WellnessLiving

4.4 (386)
Business management for the health & fitness industry

Overall rating

4.4 /5
(386)
Value for Money
4.3/5
Features
4.3/5
Ease of Use
4.2/5
Customer Support Software
4.3/5

84%
recommended this app
Sort by

386 Reviews

Jennifer
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

While excited about the capabilities of the system, honestly, I was scared to transition.

Reviewed on 2017-12-02

Pros

Wellness Living incorporates all of the same functionality from my old system in an innovative, visual, intuitive way AND includes the functionality I had to pay extra for! I love the ease of managing schedules, adding clients, enrolling clients in classes and maintaining client information. The integrated rewards program and review process are fantastic. My staff required very little training because of the ease of use and visual nature of the system.

My clients also find the system as well as the app intuitive and easy to use. Booking classes is quick and straightforward and they can manage their own account data. They love the integrated rewards program.

Each Wellness Living team member I encounter always answers my questions and works diligently to resolve any issues I have. I love that pictures of the team are posted on the website . I like being able to put a face with a name when I speak with someone on the phone.

Since converting to Wellness Living I have cut costs, reduced the time spent maintaining the backend system, improved customer experience and increased the number of walk-in clients to classes. I am happy to be a Wellness Living Partner and highly recommend the Wellness Living Business Management Solution and the team. It has been over 6 months since I cut the cord from MindBody and I couldn't be happier with the Wellness Living business management system.

Cons

While there were some glitches in the move, I was supported by the On-Boarding support team through the migration and well after while we resolved issues. Every part of the transition and data migration was manageable. The support staff from On-Boarding calmed my fears -
he was with me from start to finish and personally made sure that any and all errors were immediately corrected.

Further, as I continue using Wellness Living, problem reports are addressed as a priority. Requests for enhancements are taken seriously and documented so that I can see the progress. If I have questions regarding functionality, I am never merely directed to documentation. A technical specialist often sends a video of the process along with a description of the process.

Response from WellnessLiving Systems

Hi Jennifer! Thank you so much for your kind review and for deciding to switch to WellnessLiving. We know how intimidating the process of changing software can be, which is why our team works so hard to make that transition easy on you. We also put a lot into ensuring that everything you need to run a fitness studio like yours is available in the program, so we are delighted to hear that you, your staff, and your clients have found such success with our features after only six months. Cheers to a great first year together!

Annalize
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Wellnessliving Highly Recommended

Reviewed on 2022-03-23

The whole experience from first introductions, to knowledge sharing, sales, on-boarding, training, data transitioning, implementation and now active usage has been a positive experience. Expectations exceeded with this company and their technology, customer services, communication and we would 1000% highly recommend Wellnessliving.

Pros

Wellnessliving delivered on their intentions for the technology and some. The website for the business end is easy to use, intuitive and the Wellnessliving team do a fantastic job of monthly tech updates and communicating these updates through various channels including videos. We love the Wellnessliving Business Elevate App. It’s easy for staff to use with little or no training. Our Breathe Fitness client app, that the Wellnessliving team helped to develop, is our most favourite and effective technology. We love having happy, returning clients who can manage their own personal accounts, profiles, purchases, bookings & cancellations in advance of coming to the studio. Easy to use and keeping the technology current with the economic climate is key for us.

Cons

I honestly cannot find any fault with this technology. Easy to use and great people to work with. Very good communication.

Response from WellnessLiving Systems

Hi Annalize,

Thank you for the amazing review! We love helping Canadian businesses grow and succeed using the latest in business management software (made easy-to-use)!
You shouldn't have to spend hours training your staff and the Elevate app adds a lot of simplicity in place of complexity.
When your clients are booking services, checking their accounts and signing waivers all on their own on the branded app, that takes your company brand to a whole new level. At the end of the day, it's not just about features but the way the platform supports your business and makes your life easier. That's why so many studios are making the leap from Mindbody every year: it's really complicated to use and there's just no support for your business! We're really pleased to hear that we were able to exceed your expectations in the migration and that means a lot to us because everything we do as a company revolves around the customer. Thank you for choosing WellnessLiving!

Jenny P. (Customer Advocate)

Rosa
Overall rating
  • Industry: Performing Arts
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Clunky software, dishonesty - all they care about is making the sale.

Reviewed on 2022-03-04

Shocking. Make sure you try this product before you commit to it.

Pros

Retention reporting feature is well thought out.If your business model aligns with the system, I am sure it would be great, if it doesn't, expect headaches.

Cons

Overall culture of dishonesty. Sales team told me the software had features it didn't have. I tried to work with the software and find a way around this. I couldn't. I then tried to leave the software, this was virtually impossible, the first customer retention team member I spoke to promised they would create a feature to fix the issue I had within the month & that they would get back to me, they did not get back to me and I had to follow up. This happened several times until finally I ended up being allocated to someone else. This person organised a 50% refund for me, which I am grateful for. They advised that all I had to do was re enter my card details into WL and then they would organise the refund. I did this in good faith. I was then advised that if I did not agree to continue with wellness living, I would not be given the 50% refund which had already been agreed upon! I was extremely angry about this. To receive the 50% refund, I have had to agree to stay with the software with no date to which the issue I raised would be fixed.
The software is slow and clunky (2021 Macbook Pro). It regularly has glitches. It takes our customers to our competitors booking form instead of ours, if they have previously logged in with them and not cleared their cache/cookies in between. Our customers find the booking workflow/process extremely confusing which has cost us sales & time. Creating emails is a clunky process.

