Kukui Reviews

Customer database is easy to understand, maintenance scheduling and vehicle tracking are a great to use.

It would be helpful to see a much more interaction with Google, yelp and other review based sites. The reviews i receive from the website are great but they not influence new clients like Google or yelp.

Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc. Adaptability. I love that we can make changes immediately that reflect the operational enhancements. New pictures, hours of operation etc.

Have discovered some mapping inconsistencies that should not have happened for the length of time until my discovery.

Recorded calls, emails are easy, I can track may spending on marketing and I get an explanation when the numbers change. Great website I always get complements. I can easily answer a appointment and a review.

I can't change the service intervals to real world maintenance. I don't care what the manufacturer recommend service because it is base on false driving pattern. No person drives under these conditions to change oil at 10k miles. I need the ability to adjust my maintenance accordingly. Better sync with Mitchell schedule

It is easy to use, has great graphs and charts full of helpful information, and the staff is very friendly and attentive.

I wish they could integrate more of my shop's operating system, however each month they add more features and integration.

THE DASHBOARD THAT UPDATES ME ON OUR PERFORMANCE MONTHLY GOALS. ALSO THE MISSED LEADS SECTION TO MAKE SURE WE DON'T EVER LET A MISSED EMAIL OR PHONE CALL SLIP THROUGH.

the ease of use and the ability to stay in close contact with my customers in regard to scheduling and services

I don't really have any , the schedule could maybe be a tad bit better if it were able to let the customer know when certain slots are full

I can regularly reach all 4000 people in my customer database without lifting a finger and if I need any customization they can program it for me within a day or two. Also, my representative is very responsive to me and I can reach her virtually any time during the day and get a response back.

I actually have nothing to criticize about the platform. I am very very happy with it. About the only thing I could say is that it took a few weeks longer to set up then we anticipated, but it was mostly because of the shop management software I was using and not Kukui.

The product really works, the support staff and leadership works very hard to help our business grow.

I wish they had a better product to help generate more Google, Yelp and Facebook reviews. Other then that issue Kukui is awesome.

Have someone who knows what to do helping you out, You get a great return on your investment. Great website.

Have to make sure when changing prices that all, post cards e-mails, reminders are updated at same time

Easy to use.
Customer retention and acquisition options are superb.
Customers find it very simple to use.

It does make me actually go online once in a while...
There really isn't much that I can complain about.
It works great.

Kukui is easy to use! The team at Kukui is great to work with and extremely well versed not only in websites and SEO work but also what works in the automotive industry! I highly recommend!

Bundling all your marketing data into one dashboard makes it so easy. Margie is great! I enjoy going over our data monthly with her help. After trying other options this is the best!

It does so much I forget about some features. I am not good at marketing so creating emails to generate interest is not my favorite.

I gave five stars because Kukui deserves it. I have a high ranking website and changes are quick and seamless.

I don't like that Kukui uses a tax total on the Dashboard. Repair shops that track their numbers, do not include taxes or shop supplies in our calculations. Applying tax and shop supplies efffects the bottom line and average RO.

The simplicity of how it is laid out and the help (?) dropdowns are very straightforward. Customer support has always been top notch and so responsive to all my requests and cries for help.

I do not have any other software to compare it to. My only complaint is that sometime the options to edit, save, discard are faint and maybe if they were darker that would be helpful.

At the end of the week I really enjoyed looking at all of the numbers. It's nice to see that KUKUI tracks all of our leads and where they come from

I would have to say I just like that it shows three-month average by default. I would rather look at last 30 days per month by month.

That Kukui allows me to manage the majority of my marketing from one place. I like knowing where my customers are coming from, how much they're spending with us, the real time database integration accuracy & ability for me to easily calculate our ROI.

There's a lot of really good information and access to particular attributes, but there are a decent amount of features that would be beneficial to have that they don't include. It's fairly user friendly, but for people who what to dive further into the inner workings of the data, it's often too shallow or basic.

Almost a set it and forget it service. Not that you truly forget about it, but Kukui makes it so easy to set up, then you just have to monitor and tweak/adjust to dial it in

Can be a bit overwhelming with all the features and even after 2+ years, I feel like there are probably some features I still don't fully understand. I think if they would break down the site/service into 5-10 sections and then go through one section a month and really break down what the info means, how it is gathered, and how you can use it in your business, that would be EXTREMELY helpful

Easy to use and easy to get help if we need it.Customer support representative is on top of it and any time we need anything she is very helpful.Moving to Kukui has made a big difference compaired to the old marketing I use to use.

The ease of use and the ability to understand what you are looking at. The amount of information that is available and also the amount of options that you have.

Super easy to use for us and for customers.
Love the reviews.
Love the link to Facebook.
Portal pages has lots of info.
Web site was easy to set up

Was trying to think of cons and could not think of any.
It would be great if it was free, but i am ok paying.

The page layout is good. Software supplies good information, and e-mail notification when someone makes an appointment, which is very helpful.

The software takes a while to update the numbers on sales and other statistics. Some of the features are kind of glitch. But the main functions are very usable.

Integration with Protractor is excellent for follow ups! The dashboard is always good to look at but most of all, the review area is awesome and allows interaction! The phone call listen back tool is neat for reviewing past customer service experience as well

No real negatives, the cost is the only thing that takes some adjusting too as it is much more then we've ever paid for web services. In saying this, we are getting more value then ever before and it seems to be helping with the overall business experience for our clients!

Dashboard is great you hit a lot of the KPI's . I also like the top% on each KPI. The call recording nice feature.

There is a lot of info to look at hard to focus on key items. I'm sure over little time be easy.