PayHOA Reviews
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236 Reviews
- Industry: Accounting Software
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great customer support
Reviewed on 2024-09-19
It's been great.eady to use. Great customer support
It's been great.eady to use. Great customer support
Pros
Easy to use accounting reports and reoccurring invoicing. Plus database all in one.
Cons
There are a few things I would like..reocurring mailed invoices that I cannot do, but I only have a few so its no big deal
Alternatives Considered
QuickBooks EnterpriseReasons for Switching to PayHOA
Price and functionality were key reasons- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Cost effective association management and great customer service
Reviewed on 2023-09-18
Pros
After a short learning period, the application is fairly intuitive to use. It has helped facilitate greatly improved communication with our owners - which is essential for a self-managing association. We recently transitioned over to using PayHOA bookkeeping services, and the customer service was top notch - shout out to [sensitive content hidden]! By using their staff, you gain their expertise with the system.
Cons
Snail mail batch mailings seem to take longer than expected, but that might be a post office thing...
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
PAYHOA Campground
Reviewed on 2023-08-15
Good, but challenging
Good, but challenging
Pros
Communication features, unit payment tracking and reporting features.
Cons
Not credit card friendly, does not download the banking information that would provide usable information and make reconciling easier
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of Use!!
Reviewed on 2024-07-02
We love our partnership with PayHOA and all the wonderful features they offer!
We love our partnership with PayHOA and all the wonderful features they offer!
Pros
Anyone can do it! The portal is super user friendly you can teach yourself the basics! The support team is one of a kind and rare to find these days! They answer questions within minutes of inquiry!
Cons
N/A We love it all and look forward to each new update!
- Industry: Accounting Software
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Treasurer for Condominium Association
Reviewed on 2024-09-23
The service is excellent. The product provides a great communication tool for our Condo Members. ...
The service is excellent. The product provides a great communication tool for our Condo Members. We are able to sent timely communication for updates, meeting and issues and everyone receives personal email. The maintenence process is very efficient and we are able to address the needed fixes or address the issues that are owner responsibility. The system works well with all our communications.
Personnally I love the reports that are just a click away.
Pros
The product was easy to get started. Pay HOA staff answer the question quickly, provide brief chat sessions for clarification. [sensitive content hidden] has quickly supplied written instructions to make changes and fixes easy. Thank you!!!
Cons
I don't have any negative comments. I have been challenged merging bank accounts from our previous managament company and will be happy to start next year fresh. This year just getting all things accounted for and balanced.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Amazing software! Must use!!!
Reviewed on 2024-09-19
Our overall experience with PayHOA has been absolutely phenomenal. The team is extremely responsive...
Our overall experience with PayHOA has been absolutely phenomenal. The team is extremely responsive to any questions that we have and they are very open to feedback to enhance the software.
Pros
Being a small community, I really love the affordability and versatility with the software. We have the ability to send emails, text and phone calls to homeowners, which makes it really convenient for communication and tracking. You have accounting, communication and documentation all in one software, which is really beneficial for us.
Cons
I don’t think there’s anything that at least like, but some features I would love to see added are the ability to PDF a list of homeowners with their contact information unit numbers and names.
I would also love the flexibility to move documents into various folders without having to download and re-upload the file.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA Great for small self-managed HOS
Reviewed on 2024-09-18
As a small self-managed HOA we have found PayHOA easy to use and a great tool for easy owner...
As a small self-managed HOA we have found PayHOA easy to use and a great tool for easy owner communication
Pros
Easy to use; great support; perfect features for a self-manage HOA; excellent bank integration; Owners are very happy to use because of it’s simplicity
Cons
Bank transactions have trouble syncing sometimes
- Industry: Management Consulting
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Excellent software for HOA's
Reviewed on 2024-09-18
Overall experience is very good. Our homeowners like the portal. It's easy to bill our homeowners,...
Overall experience is very good. Our homeowners like the portal. It's easy to bill our homeowners, manage service requests. Accounting side could be a little more refined, but it works!
Pros
Excellent customer service. Great way to communicate with our homeowners, from batch billing to maintenance requests.
Cons
Accounting could be more refined. Recurring entry option would be nice. Cannot post AP to balance sheet line items. Takes a while for general ledger to update.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Board Support
Reviewed on 2024-07-01
Pros
Having all information in one place, the ability to create folders and organize it all. Example - attaching an invoice with a payment
Cons
The only thing is that you can't "log out".
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Helps us self manage
Reviewed on 2023-08-15
We wouldn't be able to self manage without it.
We wouldn't be able to self manage without it.
Pros
We moved to self managing our HOA a year ago and PayHOA has made it possible to handle the accounting side of things very easily.
Cons
We've had some issues in the past with emailing our user base but it has been resolved.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Self-Directed HOA
Reviewed on 2023-08-15
PayHOA has been a wonderful experience. Our small association of under 50 homes has been relieved...