Alternatives Considered

Mindbody

Reasons for Choosing WellnessLiving

So our customers could book their own make up classes and handle their own bookings with ease.

Reasons for Switching to WellnessLiving

Price & functionality which was advertised to me by the sales staff.

Response from WellnessLiving Systems

Hey Rosa,

As a company, it's very important to us to see long-term success with each of our customers and we do everything we can to make your transition to WellnessLiving a great one. Many of our customers are making use of our advanced client retention tools with integrated notifications, rewards and client management features that help you to use automations to keep more of your clients coming back to your business. There are a lot of features built into WellnessLiving and it's part of the reason we spend so much time understanding your needs before proceeding with account sign-up. You mentioned some very serious concerns involving your sign-up and we are looking into this. As our customer, you are our first priority and we'll do everything to make this right. I've sent you an email, please let me know when works best for a call or alternatively, you can reach me anytime on 1-888-668-7728 and we'll find a great solution, together.

Steven M. (Customer Advocate)

Clif
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Why a High Review of Wellness Living

Reviewed on 2019-09-13

Overall, I am extremely pleased with Wellness Living. They do a great job working with those that use their software. They know who is paying their bills. Our success means Wellness Living will be successful. They really look for ways to make me more successful and profitable.

Pros

As the owner of 3 Yoga Studios and used 4 different software packages to manage my businesses. Once I got use to the ways to use Wellness Living, I noticed all of the ways the designers have made moving between forms, client information, classes, and much more; I have to rate it the best that I've used.

The biggest value is the Tech Support. They are all friendly, patient, and well versed on the software. I have raised a couple of interesting questions and if they felt they did not have the correct answer, they asked for input from their team. I've called at a busy time, left a incomplete message, only to receive a call to insure that I was helped.

Lastly, each time an Update comes out, it DOES improve my ability to manage my businesses.

Cons

The only option that I have asked for was a tool / solution to manage Substitutes for Classes. I have only found one supplier do it well.

Wellness Living provides a easy system to send in requests for improvements. I have raised this with them. I sense that they will have a solution out soon.

Response from WellnessLiving Systems

Hi Clif,
Thank you so much for your review! WellnessLiving strives to be the best all in one management solution for business owners such as yourself. We have built our software based on the suggestions received from our customers, so we are happy to hear that our system is so user-friendly and that you found all the various features helpful to your business. We are proud that we have won your heart! Our support team strives to deliver solutions to all customers regardless of how complex their issues may be. We are here to ensure that your needs are met, no matter the time of day. We are always working to improve our software, and are glad to know that our efforts are helping you manage your business. Our community forum is now in beta, so please feel free to leave any comments or suggestions on this new platform. We can't wait to hear more of your great ideas! You couldn't have said it better: Your success is our success!
Jenny P. (WellnessLiving Customer Advocate)

Colleen
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Robust system and features at a reasonable price

Reviewed on 2022-06-17

Overall, WellnessLiving has been a great addition to our business. It allows us to have one platform to manage current members, schedule classes and events, and create a variety of purchase options for clients while also providing solid automated marketing options to continue to build our business.

Pros

This software has unlimited options and the ability to meet the needs of fitness studios. We use the class scheduling feature primarily. It is straightforward and easy to implement and maintain. If we need to change or cancel a class, the system walks you through a simple interface to cancel and sends notifications out to clients right away. Additionally, it can act as a CRM tool, allowing you to create and implement marketing campaigns, follow leads up, create visit and purchase campaigns, etc. The system makes marketing super simple and easy to implement.

Cons

The most challenging to work with is the learning curve. Because the system is so robust and has so many features, you need every minute of the three one-hour onboarding calls to set the system up. If you need to change anything in your scheduling, calendar, purchase options, etc. it can feel overwhelming as they all connect together. if you miss a piece in one area, your change does appear, or worse doesn't work the way you expect. The upside is their support team is awesome and responds quickly to requests.

Alternatives Considered

Glofox and Mindbody

Reasons for Choosing WellnessLiving

More robust system, much better for group fitness class scheduling at multiple locations.

Switched From

Acuity Scheduling

Reasons for Switching to WellnessLiving

Onboarding assistance - one-on-one assistance to assist us in becoming familiar with the product, Marketing Platform included, and competitive pricing.

Response from WellnessLiving Systems

Hey Colleen,

Thanks for the terrific review! It's so much simpler to manage and coordinate all the different areas of your business when you have it all under one login. Just set it up, and the built-in automations handle staff access permissions, reminder emails, marketing campaigns and countless other tasks. You can then use the valuable time saved for other things. Even just 30 min time savings per day, that's an extra 3.5 hours/week or about 15 hours/month you can spend running classes, or personal training sessions, which means more money in your pocket. We're also really big on support because we want to be sure you're fully equipped to make best use of our software for your business. Please don't hesitate to reach out to our support team any time you have a question or would like a walk-through on the software. Our specialists love answering questions and they're passionate about helping businesses succeed. Thank you for choosing WellnessLiving!

Susan A. (Customer Advocate)

Jesse and Heather
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 2.0 /10

Been a Customer for almost 9 years

Reviewed on 2023-03-20

Overall I would not recommend wellness living. There are a lot of other options out there besides mindbody if you are looking to switch. And you won't be losing money while your paying for a service that you cannot use. Its very frustrating to us that they don't value their clients and they don't even send out a notice to let their clients know, there is an issue, we are working on it and hope to get it fixed sooner than later. They are aware of the issue but it takes 5 months to fix!! This is unacceptable. We never had these sorts of issues with mindbody. And the only reason we moved was to save money! You get what you pay for. Oh yea and that's another thing. They told us we were grandfathered into our rate only to raise the rate on us!! Again, not good business!! Take it somewhere else not wellness living!

