--- description: Detailed reviews on Shelf based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Shelf with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.ca/software/109661/shelf Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/109661/shelf?page=2) > The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. > > Verdict: Rated **4.8/5** by 106 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Shelf • Shelf for Contact Centers: Improve customer satisfaction, while reducing average handle times. • Shelf for Enterprise Knowledge: Onboard new hires faster and get employees the answers they need. • Shelf Agent Assist: Embed Shelf into the contact center and ticketing tools, so agents can focus on customers instead of systems. • Shelf for Customer Self-Service: Improve chat bot accuracy, suggest answers in forms, and offer a fully branded self-service portal to deflect simple questions. • Shelf Knowledge Lifecycle Automation: Continuously improve answers with less admin effort. • Shelf Integrations: Deliver the right answers to the right place at the right time. Eliminate knowledge silos to save time and money with simpler infrastructure. • Shelf Languages: Let customers and employees serve themselves and search in their native language. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 106 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Shelf - **Location**: Stamford, US - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: plans starting at $30 a user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, German, Russian, Spanish, Ukrainian - **Available Countries**: Austria, Canada, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Spain, Sweden, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Approval Process Control - Archiving & Retention - Audio File Management - Audit Trail - CRM Software - Catalog Management - Chatbot Software - Collaboration Tools - Commenting/Notes - Communication Management - Content Library - Content Management System (CMS) Software - Content Publishing Options - Customizable Branding - Customizable Fields ## Integrations (23 total) - Box - CXone Mpower - ClickHelp - Confluence - Contentful - Dropbox Business - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom ... and 8 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) ## Related Categories - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Content Management Software](https://www.getapp.ca/directory/276/content-management-system-cms/software) - [Document Management Software](https://www.getapp.ca/directory/284/document-management/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Knowledge Base Software](https://www.getapp.ca/directory/2823/knowledge-base/software) ## Alternatives 1. [Confluence](https://www.getapp.ca/software/90949/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.getapp.ca/software/90850/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.getapp.ca/software/132111/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.getapp.ca/software/123167/guru) — 4.8/5 (639 reviews) 5. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5058 reviews) ## Reviews ### "Amazing internal knowledge base\!" — 5.0/5 > **Luis** | *October 13, 2017* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: We use Shelf as our knowledge base and onboarding tool for IT employees. We like how easy it is to organize different media (text, links to online articles, uploaded files, audio files, image files, video files, etc) into groups and folders. It integrates well into our existing systems and serves as our main focal point for organization. ----- ### "User Friendly with Great Features and Functionality\!" — 5.0/5 > **April** | *November 14, 2017* | Music > > **Pros**: The top 3 features of Shelf for CMDW, Inc include Sync, Search and Sharing. Shelf syncs with Google Drive and Dropbox to help users better organize and access files. Once files are synced, users can search for files via keyword(s) - even if you don't remember the title or when it was created. It's quick and easy to drag and drop files or folders to an updated private or shared folder from there (or simply leave in the current folders, as Shelf retains the original filing properties/locations during sync). Shelf is already setup with four permission levels - along with a "groups" feature to making sharing at specific access levels a breeze. I should also point out that Shelf works well with all types of files and media, including documents, audio, video and more - which is especially important for the creatives on our team\! There are plenty of organization and collaboration tools out there - I've tried several, but Shelf has hit the UX (user experience) nail on the head. It's visually appealing and less intimidating for my clients and team members who are less tech savvy. The onboarding process for me was actually pretty fun. The demo was informative and tailored to my unique organizational needs. Customer rep really listened to my challenges and showed me how Shelf can solve many of our current problems. I'm really excited to finally have a functional solution for file management. No more lost hours searching and starting over from scratch\! ----- ### "review" — 5.0/5 > **Matias** | *August 13, 2021* | Health, Wellness & Fitness | Recommendation rating: 5.0/10 > > **Pros**: everything being in one place at once and the subheadings > > **Cons**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Used as replacement of our Confluence wiki" — 5.0/5 > **Nathan** | *October 11, 2017* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: Personally, i love using Confluence but it was difficult to get our company onboard. We needed a product that was more flexible and easier to organize for our company's internal knowledgebase. After a pretty extensive vetting process we selected Shelf because it allowed our team to continue using Dropbox, Drive and Slack while giving us the ability to manage our most critical docs in a centralized place. The features that make shelf unique are it's dropbox and Drive syncing, advanced search and filtered search capabilities, the ability to add additional meta data like tags and badges and the web clipper which enables our team to also use Shelf to capture youtube videos and web articles for training purposes. > > **Cons**: No product that tries to address knowledge management issues is going to be perfect.. Even knowledge managers at our firm have trouble keeping track of information across teams and departments so no solution is going to be a one size fits all. I prefer a wiki method of building knowledge bases and Shelf doesn't yet offer this feature but overall we're very happy with Shelf. ----- ### "Shelf has been helping us avoid some costly mistakes." — 5.0/5 > **Verified Reviewer** | *October 13, 2017* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Shelf makes it easy for us to capture content using the web clipper and then forget about it until we need it again. The search features make it easy to locate stuff without knowing the name or the exact folder location. They have tags, a tag library and customized badges. > > **Cons**: I wish the web clipper enabled us to capture slideshare presentations and podcasts. I wrote to their customer service team and they said that it was in the works. ----- Page: 1 / 6\ Next: [Next page](https://www.getapp.ca/software/109661/shelf?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/109661/shelf) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data