PayHOA has been a wonderful experience. Our small association of under 50 homes has been relieved of rising homeowner dues and has actually been able to offer all of our homeowners free trash service as a result of these savings.
Pros
Ease of use. Accounting capabilities. Set up of violation as template fir multiple use. Every transaction entry has ability to upload proof documents.
Cons
I admit it was scary going to self-directing HOA from a continual full service property management group, but there were no Cons to consider with PayHOA.
Reasons for Switching to PayHOA
Ease of use. Implementation and set up process. Simpler understanding of product. Tutorials available for homeowners use and board use. Access available within system for our outside accountant and legal services when needed. System representatives very helpful with any questions and remain available for- Industry: Real Estate
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA is a game changer
Reviewed on 2023-08-15
PayHOA is the best money our association has spent. The staff and technical support is unmatched to...
PayHOA is the best money our association has spent. The staff and technical support is unmatched to any service I have paid for in the past. This software has enabled our board to go nearly paper free and allows us to keep reference materials in one spot for future boards to review.
Pros
The ease of tracking expenses and income; creating and printing financial statements for member meetings and our year end accounting needs; the ease of providing group emails to members; and the ability to store files for member viewing (minutes, rules/regs) and board of director use (quotes on projects) in one place is a great benefit.
Cons
Tracking capital expense projects. It would be nice to better track the payoff of a loan.
Alternatives Considered
QuickBooks OnlineReasons for Switching to PayHOA
PayHOA provides so much more than just a way to track income/expenses. It is a portal for members to view past minutes, it allows the Board to have one spot to house reference materials, it tracks income/expenses pretty much in real time, and allows for the Board to have direct and trackable communication with members.- Industry: Management Consulting
- Company size: 2–10 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Efficient and excellent service from PayHOA
Reviewed on 2023-08-16
Excellent.
Excellent.
Pros
Easy to manage the HOA business. Functionality and ease of use for both the admin and members.
Cons
Documents are house under one section. I wished I could attach a document to a unit and not have it show up with all of the other documents unrelated to the subject unit.
- Industry: Real Estate
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Property Management Made Easy
Reviewed on 2023-08-15
As a first time property manager a few years ago I was looking for a software that was simple with...
As a first time property manager a few years ago I was looking for a software that was simple with lots of great benefits. Pay HOA checked all of the boxes I was looking for - easy accounting & reporting, online payments, homeowner database, easy invoicing, budget creation and so much more. I love that HOA board members can be granted access to view reports and budgets.
Pros
I like how I can streamline HOA dues with their associate fees. It then is put on autopilot and sends out monthly invoices as well as late fees if applicable. I can create an entire years worth of invoices and PayHOA takes care of the rest.
Cons
I wish the website feature was less expensive. Having a property website linked to PayHOA would be amazing, but once again costs are the reason for not integrating a current site.
Alternatives Considered
Condo ControlReasons for Switching to PayHOA
Clean look, simple, user friendly- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
HOA Review of PayHOA
Reviewed on 2023-08-15
PayHOA solved our work order issue with a system that allows owners to submit a work order and...
PayHOA solved our work order issue with a system that allows owners to submit a work order and allows the users to track them.
Pros
I was looking for a software that incorporated work orders, accounting, communication and maintenance tracking. PayHOA offered all of these features. The software is easy to set up, although it could use more customization options. It is more than sufficient for what we need. Homeowners can pay their fees online and it is deposited directly to the bank.
Cons
It could use more customization as well as an area where admin could store owner documents and information internally.
Alternatives Considered
BuildiumReasons for Switching to PayHOA
Pricing.- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great for Self Managed HOA's
Reviewed on 2019-09-04
This so far has been a great one stop shop to manage our HOA with ease
This so far has been a great one stop shop to manage our HOA with ease
Pros
I am the president of our HOA for about 65 homes and we recently decided to move to a self managed HOA. I participated in free trials for almost every major product available on Capterra. Without a doubt, PayHOA's interface was the easiest to learn and sell to the other board members. We have identified a few bugs in the system, but working with support has been a breeze in getting them fixed. It really seems like the tool is being improved on a regular basis. This is not some tool that was created and is just sitting back collecting dust. It's a very interactive and powerful tool that gives you just about anything you can think of. And if it's not there, the support team listens to ideas to see if it can be implemented. So far our community has welcomed this upgrade and it has allowed the Board to easily support our residents with less time than it did managing our management company.
Cons
The financial tools and reporting requires some work. I'm sure our Bank's outdated online banking system is a big factor in this. There are also many free online tools that can help cover any ground that this tool misses. I also feel that the online payment fees are not competitive either. It would be nice if there was a way to link your banks system to this to avoid these charges...
Response from Pay HOA
Matt,
Thank you for the review! I really appreciate the feedback you've provided -- it really helps us to continue improving the product!
Best,
Mike
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
One Stop Management
Reviewed on 2019-05-16
After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost...