Pros

There are a lot of great things about Wellness and made the switch from Mindbody.

Cons

In the beginning they were a start up company and still working out some bugs when we made the switch. Things were fine for awhile. However, after the ongoing issues we have had honestly we will most likely be making a change sooner than later. Every business is bound to have a few hang ups and things that need to be adjusted here or there. But this last issue they have had is a HUGE problem and has cost clientele and new members. It started in Nov of 2022 and they still have not taken care of the bug issue 5 months later. Now they say it will be fixed in April. I would not even have known this was an issue if it was brought to my attention by new potential clients! Who now I may lose because they still don't have this issue corrected. We stayed with them because overall the customer experience has been good and they have tried to address issues when they arose but when it comes to BIG problems like this they just push you off and say "oh we will fix it" and 5 months later while I am losing money in my business and clientele they say they will consider some sort of reimbursement. I am paying monthly for a service I cannot even use and has been unusable since November of 2022. They tell me now that the update (coming in April while I am losing business, in my busy months because the system is not updated yet) should correct the issues. Will it? this isn't the first time that wellness had a problem that took months to fix.

Response from WellnessLiving Systems

Hey Jesse and Heather,

We're all about the long-term and we appreciate you being our customer for so many years. The way we got to where we are today is simple: we focus on supporting our customers, we continuously improve our software and we keep our price far lower than our competitors.

I looked into your account and I see that you are referring to a bug affecting a specific workflow in the online store when clients are buying a membership with a required contract.
Please know that we made a full solution available not long after this issue was first reported in November using the Forms feature, which is included in your plan. The process is fast and simple, all you need to do is create a Form and associate it to your Memberships.

We notified affected users through Support as well as on our Community Forum, and it's unfortunate as it appears you were not made aware. I also see that you are currently in touch with one of the senior representatives on our Support team. They will do a full walk-through of the membership contract solution and provide assistance if there are any other issues affecting you. Thank you for choosing WellnessLiving.

Chelsea A. (Customer Advocate)

Johanna
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Features & Customer Service

Reviewed on 2022-11-16

I wish the onboarding process were a little more hands-on, we had a lot of info to switch over, and figure out how to use. Now that we are on board, though, and figuring things out, customer support has been great!

Pros

We are so happy we made the switch to Wellness Living! Their customer service is fantastic. They are always able to answer my questions, and are diligent about following up when they need to do further research, I feel totally heard and valued! I love all the options they have for services; exactly everything I've needed, and even a few things I didn't know I needed! So much more flexibility than our last software, it's fun being able to expand my business with all the options! There is so much to take advantage of, and they are constantly working on upgrades to ensure even better service and value. Thanks Wellness Living!

Cons

There are a few glitches still with the app; both the staff app and the new business app 'White Label' that we had created specifically for our business. There were several things I wish I had known in set up that weren't covered, that later we had to go back and fix. We're still trying to navigate the reports which are a little glitchy, too. Transitioning from another software was not seamless - fortunately we didn't expect it to be, I don't know any software where it would be, lol! Fortunately the customer service is on top of helping us navigate through it all. I know they are working to improve these things which gives me confidence to stay a loyal customer.

Response from WellnessLiving Systems

Hey Johanna,

Thanks for the amazing review! We know the customer support means so much to businesses such as yourself because each inquiry involves your clients and valuable time and we always want you to know that you're in good hands. We train all of our team members extensively on system knowledge, and to always go the extra mile to make sure you're all set at the end of each call. WellnessLiving has many features and a lot of customization options so there's definitely a benefit to having knowledgeable reps. always ready to help, any time you have a question. We also have a huge Knowledge Base with over 1000 articles covering practically every feature and tool we have, and our reps. can always point you in the right direction if there's something specific you're after. We are working to resolve a few hiccups in the system following the recent update. Please don't hesitate to contact our support team or to let us know on the Community Forum for assistance with any kind of issue you encounter. Thanks for choosing WellnessLiving!

Jack T. (Customer Advocate)

Lauren
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Platform

Reviewed on 2022-07-30

I am forever grateful moved to Wellness Living from a major competitor. The interface is easier to use and I am forever in love with the business mentor!

Pros

I love the ease of scheduling classes and running my business.

Cons

The app is the least useful part... It is not nearly as useful as the online component.

Response from WellnessLiving Systems

Hey Lauren,

Thanks for the amazing review! WellnessLiving is the perfect management software for yoga studios, big and small. It's important that the software is easy to use so that clients feel encouraged to make bookings or purchases online and to feel really engaged with your studio. It also reduces admin workload because clients are able to do more on their own instead of having to constantly ask staff for help. Ultimately, smoother operation means more money coming into your business! We're sorry to hear that you haven't found the staff app to be that useful. It features key areas like scheduling, online store and client management although because it's optimized for mobile, it doesn't have the full functionality of the backend on the site. Please see our Community Forum to let us know specifically which features you'd want to see added to the app, it might be something we add in the near future! https://community.wellnessliving.com/page/home/

Sarah M. (Customer Advocate)

Misty
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Wellness Living is great till for your business.

Reviewed on 2022-09-15

I enjoy the company and it’s been a great use for my business.

