Loopy Loyalty Reviews

The online platform is very easy to use and the stamper app works great and very easy to use. Customer support is great, very helpful and responds really fast to questions.

Per month for the "Growth" plan is too expensive. It would be great to have the "Growth" plan for half that price.

I love the way it is digital so it's on your phone and it helps my customers to be able to keep track of the items that they purchase and to receive their awards for those ones that they purchase

Accessibility after downloading it finding the app on your phone

I like all the features available to a business owner. It is a very valuable tool to separate yourself from the crowd.

The app needs pop ups instructing customers through sign up or a banner "To Finalize enrollments, click add button to finalize enrollment and add to your wallet". I should not have to send a video or instructional card which I am currently having to do to new customers. The link alone left most confused and only enrolled, not installed. Additionally, on iPhones you can not see the entire message when the phone is locked. If I click on the message the card opens up and you do not see the message on the card. The only way the customer can see the message is to click on the bottom left corner on the "I". This is not discoverable by most customers without instructions.......WAY to much effort on customer side. .....

Everything from the beginning has been simple and easy to use starting with the setup. They make having a loyalty card system well worth it! Customers love it and our staff loves stamping people and giving them rewards when they have achieved it. I have gotten other friends that are club owners on this after seeing their loyalty program is nothing like this or as simple to use as Loopy.

I would love to be able to see what awards the customer was given or what number they were on so I can check that with the reward given and documented. This is an Android issue I am sure—-the Android phones never go into a wallet. They have to screenshot it and then find it each time they come in. And it’s not live then either to see what stamp they are on.

your Power Point is you can add the card to the iPhone wallet, and the scan app looks good ,but you still need to work on reporting and making some charts

employee enters a code for each employee to know who made the scan, add an invoice number to scan or attache picture to scan.

It’s made a different comparing with our competitors and made most of customers a loyal to our shop.

All transactions are clear and easy to deal with it

The ease of use and the custom look i can make.

The insight is too busy in the graph. I will like to remove some values

East to use and keeps me on track. My clients lobe using the schedule app and they say it's super easy to navigate. They love getting a reminder text and email before their appointment.

Once clients booked their appointments, they are unable to add or take out any items. They have to cancel the appointment completely and rebook with the changes they have made. Sometimes the emails I have for the clients show as they didn't send the confirmation, but these emails should work because it's the right email address for them. But the system doesn't recognize it being the right email.

I like the customization features of the product and the message function that enables me to share updates and ways to benefit from the loyalty program with my clients.

I have received some feedback regarding android users facing challenges in claiming stamps.

I like the ease of it! Very user friendly.

I wish the customer rewards were tracked when they fill their punch card. I’ve been writing their rewards in a notebook.

The whole Loopy Loyalty rewards program is a breeze to use, no need for any technical knowledge, just follow the instructions and it's ready to go. It's highly customisable and looks professional, helping smaller businesses feel on par with the big chains. In fact, these digital loyalty cards are actually preferred by many of our customers for ease of use (stored in wallets), no need to download an app or set up an account which collects all your personal information, just scan the QR and a card is generated there and then. Managing the system is easy, issuing and redeeming rewards is easy, I have very few complaints and would recommend to others looking for a similar system.

Some customers fail to save their card to their device so a mobile friendly way to get them access to their card again would be appreciated, they tend to scan the QR and sign up again which generates a brand new card. I believe you can enable unique customer enrolment checks so sign ups are limited to one per customer however I mistakenly didn't set this up initially, and I'm unable to switch on this feature on an active card though I realise this is my own fault. If this could be enabled after a card is activated this would be useful. If a customer has't saved their card, I have to use a desktop to locate it from the management side and I can then access and share their card with them so they can then save it - doing this on mobile is quite tricky which is an issue when desktop access isn't available. The mobile version of the site is useful and functional apart from searching for a customer (iPhone 14), all searches tend to show 0 results. The only other negative is that rewards are difficult to see on the card, when a customer reaches 10 stamps (enough for 1 reward), the stamps disappear and a reward is saved, I know to click the 3 small dots to access further info and view rewards but despite publishing this information, many of my customers panic and think their stamps have just disappeared and their reward isn't there. I'd prefer to have the number of rewards visible on the front of the card so customers can easily see if they have any to use.

I like that it was easy to setup, inexpensive and quick to launch

I think having access to the customer info in the background would be helpful for business owners. We are already asking the customer to fill out a form. Also it would be nice if the card was not scanned for 30 days if the customer was notified "better hurry" before card expires.

Setting Loopy Loyalty up was a breeze and our customers love the rewards system. We are very busy so it’s great to be able to see when someone last came in & got their stamps.

Sometimes it doesn’t load on the customers card even though it loads on our end. Of a customer gets a new phone, even though they used their phone number and email to sign up the card is not transferred.

It’s easy to use and great for staff to scan from their phones

Sometimes the customer has a had time loading or finding app

I was looking for a loyalty card program that was easy to use and didn't cost an arm and a leg. This fit the bill PERFECTLY. It's very easy to use (on both the owner and customer side), and it's quite reasonably priced, in my opinion. Their customer service people are readily available, if you need them, and they're super helpful. All in all, this is a good service for anyone looking for a simple, easy-to-use loyalty program.

You have to check to be sure it's asking for all the customer data. As an example, I didn't notice it was only asking for customer first names. So my first 25 customers have only their first names inputted. That makes it a little awkward when you're trying to figure out which Amy's card you're about to punch. Couple this with the fact you can't add to their data once entered (or at least I haven't figured out how yet), and it could potentially be a real mess.

But that can be solved with a little more attention paid by the card owner. I don't know if it's a failure on Loopy's part so much as just a "Buyer, pay attention" kind of thing.

I like that I can send messages to costumers

that I can't communicate with costumer service reps right away,

When searching for ways to interact with my customers on a one-to-one or group basis, I am yet to come across a platform so easy and direct as Loopy Loyalty!
The simple fact of sending a personalised message to a user couldn't be easier and the results couldn't be more rewarding for both my company or the customer receiving their latest reward/stamp. I also loved how I could personalise the stamps to make their fit my company brand and give it that extra luxurious touch!

There is very little I don't like about the product as it's efficientcy and power is everything I asked for. The only thing I have suggested to support is for the personalised name tag to be viewable on the pass and they replied immediately with a suggestion it maybe included in the near future! Thanks!

Customers could see at all times where they were. It was nice that they could see how much more they needed to spend to get a reward.

Customers had to remember to ask us to add their points.
Downloading and getting customers set up on loopy loyalty was difficult. android users shouldn't have to download a separate app to use loopy loyalty.

Customers do not need to take out a traditional card to have the stamp. They feel our company is willing to use updated technology. Our company image get a good impact with this system.

The system was updated to this new version so rush and no backing up the data ... We need the customer to start a new log-in and all the old stamps were gone...we have to add the stamps for every customers... just don't want it happened again... I thought, any updates, should not make the data start from zero...

Very easy to use and I like how we can track the last visit of our clients if we missed giving a stamp.

The subscription is a bit high, if it could be made affordable it would be good.

What I like most about Loopy is that it allow business to connect with customers without app development required. We can notify customers of a specific promotion with text messages.

What I dislike about Loopy is that the setup process does take time to be complete. It is great that we can customize our stamp page but there is some restrictions and difficulty while doing it.

It's easy to use and draws more customers in The shop they love the fact that they can earn rewards as they spend their hard earned money they get credit back for shopping with us it's user-friendly and fast to access

The shop they love the fact that they can earn rewards as they spend their hard earned money they get credit back for shopping with us it's user-friendly and fast to access