After “interviewing” a few companies, PayHOA was by far the most friendly, informative, cost effective and user friendly program. I have a few communities that range from 50 doors up to 250+ doors and PayHOA has been able to fit our needs for all of them. The fees seemed to be very comparable to the other programs, so it all came down to how easy is this going to be to use? I didn’t want to ADD any more time than I was already spending on excel spreadsheet work. PayHOA has delivered on all that I was looking for. Customer Support is always quick and responsive, and if they can't help at that moment, the programming support turnaround hasn't been more than a business day. Very satisfied with this program!
Pros
The software is very user friendly and has all of the features that I was looking for.
Cons
I wish that the Financial reporting feature was a bit more form driven. Using the simplistic P&L that PayHOA contains, I have an easy work-around for the various needs of my HOA Board Reporting. This is a wish-list item for me - I'd love to be able to print out a GAAP acceptable Income Statement and Balance Sheet.
Response from Pay HOA
Anne,
Thank you for the review and really helpful feedback! We are about to release a reports upgrade that should solve the reports work around! I'll circle back with you as soon as it's live on the site!
Best,
Mike
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA is Amazing!
Reviewed on 2024-06-26
The experience has been incredible. I know that there are other software companies out there but we...
The experience has been incredible. I know that there are other software companies out there but we will not find one with the customer service or willingness to implement ideas from our team like PayHOA.
Pros
As a management company, we love their ease of use for our team and our clients. They are very communicative with our team when we have questions and solve issues within a very short amount of time.
We have been a partner with them for years and will continue into the foreseeable future.
Cons
There isn't anything that we do not like about PayHOA. There have been a few things over the years, but they have been fixed by updates, etc.
- Industry: Nonprofit Organization Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA is awesome!
Reviewed on 2021-05-21
Pros
We selected PayHOA for management of our small HOA in an active adult community. Since our residents are all seniors, it was important that the interface was easy to use and the PayHOA system gives us that. The ability to have our residents see their accounts, submit requests for maintenance, landscape or architectural changes, make payments online is great. On the administrative side, our Board can send out broadcast emails, create surveys, create invoices and respond to requests easily. The support we have received throughout our set-up and release has been stellar.
Cons
The accounting reporting side of the PayHOA system has a couple issues, but again the support we have received has been great.
Reasons for Switching to PayHOA
Ease of use and user interfaceResponse from Pay HOA
Karen,
Thank you for the kind words! We appreciate your business!
Best,
Mike
- Industry: Recreational Facilities & Services
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
A user friendly, value packed and budget friendly option for HOA management
Reviewed on 2021-09-24
Very pleased. I began using it as my professional relationship with our paid management company...
Very pleased. I began using it as my professional relationship with our paid management company deteriorated. They thought we would fold without their help. Thanks to this software, we got better at everything and saved a lot of money. It actually takes me less time to manage our HOA independently than it did using the management company.
Pros
Ease of use and customer service. The software is pretty intuitive to learn, even for a novice in HOA management. The invoicing, payment, budgeting and reporting tools are powerful and simple to use and customer service is great.
Cons
There are minor frustrations here and there. Homeowners enrolling will sometimes create a new HOA with a similar name to ours instead of searching for and enrolling in our organization, which took me a while to figure out, but the more time I spend with the software, the more I like it.
- Industry: Financial Services Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
PayHOA is a Great tool
Reviewed on 2024-07-01
The software is relatively easy to use, and when we find errors, the PayHOA team is quick to...
The software is relatively easy to use, and when we find errors, the PayHOA team is quick to respond or fix the problem.
Pros
Ease of use on the administrative side.
Cons
Communities with more downloads in the documents take longer to load.
- Industry: Nonprofit Organization Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Better than a management company
Reviewed on 2023-08-15
Very positive - this online service has allowed us to run our small HOA without having to turn it...
Very positive - this online service has allowed us to run our small HOA without having to turn it over to a management company and all the extra fees that would incur.
Pros
Provides great communication to all homeowners alerting them to news and information, allows both group and individual emails, plus billing/accounting updates. Customer service has been great and very helpful.
Cons
As of this writing, we have not found any offered features or services that we did not like or use.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Best Property Management Tool in the industry
Reviewed on 2024-04-04
My experience has been awesome. Their team is fantastic and very prompt.
My experience has been awesome. Their team is fantastic and very prompt.
Pros
The ease of use and it is very self explanatory
Cons
Nothing that I could think of. So far my experience has all been very good and professional.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Vaden
Reviewed on 2023-08-15
Great
Great
Pros
Great product. Perfect for out HOA. Very convenient
Cons
Slow implementation of new features sometimes
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
PayHOA is an easy to use and efficient software
Reviewed on 2023-08-15
Simple and easy for our homeowners to use, it's a great software
Simple and easy for our homeowners to use, it's a great software
Pros
Owners info in one place and once their account is set up they can make their payments without assistance.
Cons
Sometimes it takes longer than usual for support to answer my question