ExakTime Reviews

The GPS locator showed when an employee was not at the location. When they attempted to punch in for work before they even left their house, the system would flag it red and the employee would have to be truthful. This was an important aspect to saving our company money. When you have 40 employees and several of them are making upwards or more and they are punching in for an extra 15-30 minutes daily, it makes a large difference. It also made job costing a breeze. Instead of spending several hours job costing a big job weekly, a few selections in the report screen and there is a complete breakdown within just a couple of minutes. This was an excellent money and time saver aspect of the program. Also, being able to just hit a few buttons and transfer all the time records to my accounting software for payroll is a miraculous thing for me. Instead of spending hours on time records for payroll, a couple of minutes and there it is, ready to go. On the accounting side of the program, just the money saved in time alone, paid for the program in all actuality.

If the employee turns off the GPS locator on their mobile device, they can beat the system. It is overall a great program.

Easy to track employees on jobs per times.

Nothing really until my subscription came due and was going to double after paying the same rate for the last 3 years.

I really like being able to track hours and records, and run customized reports. I also like that we don't have to bring the clocks in to collect the hours.

The thing I like least about the software is the updates. Every time it updates, another problem is created. I am not a person who gets frustrated easily, but after years of bad experiences with customer support I tend to get frustrated easily when I have to talk to them. We usually run into problems while doing payroll, and then we have to wait for them to call us back. After they call back I have to spend a couple hours on the phone trying to troubleshoot the problem, at the most inconvenient time. We purchased the software in 2011, and so we know how it works and what reports are available because we have been using the same functions and reports for years. If something breaks and I call in to support I am frequently told that has never been an option and if it was than it was a flaw in the program, or that we have been doing things wrong and we shouldn't be doing our payroll the way we are doing it.

I like the fact that it allows us the ability to clock in with ether cell phones for our service crews or onsite job clocks for our production crews.

We struggle with the reporting and separating of the jobs and tasks. our technicians in the service will work on several jobs through out the day and travel between each. our production crews will be on a single project working on several different tasks the difficulty is in getting reports to project managers.

It does help keep track of time and automate time date collection

It is clunky and slow. When you start to enter time it sits through a "receiving" process that can take several minutes while you wait for it to be ready for you. When task switching it sometimes does the same. There should be an option to turn off time for a task other than exiting out completely or using the meal break - sometimes you need to stop timekeeping for a period. I end up using the meal break several times a day for this which ends up showing excessive breaks but it is better than exiting out completely each time. At the end of the day as a user the app slows me down and can be quite aggravating.

Offers web, iOS, and Android options for time entry, can work in online or offline mode when you don't have good coverage

Expensive to integrate with, unstable, breaks frequently (particularly custom integrations), no REST API.

+ Extremely granular time-tracking capabilities with the required hardware
+ Excel- and PDF-based reporting

- Requires some customization to integrate with existing systems
- Excel reports are slightly clunky because of "stylized" formatting

Easy to use...user friendly. Anyone can navigate through the software to all the different available options without having to go through a tutorial or manual. Also, the customer service is top notch (not that we've needed much).

So far I haven't notice anything that's super terrible but one thing I think that can improved upon is the reporting features and options...or should I say not many options. I feel they could offer more reporting options based on all the different types of data that is collected. I'm sure there are many different needs for different companies, so that may be part of the reason why there aren't a ton of reporting options.

The ability to quickly add new locations for employees to clock in to. The mobile application's ease of use. I love the ability to sort reports by employee, location, cost code and time frame.

Employees cannot see their hours accrued for each pay period. This has been a common complaint in our organization.

Time Summit is pretty easy to use and it has really helped speed up the payroll process. Each employee clocks in themselves on their iPhone/iPad and I really love the GeoFence option that shows where they clocked in/out. The customer service is AMAZING. I've had to call a few times and the help is always outstanding.

Setup for the mobile app requires some work on the office end. I wish the setup code didn't change so frequently. I also wish the verification email didn't expire so quickly. I have to constantly resend the verification emails to employees. I'm not a huge fan of the new internet based Time Summit. It doesn't save/update well and I have to click Save a few times and then switch to another employee for it to calculate correctly.

I love viewing the reports, and how each paycheck is already set to our pay period. I also like the field notes area, I wish we could save the field notes, and when they are accidently deleted, to be able to retrieve them some how.

When I am creating a location and need to add a cost code that's not already in the system, it is a pain to have to back out of the location and go in to the cost code page, I wish I could add a cost code on the fly while creating a new job location! I would also like to delete and clean up old cost codes I wont use again, instead of just making them inactive.

Program integrated with accounting software

The attempt at making this a cloud based product is a complete waste of money

It does allow us to monitor the employees .
We can print out the time sheets so that we do not need time cards.
It does allow us to no the location of each employee.

It does not link with our payroll software like we were told when we purchased it.
You can not remove employees after they leave to make room for new employees.
The payroll is calculated by the Canadian laws.
The customer support is not very good.

I like that you can clock in and out anywhere. This helps us tremendously as most of our employees are our in the field. We can also set geofences around locations and see where they are clocking in/out on a map. It also calculates time by the minute, which makes payroll much easier.

The few times I have had to reach out to customer service-the response is not prompt. Also, it'd be nice if we could purchase one "seat" at a time.

When it worked the company saved money by tracking employees attendance.

Customer Service. No warning when the clocks you purchased are no longer going to be supported.

I like the easy use, and that it requires no extra costly machinery. Easy to teach others to use etc.

There are some features that I would hope to become available. Specifically in the ExakTime mobile app, we hope to see a function that allows employees to view their own time cards.

Its really easy to capture in the office and on mobile units out in the field. The GPS racking is also a great feature

The new cloud base is limiting to 10 active employees, and as we use temporary labor, I keep having to deactivate employees. Also the original(pre cloud) actually worked better with certain functions

It's very easy to learn, my field foreman use it and it's easy for them. My superintendent likes it since he can see where his guys are. We need to learn how to use the last feature we were sent

I wish when I printed the weekly payroll report it would show notes, like "called in sick", or some kind of note that alerts me my job address is incorrect, etc....

There is no argument with your keying your own time.

Maybe the time change. Used to be a problem. Know how to fix that now.

Employee access is pretty good. The user interface is mediocre. The dashboard could b e good but isn't great.

Limited - can't limit locations by employee (would be nice if an employee only saw the locations and costs in their particular job), cost is huge, only two dimensions, does not interface with ADP, can't set up PTO/Holidays in a proper method. No scheduling.

I love how easy it is to use and sign i n and out of

Sometimes looses sync have to resync but its very simple and easy to fix. Haven't had any other problems

I like the accountability and reassurance I am not paying people who are not on site. I like the ability to set a geo fence around the jobs

I often can not see where the guys are working or if they are signed in or not on the team view function.

I like that this software is compatible anywhere and anyone can use it. Once set up is complete it is easy to use and is a great tool for time tracking your employees.

The representative that did my initial setup was not familiar with our accounting software and our business deals with intricate details and categories for payroll so as the administrator, I had to teach myself how to set up some features in the Exaktime module. And I still am not using it to its full capacity due to I am not familiar with the programming.