Pros

I love that Wellness Living helps keep my business running smoothly. Not only is helpful to schedule classes but also helps me keep my business reports in one place.

Cons

There are some features such as payroll and email blast that could be a bit easier to use.

Response from WellnessLiving Systems

Hey Misty,

Thanks for sharing the great review! Keeping in touch with clients is definitely a huge part of an effective retention strategy. Studies have shown that 68% of customers leave a business if they feel little to no connection! Our notifications suite was built with exactly that in mind, so that it's super simple to pull client lists at any time and send them that personalized email, text or push notification and build that connection they won't get at any other studio. The automations also make it easy for you to keep them updated on newly-scheduled services, promos and service changes. We're really happy to hear that WellnessLiving is helping you with your day-to-day! Thank you for choosing WellnessLiving.

Alli Y. (Customer Advocate)

Lori
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

So glad I switched.

Reviewed on 2022-11-11

I have been very pleased with the software and especially the support. I feel like a get a lot of use of the features. This was not true with my old software. It was too daunting to figure out.

Pros

The assistance with transferring data from my previous software and marketing features support. The software is very intuitive. I actually look forward to investigating new features instead of dreading it because it seems doable.

Cons

I kind of dreaded having to deal with extracting the data from 13 years from my old booking software but got good help.

Response from WellnessLiving Systems

Hi Lori,

Thanks for taking the time to share your amazing review. We specialize in making onboarding a smooth process and business owners are constantly telling us that the data migration went far better than they were expecting. It's usually the part that every owner is most unsure about and our secret ingredient is in making sure you feel fully supported at every step in the process. To be fair, WellnessLiving is optimized for ease of use with the full spectrum of features we offer, which helps us by making it a lot easier for new users to learn. That also helps you get more use out of the software because it's simpler for you to make changes on the fly, and to obtain more value from tools like the advanced reporting and integrated marketing automations. We're really glad your migration to WellnessLiving was a success and we feel lucky to be helping you grow your business. Thank you for choosing WellnessLiving.

Susan A. (Customer Advocate)

Lara
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Game Changer

Reviewed on 2021-02-18

Right from the start Wellness living were there every step of the way and have helped shape my Pilates business to run like a dream. Everyone at Wellness have gone out of their way to help and explain how I should be doing something or how to set up an area of the system to work it best for the business. In fact, some of the skills I have learnt from them, I am now able to use in my day job. From the start, Wellness Living has exceeded my expectations from a customer service point of view. They have patiently worked around my lack of IT knowledge to working across time zones - (I am UK).

Pros

The ease of access for myself and my clients is brilliant. All my clients love the fact that all they have to do is download an app in order to view, change or make an appointment. the integration with zoom has been a life saver during lockdown. I also really like the fact that the system sends out automated emails as a reminder for their appointments and even wishes our clients a happy birthday which is a personal touch that makes all the difference. Integration with my website was seamless as was transferring my existing client data

Cons

I had to really think about this and the only thing I could come up with is that for a new user or member of staff, its difficult to explain the difference between purchase options and appointments.

Response from WellnessLiving Systems

Hey Lara,

Thanks for the great review! At WellnessLiving we've given businesses a powerful set of features that are tailor-made to enable them to move services to virtual and add new revenue streams. With features like the mobile client app and our integration with Zoom, booking virtual services has never been easier for your clients. We're delighted to hear that your experience with our team members has been so positive and this is exactly what we're aiming for as a company. Be it from Onboarding to Customer Support, our agents won't just go through the motions but they'll actually CARE about your experience, they'll provide the best solutions to your inquiries, and they won't be afraid to make a helpful insight or recommendation when one comes to mind! At WellnessLiving, we know that not everyone who uses our software has the time to become a software expert. We'll handle that, so you don't have to! Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Ina
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Life changing switch

Reviewed on 2020-10-15

Pros

I switched from Mindbody to Wellness living about 2 years ago, and have never looked back. The switching process was easy, the customer support was great, and all of the features i was looking for in a software were there for a third of the price of Mindbody. The program and the app are very user friendly on both ends, consumer and staff. I'm very happy to be a part of Wellness Living family.

Cons

I have no complains about the software. Maybe that there's a large amount of facebook page likes is required in order to use the booking feature, but that's on the facebook side not WL.

Alternatives Considered

Square Virtual Terminal

Reasons for Choosing WellnessLiving

The crazy price increase and the difficulty of the program

Switched From

Mindbody

Reasons for Switching to WellnessLiving

The easiness of the process

Response from WellnessLiving Systems

Hey Ina,

We love when we get 5-star reviews like yours! When we hear such great feedback, it always makes us smile. We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We may get customers that switch because of the affordability, but they truly become part of the WellnessLiving family when they experience how easy and convenient it is to use our all-in-one platform. From our mobile apps for staff and clients, booking and payment tools, next-level virtual options, and an automated marketing suite, we make it simple to manage and grow your business better than any other software! Again, thank you for the amazing review, and we're thrilled our software has such a big impact on your business and your life. We sincerely want you to know, we will continue to be there for you, every step of the way!

- The WellnessLiving Team

Joneil
Overall rating
  • Industry: Professional Training & Coaching
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great Studio Managements Software

Reviewed on 2021-02-23

I've been with WellnessLiving now for over a year, switching over from MindBody. The onboarding process was easy. My clients didn't experience any problems during the switchover. With the money I saved, I was able to get a white label app, which my clients love using. 2020 was a really challenging year for my business because of the coronavirus, and I'm not sure I would have been able to afford staying open had it not been for the decision to switch just a few months before being shutdown.

