kangaroo

Reviewed on 2019-12-21

Excellent tool for our company. Much better than the plastic cards which cost more and customers...

Excellent tool for our company. Much better than the plastic cards which cost more and customers lose. Or the paper punch cards we used before the plastic.

Pros

Easy to use, easy to train employees to navigate and log customer points.

Cons

It's a two step process with input into our POS. It would be nice if it could be integrated.

Response from Kangaroo Rewards

Hello Scott,
Thank you for the fantastic review! We're happy to hear that Kangaroo is working well for your business. We're always thrilled to hear that our program is easy, effective and provides great value. Thank you for choosing Kangaroo Rewards, we appreciate your business.

Best Regards,
Team Kangaroo

Matthew
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Seamless integration with Lightspeed, and Kickstarted our Rewards Club

Reviewed on 2023-12-05

Overall our experience with kangaroo has been very good. Their customer service is quick to respond...

Overall our experience with kangaroo has been very good. Their customer service is quick to respond and walk you though issues. It's been a good experience for me!

Pros

It seamlessly syncs back with Lightspeed Retail and eCom. There are loads of ways to create campaigns for email or SMS and then segment your customers in a campaign by dates, spend, tags, points, purchase history... lots of options!!! And the auto-campaign features are excellent- set up a campaign and make it automated. They have some out of the box, like birthday greetings. These can be attached to campaign that offer discounts or other promos so help to keep you Top of Mind. Kangaroo has helped us initiate and manage our Rewards Club and stay in touch with custoemrs.

Cons

It's not always intuitive to use. Kangaroo did a UI revamp but to me the older portal which is still accessible is more intuitive. The reporting needs some work such that campaign result metrics can be more easily compared for performance. You'll have to purchase SMS credits and these expire at month end. So you have to plan your campaign spend via SMS.

Response from Kangaroo Rewards

Hi Matthew,

Thank you so much for taking the time to share your feedback. It's extremely rewarding for us to hear that Kangaroo is having a positive impact on your business and clients.

The new business portal is very powerful, and we agree, it may require a bit of a learning curve to feel comfortable with it. We are also continuously monitoring how customers are using it to refine the experience.

Regarding email/sms credits, you don't need to buy recurring credits, you can simply purchase the exact number of credits you need for a given campaign. Our CSR team will be more than happy to walk you through these steps.

Your feedback means a lot to us. Thank you for sharing! It's greatly appreciated.

Kosta
Overall rating
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Loyalty Program with App

Reviewed on 2022-07-12

A powerful loyalty program with robust marketing and an exceptional app. After going through covid,...

A powerful loyalty program with robust marketing and an exceptional app. After going through covid, it really highlighted a need to add a digital component to offer the best experience for our customer base and the ability to communicate and market directly to our customers. Now customers can make a reservation, view our menu, order online, earn rewards and learn about our promotions and new products. I'm very happy and the team at Kangaroo is exceptional in making sure that we were completely satisfied and ready to launch.

Pros

I chose Kangaroo Rewards to power our loyalty program because I can create custom rewards and offers, target and market via SMS text and email to my customer database all in one platform. The custom app that they built for me, enables my customers to make a reservation, order online, refer friends, view our menu, browse offers and promotions, market events with custom banners and, track their progress. It's professional and the QR code, let's customers scan in really quickly.

Cons

It's a strong program with a lot of options, so there's a bit of a learning curve. Their support team is really great and I had my team trained up in 1hr.

Response from Kangaroo Rewards

Thank you for the wonderful review Kosta! It's been a pleasure working with you and your management team.

Hailey
Overall rating
  • Industry: Design
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Style Rewards at Interior Design House

Reviewed on 2019-12-18

Pros

Easy to setup
UX is straightforward
affordable

Cons

Design of the UX
How it needs to be administered using the tablet and not on the PC
Backend isn't as straightforward as I would like - newsletters aren't user friendly

Response from Kangaroo Rewards

Hello Hailey,
Thank you for taking the time to review our loyalty software. We're thrilled to learn that the program is bringing great value and is straightforward to use. We are presently evaluating the user experience to optimize the pain points you mentioned. Thank you for choosing Kangaroo Rewards and we appreciate your business.

Regards, Team Kangaroo

Mitsuko
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great program; very receptive to customer suggestions; constantly updating; easy for staff to...

Reviewed on 2018-01-11

We are able to easily and effectively manage our customer loyalty program. Our customers are happy...

We are able to easily and effectively manage our customer loyalty program. Our customers are happy and our staff are happy!