Pros

It's easy to use and intuitive. Lots of features and options to customize it for my needs. The company is always adding new features in response to feedback from its customers.

Cons

Sometimes new features have unintended bugs that takes a few days to sort out.

Response from WellnessLiving Systems

Hi Joneil,

Thank you for amazing review! 'Easy' is the word we like to hear, because that's our objective: to make life easier for YOU when running your business! In Onboarding our specialists are there to make your migration a breeze and to help train you on the day-to-day features you'll be using. Fortunately that process usually doesn't take very long because we've made a special focus on keeping WellnessLiving very simple and easy-to-use, even for new users. We've always strived to serve you better than our competitors like MindBody, and this includes keeping prices low. It's really awesome to hear that you've found such significant cost savings on your subscription fees by making the switch. We appreciate your kind words and it reminds us of our purpose as a company. Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

samantha
Overall rating
  • Industry: Recreational Facilities & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Karma Yoga Live

Reviewed on 2021-04-28

overall good

Pros

visually easy to navigate. on demand schedule was included at the time of joining

Cons

Could not get immediate support. had to call the us which was expensive

Alternatives Considered

Meta for Business

Reasons for Choosing WellnessLiving

price

Switched From

Mindbody

Reasons for Switching to WellnessLiving

less expensive and offered online on demand scheduling

Response from WellnessLiving Systems

Hey Samantha,

Thanks for the review, we're thrilled you made the switch from Mindbody and chose WellnessLiving! We get customers switching over every day, and many of the stories are the same - the transition was simple and they are now saving a ton of money without needing to pay for additional add-on fees. We take pride in being an all-in-one platform that is easy for you to navigate, and we're always adding even more features to help you get more bang for your buck. We're sorry for the inconvenience reaching Support by phone in the past, we've now added a toll-free support number for all our Australian customers. Our agents are passionate about answering all your questions and helping you succeed with our platform, so please do not hesitate to contact our Support team for any assistance.

Natasha B. (WellnessLiving Customer Advocate)

Stella
Overall rating
  • Industry: Sports
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Infinitely Grateful

Reviewed on 2021-11-04

the ease of use for the clients and myself has been top notch

Pros

I love the ease of use. I love the app. I am not technical at all and I can use the app for the employees and the customers with ease. When I chose Wellness Living I came from another really big software in my business and I am so glad I switched! Wellness Living has given me so much support, I am infinitely grateful !

Cons

I cant delete my old payment options for my old credit cards

Alternatives Considered

Zen Planner

Reasons for Choosing WellnessLiving

mind body was too hard to use and didnt have an app

Switched From

Mindbody

Reasons for Switching to WellnessLiving

i liked the feeling better

Response from WellnessLiving Systems

Hi Stella,

Thanks for taking the time to write us a review! We are immensely grateful for being the software you've chosen to run your business, and we know that we succeed only so long as we continue to offer you the best value out there. At WellnessLiving we support businesses of all sizes, ranging from small one-person studios to multi-location franchises which is why it's so important for us to keep investing in the highest level of customer service.
We get customers switching over from Mindbody every day, and many of the stories are the same - the transition was simple, the software is much easier to use, and the customer service is worlds apart! Please give us a shout on the Community Forum or contact us in support and we should certainly be able to help you with removing old payment options. Again, thank you for your great review, and remember, we're in this together and looking forward to helping your business thrive!

Jayden A. (Customer Advocate)

Sarah
Overall rating
  • Industry: Sports
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 6.0 /10

Work in progress

Reviewed on 2020-02-21

Pretty good. I'm still with them and hoping that as they continue to improve I will be happier with the overall product

Pros

I love all the features and the support team is really good. The app for clients is great

Cons

The app for instructors is not good. It often has glitches, it's slow, there are too many steps to take

Alternatives Considered

Virtuagym

Reasons for Choosing WellnessLiving

The price. Mindbody kept increasing their prices alot

Switched From

Mindbody

Reasons for Switching to WellnessLiving

The payroll and price

Response from WellnessLiving Systems

Hi Sarah,

Thank you for taking the time to write this review. We're so happy to hear that your experience with our customer support team has been top-notch. Our support team is passionate about delivering solutions to you whenever you need them! We're also excited you are enjoying our client app. From client profiles, booking, and our built-in rewards program, our Achieve Client App definitely helps improve your clients' experience. In regards to the staff app, please share this feedback on our Community Forum: https://community.wellnessliving.com/page/home/. This Forum allows you to give suggestions and voice your concerns. We love hearing from our customers, and we're committed to giving business owners, like you, an all-in-one solution. This is why we're constantly improving the software. Again, we're happy to hear you love all the features, and we look forward to continuing to grow together. Thank you for choosing WellnessLiving!

David R. (WellnessLiving Customer Advocate)

Matt
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Wellnessliving Review

Reviewed on 2021-09-22

Overall it has been great. There are little hiccups like with any software, but overall I've been very happy with the product.

Pros

I like the scheduling aspect of the software. It works well both for appointments and class management.

Cons

Some functions take many clicks and steps to complete which take time. It would be nice if they could allow you to submit with default values that are pre-populated which is currently not possible,

Response from WellnessLiving Systems

Hey Matt,

Thank you for your positive feedback! We're delighted that you like our scheduling interface, it's certainly an important feature for most businesses out there and we did our best to make it easy-to-use while also including the different customization options you need. We appreciate your feedback as we are a customer-centered company and we added a Community Forum as a place for businesses such as yourself to tell us what you think, and to suggest improvements on how we can continue to make our software better! We'd love to hear your thoughts on the forum as it's the best place to elaborate on what enhancements you'd like added and to make your voice heard. The big reason we're here today is because big companies like Mindbody haven't been addressing issues affecting their software and they haven't been listening to their customers, all while the price keeps going up! At WellnessLiving we listen, because your satisfaction is our top priority!

Aiden P. (Customer Advocate)

Robbi
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Fantastic

Reviewed on 2021-02-19

”We recently switched to WellnessLiving from Mindbody, which we had been with for about 10 years. The onboarding process was amazing and the ongoing tech support, as I am leaning the software, is fantastic! I am obviously still learning the new system but thus far, I am super impressed with both the ease of use as well as the stellar customer support. I would recommend that ANYONE using Mindbody seriously consider moving over to this platform!”

Pros

Ease of use
Customer support
Price
Customer experience

Cons

There are no cons. So far everything has been great!

Alternatives Considered

Exercise.com

Reasons for Choosing WellnessLiving

So many reasons!

Switched From

Mindbody

Reasons for Switching to WellnessLiving

Price and customer support

Response from WellnessLiving Systems

Hi Robbi,

Thank you for the amazing review! It never ceases to amaze us when we hear stories of businesses like yours that have decided to make the switch to WellnessLiving after spending years with other platforms like MindBody! We've made an extensive effort to beat our competitors on all fronts - be it in price, user-friendliness, features, and in customer support. Businesses can always count on our Onboarding Team to make the transition smooth and seamless, just like they have for thousands of our other customers! We're with you every step of the way, from helping you transfer your data into WellnessLiving to providing all the training staff need to begin using our platform. And on the go-live date in WellnessLiving we'll pass on the torch to our Customer Support Team, where our passionate team members are there for your business 24/7. We appreciate your stellar recommendation. Thank you for choosing WellnessLiving!

Gregory G. (Customer Advocate)

Jackie
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

So happy we left MindBody, basic things were so cumbersome and they keep raising their fees!

Reviewed on 2017-10-26

I spend way less time setting up new things, or sorting out issues than I ever did with MindBody. This program is ten times more intuitive. And we save TONS of money which is so important for a new business!
During the migration process, we've had a lot of questions, requests, and ideas but they never backed away from the challenge. It's been a pleasure working with one of the customer rep and the WHOLE SUPPORT TEAM, who actually pick up the phone when I call. It's amazing how quick our request features can come to life, and we love that WellnessLiving is always growing and changing, and all for us to benefit! The PLUS side is there are NO extra costs when they increase functionality and add features as we're given a monthly fee that is ours forever! Which equals NO surprises! This is the BEST for us as a new business and only helps us thrive and survive in this industry.

We always recommend WellnessLiving to any fitness or salon type business, especially people from small business. We even helped our neighbor `Salt Therapy switch over, who were also struggling with the frustrations of MindBody. All in all, switching over did include hard work and effort, but TOTALLY WORTH IT! We are SO much happier to be with the WellnessLiving team, and we can't wait to see how they grow and expand.

Pros

Hi-Ignition opened its doors in April 2016, with MindBody as the operating system. The owner brought me on board in September 2016, and quickly I realized the frustration and incapability's of MindBody. I also noticed a lot of work around the owner and her team used, just so they could get the system up and going to service clients, although it wasn't working ideally or consistently. I spent 3 months working with MindBody, constantly frustrated, random functions that used to work just stopped, and it was impossible to get someone on the phone for support and could take up to 2 days to get a call back from them. At the time, we were also drowning in operating fees as MindBody's business model is to integrate with other companies to offer more features, but it always comes at an extra cost to use that new feature and company. Operating monthly fees were also increasing, and I was told any updates and new features that raised the monthly cost for operators would be passed along to us with no option not to pay the increase.

Luckily, in October, we received an email from WellnessLiving in October 2016 to check out their system. The owner encouraged me to give them a call, which I did, and everything they had to say sounded fabulous! The account manager was very honest and upfront with us, which was a breath of fresh air from the MB. After that call, I did my research calling other companies using WellnessLiving and all the feedback was positive! So we signed on.

Response from WellnessLiving Systems

Hi Jackie!

Thanks so much for your review and for recommending WellnessLiving to others. We¿re sorry to hear about the experiences you had with your previous providers, but we are so glad that you opened that email one year ago! Our goal is to help providers of wellness services like you feel as good about your business as your customers do, which is why we focus on delivering the most functional software and best customer service possible at every point of interaction. We know that honesty, integrity, and quality are important to you, so we do our very best to make every experience with WellnessLiving as smooth, easy, and fun as possible!

Here¿s to another great year together!

Verified Reviewer
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great software with some glitches

Reviewed on 2019-12-18

We use this system because it is so much less expensive than mind body, but it has its drawbacks.

Pros

We like the user app and the interface when working through our browser. The app is studio specific so users are only shown our Products and services.

Cons

The software glitches occasionally making it difficult for staff and members to access the schedule which is a huge problem. The app also lacks some important features and override permissions

Alternatives Considered

Mindbody

Reasons for Choosing WellnessLiving

Cost

Switched From

Mindbody

Reasons for Switching to WellnessLiving

Cost

Response from WellnessLiving Systems

Hello,

Thank you so much for taking the time to leave a review. WellnessLiving strives to be the ultimate software solution to help you achieve all your business goals, so we're glad that you're enjoying our user app and interface! We're sorry to hear that you're not experiencing our usual level of speed and performance, but rest assured we are always working to optimize our platform. New features and requests are implemented based on customer demand, so be sure to check out our Community Forum and post your request so that other users can upvote your innovative ideas. WellnessLiving was built on the suggestions of customers like you, so we love to hear all your thoughts! Thank you so much for choosing WellnessLiving!