Pros

- Very easy and intuitive for the staff to use at the sales counter.
- They are integrated with Lightspeed Retail.
- The development team is very receptive to suggestions and feedback.
- We have the ability to have "automatic" discounts and offers for our loyalty members, and the staff don't have to think about it or remember them!
- We can send marketing through Kangaroo, which has the potential to eliminate our current email marketing provider
- The price is fair

Cons

- They don't have full access to Lightspeed's API, so there are limitations on the offers that we can offer to our customers automatically. The program has so many offers available, but they can't integrate into Lightspeed yet.
- We aren't able to show the customer's current points balance on the sales screen yet (because doing so overwrites the customer's notes)
- The user interface in the admin portal is slow(ish) to respond
- When updating points balances, there isn't a way to note the reason

Response from Kangaroo Rewards

Mitsuko, Thank you so much for your valuable feedback.
I'm glad to announce that based on your requests, these features were added to our core platform:

- Access to the full customer loyalty profile from the Sales Screen (including adjustment of points, history of rewards and redemptions, change of consent, etc...)

- We also added additional Promo types you asked for including buy over a certain amount and get a free product or a discount.

We are different because we action on our customers feedback and yours has been amazing!
Thank you!

Ron
Overall rating
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Comunicating with my customers

Reviewed on 2019-12-25

We will be communicating better with our customers once we start using all of the features...

We will be communicating better with our customers once we start using all of the features available in the app & the people at Kangaroo have been easy to work with

Pros

It integrates with Lightspeed and I needed a rewards program & a way to communicate with my customers

Cons

I feel it is rather expensive, partly because I don't have time to set up and use all of the features I'm paying for. I think the Lightspeed app is expensive also but I need something to run my business effectively and these apps work well together

Response from Kangaroo Rewards

Hello Ron,
Thank you for the positive review. We're pleased to hear that Kangaroo has proven itself to be an effective rewards & communication tool for your business. We understand that there are a lot of features available on our platform, however we assure you that once you have taken the time to activate all the features, the program will really flourish and provide even greater benefits. If you require additional help, please feel free to reach out to our support team. We are always happy to help! Thank you once again for choosing Kangaroo Rewards, we appreciate your business!

Best Regards, Team Kangaroo

Verified Reviewer
Overall rating
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Decent Rewards Program

Reviewed on 2019-01-09

Pros

Kangaroo Rewards helps you better retain your customer base, it tracks rewards and helps you engage with customers that haven't shopped in a while.

Cons

It was a little hard for some of our staff to get the hang of -- we eventually decided to go with another rewards program due to ease of learning and use.

Response from Kangaroo Rewards

Hello,
Thank you for taking the time to review our loyalty program. We¿re delighted that you recognized the value and strength of our loyalty software features. We pride ourselves on the ease and simplicity of operating our software system and are disappointed to learn that your team experienced some difficulties. In the future, please do not hesitate to reach out to our support team via chat, email or phone to schedule a refresher course. Our support team is dedicated to ensuring that all of our customers feel comfortable with our software and are always happy to help resolve any issues which may arise. If you could kindly send a direct message to [email protected] with detailed feedback of your experience, we would appreciate the opportunity to learn how we can improve ourselves. Thank you and we hope to have the opportunity to work with you again soon!

Thank you,
Kangaroo Rewards

Heather
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Wonderful Choice for a Loyalty Program

Reviewed on 2020-02-03

Pros

I love the unique features that Kangaroo offers to retarget existing customers and how they are all built into one platform! It's so much more than just a points based system. Having the ability to tag customers and segment them for marketing is worth every penny!

Cons

There are a few features I wish were more customizable to our brand and I wish customers could be set to a certain tier level on a case by case basis, without having to do that for all of your customers. We have several thousand customers enrolled in our loyalty program so it's unfeasible.

Response from Kangaroo Rewards

Hello Heather,
Thank you for the excellent review! We're thrilled to hear that Kangaroo is meeting your business needs. We are a bit concerned about your comments regarding the customer tiers and our support team will reach out shortly to help you with your customer tier objectives. Thank you for choosing Kangaroo!

Best,
Team Kangaroo

Katerina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Kangaroo Rewards

Reviewed on 2019-12-20

Overall it is a good app and customers like it because it gives them an opportunity to collect...

Overall it is a good app and customers like it because it gives them an opportunity to collect points with every shopping.

Pros

Kangaroo rewards is fairly easy to use. Layout is clear and ads are not overpowering.

Cons

With frequent updates on one of our tablets we need to go directly into play store and click update manually, it doesn't do it itself. Sometimes system freezes.

Response from Kangaroo Rewards

Hello Katerina,
Thank you for taking the time to write a review. We're proud to hear that your customers are enjoying earning points and that Kangaroo software is easy for you to use and manage. We will look into automating the system updates to enhance your user experience. Thank you for your continued support and fidelity.
Best Regards,
Team Kangaroo

Reggie
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Easy to use, top tier customer service!

Reviewed on 2023-03-20

Pros

The level of service our team gets from Kangaroo is out of this world. From setup to ongoing support, they've answered our questions with patience and ease. [sensitive content hidden] has been of the top examples of best customer service I've seen across all of our vendors.

Cons

Nothing yet! Some features were "wishlist" and they've already delivered on some and are looking into implementing others.