-Blake M. (WellnessLiving Customer Advocate)

Craig
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software

It is easier to use and a great price, making the switch was one of the best decisions we've...

Reviewed on 2017-12-21

Pros

I made the switch to WellnessLiving in Nov 2016 and we are so glad we did! We used Mindbody Online for over 6 years and found MBO to be very expensive and complicated to manage. We wanted something simpler at a good price.

After completing several online demonstrations of some other softwares, we were more than pleased with WellnessLiving.

After the switch, the WL team took time to train us, answer questions, and gave us as much time as we needed to be comfortable with the software before the transition. Transferring the data was probably the most stressful part of the process, but the team at WellnessLiving made it quick and painless. We did have 1 error after the transfer and they were quick to make the correction to the system. There was no extra work on our part!

Staff and clients were a little nervous about the transition, but once they got a chance to see and experience the new software, we have had nothing but compliments. Our online sales have jumped 60% - paying online is much quicker and more convenient! The support team has always been very helpful in quickly answering our questions and educating us. Over the course of a year we have seen WellnessLiving implement some amazing upgrades taking our feedback to heart. It is always evolving to serve our studio even better.

Switching software can be scary, but with a well managed software like WellnessLiving, it is easier to use and at a great price, making the switch was one of the best decisions we've made.

Cons

If we have to list a con, the one thing that comes to mind is sometimes the dialog box that confirms a task has been completed lingers a little longer than needed. The site can be a little slow during peak times, but has never been to a point where it's become an issue.

Response from WellnessLiving Systems

Hi Craig! Thanks for leaving your review and making the switch to WellnessLiving. We know how nerve wracking the transition can seem, which is why our team is so determined to alleviate any related stress and make the process as smooth as possible. We are always here for you and working to make the system work exactly how you need, so be sure to submit any suggestions, or requests you have to us through the Support Center and we will review them right away as always. We could not be happier to hear that your experience over the past year has been so awesome and that you have experienced such incredible growth with us. Looking forward to another awesome year together in 2018!

Andres
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

I tried Schedulicity, Mindbody and now have been using Wellnessliving for 2 years

Reviewed on 2017-11-04

Free marketin
lots of tools for owner

Pros

While working with MindBody, I started to look for a new provider for many reasons:

Credit Card processing was too expensive (main reason)

Mindbody only allowed MindBody Hardware (WAY TOO Expensive)

-add are mostly with third parties and at an additional cost (Online booking widget is HORRIBLE)
Text message reminders were too expensive (Wellnessliving Text messages included in price)
The schedule's platform was solely based on payments (appointments will change color based on the payment status)
When I switched, the things that I liked from the very beginning were 1) How beautiful the design of the platform was 2) How easy it was to use 3) Clients can now login with Facebook (so they don't NEED to create a new username and password) 5)How easy it integrated into my website etc., etc. basically great from day one.
Once all my client data was transferred and I mean even all my future appointments, EVERYTHING, I was able to really put Wellnessliving to work for my business. With the Text messaging Marketing feature I have been able to turn around multiple slow weekends (3-4 appointments booked) to fully booked weekends (12+ appointments booked). I simply send a text offer to the clients that have not been to the office for a few months, and they call back to take advantage of the offer. It's such a beautiful and lifesaving process!

Lastly, If you need help at any point or have a suggestion, they will be there for you listening. That is very Important for me

Cons

What I like least about the software is that at times it could feel expensive but then I remember ALL the features that it has...

Response from WellnessLiving Systems

Hey Andres!

Thank you so much for leaving your review and for deciding to choose WellnessLiving. We are always working hard to offer the very best features and options to meet your business' unique needs, while alleviating as much stress as possible, so we are ecstatic to hear that you have had such success with our system. Your success is our success, which is why we put such a focus on your ability to market, bill, connect, and schedule with ease. Keep in touch; we love hearing from you!

Meg
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Switching to WellnessLiving was great for the "WellBeing" of our Business!

Reviewed on 2021-10-14

WellnessLiving offered everything our business needed at a fraction of the cost. We used Mindbody for many years before making the switch last October. We should have done it sooner! WellnessLiving has been an absolute dream in comparison. One of the best features is their Tech Support team. Every time I call with a question or an issue I need addressed, I'm given top notch attention and if they don't have an immediate answer they get back to me when they do. And in a timely manner I might add! They even call you back if you have to leave a message! To me, that is unheard of and makes their customer service the best I've had the pleasure to deal with. Every customer service representative I've dealt with has been extremely helpful and professional and has made calling tech support a pleasure rather than an inconvenience.

Pros

When we decided to make the switch from Mindbody to WellnessLiving we were nervous as it seemed such a daunting task. It proved to be the absolute opposite experience. The weeks of onboarding meetings with [SENSITIVE CONTENT] from the WellnessLiving team were so productive. He was patient and very clear about all aspects and features they had to offer as well as how to integrate their products into our business with the least disruption to our clients.

Cons

We have taken advantage of the Fitvid feature as we have gone completely virtual since the start of the Pandemic. We love this feature as it allows our clients to select classes from our our video library, if they are unable to take the virtual class. Unfortunately, the videos are very small on the screen and that has disappointed some of our clients.

Response from WellnessLiving Systems

Hey Meg,
Thank you for taking out time to leave us such a fantastic review. We train our agents to be patient and to pay a lot of attention to detail because we want to be absolutely sure that your migration goes smoothly and also to make you feel right at home as you learn to use our platform.
We're always adding new features into the software but as soon as the pandemic hit we went full throttle to introduce virtual services, on-demand video and a ton of other great stuff to help businesses adapt during these difficult times.
WellnessLiving was actually started as a solution for small studios looking to get away from Mindbody's high prices, and we are glad you like our affordable pricing without cutting back on the key features you're using everyday.
Our agents love what they do and we truly enjoy helping businesses succeed on WellnessLiving. After all, your success is our success! Thanks again for the amazing review!

Jayden A. (Customer Advocate)

Maura
Overall rating
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

We were paying an extra $1,000 to MindBody's partners for YEARS!

Reviewed on 2017-11-06

Pros

Our first yoga studio opened 16 years ago, so we had to use MB. Since then, we've expanded to three studios and finally decided enough was enough! We were tired of feeling like we're a number, waiting hours--sometimes days--for a call back from their customer support line; we were unimpressed with how slow their system ran and how every transaction required too many clicks resulting in a poor business-end user experience; we hated that their system was dependent on Java, a well-known insecure and archaic plug-in, which constantly needed to be updated in order for transactions to run properly; and we disliked that even as a loyal customer, our rates continued to increase year over year.

As soon as we switched, I was immediately impressed with all of WellnessLiving's integrated features. With Mindbody we paid an extra money per month for all of their extra partners including automated and email marketing, website widgets, customer engagement software and rewards program. WellnessLiving has everything all built in! I love that I can build a beautiful email template in Mailchimp and simply copy it over into WL to blast out to all of our clients. I also love that I can create and automate targeted emails to touch clients who haven't visited in three months and offer them a discount code to lure them back in (and help jog their memory that they want and need us in their lives!)

Cons

Switching software systems is no easy feat. I had a dedicated migration specialist who continued to listen to my requests and needs during this huge change. My team (including myself) has had plenty of questions along the way, and WL has not only been responsive to our needs and concerns, but they continue to make us feel like we're a valuable part of THEIR team. With change, there's bound to be a few bumps in the road, but any time an issue has arisen, WL have immediately taken quick action to resolve and promptly assuage our concerns. This type of customer service is what makes us feel like they are truly concerned about our overall experience. We've made a number of suggestions to help improve our experience with their system, and WL continues to listen to us to implement these improvements. Because their system is based off of what their customers want and need, we continue to see software improvements each month that help us attain what we need to make our business run efficiently and productively. It's empowering, as a client of WL, to feel like my concerns and suggestions are being not only heard, but actually implemented into their system. I am confident that we've made the right decision to switch over to WellnessLiving and am optimistic that they will be instrumental in our business growth!

Response from WellnessLiving Systems

Hey Maura!

Thanks so much for your review. We really appreciate you taking the time! At WellnessLiving, we do our very best to deliver everything you need conveniently, all in one place, so it¿s great to hear that you¿ve found what you¿ve been looking for with us while alleviating some of your stresses. And we know how stressful a new software can be, which is why our team is with you every step of the way and will always be available to you.

We hope to fulfill your every expectation!

John
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Why Wellness Living is Better!

Reviewed on 2019-05-23

See Pros... the one thing that really stands out is the management of minors that do not have an email.

Pros

"What makes Wellness Living better? The answer was simple... Customer-centrics!" Here are 3 compelling reasons why Wellness Living is better than most other CRM's.

COST: As a business owner/operator R.O.I. is paramount. Wellness Living easily stood out amongst the others in this area. After evaluating close to a dozen other software platforms and the solutions they provide. Wellness Living easily stood out amongst the others in this area; from client management to business reporting.They pretty much have it all at a competitive price.

USER FRIENDLY: As a business provider of both adult & youth services from large group training to birthday parties, I could not find another platform that easily and accurately tracked children without the use of an email address. Their system easily allows one adult to manage the accounts of every other member of the family with one email. This was a game changer for me and my business! No other platform offered this option with the ease of use for me as an operator and for my customer. I would be remised if I didn't mention that the mobile app further substantiates my point. Our members can register themselves or their children from their smart phones in less than a minute.

3. SERVICE AND SUPPORT: Where can you find a CRM company that 1. Its support team truly knows the intricacies of their platform. 2. Is polite and professional. 3. Timely in their response. Well, look no further! Wellness Living handles all 3 points with ease.

Cons

As with any software platform that evolves with the growing needs of its customers. Wellness Living is no different. However, this is addressed in a timely fashion.

Response from WellnessLiving Systems

Hey John!
Thanks so much for your awesome review! As the startup business we once were, we understand that our customers need a cost-effective option to keep ahead of the competition, which is why we offer WellnessLiving for such an awesome price. We also understand that businesses of all types need to cater to their customers particular needs, as you do with your adult and youth clients, so we are so happy to hear that we have been able to help you serve your clients well with our unique options. It is awesome to know that our apps have allowed your clients to find an easy way to connect with your business. Our teams are so proud to help awesome businesses like yours serve local communities, and we are over the moon to know that you love working with us, too. We cannot wait to see how our companies continue to grow together. Thank you for choosing WellnessLiving!
The WellnessLiving Team